Intercom, Inc.
3,855 reviews
- 1 profiles
- 15 categories
Average star rating
4.5
#1 in 2 categories
Grid® leader
Serving customers since
2011
Intercom, Inc. Reviews
UA
Verified User in Accounting
Fast, Guide-Driven AI Responses That Make Client Chats Effortless
I like that Fin utilizes actual help guides that are built into our system. The Ai reviews the support documents and provides well-formed responses utilizing the guides, and also provides a link to guide itself within the responses. I can simply add the ai response to the composer and easily provide info to clients. Answers are populated efficiently, so I don't have to wait long and can quickly use Fin while actively chatting with a client.
MA
Mishal A.
Quick and Accurate Support with Minor Outage Issues
I appreciate Fin by Intercom for its quick response to customer tickets and its ability to provide accurate answers. I also find the saved response feature really helpful as it allows us to easily answer frequently asked questions. Additionally, it generates a lot of reports for us.
AC
Verified User in Computer Software
Efficient Support Solution with Easy Setup
I like the tools and UI for setting it up. The workflow is another aspect I appreciate. It was easy to set up, which was a big plus for me.
About
What is Intercom, Inc.?
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Details
Year Founded
2011
Website
www.intercom.com