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Intercom, Inc.

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4.5 out of 5 stars
3,207 reviews
  • 1 profiles
  • 13 categories
Average star rating
4.5
#1 in 7 categories
Grid® leader
Serving customers since
2011
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Customerly

37 reviews

Product Description

Customerly is a new and easy way to create true and strong relationships with your customers.

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Star Rating

2474
675
107
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41

Intercom, Inc. Reviews

Review Filters
Profile Name
Star Rating
2474
675
107
40
41
Abigail A.
AA
Abigail A.
02/11/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

A User-Friendly Support Powerhouse

|Intercom
*Extremely user-friendly and intuitive interface *Great design for both agents and users *Easy in-platform communication between agents and teams *Robust ticketing and snoozing options for customer support teams, making it easy to reply and handle tickets *Powerful AI that feels natural to users and learns from support agents, enabling autonomous replies *Wide range of integrations with other platforms *Useful features like macros and customizable permissions *Strong team management capabilities (like custom permissions) Overall, the best support platform that I have used as an admin.
Victor H.
VH
Victor H.
02/10/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Most integrated platform for communication.

|Intercom
I've been working in the last 7 years at the industry of communication, different market areas as Telemarketing; Sales; B2B and Costumer Success. Through my professional journey I've used many different apps for communication with clients and Intercom has been by far the single best platform I've ever used in this sense. It manages to integrate different canals into one application. It is a pretty intuitive tool, no much training is required to learn the many features available there, which makes it ease to implement; I use it frequentely, day-to-day basis as my main communication channel; and if I even got any doubts or face some issues/bugs, the customer support team has always been very helpful and prompt to assist me.
Pedro S.
PS
Pedro S.
02/06/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Pedro Silva from Full Fabric

|Intercom
The things I like best about Intercom is the seamless navigation and interface, the variety of features that allow to manage the customer journey effectively, the increase of productivity and KPI's it brought to our Customer Support service, and the new AI feature that is outstanding. It is by far the best ticketing platform I've ever worked with.

About

Contact

HQ Location:
San Francisco, CA

Social

@intercom

What is Intercom, Inc.?

Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.

Details

Year Founded
2011