It’s easy to use. I’ve worked in customer service for many years and have used a lot of different tools for handling customer contacts, but Fin is one of the few that really clicked for me within the first 15–30 minutes of using it. While i haven't been involved in the intergrations part of Fin from what i can see in the docs it have been easy to intergrate on our sites for our dev team. As long as you have a good stable internet connection i have no problems with the performance of Fin, it is nice and quick. This is even over a 4G connection with a VPN tunnel on top. I am not part of the pricing team here so i am not able to comment on the pricing. All the times i have needed assistance from the Support team it have been really great help and the people know what they are doing and provide a really nice experiance. Fin AI can be a bit tricky but then again i think a lot of AI are that, but we have to redo our guidences for it from time to time, i wonder if it is when they update the LLM powering it so it gets better and then read some of the guidences diffrently.

We can help customers faster by answering simple questions.

It’s very easy to configure and implement. The audience settings are also really useful, since they help ensure the right answers are shared with each individual client.