Discussões de Call Center Infrastructure (Cci)

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We need a way to report issues to your tech team to get some answers, even if it is just acknowledgment of the problem and an estimated fix time. I find flaws everywhere, but I don't have the time during a call to find a way to report it. Typically I would report the issue to my supervisor, but... Leia mais

like when you get a call and you end your call does is it get rrozen or say you refused a call.

How long did it take for the developers to complete such a software/tool like Ujet that can easily provide communication between customers and companies .

I feel like your download takes up a ton of space and slows down PCs. I wish it was more like sales force and xencall where you got to a website. They also have dialers attached with less issues and complications.

For quality assurance, I may have calls come thru the virtual office and those calls do not automatically register a "listen in" feature. Is that part of the contact Center. Would be nice.

There are many reports that are great for different departments and results but we need more customized reporting for certain managers in departments. The information is available if we run several reports but we cannot get one report that gives us exactly what we want even after reaching out to... Leia mais

When I get a text in from a cell phone, how do I save that number as a person's name?

If we have a need for 6 lines, can that be implemented to our current phones?

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Availability

If I would want to configure the IVR setup, or need to change the audio file, how do I achieve the same?

When I use the Salesforce widget i am getting really poor audio quality and either the customers or i have a hard time hearing or being heard.

Sometimes when i attempt to take a call over itll say i refused a call.

Sometimes when making an outbound call on UJET the number keypad is grayed out, and I cannot choose an option when promoted.

In our case, we are migrating from the Zendesk ticketing system for calls, but we want to have something similar that provides the note and recording history, as well as the easiness of ACW.

I know it represents an average of how many calls were resolved the first time the customer call. But how exactly does it work? Does it includes all the calls the agents received? Also, even though it's not so common, I had experience few connectivity issues during the call and it interrupts it,... Leia mais

I really reccomend Nice CXone services for all the things I have said before and because Nice is really efficient. It's very fast, even if it crashes, is simple. All I need to do is to close the page and reopen it again, what doesn't take more than 2 minutes. It's also magnificent because you... Leia mais

i would like to know the costs of the program for all

This is Basharat Hussain I want to work with Alvaria Cloud with patience and hardworking.

I am a Speed Racer point extraordinaire; however, how do you get Sharp Shooter Points? I do find it a bit tricky when a person replies 'Thanks' to your email and you lose those points for completing a ticket...

Hi everyone, We internally use natterbox and hoping to understand why sometimes calls which don't get connected to specific queues don't get updated with Type = Not connected. Please let me know if I can expand further on the issue. Thanks, Niccolo

I find it a bit frustrating when I need to ask my clients their names every time they call, it impacts the rapport

I'm unable to customize how RingCentral looks on my phone and computer. This makes it hard for me to enjoy using RingCentral as I am the type of person who likes to customize things to my liking so it makes it easier for me to work and be more efficent.

Mainly for verification purposes, have you heard about the auto-populate feature where the customer's contact details can be pulled up automatically on our system once they entered their phone number or account number before dialing our number? This way, we can easily open their account, and... Leia mais

For example, I want to know how many calls my agents did or receive in a certain period. How do I extract this information from TalkDesk?

A couple of weeks ago, I was on a call with a customer, and the call unfortunately dropped. I didn't get that person's name yet, and they called back into our phone lines. They were looking for me, and I was looking for them, but it got lost in the sea of other callers and high volume. I had to... Leia mais

I have some eye vision issues now with bright colors and white backgrounds. If you guys are planning to have some color presets for the website, let me know.

The moment we call it appears: Unknown number and International number.

BKJ

To communicate from our desk

I need to do a test by contacting an attendant, how do I do it?

se fico po 30 minutos sem mexer na ferramenta , ela pede pra eu fazer o login novamente.

is nice used all over the world ?

I would like the color to be modified

When i tried to Connect with my Social media Account, the application Redirects to the same page. Can you tell me the what is the cause of this Issue

I've been using Talkdesk for over a year now. I think it is a great service usually and fairly easy to use, though Callbar doesn't like to always cooperate with my browser. Anyway, the new Live reporting tab is a disaster in my option. I'm usually good with change, but this page does not have... Leia mais

We have to download each tag to get an analysis on how many and who are the agents used the specific tag for email and chat.

We do not have an additional monitor in our houses, so keeping the Ujet tab open intefiers with my operation, is there a way we can make it smaller or add a widget so we can only see the icon and be able to see our status on a widget?

I just find it difficult that I have to login to my callbar as well if I'm already logged in to my talkdesk web

I would like to register all the various calls for my clients, like a timetable preregistered with all the leads i want to follow