Prós e Contras de TeamDynamix IT Service Management

Self-service portal, knowledge base, IT asset management, change management, and automations. Easy to create new applications for other groups and this is what we needed for cross collaboration. Análise coletada por e hospedada no G2.com.

It can be a little cumbersome to learn, and the constant popup windows are insane, but I know TDX has heard this and is planning to change it. Análise coletada por e hospedada no G2.com.

The ease of use for both users and admins. The customer service is unbeatable and the client community is great and helps drive improvements. Features are continuing to roll out making things easier to manage. Setting up new services and applications is quite easy and quick. The more we implement the more requests we get for more services, everything is frequently used. Análise coletada por e hospedada no G2.com.

Not being able to fully customize to my organization Análise coletada por e hospedada no G2.com.

There is very little that I like about TDX compared to other systems I have used. Análise coletada por e hospedada no G2.com.

Lacking functionality to help technicians effectively and efficiently manage their workloads; is not truly "code-less" - there are areas that you need to know HTML or Java script; it is not as intuitive as other systems I've used, some of the admin functions don't make a lot of sense on where you can edit / modify them; "owners" really get in the way of being able to take over administration if the owner has left the org. Análise coletada por e hospedada no G2.com.

The customer service team is amazing! They are very responsive to product enhancement requests, considering implementation of features and services that may be currently unavailable. It is also very intuitive to use as a client, technician, and administrator. Análise coletada por e hospedada no G2.com.

Using integrations (iPaaS and AI) require additional fees and subscriptions. Análise coletada por e hospedada no G2.com.

Facilidade de construção de formulários, fluxos e filas para gerenciar a emissão de bilhetes em um departamento com várias equipes. Análise coletada por e hospedada no G2.com.

Temos tantos portais em todo o colégio e universidade. Análise coletada por e hospedada no G2.com.

The technical knowledge of the TDX team is incredible and the training is awesome. The product is very scalable and has a large number of features. The ease of use and customer support is very comforting. Análise coletada por e hospedada no G2.com.

At this point the only real downside I see is the inability to assign tickets directly to individual positions out of the box. Análise coletada por e hospedada no G2.com.

No code/low code, API Library, Upcoming UX upgrades and they consistently meet road map goals. Análise coletada por e hospedada no G2.com.

non-applicable - they are constantly making updates and take in user suggestions. Análise coletada por e hospedada no G2.com.

I absolutely love how TeamDynamix lives and breathes efficiency. This product has helped improve the time my techs take to resolve end users' tickets. Another thing I love about TeamDynamix is their support personnel. Every time I have had to reach out to their support, they are always so nice and help resolve the issue promptly. Análise coletada por e hospedada no G2.com.

Sometimes I can get a bit overwhelmed with everything I can do in TeamDynamix. While it is not necessarily a bad thing that we can customize so many things, it has been a little bit of a learning curve. Análise coletada por e hospedada no G2.com.

Quão estreitamente se alinha com os padrões ITIL e a adição de um módulo de gerenciamento de projetos. Análise coletada por e hospedada no G2.com.

Pode ser difícil, às vezes, fazer o sistema se conformar à prática, exigindo que a prática se conforme ao sistema. Análise coletada por e hospedada no G2.com.

O sistema de Gerenciamento de Serviços de TI TDX é bastante sólido. Eu realmente gosto que você pode anexar arquivos e vídeos ao pedido de trabalho e adoro a atualização para a caixa de texto onde agora posso adicionar letras em negrito às minhas notas e, ao enviar mensagens para o cliente, posso destacar as partes importantes! Análise coletada por e hospedada no G2.com.

Bastante difícil atualizar em massa as ordens de serviço e também as ordens de serviço abrindo automaticamente como uma nova janela pode ser bastante frustrante porque tenho muitas ordens de serviço e novas janelas não vão ajudar, gostaria que a ordem de serviço pudesse abrir automaticamente como uma nova aba em vez disso! Análise coletada por e hospedada no G2.com.