Prós e Contras de TeamDynamix IT Service Management

They actively look for feedback and seem to be trying to develop toward the things the users care about. Análise coletada por e hospedada no G2.com.

The APIs are not as good as I would like and the Asset management doesnt have multi select for every action. Delete is the most annoying. Análise coletada por e hospedada no G2.com.

TeamDynamix has great reporting capabilities and an easy to use client portal. Loads of features and customizations to help make the platform work best for your organization. Análise coletada por e hospedada no G2.com.

The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as surveys taking 24 hours to go out. Would like an easier way to manage parent/child ticket relationships. Análise coletada por e hospedada no G2.com.

The flexibility and functionality of the solution: attribute dependencies, workflow features, and collaboration. TeamDynamix also listens to thier customers when determining what new enhancements to consider. Análise coletada por e hospedada no G2.com.

The Project Management features are sufficient, but many features within the ITSM app that would be also beneficial in project module. Análise coletada por e hospedada no G2.com.

Plataforma muito ágil e fácil de usar. Permite-nos realizar nossas funções de ITSM facilmente com muito pouco overhead. Análise coletada por e hospedada no G2.com.

O produto atualmente não atualiza automaticamente, então nossos usuários têm que fazer isso manualmente para ver novos trabalhos chegando. A geração de relatórios também poderia ser mais robusta. Análise coletada por e hospedada no G2.com.

Excellent customer support, fantastic knowledge bases and forums; they support their product very well. Análise coletada por e hospedada no G2.com.

Could use more basic training for new users that need to spin up after an established product is in place Análise coletada por e hospedada no G2.com.

A simplicidade e a usabilidade do Portal do Cliente Análise coletada por e hospedada no G2.com.

Incapaz de gerar relatórios úteis diretamente da interface do usuário. Análise coletada por e hospedada no G2.com.

Great Product for keeping track of tickets and hardware Análise coletada por e hospedada no G2.com.

The Asset manager can be a little clunky to use at the start Análise coletada por e hospedada no G2.com.

TeamDynamix brings ITIL ticketing with the ability to expand to ESM, and it integrates a fully developed Project Portfolio Management suite. Análise coletada por e hospedada no G2.com.

UI is dated and lacking of a mobile app. Both are scheduled to be released in a coming feature release. UI does dynamically form to mobile formats. Análise coletada por e hospedada no G2.com.

Their integration and support teams are great! Supporting documents are good and readily available on their site. Análise coletada por e hospedada no G2.com.

A few basic features are available in other products that are lacking in TDX. Form fields that should auto-populate based on user record, such as location, do not. Análise coletada por e hospedada no G2.com.

Very user friendly and easy to use. Support is always there and willing to help with issues Análise coletada por e hospedada no G2.com.

Wish more than one person could be assigned to a ticket at one time Análise coletada por e hospedada no G2.com.