Avaliações e Detalhes do Produto de Customer.io

We absolutely love the formatting features for email marketing! It is so easy to fully customize the appearance of our emails, add our branding, photos, etc, and not have to worry about distortion when our patients get the email! We also love that customer.io easily integrates with our Prompt, our EMR software. Análise coletada por e hospedada no G2.com.

The software itself isn't "pretty" when you're creating an email and segmenting lists of patients to send an email to. It can be a bit overwhelming to understand all the options, but when you spend some time with it, everything makes sense! Análise coletada por e hospedada no G2.com.

As a company with over 2,400 employees, we value our customers and always want to improve the way we communicate and nurture our customer relationships. One focal point that made us choose Customer.io was its ability to remain simplistic while giving us the ability and tools to scale as we grow year-over-year. The search for the right platform for us wasn't easy; there were several calls with competitors that just didn't speak to our needs for multiple reasons, especially email platform usability, security, and infrastructure.

When we chose Customer.io, we were almost immediately able to increase our deliverability and solve several longstanding issues that increased our reach across all our stores. Even as we enter the new year, we're still discovering new ways we can increase our productivity, reduce our team's workload, and continue to scale our business. Customer.io truly puts the power back into multi-channel messaging to create a cohesive environment that our customers can feel engaged in. Two million customers strong! Análise coletada por e hospedada no G2.com.

I think Customer.io should show more support for their smaller customer base. Yes, we are a big company, but extending some of these great features to smaller customers would push the platform even further. Specifically, chat support and utilizing collections in workflows. Análise coletada por e hospedada no G2.com.

I think customer.io has a clean UI and it's pretty intuitive. But the thing I think is the best is their customer support. We have an amazing rep who is knowledgeable, always available and supportive. Their chat support is also great - easy to get, rarely any wait times, and consistent and timely follow-up. Across the board, one of the best support teams I've worked with. Análise coletada por e hospedada no G2.com.

There are always small things when it comes to functionality that you wish you had, but they are probably not as applicable to other businesses or do not fit into the core c.io business strategy so not on the roadmap for product development. There is nothing major. Análise coletada por e hospedada no G2.com.

Tenho usado a ferramenta há um ano e meio agora, uso-a diariamente e a plataforma parece ser mais intuitiva do que nunca. Tenho conseguido apresentar melhores casos de uso para a ferramenta na minha organização e implementá-los com resultados notáveis. O controle que tenho tido sobre o panorama geral, bem como sobre os detalhes granulares, é bastante útil. O suporte técnico tem sido um salvador e os lançamentos de funcionalidades têm sido fáceis de acompanhar. Além de tudo, como profissional de marketing, acho que a empresa como marca faz um trabalho incrível - aplica princípios de comunicação B2C de forma perfeita a uma categoria B2B que de outra forma seria entediante. Tem sido um prazer. Análise coletada por e hospedada no G2.com.

Fiquei desapontado quando eles mudaram o suporte de chat 'humano' para um bot - é certamente mais rápido, mas não tem a opção imediata de alguém poder acessar meu espaço de trabalho remotamente e me ajudar com algo. As capacidades são infinitas, então às vezes é difícil escolher em qual nova integração mergulhar. Análise coletada por e hospedada no G2.com.

I love using Customer.io! The campaign builder is incredibly useful and easy to use. I especially appreciate how intuitive it is to move blocks around and copy flows from one campaign to another. It makes creating and managing campaigns so much more efficient. Análise coletada por e hospedada no G2.com.

There are a couple of things that could be improved. The email editor lacks an "undo" option, which can be really frustrating. If I accidentally delete something, there’s no way to recover it unless I exit the editor, which disrupts my workflow.

Another feature I miss is a way to check for overlaps between campaigns. When setting up a new campaign, it would be really helpful to see if some of its emails will collide with existing campaigns already running. Análise coletada por e hospedada no G2.com.

I’m still using Customer.io at a moderate level, but I’m really happy with what I’ve seen so far.

The visual workflow builder makes it easy to set up emails based on product events, and there are plenty of customization options to personalize messaging.

I’ve also reached out to support a couple of times, and they’ve been super responsive and helpful. Análise coletada por e hospedada no G2.com.

I don’t really have anything specific to dislike. The only issue I’ve run into is with the PostHog integration, but it’s still in beta. I haven’t reached out to the PostHog team yet, so I can’t say if it’s a real problem or just something on my end. Análise coletada por e hospedada no G2.com.

- apesar do grande número de funções, a ferramenta é muito fácil de usar

- capacidade de criar campanhas de email / push / mensagens no aplicativo / webhook em um só lugar

- integração muito simples e amigável com ferramentas internas de negócios

- plataforma de dados do cliente integrada

- possibilidade de segmentação avançada da base de clientes

- CDP gratuito Análise coletada por e hospedada no G2.com.

- é realmente difícil para mim reclamar de qualquer coisa Análise coletada por e hospedada no G2.com.

É incrivelmente intuitivo e flexível; ainda não encontramos um caso de uso que ele não possa resolver. Ele possibilitou todas as nossas ideias malucas! Também é confiável e seguro. Temos um alto nível de confiança nele. Análise coletada por e hospedada no G2.com.

A única coisa que gostaríamos de acrescentar é que o preço não é muito relevante para os usuários que não são clientes recorrentes - por exemplo, mais e-mails transacionais para usuários de uma só vez. Gostaríamos de poder usá-lo para isso também. Análise coletada por e hospedada no G2.com.

It's a really powerful tool, but still quite easy to use. It' versatile if you want to gather a lot of date and put it to further use. Also both campaings and content editor are the best ones I had the pleasure to use. I would say it's easy to learn, but also takes some time to master. Análise coletada por e hospedada no G2.com.

The only downside I've seen so far is the filtering options are different for using segments and other options (like filtering contacts or targeting the email recipients). Análise coletada por e hospedada no G2.com.

I appreciate their expert customer support when my team needs additional assitance and the app SME or our Tech Team are not available to provide support in real-time. Análise coletada por e hospedada no G2.com.

I would prefer to be able to get assistance in real-time. However, their support usually responds within 2--4 hours Análise coletada por e hospedada no G2.com.