Avaliações 65 Case IQ
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A centralized complaint management system that takes complaints from our numerous intake channels, and stores it, and makes it accessible, all in one spot. Análise coletada por e hospedada no G2.com.
YellowFin reporting tool has been a challenge to master in the beginning, however there are a number of free yellowfin user resources that help get acquainted with the tool. It is quite powerful once its learned how to be used. Análise coletada por e hospedada no G2.com.
i-Sight is a very reliable and user-friendly case management system with excellent customizable reporting capabilities. Using i-Sight enabled our team to track productivity more efficiently. Análise coletada por e hospedada no G2.com.
Our team has not been facing any challenges. Once we had configured the user interface according to our needs, i-Sight was working without any performance issues. The only thing we have to get used to is that we cannot download reports in IE. Análise coletada por e hospedada no G2.com.
The tool itself is easy to use and highly customizable. The i-Sight team has been accommodating and responsive. Análise coletada por e hospedada no G2.com.
The training we received from i-Sight for the Yellowfin reporting tool was inadequate, considering its complexity. Our team spent a considerable amount of time researching/studying the tool on our own after going live with iSight. Análise coletada por e hospedada no G2.com.
the ease and efficiency for use and case management Análise coletada por e hospedada no G2.com.
the reset path. often i think ive had this figured out and when i go to reset - the reset email does not arrive Análise coletada por e hospedada no G2.com.
Ease of communicating with the iSight team, responsiveness to feedback and inquiries. Análise coletada por e hospedada no G2.com.
Would appreaciate more insight during development as they are the experts. Análise coletada por e hospedada no G2.com.
Very responsive support/ management team, that always come together to meet our needs. Análise coletada por e hospedada no G2.com.
After the application goes live, future changes need to be handled by i-Sight's support team; however this is being remedied within the new version of their application. Análise coletada por e hospedada no G2.com.
As an IT professional, the easiest thing was the setup and startup. This was what I expected from i-Sight after reviewing several other companies. They have a development process that works simply and deploys quickly. Análise coletada por e hospedada no G2.com.
The company is located in the East Coast timezone. For those of us on the West Coast, we have to plan ahead when trying to reach someone. This hasn't caused any delays, just something to plan for. Análise coletada por e hospedada no G2.com.
I appreciate the ease of locating the cases we need by either date, case assignment, current, non current, substantiated or non substantiated. Análise coletada por e hospedada no G2.com.
I don't like that when I organize the setting to view certain cases I can't go back to it. I would have to record the query again to access the information I originally needed. Análise coletada por e hospedada no G2.com.
A experiência técnica e o conhecimento dos desenvolvedores são incomparáveis. Aprendi muito sobre os requisitos de codificação e geração de relatórios. Tenho um grande respeito pelo trabalho realizado pela i-Sight. Além disso, o pessoal é fácil de lidar e é capaz de simplificar o jargão técnico e as especificações de uma forma que eu possa compreender e entender o que pode ser feito. Análise coletada por e hospedada no G2.com.
Às vezes, há uma curva de aprendizado necessária para compreender adequadamente a complexidade do que é necessário para que meus pedidos sejam implementados. No entanto, sei que sempre posso contar com o i-Sight para me educar, informar e guiar adequadamente. Isso definitivamente tira um estresse a menos da minha posição. Análise coletada por e hospedada no G2.com.
