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Zoho Expense Reviews & Product Details

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Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Zoho Expense?

When it comes to streamlining business processes and maximizing productivity, Zoho Expense stands tall as an innovative and reliable solution, uniquely tailored to meet the needs of Kenyan businesses. With its intuitive interface and comprehensive features, Zoho Expense is transforming the way businesses in Kenya manage their expenses, one transaction at a time.

Zoho Expense understands the vibrant and diverse business landscape of Kenya, where every shilling counts. It effortlessly caters to both small-scale entrepreneurs and large enterprises, ensuring that financial management becomes a breeze for all. With Zoho Expense, Kenyan businesses can bid farewell to manual paperwork, cumbersome spreadsheets, and the ever-looming fear of losing vital expense data.

One of the standout features of Zoho Expense is its exceptional adaptability to Kenyan tax regulations. It's evident that the developers behind this remarkable tool have meticulously integrated the intricate tax laws and compliance requirements of Kenya into its core functionality. As a result, businesses can effortlessly generate accurate tax reports, reducing the burden of tedious calculations and minimizing the risk of non-compliance.

The beauty of Zoho Expense lies in its ability to simplify expense tracking while embracing the spirit of Kenya's vibrant culture. Its user-friendly interface, adorned with vibrant and eye-catching colors, resonates with the vibrancy of Kenyan landscapes. This unique touch brings an element of local charm to the software, making it feel like a companion that understands the essence of doing business in Kenya.

Beyond its captivating aesthetics, Zoho Expense excels in its automation capabilities, making expense management more efficient and less time-consuming. The intelligent receipt scanning feature, powered by cutting-edge AI technology, effortlessly extracts relevant data, ensuring accuracy and eliminating the hassle of manual data entry. With just a click, businesses can capture and record expenses, even while on the move, allowing entrepreneurs to focus on what truly matters: growing their business.

Zoho Expense's commitment to fostering collaboration among teams is also praiseworthy. It provides a seamless platform for teams to communicate, share insights, and collaborate on expense-related matters. This feature is invaluable in a country like Kenya, where communal effort and teamwork drive progress.

Furthermore, Zoho Expense understands the importance of security and data privacy in today's digital world. With robust encryption measures and industry-leading security protocols, businesses can trust that their sensitive financial information is always protected. Zoho Expense takes pride in providing peace of mind to Kenyan companies, assuring them that their data is secure, just like the tranquil landscapes of Kenya.

In conclusion, Zoho Expense stands tall as a great expense management solution, purposefully crafted to cater to the unique needs of Kenyan businesses. With its user-friendly interface, comprehensive features, and deep understanding of the Kenyan business environment, Zoho Expense brings efficiency, accuracy, and peace of mind to the heart of Kenya. Embrace this empowering tool, and watch as it revolutionizes how you manage expenses, leaving you more time to focus on the growth and success of your business. Review collected by and hosted on G2.com.

What do you dislike about Zoho Expense?

While Zoho Expense offers numerous benefits and stands out as a reliable expense management solution for businesses in Kenya, there are a few areas where some users might find it less helpful. These include:

Limited local payment integrations: Zoho Expense may have limited integration options with local Kenyan payment gateways or financial institutions. This could pose challenges for businesses that primarily operate with local payment systems, as they may need to rely on manual entry or workarounds to track and reconcile these transactions accurately.

Language support limitations: While Zoho Expense provides language support for multiple regions, there may be certain localized languages in Kenya that are not fully supported. This can create minor inconveniences for users who prefer interacting with the software in their local language or have specific terminologies commonly used in Kenya.

Accessibility and connectivity issues: In some areas of Kenya, especially in remote regions with limited internet connectivity, accessing cloud-based software like Zoho Expense may be a challenge. This can hinder real-time expense tracking and data synchronization, requiring businesses to rely on alternative methods or delay expense reporting until a stable internet connection is available.

Localization gaps: While Zoho Expense takes into account Kenyan tax regulations, specific intricacies or updates in local tax laws may not promptly incorporate into the software. Users may need to double-check or manually adjust specific tax settings or calculations to ensure compliance with the latest requirements, potentially causing additional administrative burdens.

Limited offline functionality: Zoho Expense heavily relies on an internet connection to function optimally, which can be a drawback in areas with unstable or unreliable internet access. In such situations, users may face limitations in accessing and updating their expense data, potentially affecting real-time expense tracking and reporting.

It's worth noting that Zoho Corporation, the company behind Zoho Expense, continuously updates and improves its software, addressing user feedback and evolving business requirements. While these limitations exist, they may be mitigated or resolved in future updates to enhance the experience for businesses in Kenya. Review collected by and hosted on G2.com.

What problems is Zoho Expense solving and how is that benefiting you?

Zoho Expense is a comprehensive expense management solution that addresses several business problems and offers numerous benefits to us. Here are some key problems that Zoho Expense helps solve:

Manual and time-consuming expense tracking: Zoho Expense eliminates the need for manual expense tracking using spreadsheets or paper receipts. It provides a centralized platform where we can effortlessly capture, categorize, and manage expenses digitally. This automation saves valuable time and streamlines the entire expense-tracking process.

Inefficient expense reporting and reimbursement: Zoho Expense simplifies the process of expense reporting and reimbursement. It allows employees to easily submit expense reports, attach receipts, and provide necessary details. The software automates the approval workflow, ensuring timely reimbursements and minimizing delays. This efficiency eliminates the hassle of manual paperwork, reduces errors, and improves overall productivity.

Lack of visibility and control over expenses: Zoho Expense provides us with real-time visibility and control over our expenses. Managers and administrators can track expenses, set spending limits, and implement expense policies to ensure compliance. The software generates insightful reports and analytics, allowing us to identify spending patterns, detect anomalies, and make informed decisions to optimize our expenses effectively.

Compliance with tax regulations: Zoho Expense incorporates tax regulations and compliance requirements into its functionality, helping businesses in Kenya meet their tax obligations. It simplifies the generation of accurate tax reports, making it easier to comply with local tax laws and reducing the risk of non-compliance penalties. This ensures that we stay on top of our tax responsibilities while minimizing the administrative burden of tax calculations.

Lack of collaboration and communication: Zoho Expense enhances collaboration and communication within teams and departments. It provides a platform where our employees can communicate, discuss expenses, and seek clarifications, streamlining the entire expense management process. This fosters teamwork, improves transparency, and reduces misunderstandings or delays in resolving expense-related matters.

The benefits of Zoho Expense are numerous for us. It saves time, improves accuracy, enhances productivity, and ensures compliance with tax regulations. It also provides valuable insights into expense patterns, allows for effective cost control, and promotes collaboration among team members. Overall, Zoho Expense simplifies expense management, gives us better control over our finances, and enables our staff to focus on core operations and growth. Review collected by and hosted on G2.com.

Zoho Expense Overview

What is Zoho Expense?

Zoho Expense is a leading travel and expense management solution that has helped businesses streamline corporate travel, automate expense reporting, and gain complete control over spend.   We’ve primarily built the software to cut overspending at its source, minimize manual intervention, prevent policy breaches and fraudulent claims, and provide insights into discretionary spending to improve your business’s productivity, cash flow, and overall financial health.   Zoho Expense has helped businesses in over 150 countries automate every aspect of T&E management, from expense report submission and approval to compliance, fraud detection, card reconciliation, and expense accounting.   Available as both a web-based and mobile application, Zoho Expense fits your existing workflow by seamlessly integrating with other applications in your current software ecosystem. Additionally, a high degree of customization ensures organizations can implement Zoho Expense quickly, effectively, and without changing existing processes.   Organizations including startups, unicorns, and enterprises, including Zoho itself, use Zoho Expense for their T&E management. The best way to find out why is by signing up for a free trial now!

Zoho Expense Details
Languages Supported
Arabic, German, English, French, Hebrew, Indonesian, Italian, Japanese, Korean, Portuguese, Spanish, Vietnamese, Chinese (Simplified)
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Product Description

Expense reporting doesn't have to be painful. Zoho Expense is a perk for employees, managers, and finance teams!

How do you position yourself against your competitors?

Feature-rich and robust, Zoho Expense is the most cost-effective expense reporting out there. Zoho Expense comes integrated with Zoho CRM and Zoho Books, making expense management hassle free, right from recording expenses to taking them to your books.


Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
102,964 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
Phone
+1 (888) 900-9646
Description

Zoho Corporation is a software development company, privately held and profitable. It offers beautifully smart software to help you grow your business. With over 50 million users worldwide, Zoho's 45+ products aid your sales and marketing, support and collaboration, finance and recruitment needs, with the long term vision to transform the way you work. Our Global HQ is in Chennai, India, and the US HQ is in Austin, Texas.


Venkata Subramaniam K.
VK
Overview Provided by:
Digital Marketing Analyst at Zoho Corporation

Recent Zoho Expense Reviews

JW
Jordyn W.Small-Business (50 or fewer emp.)
5.0 out of 5
"Another amazing app from Zoho"
Zoho Expense is super easy to use on the go, especially with autoscan. Reimbursements for staff are easy to process and match with a couple of clic...
David B.
DB
David B.Mid-Market (51-1000 emp.)
1.5 out of 5
"Solid software, but not for many small business"
It is easy to access, easy to understand and tonuooad receipts etc.
Araceli D.
AD
Araceli D.Small-Business (50 or fewer emp.)
5.0 out of 5
"It's friendly to use, your data is well organized and the reports are very clear and clean"
It's friendly to use, your data is well organized and the reports are very clear and clean
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2 people requested security information

Zoho Expense Media

Zoho Expense Demo - Automatic expense creation
Create expenses instantly and automatically
Zoho Expense Demo - Easy expense reporting
Create and submit expense reports from anywhere
Zoho Expense Demo - Powerful analytics
Run 30+ reports to analyze every aspect of business travel and spend
Zoho Expense Demo - Streamline business travel
From itinerary management to travel approval and booking, manage business travel end-to-end.
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Video Reviews

1,305 out of 1,306 Total Reviews for Zoho Expense

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Zoho Expense Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for Zoho ExpenseQuestion

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JW
Head of Finance &amp; Operations
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Expense?

Zoho Expense is super easy to use on the go, especially with autoscan. Reimbursements for staff are easy to process and match with a couple of clicks, individual budgets are easy to setup and show users - ensuring everyone is on the same page. We have Expense integrated with Zoho Books, which is instantly synced and super easy to set up. Zoho is quick to respond and help out when we have any issues or feature requests. Review collected by and hosted on G2.com.

What do you dislike about Zoho Expense?

Some little details are missing or clunky when setting up automations and rules for different users. Review collected by and hosted on G2.com.

What problems is Zoho Expense solving and how is that benefiting you?

We are able to approve travel and expense requests for our sales and admin staff, as well as record and process reimbursements much quicker than we did with Xero. We are also able to track and manage spending on company cards daily, ensuring we can see where and why money is being spent. Review collected by and hosted on G2.com.

Ruturaj S.
RS
Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Expense?

IT is very easy to use has cross platform options available.

It is easy to implement and quick as well. We use it regularly for our day to day business expeses tracking. It has some great features especially the Mileage expense tracking. It integrates very easily and the customer support is also quick. The helped to very quickly enable the mileage feature for us which was available only to a select users. Review collected by and hosted on G2.com.

What do you dislike about Zoho Expense?

I dont see a downside so far. we have been using it for a week now. Review collected by and hosted on G2.com.

What problems is Zoho Expense solving and how is that benefiting you?

there are many other options for expense tracking. however this is very easy to use and the best feature along with expense tracking is Mileage tracking, where we can track our field staff and pay them for their travel expenses. Review collected by and hosted on G2.com.

George H.
GH
Systems Project Administrator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Expense?

Being able to submit expenses that seamlessly flow through an approval chain makes the whole process super easy. Any warnings/inconsistencies are flagged. Having that kind of information readily available at a glance makes the overall approval process feel effortless. The integration to our backend systems is effective and was easy to integrate. The help documentation is incredibly useful too, which empowers users and encourages them to continue to use the system frequently. Review collected by and hosted on G2.com.

What do you dislike about Zoho Expense?

Some of the admin tools feel a little clunky to use and tough to navigate. With enough time and support from Zoho, you can generally succeed eventually. Review collected by and hosted on G2.com.

What problems is Zoho Expense solving and how is that benefiting you?

Before using Zoho Expense, the whole process was being actioned manually. Lots of Excel spreadsheets and user error made dealing with expenses an administrative nightmare. I'm pleased to say that this is no longer the case. Review collected by and hosted on G2.com.

David B.
DB
Owner/Operator
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Zoho Expense?

It is easy to access, easy to understand and tonuooad receipts etc. Review collected by and hosted on G2.com.

What do you dislike about Zoho Expense?

Credit card integration for expense reconsolidation is not available to free customers. I am willing to pay for ansubscription but the minimum number of users is 3. This is confusing and not ideal for small business, many who don't have 3 people that need to access the expense report software Review collected by and hosted on G2.com.

Recommendations to others considering Zoho Expense:

Just know that the only other expense repost app in this price range for single users accounts is Expensify. Zoho is far ahead of the competition. Review collected by and hosted on G2.com.

What problems is Zoho Expense solving and how is that benefiting you?

I am unable to really use and enjoy Review collected by and hosted on G2.com.

Andy K.
AK
Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Expense?

I'm new to Zoho Expense, but so far it has been really helpful. When possible, I email the receipt for my purchases. I have set up a rule that when I get an email tagged with "receipt", the email is forwarded to Zoho Expense. I even forgot about checking on the receipt for a recent purchase, but I selected "Email the Receipt" and a few minutes later, I got a message from Zoho saying that my expense had been processed! THAT's helpful!

I'm still exploring some of the features, but I'm going to use soon is its programmability. It has been pretty easy to use and at the start, they will help with a demo and getting started. I'm pretty happy with it! Review collected by and hosted on G2.com.

What do you dislike about Zoho Expense?

Sometimes the interface can be a little confusing. There is an icon on the dashboard that indicates the status of any expenses, but you can't click on it to view them.

Another slightly confusing thing is what is called "Unreported Expenses." That doesn't mean "expenses that haven't been turned in," it means "expenses that aren't on a report." So at the top of the Expenses page is "Unreported Expenses" and "All Expenses." You can click edit (to categorize an expense), but that's not available under "All Expenses." Review collected by and hosted on G2.com.

What problems is Zoho Expense solving and how is that benefiting you?

As long as I email my receipts in, I don't have to worry about them. They are listed so I can review them later. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Expense?

I love the kindness and professionalism of the customer support team; they are always so nice and willing to help. The auto-scan feature for receipts is fantastic and makes organizing expenses so much easier. It’s a great feature that saves a lot of time and effort. Review collected by and hosted on G2.com.

What do you dislike about Zoho Expense?

I’ve been trying to find a solution for weeks now regarding uploading my transactions to Zoho using the suggested template. During a call with customer support that lasted almost two hours, and another one for 30 minutes, we couldn’t manage to upload the template successfully. The representative then went offline briefly to upload the transactions with a team member, and it worked, but I was told I’d receive a solution afterward—which hasn’t happened so far.

Additionally, I’m really missing the option to export receipts (.pdf) with customizable filenames, such as the transaction date or vendor name. It would be a valuable feature for organizing and managing expenses more effectively. Review collected by and hosted on G2.com.

What problems is Zoho Expense solving and how is that benefiting you?

Zoho Expense offers an excellent auto-scan feature that makes digitizing receipts quick and easy, which is a big plus. However, I’m still trying to figure out the overall value it brings to my workflow. While auto-scan is great, the inability to name receipts automatically after scanning limits its usefulness. For me, having receipts automatically named based on the transaction date or vendor would streamline organization and make the feature much more impactful. Until this is resolved, I feel like I’m only halfway to the solution I was hoping for. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Expense?

This software made the organisation of the receipts so much easier. Once receipts are scanned, it extracts all the necessary information, all you need to do is to assign the expense to the category. When the expenses are added to report, it arranges the expenses by the date, which is extremely helpful when you need to amend and spilt your expenses by date. Also, if you have expenses in different currency it automatically shows an exchange rate and convert your expenses to the currency of your choice.

The app is easy to use and onboard other users. Haven't tried all the features of the software, but am already impressed how much the Zoho expense has help me out managing my expenses. Review collected by and hosted on G2.com.

What do you dislike about Zoho Expense?

Haven't yet experienced any downsides of Zoho Expense yet. Review collected by and hosted on G2.com.

What problems is Zoho Expense solving and how is that benefiting you?

managing and keeping track of expenses, then categorize them for different entities for reimbursement Review collected by and hosted on G2.com.

Victoria  S.
VS
Architectural Project Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Expense?

Zoho Expense Review

I’ve recently started using Zoho Expense, and so far, I’m really impressed! The app is incredibly helpful, especially with its automatic receipt upload feature, which saves me so much time. I use it for both personal and work expenses, and it’s been a game-changer for staying organized.

Even though I’m still getting familiar with the app, the experience has been smooth, and I already feel more in control of my finances. I’m really happy to have some help in this department! Highly recommend it to anyone looking to streamline their expense tracking! Review collected by and hosted on G2.com.

What do you dislike about Zoho Expense?

So far, nothing! Hope that stays the same :) Review collected by and hosted on G2.com.

What problems is Zoho Expense solving and how is that benefiting you?

I'm an independent contractor, I need to track my expenses for work trips to as well as my own expenses, so that I can deduct them personally for taxes. Review collected by and hosted on G2.com.

Peter S.
PS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho One?

Zoho One offers a comprehensive suite of tools that integrate well with each other, which is great for streamlining multiple business functions in one place. The level of customisation available in some modules is useful for adapting the system to different business needs. Review collected by and hosted on G2.com.

What do you dislike about Zoho One?

The lead management process is frustrating for B2B companies. Zoho’s requirement to map a “Last Name” for all leads, even when only working with companies, leads to inefficient workarounds. As a B2B business, I source company details, not individual contacts, and Zoho's CRM doesn't provide a proper solution for mapping company information efficiently. The support process was also slow, and the workaround offered added more manual work, which defeats the purpose of using a CRM to streamline operations. Review collected by and hosted on G2.com.

What problems is Zoho One solving and how is that benefiting you?

Zoho One helps centralise multiple business processes, offering an all-in-one solution for managing operations, marketing, sales, and accounting. Its integration with other tools in the suite, such as Zoho Books, helps streamline invoicing and accounting, which saves time and improves operational efficiency. However, its lead management system for B2B businesses is far from ideal, creating inefficiencies rather than solving them. Review collected by and hosted on G2.com.

Clint K.
CK
Finance and Legal Administrator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Expense?

Through Zoho Expense our Expense Admin who incurred expenses on behalf of the company directly submits all the expenses in the report and the Accounts Admin reviews it and approves it, this saves time for the Accounts Person as he doesn't need to record these expenses.

Further, there are 2 levels of approver so it helps to assure that all the expenses are as per the company's policy. Review collected by and hosted on G2.com.

What do you dislike about Zoho Expense?

We have found only one downside of Zoho Expense and that is Zoho Expense does not support two date factors i.e. date of invoice and date of payment. We can only record one date either the date of payment or the date of invoice. If we want to record two dates we have to record it through Zoho Books Bill features. Review collected by and hosted on G2.com.

What problems is Zoho Expense solving and how is that benefiting you?

Expense Admin is not required to submit the expense and bills to accounts department, they can directly create a time and submit it so it is fast and easy to use.

If the person who is incurring expenses is belongs to different branch and the accounts team is in head office/corporate office this is great tool to record all the expense without sending physical invoices. Review collected by and hosted on G2.com.