Zoho Expense Reviews & Product Details

What I like best about Zoho Expense is how effortlessly it streamlines the entire expense‑tracking process. The automation is genuinely impressive — from scanning receipts to auto‑filling details, it eliminates the tedious manual work that usually slows teams down. The interface is clean, intuitive, and easy for anyone to pick up, which makes onboarding smooth and stress‑free.

I also appreciate how well it integrates with other tools in the Zoho ecosystem and popular accounting platforms. Approvals, reimbursements, and reporting all flow in one place, giving me real‑time visibility and control without any clutter. It saves time, reduces errors, and keeps everything organized, which is exactly what great expense software should do. Review collected by and hosted on G2.com.

What I dislike about Zoho Expense is that some of the workflows can feel a bit rigid at times. While the platform is powerful, certain settings and approval paths require extra steps to adjust, which can slow things down when you’re trying to make quick changes. The mobile app, although convenient, occasionally feels less responsive than the desktop version, especially when uploading multiple receipts in a row. Review collected by and hosted on G2.com.

receipts, expense submissions, and approvals in one place. It helps keep records organized, makes business spending easier to review multiple integration options help a lot of automoate the tasks, the performance of platform is at high stadard in terms of accuracy and checking the pre-activated guidance, pricing still high and can be improved specially the onboarding process from zoho team price is still high - Ai integration still need improvement Review collected by and hosted on G2.com.

Some settings and approval workflows take time to understand, especially during initial setup. I would appreciate clearer guidance and fewer steps for routine tasks, such as editing expenses and correcting submitted reports Review collected by and hosted on G2.com.

Nothing new to add on the positive side this time — multi-SPV tracking is still functional, but recent experience has been overshadowed by unresolved issues below. Review collected by and hosted on G2.com.

What's made this worse is the support experience — after raising this in detail with the support team, we received only a generic knowledge base link instead of an actual resolution or acknowledgment of the specific problem. For a product we've relied on for 2+ years, getting deflected with a KB article instead of a real response is disappointing and is the main reason for the lower rating this time. Review collected by and hosted on G2.com.

For employee reimbursement, business travel expense tracking, and submitting expenses for review as part of monthly financial reporting, I use Zoho Expense. The receipt-scanning feature is especially handy because it reduces human input—no more formatting numbers for spreadsheets or doing as much manual data entry for financial reporting—and it makes it easy to verify transaction amounts against the attached scans. I also appreciate the expense categorization and the ability to track submitted expenses, approval statuses, and review expense reports all in one place, instead of going through multiple rounds of emails and spreadsheets. Review collected by and hosted on G2.com.

Certain reports require a bit of filtering and exporting before I can get to the specific level of detail I need for finance reporting. Setting up expense policies, approval rules, and accounting categories can also take a while at the start, especially when different areas handle things differently. I’d really like the option to create report templates for different types of expenses, and then be able to adapt those templates easily as needed. Review collected by and hosted on G2.com.

The draft and approval workflow is one of the most useful features for us. It allows junior accountants to prepare expense reports and submit them for review, while senior accountants can review and verify the entries before approving them. This improves accountability, reduces errors, and gives us better control over our expense management process. Review collected by and hosted on G2.com.

The folder requirement before approving expenses can sometimes make the approval process feel less straightforward, especially when dealing with multiple expense reports. The interface can also be somewhat ambiguous, and some features or navigation options are not immediately intuitive. A simpler and more user-friendly interface, with a more direct approval workflow, would improve the overall experience. Review collected by and hosted on G2.com.

Zoho Expense is super easy to use on the go, especially with autoscan. Reimbursements for staff are easy to process and match with a couple of clicks, individual budgets are easy to setup and show users - ensuring everyone is on the same page. We have Expense integrated with Zoho Books, which is instantly synced and super easy to set up. Zoho is quick to respond and help out when we have any issues or feature requests. Review collected by and hosted on G2.com.

Some little details are missing or clunky when setting up automations and rules for different users. Review collected by and hosted on G2.com.

The customizability and user features on both ends on behalf of the submitter, approver, and processor is layed out and seamless allowing the full spectrum of the accounting team and users to provide accurate expense reporting. As a small team with room to grow the software offers scalability and many integrations accounting software that are used in the market today. Support from the back end team has been amazing thus far with them willing to schedule meetings as soon as possible to answer any inquiries we have regarding the software. The only downside we saw was the price flexibility. Despite the pricing being upfront for standard set users we found if a bit difficult to understand when it comes to dynamic users and having a estimated pricing prediction that we can play with to get an estimate of our costs like other services have on their webpage. Overall the software performs smoothly and operates as advertised. It's AI capabilities is very effective in helping expense processing and categorization on both ends. Review collected by and hosted on G2.com.

The only downside we saw was the price flexibility. Despite the pricing being upfront for standard set users we found if a bit difficult to understand when it comes to dynamic users and having a estimated pricing prediction that we can play with to get an estimate of our costs like other services have on their webpage. Review collected by and hosted on G2.com.

Accurate multi-lingual AI interpretation of scanned receipts. Easy and quick to use from the app and simple to manage on the back-end. Review collected by and hosted on G2.com.

For a small business with few expenses, the monthly cost is high relative to other solutions Review collected by and hosted on G2.com.

I like the ease of use and automation. It lets you set policies easily and ensures adherence. Review collected by and hosted on G2.com.

I am a little bummed about the user interface, Kinda fill dated. Review collected by and hosted on G2.com.

Submitting expense with its mobile app is easy and quick. The auto scan feature does most of the things automatically. And integration with Zoho Books keeps everything in one place. Worth every penny! Review collected by and hosted on G2.com.

The autoscan limit should be increased for all users. That feature makes entering expenses fast and easy. Review collected by and hosted on G2.com.