# SAP Concur Reviews
**Vendor:** SAP Concur  
**Category:** [Expense Management Software](https://www.g2.com/categories/expense-management)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 7,052
## About SAP Concur
SAP Concur is a leading cloud-based spend management solution that helps small, medium, and large businesses automate and simplify expense reporting, travel booking, and invoice processing. It’s designed to give organizations better control over their business spend by integrating near real-time data and using AI to audit 100% of transactions. Employees can snap a picture of a receipt, book a business trip, or submit an expense report right from their phone. Meanwhile, finance teams can track spending in real time, automate approvals, and make sure everything follows company policies. Stay organized and save time, cut down errors and keep things moving without getting buried in paperwork. Integrated AI-enabled solutions help you enforce travel and expense policies, stay compliant and make more informed decisions with up to date spend data.



## SAP Concur Pros & Cons
**What users like:**

- Users commend the **ease of use** of SAP Concur, appreciating its simple interface and seamless integration features. (528 reviews)
- Users find SAP Concur's **expense and travel management** effortless due to its intuitive interface and automation features. (429 reviews)
- Users value SAP Concur for its **efficiency** in automating invoicing and expense management, significantly streamlining business processes. (276 reviews)
- Users love the **easy upload feature** of SAP Concur, ensuring seamless invoice management even without internet access. (222 reviews)
- Users value the **customer support** of SAP Concur, noting its decent responsiveness and helpful assistance. (188 reviews)
- Users value the **automation capabilities** of SAP Concur, enhancing efficiency and easing expense tracking and travel management. (181 reviews)
- Users value the **convenient expense tracking** of SAP Concur, enhancing efficiency and compliance during travel management. (179 reviews)
- Simple (162 reviews)
- Mobile App (138 reviews)
- Time-saving (137 reviews)

**What users dislike:**

- Users find SAP Concur's **not intuitive design** frustrating, as frequent UI updates hinder ease of access and usability. (106 reviews)
- Users find the **learning curve steep** , as the app's interface can be confusing, especially for newcomers. (98 reviews)
- Users find SAP Concur's **poor interface design** frustrating, complicating navigation and hindering overall usability and efficiency. (79 reviews)
- Users experience **slow loading** times and performance issues, leading to frustration and inefficiencies in their workflow. (78 reviews)
- Users find the **complexity** of SAP Concur frustrating due to its slow performance and steep learning curve. (77 reviews)
- Missing Features (64 reviews)
- Users experience **slow performance** with SAP Concur, leading to frustration and decreased productivity in their tasks. (64 reviews)
- Design Improvement (61 reviews)
- Time-Consuming (61 reviews)
- Receipt Management (58 reviews)

## SAP Concur Reviews
  ### 1. Streamlines Expense Management with Handy Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aman G. | Senior Customer Support Representative, Health, Wellness and Fitness, Enterprise (> 1000 emp.)

**Reviewed Date:** March 20, 2026

**What do you like best about SAP Concur?**

What I like best about SAP Concur is how it centralizes and automates the entire expense and travel management process, making it much easier to track and control spending. The UI is clean and structured, which helps users quickly submit expenses, upload receipts, and monitor approvals without confusion. Integrations with corporate credit cards, ERP systems, and accounting tools reduce manual data entry and errors, significantly improving efficiency. Performance is reliable, even during peak periods, and reports generate quickly. From a pricing and ROI perspective, it delivers strong value by saving time and improving compliance. Onboarding is supported with clear documentation, and the built‑in intelligence helps flag policy issues and duplicate expenses, making expense management more accurate and transparent.

**What do you dislike about SAP Concur?**

One of the main dislikes about SAP Concur is that the user experience can feel a bit complex, especially for new users. Some workflows require multiple steps, which can make simple expense submissions feel time‑consuming. The UI, while functional, is not always intuitive and could benefit from more simplification and consistency. Occasional performance slowdowns and sync delays with integrations can be frustrating during peak usage. Additionally, customization options are limited in some areas, and support responses can sometimes take longer than expected for non‑critical issues.

**What problems is SAP Concur solving and how is that benefiting you?**

SAP Concur solves the challenge of managing expenses, travel bookings, and reimbursements in a manual and fragmented way. It centralizes expense reporting, receipt capture, approvals, and compliance into a single platform, which reduces errors and administrative effort. The automation and integrations with corporate cards and finance systems speed up reimbursements and improve visibility into spending. This benefits me by saving time, ensuring policy compliance, and providing better control and transparency over expenses for both employees and finance teams.

  ### 2. Simple UI Makes Expense Claims and Approval Notifications Effortless

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sebastian L. | ICT Senior Executive, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about SAP Concur?**

The UI is straightforward to use, and creating an expense claim is really easy. I simply create a report and then add my expenses. The receipt-scanning feature is also very convenient. Last year they updated the portal, and it now looks much cleaner and definitely loads faster.

**What do you dislike about SAP Concur?**

If you need to claim mileage, the mileage calculator could use some improvement. Right now, you have to type the full address or place name to pinpoint a location. It would be much easier if the map were interactive, so you could select the location directly on the map instead of having to enter everything manually.

**What problems is SAP Concur solving and how is that benefiting you?**

As a user, I didn’t have many options for app integrations at first. Over time, though, they’ve rolled out more apps that can connect with Concur, and that has gradually made things easier. The integration I end up using most often is Grab.

  ### 3. Effortless Receipt Management, Needs Better Editing Flexibility

**Rating:** 4.5/5.0 stars

**Reviewed by:** Shurouq O. | Managing Optometrist, Enterprise (> 1000 emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about SAP Concur?**

I like that it's easy to upload things from my phone because most of my receipts come directly there, which makes the whole process really convenient for me. I appreciate being able to access SAP Concur on different devices, which gives me the flexibility I need when managing my expenses. The feature of uploading my receipts so that I can get reimbursed and send them to my assigned boss is something I find particularly useful.

**What do you dislike about SAP Concur?**

I'm pretty sure I had a situation where I submitted a report and then had to track it and resubmit it. It wouldn't let me just edit the person it's going to, but instead, it made me redo the entire thing.

**What problems is SAP Concur solving and how is that benefiting you?**

I use SAP Concur to get reimbursed. It's easy to upload receipts from my phone, which helps me process expenses efficiently.

  ### 4. Streamlined Expense Tracking with Room for Mobile Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dev S. | Senior Software Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** March 18, 2026

**What do you like best about SAP Concur?**

I like the smooth booking system and expense reporting in SAP Concur. It takes care of end-to-end automation, where from booking to reimbursement, the process is very smooth. Booking travel is seamless as my travel bookings automatically link to expenses. The receipts are automatically scanned, attached, and processed for approval, leading to faster reimbursements. This saves me a lot of time, eliminating the need to track or follow up multiple times without any stress.

**What do you dislike about SAP Concur?**

I find the mobile app not so great compared to the web app. It has limited features available like detailed report editing, advanced policy review, and complex expense allocations. I often need to switch back to the web portal to complete certain tasks.

**What problems is SAP Concur solving and how is that benefiting you?**

I use SAP Concur for digital expense entry with receipt scanning, autofilling expense reports to avoid paperwork, and linking travel booking to expenses for faster reimbursements. It saves me time, removing the need to track or follow up, and reducing stress.

  ### 5. Effortless Claim Management with Smooth Workflows

**Rating:** 4.5/5.0 stars

**Reviewed by:** Chandan T. | Software Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** March 19, 2026

**What do you like best about SAP Concur?**

I find SAP Concur to be a one-stop solution for uploading multiple documents, and I like the feature that auto-detects the dates, invoice numbers, etc. It makes the process so much smoother because once you upload docs or invoices, the required fields get extracted by the system, so you don't have to fill them in manually. Everything works smoothly for me, including the multilevel approval process with inbuilt options. I like that if there are issues with the document, I can refer back to the employee, which aids in a smooth approval process. Also, the initial setup was all smooth.

**What do you dislike about SAP Concur?**

One of the key challenges with SAP Concur is the limited flexibility in expense categories and user input options. It often lacks sufficient customization for real-world expense scenarios, leading to manual workarounds. The user interface can also feel complex, with multiple steps required for simple submissions. Additionally, receipt scanning accuracy is inconsistent, and the overall experience could be improved with better automation, smarter suggestions, and more intuitive navigation. Performance lags and limited visibility into approval workflows further impact user efficiency.

**What problems is SAP Concur solving and how is that benefiting you?**

I use SAP Concur for submitting and reimbursing claims, benefiting from its multilevel approval process and options. It auto-detects dates and invoice numbers, saving me from manually filling fields, and is a one-stop solution for uploading documents.

  ### 6. Effortless Expense Tracking with Room for Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Potnuru S. | Software Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about SAP Concur?**

I have used SAP Concur for submitting expenses and bills such as internet bills, mobile usage bills, and team outing expenses. What I like about SAP Concur is that it's a good application for both users and the organization to track and trace expenses or reimbursements in an easy way. Approvers get a view of all submissions and their purposes. It's also nice that we can add bill images so the finance team can review and make a decision on the bills to get reimbursed or not. Another advantage is being able to track the status, see whom it's pending with, and get step-by-step status updates until the claim gets paid. I also appreciate that we can see the history of all our earlier claims. The wide range of features, SAP support, and customization based on organization needs were reasons for moving to SAP Concur. The initial setup was very easy.

**What do you dislike about SAP Concur?**

Instead of creating a report and adding the expenses, if SAP Concur can provide a way to directly raise claims, that will be more convenient for users.

**What problems is SAP Concur solving and how is that benefiting you?**

SAP Concur helps track expense claims more easily, showing step-by-step status and history. It supports submitting expenses efficiently with features like bill image uploads, enhancing transparency for finance review.

  ### 7. Concur is a "one stop shop" for all business expense reimbursements

**Rating:** 5.0/5.0 stars

**Reviewed by:** Julia V. | Quality Compliance Manager, Pharmaceuticals, Enterprise (> 1000 emp.)

**Reviewed Date:** January 21, 2019

**What do you like best about SAP Concur?**

Concur is used by many companies for expense reimbursements for travel, educational seminars and certification fees. It’s a fairly easy system to use. Expense receipts are uploaded and can track status of approval for each expense.

**What do you dislike about SAP Concur?**

The expenses need to post correctly in order to submit for reimbursement. When there are issues with expenses posting incorrectly by the vendor or if a partial refund is expected, those issues need to be resolved before an expense report can be submitted for approval  and that can create a delay in expense reimbursement and potentially generate late fees.

**What problems is SAP Concur solving and how is that benefiting you?**

Expense reimbursements and tracking expenses. It is beneficial to have one system where all expenses and receipts can be tracked. It is helpful that multiple expenses can be added into one single expense report for faster and more efficient processing and approval.

  ### 8. Seamless Navigation with Rock-Solid Uptime

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anmol M. | Cloud Developer, Enterprise (> 1000 emp.)

**Reviewed Date:** March 18, 2026

**What do you like best about SAP Concur?**

It is so seamless to navigate through it plus the best feature is its availability and uptime. I never saw it down.

Secondly, any change in the status of raised claim/ticket is communicated using email which saves a lot of time.

**What do you dislike about SAP Concur?**

I think with the rise of AI World, i think many repetitive details can be auto fetched. 

Secondly there should be an option to schedule your upcoming reimbursements like how we use clone feature in JIRA

**What problems is SAP Concur solving and how is that benefiting you?**

SAP Concur makes life significantly easier for frequent corporate travellers. With its robust set of features from automated expense tracking and real-time claim status updates to seamless booking integration, it brings everything into one place. It also ensures that any disputes or shortfalls are promptly communicated, making the entire reimbursement and tracking process far more transparent and efficient.

  ### 9. An enterprise grade All-in-One Expense and Travel Management with a couple considerations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Craig A. | GM & CTO APAC, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 27, 2026

**What do you like best about SAP Concur?**

It offers extensive capabilities for managing business expenses overall. I like that I can handle both personal and team expenses in the same app, and that business travel can also be booked and managed there, including flights and accommodation. The UI is intuitive and easy to navigate, but it still feels a bit bare-bones. The bigger drawback is the lack of meaningful automation, which creates manual overhead that could likely be reduced with a few basic workflow additions.

**What do you dislike about SAP Concur?**

The lack of basic automation is frustrating and creates significant administrative overhead, which feels like an odd gap given the breadth of integrations available. The mobile app is well laid out, but it doesn’t seem to integrate meaningfully with the web UI beyond capturing receipts on the phone.

**What problems is SAP Concur solving and how is that benefiting you?**

We use Concur as our source of truth for global expense management, and its support for multiple currencies is hugely beneficial for us. It also integrates with our back-office applications, which helps keep everything connected and consistent.

  ### 10. Meets All Our Reimbursement Needs with Easy Setup and Great AI Validation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Avnish G. | Senior Manager, Corporate IT, Enterprise (> 1000 emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about SAP Concur?**

SAP Concur meets all our requirements for recording, paying, and reporting employee reimbursements. It offers a solid workflow and is easy to set up. It integrates well with most ERPs, and performance-wise it is also okay. We have started exploring the new built-in AI functions, especially the validation for completeness, and this feature is great.

**What do you dislike about SAP Concur?**

The tax setup in SAP Concur is very limited, and it doesn’t connect with an external tax engine. At times, the configuration can be confusing, and tracking issues backward to identify the cause of a failed transaction is difficult.

**What problems is SAP Concur solving and how is that benefiting you?**

We use SAP Concur to reimburse employees’ expenses, and it meets our requirements very well. We haven’t needed any customization because we’re using the standard out-of-the-box features. That, in itself, is proof to me that it’s a great tool.


## SAP Concur Discussions
  - [Is it now possible to book trains?](https://www.g2.com/discussions/is-it-now-possible-to-book-trains) - 8 comments, 3 upvotes
  - [What efficiencies has SAP Concur brought to travel and expense management in large organizations?](https://www.g2.com/discussions/what-efficiencies-has-sap-concur-brought-to-travel-and-expense-management-in-large-organizations) - 1 comment, 2 upvotes
  - [What is SAP Concur used for?](https://www.g2.com/discussions/what-is-sap-concur-used-for) - 6 comments, 2 upvotes
  - [What do Concur customers gain from this acquisition?](https://www.g2.com/discussions/benefit-from-acquisition) - 1 comment, 2 upvotes
  - [Implementation experiences?](https://www.g2.com/discussions/implementation-experiences) - 2 comments, 1 upvote

- [View SAP Concur pricing details and edition comparison](https://www.g2.com/products/sap-concur/reviews/sap-concur-review-1779720?section=pricing&secure%5Bexpires_at%5D=2026-05-24+12%3A13%3A02+-0500&secure%5Bsession_id%5D=18619b7d-bda2-4511-ad22-09f6a7425675&secure%5Btoken%5D=1f3e584aa1ae27fb4a7843a8d9c1191b2356e40d0939616d9a285ceda4be4213&format=llm_user)
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## SAP Concur Features
**Expense Reports**
- Ease of Creating Expense Reports
- Bank / Credit Card Integration
- Smart Categorization
- Digital Receipt Management
- Employee Reimbursement
- Currency Conversions
- Credit Card Integration

**Invoice Management**
- Capture
- Repository

**Invoice Generation**
- Templates
- Digital Invoices
- Recurring Invoices

**Expense Reporting**
- Expense Automation
- Integration
- Compliance
- Mobile Functionality

**Agentic AI - Accounting & Finance**
- Autonomous Task Execution

**Agentic AI - Expense Management**
- Autonomous Task Execution
- Cross-system Integration

**Travel Management**
- Ease of Booking
- Itinerary Management
- Trip Notifications
- Advanced Integrations

**Invoice Processing**
- Matching
- Payments
- Workflows
- Tax Compliance

**Invoice Processing**
- Approvals
- Match Invoices

**Approval **
- Rules
- Workflows
- Submit

**Analytics**
- Due Dates
- KPIs

**Analytics**
- Cashflow
- KPIs
- Payment Tracking

**AI - Travel Management**
- Personalization
- Predictive Analytics
- Cost Savings
- Efficiency
- Real-Time Assistance

**Client Invoicing**
- Invoice Creation and Delivery
- Electronic Payments
- Project Accounting / Revenue Recognition

**Integration**
- Accounting
- Payment Integration
- ERP

**Integration**
- Accounting
- ERP
- Account Sync

**Agentic AI - Travel Management**
- Autonomous Task Execution
- Proactive Assistance

**Generative AI - Expense Management**
- Image-to-Text
- Text Generation
- Text Summarization

**Agentic AI - Invoice Management**
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Employee Risk Management**
- Emergency Assistance Integration
- Policy Enforcement & Compliance
- Traveler Tracking
- Risk Alerts & Safety Notifications

**Mobile**
- Receipt Capture
- Mileage Tracking
- Travel Itinerary and Flight Status Updates

**Platform**
- Embedded AI / Machine Learning
- Complex Approval Workflow

**Sustainability & Reporting**
- Sustainability Reporting
- Green Travel Recommendations
- Carbon Emissions Tracking

**Administration**
- PCI Regulation Compliant

**Administration**
- Business Tool Integration
- Workflow
- Automated Reminders
- Policy Compliance Management
- User, Role, and Access Management

**Platform**
- Reporting
- APIs / Integration
- Internationalization
- Performance and Reliability
- Mobile User Support

**Recovery**
- Recoup
- Reporting

**Audit**
- Filters
- Overpayments
- Duplicates

**Fraud**
- Vendor Checks
- Data Generation
- Monitoring

**Agentic AI - AP Automation**
- Autonomous Task Execution
- Proactive Assistance
- Decision Making

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