SAP Concur Reviews & Product Details

It delivers clear visibility into spending, boosts efficiency for both employees and finance teams, and stands out as a mature, enterprise-grade solution that's continually improving with AI enhancements. It effectively streamlines and automates travel and expense management, saving users significant time while reducing errors and ensuring strong policy compliance. Features like mobile receipt capture, auto-preloading of card expenses with smart categorization, seamless integrations with other systems. It delivers clear visibility into spending, boosts efficiency for both employees and finance teams, and stands out as a mature, enterprise-grade solution that's continually improving with AI enhancements Review collected by and hosted on G2.com.

Persistent complaints highlight frequent glitches, poor performance, complex configurations requiring heavy admin support, and unreliable features (e.g., receipt processing errors or tricky navigation), which lead to low employee adoption, workflow disruptions, and ongoing frustration even in 2026.

What I dislike most about SAP Concur remains its outdated, clunky, and often frustrating user interface—frequently described as slow, laggy, buggy, and unintuitive, with long load times, inconsistent mobile/web experiences, and a steep learning curve that makes everyday tasks like expense submission or receipt uploads feel unnecessarily tedious and time-consuming. Review collected by and hosted on G2.com.

User-friendly interface : The SAP concur platform is intuitive, making it easy to submit travel expenses, attach receipts, and track reimbursement status.

Mobile app convenience : The SAP concur mobile app lets you capture receipts instantly, submit claims on the go, and manage itineraries without needing a laptop.

Automation reduces manual work : The application Automatic data capture from receipts and card transactions saves significant time and minimizes errors.

Clear visibility and tracking : The SAP concur allows you easily monitor the entire workflow, from submission to approval, ensuring full transparency.

Integration with corporate travel partners : The Travel bookings sync smoothly with the expense reports, reducing duplicate entry and potential errors.

Compliance and policy checks : The SAP concur has a Built‑in controls which flags out‑of‑policy expenses, helping ensure compliance and reducing back‑and‑forth with finance.

Customer Support: Always friendly and willing to help, fast and reliable. Review collected by and hosted on G2.com.

The application is beyond expectation and customer support is great I have nothing to dislike about it.

Also its secured and easy to use for anyone, hence it has no down side. Review collected by and hosted on G2.com.

SAP Concur stands out because it removes a lot of the manual effort involved in filing expenses. I like how easy it is to capture receipts, especially with the mobile upload and automatic data extraction. The workflow is straightforward, so I can submit and track claims without getting lost in multiple screens. Another thing I appreciate is the clear visibility into policy guidelines—it reduces confusion and helps avoid mistakes. Overall, the platform saves time, keeps everything organized, and makes the expense process smooth for both employees and approvers. Review collected by and hosted on G2.com.

Although the tool is useful, the interface could be more intuitive. Some actions require navigating through several menus when they should be available in fewer steps. The mobile app works well but occasionally feels slow during receipt scanning or uploading. A few features also depend heavily on internal configuration, so the experience is not always consistent. While these are not major blockers, improving the overall user flow would make the system even better. Review collected by and hosted on G2.com.

What I like best about SAP Concur is how it centralizes expense management, travel booking, and approvals in one system. It makes it easier to track expenses, submit receipts, and manage reimbursements without needing multiple tools. The mobile app is also helpful because you can quickly photograph receipts and upload them right away, which saves time and reduces the risk of losing them. Additionally, the automated approval workflows and policy checks help ensure expenses follow company rules, making the process smoother for both employees and finance teams. Review collected by and hosted on G2.com.

One of the main downsides of SAP Concur is that the interface can feel outdated and not very intuitive, especially for new users. Some tasks, like submitting expenses or navigating between different sections, can require too many steps. The system can also be slow at times, and error messages are not always very clear, which makes troubleshooting difficult. Additionally, customizing reports or finding specific information can take longer than expected, as the navigation and filtering options are not always straightforward. Review collected by and hosted on G2.com.

The best thing about SAP Concur is how much time it saves for both users and administrators. The platform makes expense reporting incredibly simple: employees can snap a photo of a receipt, and Concur automatically reads it, categorizes it, and matches it to the correct transaction. As an administrator, I appreciate how seamless the workflow is—policy enforcement, approvals, and audit rules all run in the background, which reduces errors and keeps everything compliant without extra manual work. Review collected by and hosted on G2.com.

While SAP Concurs is a strong and reliable platform, the main challenge is that some areas of the interface can feel a bit dated or unintuitive for new users. Employees occasionally need extra guidance the first few times they submit expenses or when they’re trying to navigate the mobile app. Other than that , it works fine an does exactly what we need it to do. Review collected by and hosted on G2.com.

I use SAP Concur every week. I travel a lot for my job, and the Concur mobile application is how I book all my flights and hotels, as well as track my mileage to customer meetings. The ability to take a picture of a receipt and upload it for expenses is the biggest time-saver for me. Review collected by and hosted on G2.com.

I really wish Concur would scan my hotel receipts and automatically break down the itemized section for me. I always have to go in and itemize my hotel stay myself, including the room charge and taxes. I don’t understand why Concur doesn’t do this automatically. Review collected by and hosted on G2.com.

What I like most about SAP Concur is that it makes expense and travel management very simple and organized. It allows employees to easily submit expenses, upload receipts, and track approvals in one place. The automation reduces manual work and errors, saving time for both employees and finance teams. Overall, it improves transparency and speeds up the reimbursement process. Review collected by and hosted on G2.com.

One drawback of SAP Concur is that the interface can sometimes feel complex and not very user-friendly for new users. Expense submission and approvals may take multiple steps, which can slow down the process. Also, occasional syncing or mobile app issues can make receipt uploads or updates slightly inconvenient. Review collected by and hosted on G2.com.

What stands out most about SAP Concur is how it simplifies travel and expense management in one place. It automates expense reporting, captures receipts easily (often via mobile), and integrates with corporate travel bookings—making reimbursements faster, reducing manual work, and giving better visibility into company spending. Review collected by and hosted on G2.com.

SAP Concur user interface can feel complex and outdated, especially for new users. Submitting expenses sometimes requires multiple steps, and occasional syncing or receipt-scanning issues can slow down the process. The mobile app can also feel less responsive compared to newer expense tools. Review collected by and hosted on G2.com.

Navigating is easy, format is simple and being able to work for under a different profile for others makes things work easy. It saves time when booking all travel aspects from flights, car rentals and lodging. It allows to organize preferences and frequent flyer information, emergency contact and all other important information if ever needed. Allows to view fare prices and make comparisons. Accurately allows to view expense reports. Review collected by and hosted on G2.com.

It can get a bit confusing when trying to break down expenses if the initial dates can’t be changed. The navigation also feels overly complex when I’m trying to correct or edit travel requests to match the actual expense reports, which can be frustrating. Review collected by and hosted on G2.com.

SAP Concur centralize and automates expense management and, in addition, has a solid and helpful mobile app. I can easily scan receipts on the go and submit any expense quickly, track and be able to track approvals right away. The platform integrates well with our finance system, which greatly reduces manual data entry.

I also appreciate the compliance and policy enforcement built into the system. It automatically flags out-of-policy expenses, helping maintain corporate standards and reducing back‑and‑forth with finance. Overall, Concur brings structure and clarity to processes that are usually chaotic. Review collected by and hosted on G2.com.

Despite its strengths, SAP Concur has a few drawbacks. Some parts of the interface feel dated and unintuitive, especially for first-time users. The mobile app is convenient, but it can occasionally be slow or glitchy particularly when uploading receipts or syncing data. Customization options often require admin involvement, which makes simple changes feel more complex than they should be. And if your organization has many expense rules, the system can feel overly strict, which can lead to delays in submissions. Review collected by and hosted on G2.com.