What i like is that we can go ahead and have everything very specific regarding any issue the consumer may have, and it does specify exactly the step we can take and follow regarding the consumer's issue Review collected by and hosted on G2.com.

Sometimes it is a little slow. It gets laggy. Sometimes the process that has to be taken by another flow because it is not working properly and that we do not have the consumers on the line for a long time. Review collected by and hosted on G2.com.

Build beautiful, interactive decisions you can put them wherever you need them! The most effective way to guide the agents and very easy to use. Review collected by and hosted on G2.com.

Sometimes have glitches making it hard to make calls or read what is needed. Review collected by and hosted on G2.com.

What I find most helpful is the ability to have content presented stepwise. Following from one instruction to the next as the call flows. Review collected by and hosted on G2.com.

I dislike not being able to search Zingtree by customer scenarios. For example search for a call flow based on the request of the customer. Review collected by and hosted on G2.com.

What I like the most about zingtree is how useful it turns when providing service to my consumers as we follow a flow that cannot fail because according to what the consumer answers, it has the next step to follow, for example if the consumers says that their product no longer lights up not eveen when switching sections then you know that warranty exchange woud be required and that is lovely. Review collected by and hosted on G2.com.

I dislike that everynow and then it has bugs and does not copy the information properly as it is link to Gladly therefore I think that you folks should look into getting the proper adjustments for those bugs to be minimum and that would gratly improve the experience using zingtree as well as Gladly Review collected by and hosted on G2.com.

Zingtree is easy to use, accurate step by-step, and easy to customize to your needs with the best result for your consumers and easy guidance for your employees. Review collected by and hosted on G2.com.

The downsize to Zingtree is very simple there is no dislike on my part or the business aspect of the outcome it gives you so there is nothing negative on my part. Review collected by and hosted on G2.com.

All of our employees are able to have the same information, up to date, in one central location. Review collected by and hosted on G2.com.

Takes some getting used to when editing, if this is not your background. The online tutorials and the customer service helps you navigate any issues. Review collected by and hosted on G2.com.

It's easy and very efficient, all you have to do is follow the flow that best suits the problem or issue that you are working on. Also love the fact that it integrates with gladly. Review collected by and hosted on G2.com.

I believe it is not so much of zingtree itself having problems, rather the flows that are input. Sometimes it acts somewhat slow but that case is not on a regular basis. Review collected by and hosted on G2.com.

super easy to use and get started with. Love that there is no implemnetion needed, its all easy to do and they have a great knowledge base for support. excellent support from the team also Review collected by and hosted on G2.com.

some of the advanced features require some practice and guidance if you are not a coder Review collected by and hosted on G2.com.

I'm able to use an iFrame to embed zingtree in another tool, and pipe in all the variables I need. I love that I can create flexible, internal logic in Zingtree to make some really nuanced decisions without writing any code. Review collected by and hosted on G2.com.

The loading time in the editor can take a while if you've gotten to a "larger" size tree. The end user experience is still quick, so no issues there. Review collected by and hosted on G2.com.

Zingtree is very easy to use and implement, and the updates to the user interface in mid-2022 made scriptwriting much easier. Their support team is excellent and quick to respond. The variety of use of the tool - both internally (agent-facing) or externally (customer-guided) - really aids in a lot of use cases. Review collected by and hosted on G2.com.

Some of the features that were part of their classic version were not brought over into the new UI. I understand that many of them are currently on the roadmap. Review collected by and hosted on G2.com.