I really like how easy it is to build the trees internally with Zingtree. It cuts down the need for dev time, meaning we can solve problems in minutes instead of days, weeks, or even months. This simplification really helps in reviewing complex processes without needing assistance. Additionally, for customers, it boosts the self-service journey, enhancing their capability to handle inquiries. Review collected by and hosted on G2.com.

I think the creation of the European data center is a big kind of challenge for us, making sure that data stays within the EU. Review collected by and hosted on G2.com.

Zingtree is helpful for making sure our frontline staff have consistent information whenever they use it. Review collected by and hosted on G2.com.

There’s a lack of customization in the formatting features. We’d like the ability to create presets or templates for our content—for example, color palettes that match our company branding. Review collected by and hosted on G2.com.

Zingtree has proven to be a valuable asset, primarily due to its integration with Zendesk, our ticketing system. The global team that guided us through both the sales and implementation phases was knowledgeable and approachable, demonstrating a sound ability to tailor their approach to our specific context and technical proficiency. We consistently received prompt and expert support for all our inquiries. After a relatively short learning curve, we found the tool straightforward to use and suited to handle our complex needs. We are eager for the upcoming automation and AI features in our roadmap, which we anticipate will further enhance our operational efficiency. Review collected by and hosted on G2.com.

To fully leverage the tool's numerous features and options, and to avoid complexity, it's crucial to establish a well-defined knowledge strategy and meticulous process mappings from the outset, as not all team members found it immediately intuitive. Review collected by and hosted on G2.com.

I find Zingtree to be a great tool for our website, helping walk our users through complex business processes. It's very easy to use, and the user interface is intuitive, making it simple to adjust existing trees. I really appreciate how easy it is to embed Zingtree or send links to the trees, which really suits our process. Managing and updating decision trees became super straightforward with Zingtree, and onboarding was incredibly easy. I think it's an amazing tool, and I give it a 10 out of 10 in terms of recommending it. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

Code free based tool is great for workflow authors like me who are not familiar with coding Review collected by and hosted on G2.com.

It would be great to have a better reporting section and easier way to find a session Review collected by and hosted on G2.com.

I like how Zingtree stays focused on what matters, like where the cancer's located and if it's spread. It focuses on the important questions, such as whether treatment has started, helping us get to the appropriate solution. Review collected by and hosted on G2.com.

I don't like how it asks me to ask the Pt if they live more than 2 hours away Review collected by and hosted on G2.com.

I like that Zingtree is easy to use and delegate to team members to collaborate on for improvements and implementation. The initial setup was very easy and required very little developer involvement. We switched from our 'build your own' solution to this, which has been beneficial. Review collected by and hosted on G2.com.

It's getting difficult to find where we implemented Zingtree's — the UI could be improved to help us locate where they are. Review collected by and hosted on G2.com.

Still nice people and great service. Can be great depending on what you are trying to do with it. Review collected by and hosted on G2.com.

Logic capabilities need mass improvement. If you are doing basic walk through that do not require a lot of logic. It is a great application. If you need to start adding decisions based on math or other logic, it cannot handle it was well as one may need. It is a great application for what it does. Just not one that will work for everyone. Review collected by and hosted on G2.com.

I use Zingtree for work, and it is beneficial for providing a script to speak to customers. I like that it's easy to use and adaptable. It's also interfaced with Encompass. Review collected by and hosted on G2.com.

Cost is really the only factor. Review collected by and hosted on G2.com.

Its easy to set up and easy to apply to users Review collected by and hosted on G2.com.

There is some downside as it relates to reporting that we needed. Building out forms for intake Review collected by and hosted on G2.com.