Zingtree Reviews & Product Details

Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs

Product Website

Seller

Zingtree

Discussions

Zingtree Community

Languages Supported

English

Overview by

Marc Chabot

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Zingtree Integrations

(6)

Verified by Zingtree

Zingtree Media

Zingtree Demo - Zingtree embedded in a CRM

Integrate Zingtree with your existing software suite to make everything more powerful

Zingtree Demo - Embed Zingtree on a website for customer self help

Empower customers to answer their own questions, choose between products, or generate price quotes

Empower customers to answer their own questions, choose between products, or generate price quotes

Zingtree Demo - View your team and users

View agents and analytics about their usage of the product

Zingtree Demo - Create & link workflows together

Turn complex processes into clear actions so people know the next best action to take

Zingtree Demo - View workflows with roles-based access controls

Enterprise-level permissioning & security is part of all workflows

Discover how Zingtree’s AI-powered decision tree platform can help you to bring your systems and data together, empowering your agents and customers with quick query resolutions. Transform self-service, uncover and implement automation oppo

Official Downloads

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Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/12/2023

"A cheaper alternative to options from Salesforce"

4/5

What do you like best about Zingtree?

Zingtree is a great company to partner with as they are very responsive and have a genuine desire to help you grow your business Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

For how we use Zingtree there is nothing that I can point to as an improvement Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Appreciate the kind words about our responsiveness and partnership. Glad Zingtree is helping your contact center deliver clear next best actions and consistent customer conversations. If you ever want to expand workflows or adjust your guidance, we’re here to help.

Konstantin T.

CTO, CEO

Mid-Market (51-1000 emp.)

3/21/2025

"Reliable service and excellent support"

4.5/5

What do you like best about Zingtree?

Zingtree is a great everyday tool for our medical call center staff. Our administrative processes - booking an exam, follow up, payments and documentation are quite complex and without the clear and easy to follow descriptions in Zingtree our agents would feel lost and overwhelmed.

The advanced decision trees, supported by Zingtree enable them to navigate stress free through different cases and combinations of factors.

The platform is great for onboarding new employees and for keeping all of our procedures in one place - easy to maintain, manage and update. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Nothing worth mentioning here. I like everything so far and we are using the product for more than 5 years now Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hey Konstantin, thanks a ton for the awesome review! We love hearing that Zingtree is helping your team stay on top of complex workflows and making onboarding easier. 5+ years together is huge — we really appreciate the trust!

Samuel B.

Customer Engagement Specialist

Small-Business (50 or fewer emp.)

2/17/2025

"A simple and easy-to-use flow tool"

4.5/5

What do you like best about Zingtree?

The flows are easy to prepare and follow, very intuitive. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

It frequently presents bugs that are difficult to fix at the moment, causing unexpected shutdowns that require a workflow restart. However, the team constantly makes updates taking our feedback into account. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for the update, Samuel! Great to hear the flows are working well for you.

Sorry to hear about the bugs - that’s not the experience we want anyone to have. If you haven’t already, please reach out at zingtree.com/en/contact-us and we’ll help sort it out.

Liza S.

Assistant Operations Manager

Small-Business (50 or fewer emp.)

8/16/2023

"Zingtree review"

5/5

What do you like best about Zingtree?

The ability to add hooks in between pages in order to dynamically move to pages based on answers. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

The speed when webhooks are applied in the backend. Faster speed would be amazing. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Dear Liza, thank you for your detailed feedback on Zingtree. We're pleased to learn that our interactive scripting significantly aids in ensuring consistency, facilitating onboarding, and elevating customer service in your call center environment.

We deeply regret the inconvenience caused by the occasional crashes. Ensuring a seamless experience for our users is of utmost importance to us, and we are already in the process of addressing this concern to ensure uninterrupted service, especially during crucial calls.

Verified User in Legal Services

Enterprise (> 1000 emp.)

1/22/2025

"Great product for simple logic tree-based assessment tools"

4.5/5

What do you like best about Zingtree?

Its simplicity. A lot of other toosl in the same place I are overly complicated to use - including other no-code solutions. I was up and running and finalizing long-standing projects within an hour or two of implementing Zingtree. At the same time, when I needed to get into more complicated areas, the Knoweldge Base communicty and customer support contacts were very helpful. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I had a number of challenges with 3rd part integrations and with leveraging external data connections. While I do use the reporting features monthly, they could be easier to manage and schedule. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thank you for your review! We’re glad Zingtree’s simplicity helped you hit the ground running.

We appreciate your feedback on 3rd-party integrations and would love to connect to discuss how we can improve this for you. Feel free to contact us here: https://zingtree.com/en/contact-us

Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

4/27/2025

"review"

5/5

What do you like best about Zingtree?

Super user-friendly and makes creating interactive decision trees without coding a breeze. Love how quickly you can visualize complex workflows for agents or self-service. Integration with other systems is a huge plus! Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

While Zingtree is great, the customization options for the visual design of the trees can feel a bit limited at times. Also, for very complex trees with a large number of nodes and branches, navigating and managing them within the editor can become a little cumbersome. It would be nice to have more advanced organizational tools for these larger projects. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thank you for the thoughtful review! We're so glad Zingtree is helping you quickly build interactive, no-code workflows and integrate seamlessly with your systems.

Great callout on visual customization and managing large trees—we hear you. If you're open to it, we'd love to go deeper on your experience and better understand where we can improve. Feel free to reach out to your account manager or submit a quick request here: https://zingtree.com/en/demo-request

Dino P.

COO and Cofounder

Small-Business (50 or fewer emp.)

9/19/2024

"Don't know how we'd survive without Zingtree"

5/5

What do you like best about Zingtree?

The interface to build out Trees is incredibly intuitive and it has every other feature I could need (linking to other trees, webhooks, etc) Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

As of right now, I'm not really happy with the level of support. Our entire business depends on this operating normally, and the fact that we can only open a ticket or send an email for an urgent issue is tough. For example, all day yesterday we had to pay our entire staff to sit there doing nothing all day because Zingtree has a bug. We've emailed the support team constantly and are hearing back hours and hours later if at all. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Dino, thank you for your feedback and for being such a dedicated user of Zingtree. We’re truly sorry for the delay in our response—that’s not typical of our support team, and we understand how frustrating that must have been. We have double-checked that your issue has been fully resolved, and please rest assured that we’re taking extra steps to ensure this doesn’t happen again in the future.

Derrel R.

Manager

Small-Business (50 or fewer emp.)

8/17/2023

"Operations Manager"

4/5

What do you like best about Zingtree?

I like that it allows for the scripting to do the thinking for the agent who is taking calls. The agent doe snot has to figure out whether or not someone meets a specific criteria or qualifies for something, they just ask the scripted questions, enter the answer, and the script will proceed according to the information that is built into it Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I dislike the back end/admin side of Zingtree. It can be very complicated and requires a substantial amount of bandwidth, whenever I want to review form data reports my computer starts to lag and sometimes makes chrome completely crash on my computer. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hey Derrel, thanks for dropping insights on Zingtree. It's great to see that our platform is making things easier for your agents. That said, we're on the case with the back-end issues you mentioned. Your feedback is steering us right, and trust us, we're just as irked by a slow computer. We're on it.

juan m.

Customer Service product expert

Mid-Market (51-1000 emp.)

3/11/2025

"Good guidance system"

4/5

What do you like best about Zingtree?

steps on the system helps with a good flow Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

it erases information from other systems Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for your feedback, Juan! Glad to hear Zingtree’s flow works well for you. The system shouldn’t erase information from other platforms—our team would love to understand more. Please reach out to our support team, we’ll be happy to assist! https://zingtree.com/en/contact-us

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/9/2024

"Intuitive and User-Friendly Process Management Tool"

4/5

What do you like best about Zingtree?

I've been using Zingtree for managing various processes, and I must say, it has been a game-changer. The tool's ease of use is one of its standout features. It's incredibly intuitive, making it easy to navigate and create decision trees and workflows without any steep learning curve. Additionally, the ability to make real-time updates ensures that our processes stay current and relevant, which has greatly improved our efficiency. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

One area where Zingtree falls short for me is in its integrations. Specifically, the lack of integration with Intercom is a significant downside. If Zingtree offered this, it would make the tool even more powerful and push my rating to a perfect 10. Despite this, it's still a fantastic tool that has added a lot of value to our operations. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for the great feedback! We’re so glad to hear that Zingtree has been a game-changer for your process management. We completely understand your point about the Intercom integration, and we’re actually working on a new integrations solution that will streamline the process and hopefully bring in exactly what you’re looking for. Stay tuned—exciting things are coming!