Zingtree Reviews & Product Details

Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs

Product Website

Seller

Zingtree

Discussions

Zingtree Community

Languages Supported

English

Overview by

Marc Chabot

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Zingtree Integrations

(6)

Verified by Zingtree

Zingtree Media

Zingtree Demo - Zingtree embedded in a CRM

Integrate Zingtree with your existing software suite to make everything more powerful

Zingtree Demo - Embed Zingtree on a website for customer self help

Empower customers to answer their own questions, choose between products, or generate price quotes

Empower customers to answer their own questions, choose between products, or generate price quotes

Zingtree Demo - View your team and users

View agents and analytics about their usage of the product

Zingtree Demo - Create & link workflows together

Turn complex processes into clear actions so people know the next best action to take

Zingtree Demo - View workflows with roles-based access controls

Enterprise-level permissioning & security is part of all workflows

Discover how Zingtree’s AI-powered decision tree platform can help you to bring your systems and data together, empowering your agents and customers with quick query resolutions. Transform self-service, uncover and implement automation oppo

Official Downloads

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Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

4/27/2025

"review"

5/5

What do you like best about Zingtree?

Super user-friendly and makes creating interactive decision trees without coding a breeze. Love how quickly you can visualize complex workflows for agents or self-service. Integration with other systems is a huge plus! Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

While Zingtree is great, the customization options for the visual design of the trees can feel a bit limited at times. Also, for very complex trees with a large number of nodes and branches, navigating and managing them within the editor can become a little cumbersome. It would be nice to have more advanced organizational tools for these larger projects. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thank you for the thoughtful review! We're so glad Zingtree is helping you quickly build interactive, no-code workflows and integrate seamlessly with your systems.

Great callout on visual customization and managing large trees—we hear you. If you're open to it, we'd love to go deeper on your experience and better understand where we can improve. Feel free to reach out to your account manager or submit a quick request here: https://zingtree.com/en/demo-request

Dino P.

COO and Cofounder

Small-Business (50 or fewer emp.)

9/19/2024

"Don't know how we'd survive without Zingtree"

5/5

What do you like best about Zingtree?

The interface to build out Trees is incredibly intuitive and it has every other feature I could need (linking to other trees, webhooks, etc) Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

As of right now, I'm not really happy with the level of support. Our entire business depends on this operating normally, and the fact that we can only open a ticket or send an email for an urgent issue is tough. For example, all day yesterday we had to pay our entire staff to sit there doing nothing all day because Zingtree has a bug. We've emailed the support team constantly and are hearing back hours and hours later if at all. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Dino, thank you for your feedback and for being such a dedicated user of Zingtree. We’re truly sorry for the delay in our response—that’s not typical of our support team, and we understand how frustrating that must have been. We have double-checked that your issue has been fully resolved, and please rest assured that we’re taking extra steps to ensure this doesn’t happen again in the future.

Derrel R.

Manager

Small-Business (50 or fewer emp.)

8/17/2023

"Operations Manager"

4/5

What do you like best about Zingtree?

I like that it allows for the scripting to do the thinking for the agent who is taking calls. The agent doe snot has to figure out whether or not someone meets a specific criteria or qualifies for something, they just ask the scripted questions, enter the answer, and the script will proceed according to the information that is built into it Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I dislike the back end/admin side of Zingtree. It can be very complicated and requires a substantial amount of bandwidth, whenever I want to review form data reports my computer starts to lag and sometimes makes chrome completely crash on my computer. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hey Derrel, thanks for dropping insights on Zingtree. It's great to see that our platform is making things easier for your agents. That said, we're on the case with the back-end issues you mentioned. Your feedback is steering us right, and trust us, we're just as irked by a slow computer. We're on it.

juan m.

Customer Service product expert

Mid-Market (51-1000 emp.)

3/11/2025

"Good guidance system"

4/5

What do you like best about Zingtree?

steps on the system helps with a good flow Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

it erases information from other systems Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for your feedback, Juan! Glad to hear Zingtree’s flow works well for you. The system shouldn’t erase information from other platforms—our team would love to understand more. Please reach out to our support team, we’ll be happy to assist! https://zingtree.com/en/contact-us

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/9/2024

"Intuitive and User-Friendly Process Management Tool"

4/5

What do you like best about Zingtree?

I've been using Zingtree for managing various processes, and I must say, it has been a game-changer. The tool's ease of use is one of its standout features. It's incredibly intuitive, making it easy to navigate and create decision trees and workflows without any steep learning curve. Additionally, the ability to make real-time updates ensures that our processes stay current and relevant, which has greatly improved our efficiency. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

One area where Zingtree falls short for me is in its integrations. Specifically, the lack of integration with Intercom is a significant downside. If Zingtree offered this, it would make the tool even more powerful and push my rating to a perfect 10. Despite this, it's still a fantastic tool that has added a lot of value to our operations. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for the great feedback! We’re so glad to hear that Zingtree has been a game-changer for your process management. We completely understand your point about the Intercom integration, and we’re actually working on a new integrations solution that will streamline the process and hopefully bring in exactly what you’re looking for. Stay tuned—exciting things are coming!

David M.

Owner & Consultant

Small-Business (50 or fewer emp.)

12/2/2024

"I love the interactive features and the possibilities"

4/5

What do you like best about Zingtree?

I like best the technology and context for creating innovative marketing applications. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

It's a little too oriented toward sales scripting and support. I'd like to see it more oriented toward marketing applications. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hi David, thanks for your review! We’re glad you love our interactive features and see potential for marketing applications.

Our primary focus is indeed Customer Support, but we appreciate your feedback and will consider it as we grow.

Laura B.

Senior Process Analyst

Enterprise (> 1000 emp.)

9/25/2024

"New to updated platform"

3.5/5

What do you like best about Zingtree?

zingtree makes it easy to build user guides and share them with staff. With the options to use fun icons and break things down it is a great training guide Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

We recently upgraded and had to spend a lot of money on the new platform Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hi Laura, thank you for your feedback! We’re glad Zingtree is helping your team with user guides, and we appreciate your continued partnership despite the cost increase. If you need any help optimizing the platform, we’re here to assist!

Zavier H.

Director of Customer Operations

Mid-Market (51-1000 emp.)

12/4/2024

"Diverse Tools w/ Zingtree"

4.5/5

What do you like best about Zingtree?

The ability to create multiple direct site and individual nodes. Helpful that it links to Zapier, and all the exisiting tools out there. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Customer support is lacking at times, slow response times. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hi Zavier, thanks for your review! We’re glad you find our tools and integrations helpful.

We apologize for the slow response times and are working to improve our customer support.

Mylene C.

Service Centre Manager

Enterprise (> 1000 emp.)

10/9/2024

"Great tool for any Service Deak"

5/5

What do you like best about Zingtree?

Zingtree helped my team provide consistent responses to our customers and perform standard troubleshooting steps when resolving issues. It has hlped us in reducing our reopen rates as well. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

There is really nothing to dislike about Zingtree. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hey Mylene, thank you for sharing your wonderful feedback! We’re glad Zingtree is helping your team provide consistent service and reduce reopen rates.

Sabrina M.

Information Specialist

Mid-Market (51-1000 emp.)

8/12/2024

"Zingtree is super easy to use"

5/5

What do you like best about Zingtree?

Zingtree is super easy to use and helps the agents we work with to find the answers of what they need more easily. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Creating a tree can be a little confusing. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hey Sabrina, thanks for your feedback! We’re glad to hear that Zingtree is making it easier for your agents to find the answers they need. If creating a tree feels a bit confusing, we have some helpful YouTube videos that walk through the process step-by-step. Hopefully, those will make things smoother for you!

See how Zingtree improved