Zenzap Features
What are the features of Zenzap?
Automation
- Workflows
- Customization
Administration
- Permissions
- Remote Work
Project management
- Task Prioritization
- Dependecies
Workload
- Configuration
- Insights
Communication & Collaboration
- Document Management
- Collaboration
Cost Management
- Project Budgeting
- Time & Expense
- Profitability
Integration
- Front Office
- Back Office
Zenzap Categories on G2
Filter for Features
Communication
Pop-up Chat | Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | Not enough data | |
Notifications | Delivers notifications to both sides of the conversation. | Not enough data | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. | Not enough data | |
In-App Messaging | Allows for live chat to be enabled within the app for customer help. | Not enough data | |
Co-Browsing | Allows agents to join a customer's browser session and navigate through the website with them. | Not enough data |
Internal Use
Customization | Allows users to customize chat colors, text, logos, and branding. | Not enough data | |
Conversation Archiving | Archives conversations in a separate location for later reference. | Not enough data | |
Lead Development | Enables employees to denote potential customers. | Not enough data | |
Knowledge Base | Establishes a knowledge base for employee reference during conversations. | Not enough data | |
Team Inbox | Provides a central location for help requests, helping employees respond sooner. | Not enough data | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. | Not enough data |
Automation
Workflows | Provide standard workflows that can be used accross the company. This feature was mentioned in 12 Zenzap reviews. | 92% (Based on 12 reviews) | |
Customization | Based on 12 Zenzap reviews. Allow administrators to configure workflows and processes. | 82% (Based on 12 reviews) | |
Data repository | Deliver a single data repository for all project information. 12 reviewers of Zenzap have provided feedback on this feature. | 90% (Based on 12 reviews) |
Administration
Permissions | Define and manage roles and access rights for the entire system. This feature was mentioned in 13 Zenzap reviews. | 79% (Based on 13 reviews) | |
Procedures | Based on 12 Zenzap reviews. Maintain procedures for data access and governance. | 86% (Based on 12 reviews) | |
Remote Work | As reported in 13 Zenzap reviews. Allow users to use the system online and on mobile devices. | 96% (Based on 13 reviews) |
Project management
Task Prioritization | Based on 13 Zenzap reviews. Set priority levels on tasks so individuals can organize their work. | 95% (Based on 13 reviews) | |
Dependecies | As reported in 12 Zenzap reviews. Define dependencies between tasks and the rules to manage them. | 85% (Based on 12 reviews) | |
Planning | Plan and create work breakdown structure (WBS) based on the scope of the project. This feature was mentioned in 12 Zenzap reviews. | 83% (Based on 12 reviews) | |
Views | Create customized project views for internal and external purposes (eg: for customers). 12 reviewers of Zenzap have provided feedback on this feature. | 68% (Based on 12 reviews) | |
Scheduling | As reported in 12 Zenzap reviews. Allocate resources by matching capacity and demand, by project, team, or department. | 79% (Based on 12 reviews) | |
Critical Path | As reported in 12 Zenzap reviews. Automatically calculate the critical path for projects and update it when projects change. | 68% (Based on 12 reviews) | |
Dashboards | Deliver dashboards that display project data and KPIs in real time. 12 reviewers of Zenzap have provided feedback on this feature. | 61% (Based on 12 reviews) |
Workload
Resource Allocation | Based on 12 Zenzap reviews. Monitor resource allocation to identify shortages and adjust accordingly. | 63% (Based on 12 reviews) | |
Workspace | Define customizable workspace for teams, departments, and external users. This feature was mentioned in 12 Zenzap reviews. | 96% (Based on 12 reviews) | |
Configuration | As reported in 12 Zenzap reviews. Provide drag and drop options to configure workspaces. | 85% (Based on 12 reviews) | |
Insights | Monitor work accross the company and analyze performance. This feature was mentioned in 12 Zenzap reviews. | 75% (Based on 12 reviews) |
Communication & Collaboration
Communication Channels | Support multiple channels for internal and external communications. This feature was mentioned in 11 Zenzap reviews. | 85% (Based on 11 reviews) | |
Document Management | See feature definition | As reported in 12 Zenzap reviews. Allow users to share and collaborate on documents and files. | 89% (Based on 12 reviews) |
Collaboration | Help users meet, share workspaces, and collaborate on tasks. 12 reviewers of Zenzap have provided feedback on this feature. | 86% (Based on 12 reviews) |
Cost Management
Project Budgeting | As reported in 12 Zenzap reviews. Associate a budget with a project and allocate it accordingly by task or resource. | 58% (Based on 12 reviews) | |
Time & Expense | Track time and expenses associated with projects or tasks. 12 reviewers of Zenzap have provided feedback on this feature. | 65% (Based on 12 reviews) | |
Profitability | As reported in 12 Zenzap reviews. Monitor project proftability by team or department. | 57% (Based on 12 reviews) |
Integration
Front Office | Integrate with CRM, marketing, or customer service software. 12 reviewers of Zenzap have provided feedback on this feature. | 61% (Based on 12 reviews) | |
Back Office | Based on 12 Zenzap reviews. Provide integration with accounting software and ERP systems. | 63% (Based on 12 reviews) | |
External data | Connect to external data sources such as databases or BI software. This feature was mentioned in 11 Zenzap reviews. | 83% (Based on 11 reviews) |
