Smartsheet Reviews & Product Details

The endless automation possibilities and the ability to have our entire team working together in one place. We can build custom workflows to suit how our business operates, automate repetitive tasks, send notifications and keep everyone up to date without constantly chasing information. It's incredibly flexible, and we're always finding new ways to use it to make our processes more efficient. Having everything centralised has made a big difference to how our team works together. Review collected by and hosted on G2.com.

We'd love to see an easier way to migrate our existing data from the US servers to the Australian servers without having to rebuild everything. Also, loading times when opening sheets can sometimes be a little slow, particularly with larger sheets. Improving these two areas would make an already great platform even better. Review collected by and hosted on G2.com.

There is no a use case that you can't do within Smartsheet. The tool is super versatile allowing for lots of flexibility. it is also very easy to learn and get around. Review collected by and hosted on G2.com.

The tool keeps evolving some specific enhancements would be great but it's getting there. Review collected by and hosted on G2.com.

What I like best about Smartsheet is that it’s as easy as a spreadsheet but works as a real project planning tool. I use it as the main plan for our product releases. The Gantt view, dependencies and automatic date changes save a lot of manual work: when one task moves, the tasks after it move with it, so the timeline stays accurate. Parent and child rows make it easy to break a large release into phases and tasks while still seeing overall % complete at the top. I also like that I can add a Jira ID column to link plan items to our Jira tickets, so the team can move between the plan and the detailed work. RYG status symbols and formulas make it quick to spot risks and share a clear status with stakeholders. Stakeholders find it easy to read, even if they don’t use project tools every day. Review collected by and hosted on G2.com.

The main thing I dislike is that some features take time to learn and don’t always work the way you expect. When dependencies are turned on, start and end dates become calculated, so you can’t edit dates on later tasks directly. You have to change the first task and let the dates update down the chain, and that confuses new users. Small handoff tasks set to “1d” can also stretch the schedule more than expected, so I have to use hours instead. Some actions are only possible in the screen, not through the API or automation. Examples are deleting a column that already has data and setting conditional colour formatting. For a team that wants to automate plan updates, these limits mean extra manual work. Larger sheets with many rows and formulas can also feel slow at times. Review collected by and hosted on G2.com.

The platform's interactive and intuitive design makes it a pleasure to use. It enables you to build sophisticated spreadsheets with impressive performance, providing genuine value across a wide range of tasks, from statistical analysis and financial modelling to much more. The support from Smartsheet is brilliant, and they run free online training to help you get the most out of the software. Review collected by and hosted on G2.com.

Sometimes I struggle to use certain features because they’re quite advanced. However, there’s enough support and training available to help me learn what I need in order to achieve my goal. Review collected by and hosted on G2.com.

Smartsheet's biggest benefit for me is its flexibility and ability to streamline processes that would otherwise require a lot of manual work. I regularly use sheets, reports, formulas and automated workflows to manage approvals, track outstanding items, monitor deadlines and improve visibility across different processes.

I particularly value being able to customise sheets to suit our business needs, link information across sheets, and create reports that bring relevant information together in one place. Automated reminders and approval workflows help reduce follow-ups and ensure that tasks are completed by the right people. I have also found Smartsheet useful for creating standardised processes, improving accountability and maintaining a clear audit trail.

Overall, Smartsheet helps me organise information more efficiently, reduce repetitive administration and make our processes more consistent. The ability to adapt and improve workflows as our requirements change is one of its strongest advantages. Review collected by and hosted on G2.com.

One of my main frustrations with Smartsheet is that some automations and workflows have limitations, particularly when dealing with more complex requirements. Certain tasks that seem straightforward, such as capturing previous cell values, tracking exactly who made a specific change, or transferring selected information between sheets, can require complicated workarounds or external integrations.

I would also like to see more flexibility in reporting and automation, particularly when managing multiple sheets and trying to consolidate information into a central report. Some advanced functionality requires additional setup or technical knowledge, which can make it time-consuming to achieve the desired result.

Overall, Smartsheet is a valuable tool, but improved automation capabilities, easier cross-sheet data management and more intuitive reporting would make it even more effective. Review collected by and hosted on G2.com.

I like how fast it is to see an entire project without getting in the way of everyone asking for an update. I can put tasks in and assign ownership, and due dates, and I can quickly see who is doing what. If you have ever used excel, the grid view is familiar enough and it's better for managing a continuous list of work. Review collected by and hosted on G2.com.

Managing sheets can also get complicated when you have too many tasks, columns and dependencies. Creating reports and automation rules also requires a bit of trial and error at first. I wish there was a less complicated way to build personalized views of your project without having to adjust the configuration. Review collected by and hosted on G2.com.

Smartsheet is a useful tool that lets us work on a common platform at the same time. It has drastically reduced our physical paperwork and helped solve many issues around maintaining good documentation practices. Review collected by and hosted on G2.com.

The only issue I’ve noticed is that after signing a document, there was an instance where my digital signature was automatically removed. Other than that, everything has been good. Review collected by and hosted on G2.com.

We use Smartsheet to solve a lot of problems. We use it to manage and report on our project portfolio, and we use forms and automations to provide the organisation with a simple way of submitting new project requests, and ensuring we have a workflow for assessing and authorising requests. We also use Smartsheet to schedule and manage individual projects, and we have a customised dashboard for project managers to report on their projects. We also us a table with forms to allow vendors to submit information for software security evaluations. In short, Smartsheet is a flexible toolbox that enables us to quickly solve a variety of problems. Review collected by and hosted on G2.com.

We haven't run into a lot of problems. I have found that new users really do need training in order to populate a project schedule. If they aren't prepared to undertake the training they often populate schedules incorrectly, ie by ignoring dependencies and instead just entering start and finish dates directly against tasks. So, you might say that without training the project schedule is a little counterintuitive, but then with the proper training it's fine. Review collected by and hosted on G2.com.

Smartsheet is a useful platform for team collaboration. It is easy and straightforward to use. It enables live collaboration, and multiple team members can edit the live document at once. It is great for project management and comes with a host of templates that can be used and pre-saved. I have only used the Microsoft Teams integration to which I can receive updates to my team spreadsheets through Teams notifications. This works fairly well. I have never had issues with accessing Smartsheet, and it is accessible from my phone and laptop. I am not involved with the pricing of this product and have never needed to escalate an issue for the supplier to fix. I have not used any AI integrations with Smartsheet and use it for manual data input only. Review collected by and hosted on G2.com.

Within my organization, we have admins that 'own' certain templates or spreadsheets, which makes it really difficult to change or add new users/remove users from the collaborators. I would not say it is easy or straightforward to set up or create new workflows within Smartsheet. Review collected by and hosted on G2.com.

Smartsheet is easy to configure and excels at creating repeatable, scalable processes. The platform is backed by excellent learning resources through Smartsheet University and an outstanding Community where users can ask questions, share solutions, and learn from one another. The combination of flexibility, ease of adoption, and a strong user community makes Smartsheet a valuable tool for both individuals and large organizations. Review collected by and hosted on G2.com.

Smartsheet offers strong process management capabilities, but it lacks some features that users of Excel and Microsoft Project may consider standard. Common requirements often require workarounds, add-ons, or third-party solutions. Reporting can be more complex than expected, and product enhancements do not always keep pace with customer requests. Some highly requested features have remained outstanding for years. Review collected by and hosted on G2.com.