Smartsheet Reviews & Product Details

Nothing anymore. They used to appreciate small businesses and curtail their services to companies of any size, but that is no longer the case. They do not care about a company that pays for fewer than 15 paid members. Review collected by and hosted on G2.com.

Their SEVERE lack of customer service, and blatantly ignoring support that a customer needs because the problem has become too difficult or because it's no longer worth their time. Review collected by and hosted on G2.com.

Smartsheet is genuinely strong for timeline and Gantt-style project tracking. For campaigns with linear dependencies and defined milestones, the grid view is intuitive for users who think in spreadsheet terms, and the timeline visualization gives stakeholders a clear view of where projects stand. For straightforward project tracking with a team that already works in Excel-like environments, it gets the job done without much configuration overhead. Review collected by and hosted on G2.com.

Outside of timeline management, Smartsheet struggles to flex to the varied ways marketing operations teams actually work. Rollout across teams with different working styles and technical comfort levels is genuinely difficult — the interface doesn't adapt well, and adoption tends to be inconsistent as a result. Workflow automation is limited compared to dedicated work management platforms, and building more complex operational systems in Smartsheet requires significant workarounds that create technical debt over time. It works well as a single-purpose tool but doesn't scale effectively as a marketing operations backbone. Review collected by and hosted on G2.com.

I work as a Dietician & Nutritionist, manage a homeopathy clinic, and also create health education content, so I have many small tasks to track every day. I use Smartsheet to manage patient follow ups, printing diet charts, appointment confirmations, and content planning. I don’t come from a technical background, but I could start using it without any help. The layout feels familiar, like a simple table, so adding tasks and dates is easy for me.

It was easy to set up my sheet for weekly clinic work and content planning. I just created columns for task, status, priority, and due date and started adding my daily work. I didn’t need any special setup or training to begin.

I open Smartsheet almost every day to check what is pending and what is already done. It helps me plan my clinic day and also manage content work for the week, so I don’t forget follow ups and small tasks.

The features I use most are status, priority, due dates, comments, and attachments. Attaching files like diet charts and notes to tasks is helpful because everything stays with the task and I don’t have to search for files later.

I also find it easy to connect this with how I already work. I track expenses in another app and then note related review tasks in Smartsheet. It fits well into my routine and doesn’t feel complicated to use. Review collected by and hosted on G2.com.

One thing I notice is that Smartsheet works best on a bigger screen. On smaller screens, I prefer to note things down and update later from my laptop. Also, when I add many tasks in a day, I sometimes forget to set the right status and have to correct it later. Review collected by and hosted on G2.com.

What I like best about Smartsheet is how it combines power with simplicity: its spreadsheet-style layout makes it very easy to use, even for non-technical users, and implementation is quick since existing Excel or Google Sheets files can be imported right away. The platform is used frequently because it supports everyday task tracking as well as full project management, which keeps teams working in one place. It offers a strong number of features like automation, dashboards, reporting, and Gantt charts without feeling overwhelming. Integration with tools such as Microsoft 365, Google Workspace, Slack, and Jira is smooth, helping teams avoid data silos. On top of that, customer support, documentation, and community resources make it easier to solve issues and learn the system efficiently. Review collected by and hosted on G2.com.

What I dislike about Smartsheet is that while it’s powerful, it can start to feel complex as projects grow, especially with advanced features like formulas, automations, and cross-sheet references, which may require extra learning. The interface, though familiar, can become cluttered with large datasets, making navigation slower. Some reporting and dashboard customizations feel less flexible compared to dedicated BI tools. Review collected by and hosted on G2.com.

What I love most is how it handles Sheet Summaries and hierarchy. Unlike a standard spreadsheet, where formulas get buried in the grid, Smartsheet lets me pull high-level metrics like my weekly completion rates into a separate sidebar. This 'hidden brain' approach keeps my task list clean while still feeding live data to an executive dashboard.

The Column Formula feature is also a massive time-saver. Once I set up the logic for parent-child row assignments, I didn't have to worry about broken links or manual entry every time I added a new task. It feels like a robust database that happens to look like a familiar grid. Review collected by and hosted on G2.com.

The formula syntax can be a bit of a headache at first. It’s not quite the same as Excel or Google Sheets, so I ran into some #UNPARSEABLE errors while trying to set up my hierarchy and week assignments. There's definitely a learning curve to figuring out how the sheet interacts with the summary sidebar.

Also, it’s not always intuitive that you can’t just copy-paste text between cells using automation. I had to change my workflow to a manual copy-paste for rolling over tasks because the platform is more rigid than a simple spreadsheet when it comes to moving data around automatically. Review collected by and hosted on G2.com.

It’s flexible enough to build trackers, schedules, and dashboards, but structured enough to manage tasks, dependencies, and ownership clearly. Automation, alerts, and real-time visibility make it easy to track progress and hold people accountable without chasing updates. It’s especially effective for coordinating cross-functional work and keeping everything in one place. Review collected by and hosted on G2.com.

It can feel overwhelming at first. Advanced features like formulas, automation, and dashboards aren’t immediately intuitive, so new users often need training before they can use them confidently. It can also become complex to manage as sheets scale, especially when permissions and automations stack up. Review collected by and hosted on G2.com.

I created some advanced applications in Smartsheet a couple of years ago. It has great functionality (plus some glaring weaknesses) but at least it had good support back then. Review collected by and hosted on G2.com.

Having recently resubscribed I am unable to access my old sheets and reports etc and Support simply ignores my many requests for assistance. Plus, they recently changed the billing method so that every user pays which makes it very expensive. Plus, they require a minimum of 3 seats on the Business plan which means that I would have to pay $1000 per year when I am the only developer.

In short, do not buy Smartsheet. It's now an unreliable platform and too expensive. Review collected by and hosted on G2.com.

I use Smartsheet for Marketing Project Management. It helps me track my marketing campaigns and events and share the information amongst multiple teams. I like that it is easy to use and similar to Excel but with more functionality. Tracking when tasks are complete helps me stay on track. The initial setup of Smartsheet was easy. Review collected by and hosted on G2.com.

Their customer service and hidden terms are horrible. I was recently charged for 14 users when I am just one. I issued multiple complaints and they hid behind terms that I never saw nor knew where they were. I couldn't get anyone on the phone to discuss. I tried using their support chat, but it was just a bot who couldn't help with anything. When I finally got someone via email they didn't help nor did they offer me any type of refund. My Smartsheet payments go to an account I don't access regularly, so I didn't see it until I was overcharged over $1000 dollars. Horrifying experience. Their policy is no refunds. Billing practices need to be clearer and they need to prompt users when they make changes that will impact costs. I had shared Smartsheets with users with edit modes that weren't under my plan and then suddenly they were. When I added people there was no prompt telling me that I would be charged more. Review collected by and hosted on G2.com.

Ease of the functionalities. Smartsheet has a wide range of tools that can be used to work efficiently. There's a lot of features I haven't fully discovered, yet everything feels easy and straight forward to use. The best way to describe it, is excel on steroids and made easier to operate. I'm using smartsheet on a daily basis. Review collected by and hosted on G2.com.

When you are working collaborative, the overwriting of other colleagues changes is not always very handy. If this could be improved so it's more direct and every change gets automatically autosaved, that would improve the overall experience even more. Review collected by and hosted on G2.com.

My favorite thing about Smartsheet is how flexible it is. You can use it for just about anything. It's also very simple to make changes to a solution once it's been created. It's nice to be able to pivot when needed! Review collected by and hosted on G2.com.

Smartsheet dashboards are generally good, but I’m disappointed that there isn’t an option to filter or drill down into the data. The visualizations also feel somewhat limited when compared to other tools I’ve used. Another issue is that users frequently suggest improvements, even small and straightforward ones, but these changes either never get implemented or take an extremely long time to appear. At the same time, features that no one requested, like Collections, are introduced instead. It would be great if the company listened more closely to its customers. Review collected by and hosted on G2.com.