Smartsheet Reviews & Product Details

*Muliple people can we be working on it at once

*clients can see a live update 365 days a year

*pictures and attachments can be added to the line

*multi layed filtering

*super easy to use

*used 5 days a week by 19 people Review collected by and hosted on G2.com.

*Currently very slow opening and loading new sheets

*you can updated multiple lines at once- eg the same comment needs to be added on multiple lines - you can not do this in a bulk you have to go into each one line by line

*we have no customer support and the one time we really needed it i was told no one could help and it took days to get this response

* hard to work out how to get the system to impliment automation - ive tried but cant get it work

*if you havent submitted a comment, you get a pop up but you cant click and be taken to the line with the comment to submit it, and have to scroll up and down untill you see the little pen

*when you set a reminder on a line, again you cant click and be taken straight to the line on the smart sheet

*more support required on how to use the systme to the full potential as im sure it can do more for us but need an account manager to dicuss and support with this or we will in the near future have to look to move to a full CRM to make our life less manual and admin heavy

*glitches out at around 4000 lines of data and the smart sheet jumps around and lines move about Review collected by and hosted on G2.com.

Easy to use, not full of colours and big boxes like other products, you can see your plan on one page. It's intuitive easy for people to understand after just 5 minutes of coaching. Collaborative working works well in the most part with live updates when two people are on the same sheet. Review collected by and hosted on G2.com.

I do not like the new licencing model, it has created another level of administration and fear of breaching member accounts. What was almost a USP over other products that everyone didn't need to be licenced and a clear direction of where Smartsheet is heading. The whole new licencing model is also not very straight forward.

I think some big improvements are needed on backups, it is not easy to restore and would prefer a more snapshot of time and easier to undo changes that people have made. Importing from excel could be better executed with field pickers for things like dates and multiple worksheet excel documents.

Adding a new user is clunky and doesn't always work, have had to add people twice as the first time didn't work then the endless refreshing of pages to get the change/addition to happen.

Dashboards need to be more powerful and are a bit basic. Review collected by and hosted on G2.com.

The collaboration within the team has improved significantly. I also find the filters to be very useful. We moved our trackers from Excel to Smartsheet, and it works much better now, even in terms of how it feels to use. I have to say, the forms have made things a lot easier for us. I really like the tick boxes - something soo simple, but makes a bit difference. I like the little details like the dates function - It's just a lot more modern than our excel sheet. Review collected by and hosted on G2.com.

Some Excel keyboard shortcuts don’t always work — for example, Ctrl+D (which should fill down like in Excel) often doesn’t do anything.

It can feel a bit sluggish when working with larger sheets.

There’s no offline mode, which can sometimes be inconvenient if the internet connection drops.

Finally, when you are working as a team, the updates aren't always immediate, and sometimes have reload the whole tab. Review collected by and hosted on G2.com.

What we’ve come to appreciate most about Smartsheet is how flexible it is. Unlike traditional project management software that locks you into one rigid format, Smartsheet gives you the freedom to design your own workflows — whether that’s through grids, Gantt charts, calendars, or dashboards. For ISDM, this flexibility means that each team can adapt Smartsheet to its own needs while still maintaining a shared language of progress and accountability. For instance, our academic team uses it to plan program calendars and track course deliveries, while our communications team uses it to manage campaigns, content pipelines, and deadlines. Review collected by and hosted on G2.com.

it can sometimes feel complex for new users. The learning curve can be steep for team members who aren’t used to project management systems or formula-driven sheets. We’ve found that onboarding and consistent training are key to getting everyone comfortable. Similarly, as our use of Smartsheet has expanded, licensing costs have become something to watch — the platform is worth the investment, but it’s not cheap if you want advanced features for every team member. Review collected by and hosted on G2.com.

Smartsheet has been very useful for organizing my tasks, especially with the intake form, which makes the process much smoother. The steps it provides are genuinely helpful for tracking the progress and current stage of my team's tickets. Review collected by and hosted on G2.com.

There isn't much to comment on overall, but I did notice one thing: I have to click 'save' every time I make changes to the sheet. An auto-save feature would have been much more convenient. Review collected by and hosted on G2.com.

I use this solution several times a week. I particularly appreciate the ability to customize the Gantt view as well as the project view. The additional resource management module is also interesting, although it's unfortunate that you have to pay extra to benefit from it. The basic features are quite easy to grasp. However, for complete mastery, it's necessary to watch some training videos. I should note that I did not participate in the implementation or integration of the solution. Review collected by and hosted on G2.com.

I consider this solution to be quite expensive compared to other options available on the market. Additionally, customer service could also be improved. Review collected by and hosted on G2.com.

I’ve been using SmartSheet for 4–5 years to coordinate projects across multiple departments, and I have to say the experience has been surprisingly positive. It has gone through several upgrades over time. What I like most is the combination of a spreadsheet-style interface and automation features — it’s like using Excel, but with a brain that understands workflow.

The ability to add comments, attach documents, track changes, organise tasks, and send notifications makes collaboration much easier. I especially appreciate that everyone on the team can see real-time progress without the need for endless email threads.

Overall, SmartSheet has become an essential tool for organising work and facilitating communication within the team. Review collected by and hosted on G2.com.

The interface design could be improved a bit, but that’s mostly a matter of personal preference, so it doesn’t really affect my overall impression or rating of the app. Review collected by and hosted on G2.com.

What I like best about Smartsheet is its user-friendly interface and intuitive design. Even though I’m not PMP-certified, I find it very easy to build, track, and manage complex projects. The platform allows me to visualize timelines, assign responsibilities, and follow progress without needing deep technical or project management expertise. It truly simplifies project coordination and keeps everything organized in one place. Review collected by and hosted on G2.com.

The navigation within columns can sometimes be distracting compared to Excel. Whenever I need to check specific details or analyze data more closely, I often end up exporting the sheet to Excel to do it there. Ideally, Smartsheet should allow for a smoother and more flexible in-platform data review experience, so everything can be done directly without the need for exporting. Review collected by and hosted on G2.com.

The feature I like the most is that we're able to create development sheets that allows us to store and access to projects information in one space. Review collected by and hosted on G2.com.

Based on my experience, it's best for storing project data rather than manage it. Creating and assigning tickets it's a manual process that can easily lead to errors and consumes valuable resources that could be directed towards the project development instead of the initial stage. It's also not very integrated with other systems or tools. Review collected by and hosted on G2.com.

I truly love how versatile it is. It suits all of our information management needs and has become our one stop shop for multiple departments - it has really helped to provide support to all levels of experience and express it in a way that is creative yet intuitive Review collected by and hosted on G2.com.

The formula building can be a bit daunting to begin with. I would love it if there was a more simple formula building function as currently I tend to visit the community support section. Review collected by and hosted on G2.com.