# Smartsheet Reviews
**Vendor:** Smartsheet  
**Category:** [Project Management Software](https://www.g2.com/categories/project-management)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 21,929
## About Smartsheet
Smartsheet is an Intelligent Work Management Platform that revolutionizes how you manage projects, portfolios, and processes. The Smartsheet AI-powered platform delivers adaptability, sophisticated experiences, and enterprise-grade rigor to support work across industries — from service delivery to construction, clinical trials, and marketing campaigns. Designed to meet demanding requirements, it helps organizations drive efficiency, accelerate innovation, and stay competitive. Over 85% of Fortune 500 companies trust Smartsheet to align their resources to improve efficiency, agility, and collaboration in today’s ever-changing world of work.



## Smartsheet Pros & Cons
**What users like:**

- Users love the **ease of use** of Smartsheet, finding it flexible and intuitive for diverse applications. (2360 reviews)
- Users value the **customization and organization** capabilities of Smartsheet, enhancing project tracking and resource management. (1666 reviews)
- Users value the **effective team collaboration** features of Smartsheet, fostering seamless integration and diverse project views. (1516 reviews)
- Users value the **easy automation features** in Smartsheet, making project management and reminders seamless and efficient. (1235 reviews)
- Users value the **efficient project tracking** capabilities of Smartsheet, enabling quick adjustments and insightful data analysis. (1229 reviews)
- Users value the **organization and flexibility** offered by Smartsheet for managing tasks and projects effectively. (1175 reviews)
- Task Management (1029 reviews)
- Sharing Ease (924 reviews)
- Task Tracking (912 reviews)
- Intuitive (903 reviews)

**What users dislike:**

- Users struggle with a **long learning curve** for formulas in Smartsheet, making it challenging to find necessary information. (1183 reviews)
- Users find **missing features** in Smartsheet frustrating, especially compared to more intuitive alternatives like Google Sheets. (899 reviews)
- Users find Smartsheet&#39;s **non-intuitive formulas** and overwhelming interface challenging, hindering efficient usage and learning. (842 reviews)
- Users highlight the **limited features** of Smartsheet, which hinder usability and functionality compared to Excel. (739 reviews)
- Users find the **limited customization** options in Smartsheet frustrating, impacting their overall workflow and collaboration. (554 reviews)
- Users find Smartsheet&#39;s **limited functionality** hinders complex projects and lacks essential features for improved usability. (445 reviews)
- Users find **Smartsheet&#39;s learning curve challenging** , requiring training materials for navigating advanced features and formatting limitations. (427 reviews)
- Expensive (386 reviews)
- Slow Performance (372 reviews)
- Excel Limitations (356 reviews)

## Smartsheet Reviews
  ### 1. Smartsheet Keeps Projects Organized and Teams Aligned

**Rating:** 4.5/5.0 stars

**Reviewed by:** Eduardo D. | Consultor Jr, Enterprise (> 1000 emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Smartsheet?**

What I like most about Smartsheet is how simple it makes it to keep projects organized and everyone on the same page. I really like being able to track tasks, updates, and deadlines all in one place instead of digging through emails or multiple spreadsheets. It’s also super helpful for team collaboration and makes project management feel a lot less overwhelming.

**What do you dislike about Smartsheet?**

At first, Smartsheet can be pretty confusing to use because the platform isn’t always very intuitive for new users. Someone from my team actually had to walk me through how to use it in the beginning, but once you learn the basics it becomes much easier to manage projects and keep everything organized.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet is helping my company improve time management for billable projects by allowing us to track how much time is being spent on different tasks and activities. This helps ensure that the time invested is efficient and aligned with the scope and conditions that were originally sold to the client, while also making project tracking and team coordination much easier.

  ### 2. Smartsheet Makes Project Management Simple and Collaborative

**Rating:** 4.5/5.0 stars

**Reviewed by:** Muhammad O. | Salesforce Business Analyst, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 13, 2026

**What do you like best about Smartsheet?**

What I like most about Smartsheet is how it simplifies project and task management. The interface feels familiar, like a spreadsheet, so it’s easy to organize work, track progress, and collaborate with team members without a steep learning curve. I also appreciate that it keeps everything in one place, which improves visibility and saves time in day-to-day work.

**What do you dislike about Smartsheet?**

One thing I don’t like about Smartsheet is that some of the more advanced features can take a while to learn, especially when you’re setting up automations or more complex workflows. Also, managing multiple sheets and handling permissions can sometimes feel a bit confusing, particularly for new users who are still getting familiar with the platform.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps me keep projects, tasks, and team updates organized in one place, rather than juggling everything across different spreadsheets and tools. It improves collaboration, makes it easier to track deadlines, and reduces the need for manual follow-ups. Overall, it saves time and keeps my work more structured and organized.

  ### 3. Smartsheet Makes the Jump from Spreadsheets to Workflow Automation Easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Doug T. | Project Manager &amp; IT, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about Smartsheet?**

What I like best about Smartsheet is that it gives users a realistic path from spreadsheets into actual workflow management without forcing a complete change in how people work. The interface feels familiar enough that office staff and field users can learn it quickly, but it still has powerful, feature rich automation and reporting capabilities.

Smartsheet automations have provided the biggest workflow improvement for us. Being able to trigger notifications, status updates, approvals, and reminders automatically cuts down heavily on manual follow-up and missed communication. Smartsheet reports enable us to see a specific view of a sheet without having to manager multiple sheets. 

The integrations are also a major benefit. Connecting workflows with Gmail, Google Drive, and other business systems helps keep information centralized.

Unexpectedly, one of the biggest advantages has been improving accountability and visibility between office staff and the field. Everyone can see current statuses, updates, attachments, and notes in one place, which reduces confusion and duplicate communication significantly.

Smartsheet has been an effective and affordable solution for us as our company has grown.

**What do you dislike about Smartsheet?**

Although the table view is a significant improvement, I’d like to see a wider selection of formatting options within the table view in the future, along with a more functional calendar/Gantt format without having to obtain additional add-ons.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet has greatly reduced our duplication of effort and improved communication, allowing us to keep more data in one place. It has also helped us create forms, sheets, and tracking systems for our fleet, warehouse, tools, and hardware. Overall, it’s become a playground where we can build and refine solutions that fit our needs.

  ### 4. Excellent Workflow & Project Management Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michiel V. | Practitioner, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about Smartsheet?**

What I like best about Smartsheet is the ability to automate and centralise our workflows in one platform. It allows us to generate reference numbers, track projects and help desk requests, and automatically communicate updates to the relevant departments without manual follow-ups.

I also really value the accessibility of the platform. Being cloud-based means I can access important project information from anywhere, whether I’m in the office, on-site, or working remotely.

Another standout feature is the visibility it gives across multiple developments and teams. It keeps everyone aligned, improves accountability, and makes reporting and tracking progress far more efficient.

**What do you dislike about Smartsheet?**

One area where Smartsheet could improve is the learning curve when setting up more advanced automations and workflows. While the platform is extremely powerful, some of the more complex features can take time to fully understand and configure correctly.

There are also times where customisation feels slightly limited compared to fully bespoke systems, particularly when trying to tailor highly specific reporting layouts or workflows.

That being said, the overall benefits and efficiency gains far outweigh these minor frustrations, and the platform continues to work extremely well for our operational needs.

**What problems is Smartsheet solving and how is that benefiting you?**

A app would be great - if not already, and I might not know about it.

  ### 5. Versatile Tool with Easy Setup, Minor Customization Limits

**Rating:** 4.0/5.0 stars

**Reviewed by:** Gesabel G. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 07, 2023

**What do you like best about Smartsheet?**

I use Smartsheet for a lot of things like project trackers, timelines, inventory management, asset management, content trackers, and even run of shows. It's easy to use in many cases and allows us to share sheets easily with people both within and outside of our organization. Smartsheet makes it easy to gather information in forms and automate it as well. I really like the ability to create dashboards to curate information visually. It's valuable for managing multiple projects simultaneously, grouping related sheets, and for presentations when we need to showcase data and information. The initial setup was very easy.

**What do you dislike about Smartsheet?**

It has some limitations for customization. Customization of the sheets toolbar is limited, you can only make certain changes to the whole row versus individual cells and vice versa. I think it lacks a little in the timeline aspect as well, in order to automize it.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet for project trackers, timelines, and inventory management. It solves management and tracking issues and simplifies sharing sheets. It helps gather information, create dashboards, and automate tasks, which is valuable for managing multiple projects and presentations.

  ### 6. Efficient, User-Friendly Project Management with Powerful Dashboards and Automation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Rafael P. | Program Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Smartsheet?**

What I like best about Smartsheet is its intuitive UI/UX and the simplicity of its dashboard, which makes project tracking, reporting, and workflow management highly accessible even for users without advanced technical expertise. The platform offers clear visualizations, customizable dashboards, and easy-to-navigate tools that allow teams to quickly monitor KPIs, deadlines, and operational progress.
Its integrations with widely used platforms such as Microsoft Office, Google Workspace, Slack, and other enterprise tools significantly improve collaboration and centralize workflows. In terms of performance, Smartsheet is reliable and efficient for managing both simple and complex projects, especially when coordinating multiple teams or large-scale operational initiatives.
From a pricing and ROI perspective, Smartsheet delivers strong value by improving productivity, automating repetitive tasks, and enhancing organizational visibility, which can save substantial time and operational costs. Support and onboarding are also notable strengths, with accessible learning resources, templates, and customer service that help organizations implement the platform effectively.
Finally, Smartsheet’s growing AI and automation capabilities add further value by streamlining processes, generating insights, and reducing manual administrative work. Overall, its balance of ease of use, functionality, and scalability makes it a highly effective work management solution.

**What do you dislike about Smartsheet?**

While Smartsheet is a powerful platform, there are some areas that could be improved. From a UI/UX perspective, although the dashboard is intuitive, certain advanced features and administrative settings can feel less user-friendly and may require a learning curve for new users. Some workflows or automation configurations can also become complex without prior experience.
Regarding integrations, while Smartsheet connects well with many major platforms, some integrations may require additional setup, third-party connectors, or premium plans to unlock full functionality, which can limit accessibility for smaller teams.
In terms of performance, large sheets or highly complex workspaces can occasionally experience slower load times, especially when managing extensive datasets or multiple automated processes simultaneously.
Pricing can also be a concern, as Smartsheet may feel expensive for smaller organizations or nonprofits with limited budgets, particularly when advanced features, premium integrations, or enterprise-level capabilities are required.
Support and onboarding resources are generally strong, but some users may find that fully leveraging the platform’s more advanced functions requires additional training or time investment.
Finally, while Smartsheet’s AI and automation tools are improving, they may not yet feel as advanced or comprehensive as some competing platforms that offer deeper predictive analytics or more sophisticated AI-driven insights. Overall, while Smartsheet is highly effective, improvements in affordability, advanced usability, and AI sophistication could further enhance the experience.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet solves major challenges related to project organization, workflow management, and team collaboration by centralizing tasks, reporting, and operational tracking into one platform. Its intuitive dashboard and user-friendly interface make it easier to monitor progress, manage deadlines, and maintain visibility across multiple projects, reducing the fragmentation and inefficiencies that often come with using multiple disconnected tools.
This has significantly improved productivity, accountability, and decision-making by streamlining communication, automating repetitive processes, and providing real-time insights. The platform’s integrations and scalable functionality also support long-term operational growth, delivering strong ROI through time savings, better resource management, and more efficient execution of complex initiatives.

  ### 7. Smartsheet: flexible sharing, easy to use, and very fast support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Massimo A. | Sr. Automation Engineer (EMEA), Enterprise (> 1000 emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Smartsheet?**

The most useful aspect for me is the ability to share parts of projects with specific collaborators, who can contribute even without necessarily having a Smartsheet account.

Additionally, the ease of use from the start, the different views, and the dynamic summaries offer a toolset that concretely helps and saves time. Not to mention the performance and the fact that it is used from a browser: it is cross-platform and therefore viewable anywhere.

Also, the loading of content from Excel was immediate, allowing me to effortlessly integrate already existing parts of the project. The price is certainly competitive when compared to other solutions on the market.

The AI allows you some simplifications, such as graphically displaying project details, but in my opinion, it still needs to grow.

Finally, the support is extremely fast and competent. I especially appreciate the new features that continue to enrich the offering: sometimes it's almost difficult to stay updated.

**What do you dislike about Smartsheet?**

One aspect I would like to see further developed is the management of project tasks. For example, the ability to link specific tasks in an end-to-end manner and not just end-to-start.

**What problems is Smartsheet solving and how is that benefiting you?**

It helps me a lot to manage similar projects in parallel, using automation workflows as real agents for managing changes and deadlines.

Moreover, the creation of dashboards for presentations updates dynamically: once the dashboard is set up, you no longer have to worry if you're asked for a presentation at the last minute. Everything is already ready; just keep the tasks updated.

  ### 8. Smartsheet Dashboards: Clear, Well-Organized, and Improved Fast from Feedback

**Rating:** 4.0/5.0 stars

**Reviewed by:** Michal T. | Executive Assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Smartsheet?**

Project dashboards and task sheets provide a great workspace with well-structured tables and clear organization. I’m also happy to see that Smartsheet continuously updates both the platform and the dashboards.

One thing I especially appreciated was how responsive they were to feedback — after I reported that some numbers in dashboard charts were overlapping and hard to read, the issue was fixed within about a month. That really impressed me. Now my project dashboards are much clearer, readable, and easier to work with.

**What do you dislike about Smartsheet?**

Sometimes backup processing can take longer than expected. Also, some of my colleagues occasionally had issues logging in, although I personally have never experienced this problem myself — just mentioning it for transparency.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps us manage, track, and document projects and workflows in one place. It gives me a clear overview of ongoing projects, task lists, current progress, and planned changes. This makes it much easier to stay organized, prioritize work, and keep track of what needs to be done and what is coming next in our projects.

  ### 9. Intuitive Smartsheet Boosts Team Efficiency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Meryem K. | Project Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** November 29, 2024

**What do you like best about Smartsheet?**

I think it's very user-friendly and the user interface is charming. It's easy to use, and it's nice to present to a project team. It's still easy for other people to see and understand, and they don't need to figure out many things. It's easy. The initial setup was very easy. I also like how Smartsheet ensures that the dates, tasks, and everything are managed profoundly with its planning capabilities, dependency management, and notifications which make follow-ups effortless.

**What do you dislike about Smartsheet?**

I see AI getting improved. It would be very good if we can use it more, like if it would be easier to use and solve more problems. But other than that, I don't think it has, a big problem. Maybe dashboards can be improved.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet makes planning easy by managing dependencies, tasks, and dates efficiently, sending notifications and follow-ups automatically, and generating reports on time very effectively.

  ### 10. Smartsheet: Intuitive Spreadsheet Feel with Powerful Project Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Quentin D. | Finance Controller, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about Smartsheet?**

What I like best about Smartsheet is how it combines the familiarity of a spreadsheet with powerful project management and collaboration features. It’s intuitive to get started, but still robust enough to handle complex workflows.

In particular, the ability to automate processes, track tasks in real time, and collaborate easily with different stakeholders makes it very efficient. Features like dashboards and reporting also help turn data into clear, actionable insights, which is especially valuable for monitoring progress and supporting decision-making.

Overall, it strikes a good balance between ease of use and functionality.

**What do you dislike about Smartsheet?**

What I dislike about Smartsheet is that, while it’s powerful, it can become complex and less intuitive when you start using more advanced features. Setting up automations, formulas, or cross-sheet references often requires a bit of a learning curve.

Another drawback is that performance can slow down with large sheets or complex workflows, which can impact efficiency. The interface can also feel less user-friendly compared to more modern tools, especially for new users.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps solve the problem of scattered information and lack of visibility across projects. Before using it, tracking tasks, deadlines, and responsibilities across different teams could be fragmented and time-consuming.

With Smartsheet, everything is centralized in one place, which improves transparency and alignment. It allows real-time tracking of progress, clearer ownership of tasks, and easier collaboration between stakeholders.

  ### 11. Easy-to-Share Sheets with Helpful Guidance and Strong Project Monitoring Tools

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ilias C. | Project Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 02, 2026

**What do you like best about Smartsheet?**

There are several tools available to help monitor a project and prepare it effectively. Each sheet you create is easy to be stored, see changes of history, but also share it to people outside the organization. Sheets can be exported. While creating a sheet, a basic guide and instructions are available on how to make most of it and structure it in a correct way. AI options are also available, however I have not yet made used of it.

**What do you dislike about Smartsheet?**

It is a bit hard to understand the full capacity and the difference between all the sheets that can be created. I have also tried grouping - putting sheets into specific folders, but I have faced some difficulties.

**What problems is Smartsheet solving and how is that benefiting you?**

It helps my daily monitoring but also long term monitoring of my projects. I can review the progress of it, track the milestones, set deadlines and communicate easily inside the company. Daily schedule is implemented and all relevant stakeholders can simply be informed through Smartsheet for their completion.

  ### 12. Streamlines Project Management & Tasks with Ease

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gokul S. | Engineer II, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Smartsheet?**

I love the look and feel of Smartsheet and how simple it is to create automations and workflows. Sharing is easy too. Making automations is straightforward, and the forms allow me to gather detailed information from anyone. The automations are not just for sending emails but also for sending request forms, reminders, and more. For projects, I set up automations that send emails to action owners to update their actions, which saves me from having to remind them myself. The initial setup was really easy for us. I like the fact that it has got a direct connection to PowerBI so I can create more advanced dashbaords if required. I never got any issues with the server or lagging or much of bugs it was more on the functionality that is lacking. The cost is pretty high too if we want to implement it but if the client is okay with this tool then it is a good recommendation for large and medium sized companies.

**What do you dislike about Smartsheet?**

I find that making the dynamic dropdown better with a better interface would be an improvement. Also, copying columns easily with the conditional formatting is an issue. I'm not able to create multiple columns at once, and I can't copy the type of the columns—I have to create it every time. There is no option of creating new workspaces with a templated version and if I need that I might have to go and create using control center which is again cost effective.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet for project and program management, including tracking actions, milestones, costs, and deadlines. It’s especially helpful because it automatically sends email updates and reminders to action owners, which makes it much easier to stay on top of tracking and follow-ups.

  ### 13. Streamlined Reporting with Smartsheet

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike S. | Senior Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Smartsheet?**

It has a wide range of applications and is able to create bespoke solutions that are easy to use. The cell history function and the ability to amend permissions (admin, editor, viewer, etc) make governance and auditing easy. The annual cost of member seats is reasonable and making viewers free has meant that it is a system that the whole business can use. Reporting can be as simple or sophisticated as required but the control centre tool allows you to aggregate data for many workspaces into one report. Having a database has reduced duplication in work and the whole system has made our processes more streamlined and efficient. The online support and training videos were crucial to get our system going. Cheetah Transformation were a pivotal third party company that helped us develop our solution and introduce best practice. In the future, we are looking at how Smartsheet can integrate with our other systems. Performance is generally good with the occasional delay in pulling data from sheets to dashboards, but this resolves in time.

**What do you dislike about Smartsheet?**

It is a relatively new software for the business so we haven't had the chance to find anything we dislike.

**What problems is Smartsheet solving and how is that benefiting you?**

It has reduced duplication of work, streamlining processes and making them more efficient.

  ### 14. Flexible, Easy-to-Use Project Management with Powerful Automation and Dashboards

**Rating:** 5.0/5.0 stars

**Reviewed by:** Krishnendu D. | Solution Architect - Solutions, Consulting &amp; Engineering (SC&amp;E), Enterprise (> 1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Smartsheet?**

Smartsheet’s biggest strength is its flexibility and ease of use. It combines the familiarity of a spreadsheet with powerful project management features, making it easy to track tasks, timelines, and dependencies without a steep learning curve. The automation workflows, dashboards, and reporting capabilities provide strong visibility and help streamline coordination across teams.

**What do you dislike about Smartsheet?**

Least helpful / downsides:

Limited depth for complex projects – Not as powerful as tools like MS Project or Jira for advanced dependencies, resource planning, or large-scale programs
Performance issues with large sheets – Can slow down when handling heavy data or multiple linked sheets
Cost scales quickly – Licensing can become expensive as more users and features are added
Basic UI for advanced use – While simple, it can feel restrictive and less intuitive for complex workflows
Reporting limitations – Dashboards are good, but deep analytics and customization are somewhat limited
Automation constraints – Useful, but not as flexible as dedicated workflow automation tools
Dependency management is not very strong – Handling complex inter-project dependencies can be cumbersome

In short:
Great for structured collaboration, but not ideal for highly complex project management or large enterprise-scale planning.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps centralize project tracking, task management, and reporting in one place, reducing reliance on scattered spreadsheets and emails. It improves visibility across teams, streamlines coordination, and enables better tracking of timelines and dependencies. This results in more efficient project execution, clearer accountability, and faster decision-making.

  ### 15. Intuitive and Effective for Project Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Angela Z. | Mechanical Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Smartsheet?**

I like that Smartsheet is very intuitive and easy to use. I like that it allows you to integrate project management functions that facilitate the tracking of activities. The assignment of responsibilities, the ability to establish subtasks, and set deadlines for each activity are tools that improve the effectiveness of control. Additionally, its interface is very similar to Excel, which helps a lot because I am already familiar with the environment that Smartsheet offers. With the initial access, everything was smooth, Smartsheet is very user-friendly and allowed me to sign up without any issues. So far, I haven't needed support for any problem, it has worked without any issues.

**What do you dislike about Smartsheet?**

Even though its interface is very similar to Excel, applying more advanced functions can be a bit less user-friendly. The interface is indeed fast, very dynamic, but its price can be a bit high. In this particular case, the company only maintains licenses for people who really use it for cost savings, so the price can indeed be high even for companies.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet for project management. Having a tool like Smartsheet has helped me achieve my objectives and action plans for project development. Additionally, with its AI integration, it makes it faster for me to apply the functions I need for my day-to-day tasks.

  ### 16. Flexible, Easy-to-Use Collaboration and Workflow Automation in Smartsheet

**Rating:** 5.0/5.0 stars

**Reviewed by:** Annaliza M. | Customer Success Coordinator II, Enterprise (> 1000 emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Smartsheet?**

What I like most about Smartsheet is its flexibility and ease of use. It combines the familiarity of a spreadsheet. It also allows real-time collaboration, which helps keep everyone aligned

The most helpful aspect of Smartsheet is its ability to centralize information and automate workflows. Features like reporting tools make it easier to manage projects efficiently and reduce manual work.

**What do you dislike about Smartsheet?**

One thing I don’t particularly like about Smartsheet is that it can sometimes feel a bit unintuitive, especially when setting up more advanced features like automations or dependencies. It’s not always immediately clear how certain functions work, so there’s a bit of trial and error involved.

Additionally, having to frequently re-enter a password when logging in can be inconvenient and slightly disrupts the user experience.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps solve the challenge of managing multiple projects, tasks, and stakeholders in a single, organized platform. Instead of relying on scattered spreadsheets, emails, and manual tracking, everything is centralized in one place.

This benefits me by improving visibility and coordination, as I can easily track project progress, deadlines, and updates in real time. It also enhances collaboration, since multiple team members can work on and update the same sheet simultaneously without confusion.

  ### 17. Customisable Platform That Improves Efficiency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Erin . | Training and Quality Administrator/Admin Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Smartsheet?**

Flexible—can be used for almost any process. Automations help reduce manual work, and it’s easy to track jobs, tasks, and overall progress. The dashboards and reports provide good visibility, and collaboration stays in one place with comments, attachments, and updates. It’s also customisable to fit how the business works, and it integrates with other systems.

**What do you dislike about Smartsheet?**

There’s a steep learning curve, and it can be confusing at first—especially for new users. It often feels like “Excel but harder.” Some advanced features cost extra and require add-ons, and it isn’t fully real-time, so updates can lag. If it’s not set up properly from the start, things can get messy quickly. Overall, it still feels limited compared to dedicated project tools, and some tasks end up needing complex formulas or workarounds.

**What problems is Smartsheet solving and how is that benefiting you?**

It solves manual tracking issues by keeping all jobs, tasks, and updates in one place. It reduces double handling and admin work through automations, and it improves visibility into progress and status for the whole team. It also helps prevent missed tasks, delays, and follow-ups by keeping everything organised and up to date. Overall, it creates more consistent processes and reporting across jobs, and it makes collaboration easier with notes, attachments, and updates all managed within the same system.

  ### 18. Clear, Structured Project Planning Overview with Detailed Task Assignments

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Smartsheet?**

I like that it’s possible to create a clear, structured planning overview for projects, where you can specify multiple details such as dates, equipment, and who tasks are assigned to.

**What do you dislike about Smartsheet?**

The indents and outdents are sometimes a bit finicky, so it takes some time to adjust. On the right side, when there are many lines, it can sometimes be difficult to read. Also, on the right side I’d like to see the exact date instead of only the weekday.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps us create higher-quality project overviews, timelines, and schedules. It saves us a lot of time to have everything clearly set up in Smartsheet, instead of having to build it from scratch in Excel, for example, which takes extra time just to get the layout right. We also like using the option to save projects as templates, so we can reuse them for similar projects. That way, we spend less time setting up the project schedule and activities each time.

  ### 19. Smartsheet has been a gamechanger

**Rating:** 4.5/5.0 stars

**Reviewed by:** K M. | Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 02, 2024

**What do you like best about Smartsheet?**

Smartsheet has made my life so much easier. It has been so easy to install and set up, and can set up a new sheet so easily. There is also great support to get to grips with the tool so easily, with regular webinars and online tutorials to help with any issues I might have or answer questions. I use smartsheet on a daily basis and is now an essential software in all of my day-to-day tasks. I love how it can make my tasks and reports look more aesthetically pleasing. It makes presenting and planning so much easier, especially as it is so easy to share to anyone in the business. It also makes collaboration on tasks much more efficient.

**What do you dislike about Smartsheet?**

The only negative thing I can see is that sometimes the taskbar can take a while to understand and find where actions are, so needed to take time to refer to some videos to find the actions that I wanted.

**What problems is Smartsheet solving and how is that benefiting you?**

I was resorting to Excel to produce status reports and project manage, which looked very basic and didn't always visualise the message that needed to be conveyed. Whereas in Smartsheet, there are so many different ways to visualise these plans, and easily share with the stakeholders involved. It is also great to have one place that is easily accessible to maintain that we always have one source of truth with these plans

  ### 20. Powerful Sheet Linking and Gantt View That Simplify Project Tracking

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alexander O. | Seniors Business Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Smartsheet?**

Smartsheet provides useful functionality for connecting multiple sheets, for example through the lookup function. This makes it easy to pull data from different sheets and link it together in a clear way.

In addition, the Gantt view available in all sheets combines familiar features from MS Project and MS Excel within a single sheet.

**What do you dislike about Smartsheet?**

It can quickly become quite complex when you’re connecting several sheets into one. Because of that, it’s probably worth spending some time setting up views to keep things manageable. Performance can also become cumbersome, especially with a large sheet and multiple people working on it at the same time.

**What problems is Smartsheet solving and how is that benefiting you?**

It connects data sources, filters out the right data, and gives you a timeline with a Gantt view at the same time. Because of that, it’s quick to learn and easy to use—almost like a plug-and-play approach.

  ### 21. Easiest Way To Organize The Whole Project

**Rating:** 4.5/5.0 stars

**Reviewed by:** Manish P. | Software Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 31, 2023

**What do you like best about Smartsheet?**

What I like most about Smartsheet is how it seamlessly combines the familiarity of a traditional spreadsheet with incredibly powerful intelligent work management tools. In my experience, managing multiple client delivery projects simultaneously can get overwhelming, but the platform's portfolio-level dashboards give me real-time visibility into everything at once. I’ve found the integration capabilities to be a massive time-saver, allowing me to connect daily apps like Slack, Google Workspace, and Salesforce without constantly switching tabs. The AI-powered intelligence is another standout feature that helps me analyze complex project data and build tailored solutions, even when I don't have the time to act as a technical expert. Whenever I need to coordinate with different departments, the centralized intake and approval workflows make cross-team collaboration completely frictionless. It has definitely become the backbone of my daily routine, keeping my entire team in sync and focused on hitting our project milestones.

**What do you dislike about Smartsheet?**

While I genuinely enjoy using the platform, there is definitely a bit of a learning curve when you start diving into its more robust capabilities. From time to time, setting up complex intelligent workflows or configuring the advanced resource management tools can feel slightly overwhelming for my less technical team members. I've noticed that getting the custom reporting formulas exactly right requires some trial and error, which might slow things down during the initial onboarding phase. The user interface is generally clean and professional, but occasionally it can feel just a little bit cluttered when you have massive amounts of data and dependencies loaded into a single view. Additionally, navigating their expansive template gallery to find the exact starting point you need can sometimes take a few more clicks than I'd prefer. Overall, these are minor concerns and don’t significantly affect my experience once the initial setup is complete.

**What problems is Smartsheet solving and how is that benefiting you?**

Before I started using this tool, tracking cross-functional IT and marketing projects meant hunting down status updates through endless email chains and completely disconnected spreadsheets. Smartsheet solves this headache by acting as a single, centralized hub where everyone can instantly see workload balancing, capacity planning, and live task dependencies. This has made it much easier to manage resource allocation and ensure that my team isn't overburdened during critical project sprints. For instance, fixing bottlenecks remotely is now just a matter of glancing at our Kanban boards or Gantt charts and making quick adjustments, which saves us countless hours that used to be wasted in repetitive status meetings. The automation benefits have been massive, drastically reducing the manual effort required to generate progress reports for our leadership team. Ultimately, it has transformed our scattered, manual processes into a highly efficient system, allowing us to deliver reliable results to our clients with much less stress.

  ### 22. Efficient and Intuitive, But Occasionally Slow

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ramasubramanian G. | Graphic Packaging Creator, Graphic Design, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 04, 2025

**What do you like best about Smartsheet?**

I appreciate Smartsheet for its ability to help me manage my workload efficiently, allowing me to consistently meet deadlines. I rely on Smartsheet to maintain detailed project information, track progress, and organize multiple tasks all in one place. The intuitive interface and robust filtering options are standout features. They enable me to sort and view the most relevant information quickly, without the confusion that often comes with navigating complex sheets. This clarity and level of organization have noticeably boosted my productivity. The filtering capabilities are especially advantageous, making it easy to manage large sets of project data effectively, no matter the system or location. The ability to instantly view tasks by deadline, priority, or team member is invaluable for ensuring timely and appropriate action. Furthermore, I find Smartsheet to be more efficient and convenient than other platforms, such as Excel or Google Sheets, which is why we made the switch. The initial setup was also impressively swift, taking just a few minutes.

**What do you dislike about Smartsheet?**

I find that Smartsheet takes a bit longer to load or refresh data, which can be problematic. The occasional downtime is particularly disruptive during meetings, occurring at least three times a month.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet to manage project communication, efficiently plan teams, and meet deadlines. Its intuitive interface and powerful filtering options help organize tasks and boost productivity.

  ### 23. Smartsheets for everyone

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shannon M. | Senior Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2023

**What do you like best about Smartsheet?**

I like that Smartsheet offers premade templates that I can tailor to my project, so I don’t have to start from scratch. I also really appreciate the feature that lets me move rows up and down by clicking and dragging, which makes organizing my sheets much easier. Overall, Smartsheet is great for building dashboards.

**What do you dislike about Smartsheet?**

Sometimes it isn't easy to link multiple projects or templates together as blanks without pulling old information or relinking items each time. I would like it if it was easier to link multiple template sheets together to work as a group.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet serves as a centralized place to store data so our team can easily access it and add additional information, which helps keep everyone on the same page. We’re also able to use templates to ensure our work stays consistent and uniform across the team.

  ### 24. Smartsheet Brings Structure, Clarity, and Collaboration Together

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adita D. | Project Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Smartsheet?**

What I like most about Smartsheet is how it combines structure, clarity, and collaboration in a single tool. It can handle everything from detailed project tracking to straightforward team coordination, which makes it easier to stay aligned and transparent, and to keep priorities clear as work evolves.

**What do you dislike about Smartsheet?**

From a project perspective, the only downside is the initial setup effort required to build structured sheets and workflows. Once established, they significantly improve visibility and consistency.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet solves the problem of fragmented work—where plans, updates, and responsibilities are spread across emails, documents, and conversations. It brings everything into one shared, visible space, which makes it much easier to track progress, manage dependencies, and keep everyone aligned. For me, this has meant clearer accountability, better visibility across projects, and far less time chasing updates, allowing more focus on delivery rather than administration.

  ### 25. Customer Support No Longer Exists and No Longer Small-Business Friendly

**Rating:** 0.5/5.0 stars

**Reviewed by:** Rachael T. | Executive Assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 20, 2026

**What do you like best about Smartsheet?**

Nothing anymore. They used to appreciate small businesses and curtail their services to companies of any size, but that is no longer the case. They do not care about a company that pays for fewer than 15 paid members.

**What do you dislike about Smartsheet?**

Their SEVERE lack of customer service, and blatantly ignoring support that a customer needs because the problem has become too difficult or because it's no longer worth their time.

**What problems is Smartsheet solving and how is that benefiting you?**

They were TRYING to help my company move from an annual paid business membership to a monthly paid membership. Doing this would have resulted in more money for them in the long run. But once they figured out that EVENTUALLY (6+ months), we were going to move away from SmartSheets altogether, they stopped helping and just ignored all emails asking for help. This process should have been extremely simple. We've had virtual meetings, exchanged emails for 3.5 MONTHS, and have had the issue (supposedly) 'upgraded' to a higher-up individual on 3 separate occasions -- and yet, still no resolution. Apparently, if you want any meaningful help with your account (technical or administrative) while already being an established Smartsheets customer, you have to pay MORE for any level of 'technical support'.

  ### 26. Centralized, Trackable Content Sharing That Beats Outdated Excel Tables

**Rating:** 4.5/5.0 stars

**Reviewed by:** Christie B. | Training Designer, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Smartsheet?**

Sharing online content that can be tracked and used by multiple users across different roles. All relevant information for these roles can be stored in a singular location, each user just refers to data relevant for them. Tracking function is useful for projects and assignments opposed to outdated excel tables. Help articles are easy to find and refer to for support.

**What do you dislike about Smartsheet?**

Creating new workspaces can be time consuming when setting column types according to needs. Sometimes I feel like I don't utilize the full capabilities of the platform as I'm not aware of them i.e. integrating with other tools.

**What problems is Smartsheet solving and how is that benefiting you?**

Ability to share information live. Needed a location outside of locked team folders to share relevant information to other teams, this allows us to do that.

  ### 27. Smartsheet excels at timeline management but falls short as a broad marketing operations platform

**Rating:** 2.5/5.0 stars

**Reviewed by:** Lila G. | Programme Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 19, 2024

**What do you like best about Smartsheet?**

Smartsheet is genuinely strong for timeline and Gantt-style project tracking. For campaigns with linear dependencies and defined milestones, the grid view is intuitive for users who think in spreadsheet terms, and the timeline visualization gives stakeholders a clear view of where projects stand. For straightforward project tracking with a team that already works in Excel-like environments, it gets the job done without much configuration overhead.

**What do you dislike about Smartsheet?**

Outside of timeline management, Smartsheet struggles to flex to the varied ways marketing operations teams actually work. Rollout across teams with different working styles and technical comfort levels is genuinely difficult — the interface doesn't adapt well, and adoption tends to be inconsistent as a result. Workflow automation is limited compared to dedicated work management platforms, and building more complex operational systems in Smartsheet requires significant workarounds that create technical debt over time. It works well as a single-purpose tool but doesn't scale effectively as a marketing operations backbone.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet serves a narrow but real use case for our team — primarily as a timeline and milestone tracking tool for campaign planning. Where it adds value is in giving stakeholders a familiar, spreadsheet-adjacent view of project schedules, which reduces friction for people who aren't comfortable with more complex work management interfaces.However, the benefits are limited in scope. It handles linear project tracking reasonably well but doesn't solve the broader operational challenges marketing teams face — cross-functional workflow management, dynamic resource planning, intake routing, or campaign operating model design. In practice, we've found it works best as a supplementary planning view rather than a primary operations platform.The core limitation is that Smartsheet solves for visibility into timelines but not for the operational complexity underneath them. Teams end up doing significant manual work outside the tool to compensate for what it doesn't handle, which offsets much of the efficiency gain it provides.

  ### 28. Real-Time Updates and Fast, User-Friendly Collaboration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marina C. | Social Services Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about Smartsheet?**

I like how it shows real time updates and allows me to collaborate with my colleagues on a fast and user friendly level.

**What do you dislike about Smartsheet?**

The only thing i dis like is that sometimes, for large documents specifically, its difficult to read. I wish the user interface would be made simpler so tat these larger documents could be more user friendly and easier to interpreted. Sometimes the notifications, tool bar etc. get a little bit overwhelming.

**What problems is Smartsheet solving and how is that benefiting you?**

It puts everything all in one place! Before my company had multiple different areas where we would store documents. Especially physical copies which made it difficult to send to some collages who were located in other offices. Smartsheet saves us a drive and a headache!

  ### 29. RO smart sheet analyst

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cristina A. | RO Smart sheet Business analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Smartsheet?**

The upsides of using smart sheet is being able to have all data in one location for various teams to work.

**What do you dislike about Smartsheet?**

The downside id say with AI getting bigger and bigger I think adding more AI to the smart sheets would be beneficial. This could help users that are non tech savvy or lack smart sheet experience. Maybe better pricing so that our company can purchase more tools. Performance wise id say the allowance of rows each sheet can handle.

**What problems is Smartsheet solving and how is that benefiting you?**

Smart sheet has solved many problems for me and our team such as hosting the the trainings for smart sheet. The dynamic view function is a BIG one for us as it allows us to assign work and its not manipulated.

  ### 30. Centralizes Project Management Seamlessly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Isabelle J. | Project Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 17, 2026

**What do you like best about Smartsheet?**

I use Smartsheet for tracking our projects internally, especially within our housing development team for acquisitions, leasing, and comprehensive site redevelopments. I like the dashboard and reporting tools Smartsheet offers. Considering we have lots of different funding streams for our projects, reporting becomes quite important. I appreciate that we can customize our dashboards to show exactly what our stakeholders need to see. This customization is really beneficial for us. Also, being able to send out request updates to our team simplifies everything. The Gantt charts in Smartsheet are helpful, allowing us to pinpoint when we're under-resourced or over-resourced. I'm also quite interested in starting the Smartsheet mobilizer program.

**What do you dislike about Smartsheet?**

I failed the test for Smartsheet University, and I'd really like the opportunity to be able to reset that but without having to pay extra. One of my colleagues was selected to set hers for free. So I was kinda hoping that might be able to be the case for me too. Wasn't easy initially. We had no idea what we were doing. We didn't have some paid support for us.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet consolidates everything as a one-stop source of truth. I like its dashboard and reporting tools, which can be customized for stakeholders' needs. It simplifies project management with update requests, and Gantt charts help manage resources.

  ### 31. Centralized Project Docs with Real-Time Dashboards and Reporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mj D. | Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 13, 2026

**What do you like best about Smartsheet?**

I value the ability to centralise all project documentation in one place, from project plans to financial tracking, while also creating dynamic dashboards and reports that provide clear, real-time insights.

**What do you dislike about Smartsheet?**

The biggest challenge is organisational adoption—there are concerns around security within my company, which has made it difficult to gain wider buy-in, even though I’m not fully convinced these concerns reflect the platform’s actual capabilities.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps solve the challenge of managing multiple project components in a fragmented way by bringing everything into a single, organised platform. This benefits me by improving visibility across plans, finances, and progress, making it easier to track performance, manage risks, and communicate updates clearly through dashboards and reports.

  ### 32. Game-Changer for Project Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ruchi V. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 16, 2026

**What do you like best about Smartsheet?**

I find Smartsheet to be a game-changer for our project management. I love the clean and easy-to-navigate interface. The automation features are a huge plus as they save time on repetitive tasks, and I don't have to send reminders manually anymore. Collaboration is seamless, allowing my team to update sheets in real-time and track progress without confusion. The reporting dashboards give us clear visibility into project timelines and resource allocation, which is crucial for us. Even though the learning curve was initially a bit steep, once we got used to it, our productivity improved significantly. I also like how the reminders and real-time updates help us stay on track with deadlines and ensure everyone works with the latest information, improving transparency and saving time. Setting up Smartsheet was much easier than expected, with no complex tasks involved. Overall, it offers strong value for teams looking to streamline workflows and improve accountability.

**What do you dislike about Smartsheet?**

At times, reminders are missed or not received by everyone consistently. Additionally, if someone comments on sheets, they are not always visible in real-time, so I often have to manually open the sheet to check for updates or comments.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet streamlines project management with automation, saving time on repetitive tasks. It enhances collaboration with real-time updates and comments, improves transparency, and ensures everyone stays on track with automated reminders, improving accountability and visibility into timelines and resources.

  ### 33. Seamless Coordination, User-Friendly, Highly Recommended

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maria Ivy L. | Sales Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Smartsheet?**

I primarily use Smartsheet as a database management tool to track records of the team's activities like schedules, leaves, and more. It's user-friendly and not overly complex or technical, but it's still powerful enough for serious work management. I love how updates appear instantly and appreciate the automation that saves time on routine work. I also use Smartsheet for alerts and reminders via email and as a collaboration tool, integrating well with Google Drive and MS Teams. I highly recommend using Smartsheet for professional or personal use.

**What do you dislike about Smartsheet?**

Maybe there is a way that Smartsheet can focus on where the tool starts to feel less smooth once work becomes more complex or large-scale, too many status fields or tracking layers, limited advanced data manipulation features.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet for seamless coordination, visibility, and control of work for large teams with multiple tasks. It's user-friendly, saving time on routine work with automation.

  ### 34. Enhanced Collaboration, But Needs Sheet Template Automation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Shohan K. | Enterprise (> 1000 emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Smartsheet?**

I like Smartsheet's automation features, which make it easy to consolidate multiple sheets into reports and generate dashboards. The ease of gathering updates and assigning tasks to the team, along with automated reminders and notifications, helps me stay on top of things. I appreciate the ability to provide a link to a dashboard with the most up-to-date data to stakeholders. This dashboard updates automatically as changes are made to the sheets. I find it easy to lock parts of the sheet and only allow the wider team to update the necessary fields. I can also send reminders to gather data easily from third parties. Additionally, the positive aspect is that dashboards are easy to share, and updates happen seamlessly when the background sheets are updated.

**What do you dislike about Smartsheet?**

Updating multiple sheets with the same template is a hassle since it requires manual changes one by one instead of automating the process. The primary column being locked as the first column and only allowing text is frustrating, especially when it doesn't fit with the sheets I want to create. Formatting cells is tricky as linked reports and dashboards are affected by changes. I can't paste values easily from Excel or other platforms, which changes the cell format unintentionally. Dates can be buggy when copy-pasting in the table layout, as they default to US format, even though it works fine in the grid layout. The initial setup felt restrictive compared to Excel's flexibility. Creating graphs is more cumbersome than in Excel; it requires setting up a sheet and a dashboard separately, and even then, graph options are limited. Formatting for graphs is also quite restrictive, especially for waterfall charts and combo graphs.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet enhances collaborative work effectiveness, keeps me on top of tasks, and provides a live dashboard for stakeholders. Its automation features streamline updates and task assignments, while the dashboard simplifies data sharing with stakeholders.

  ### 35. Boosts Team Collaboration with Room for Data Performance Improvements

**Rating:** 4.5/5.0 stars

**Reviewed by:** Prabhanshu G. | Process Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Smartsheet?**

I find Smartsheet easy to use since it's just a matter of signing in and getting started. I really like the strong visibility it offers for projects and assignments. The workflow automation is a highlight, saving us time on repetitive tasks. I also appreciate the customization options Smartsheet provides, enabling me to tailor it to match different processes like project tracking, SLA monitoring, and audits. The scalability is another major plus, as it supports managing a wide range of tasks from small to large, which is crucial for complex projects.

**What do you dislike about Smartsheet?**

First thing is performance with large data, formula limitations, limited offline access (Smartsheet is primarily cloud based). There's some room for improvement in performance and advanced analytics.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps with project or assignment visibility, organized task management, tracking details, updating work, strong visibility, workflow automation, and is customizable for different processes like project tracking and audits, with scalability for managing complex projects.

  ### 36. Efficient Form Submission, Minor Glitches

**Rating:** 4.5/5.0 stars

**Reviewed by:** RAMSES D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Smartsheet?**

I like that Smartsheet is organized and helps me have a better, more visual understanding of my pending tasks and track escalations. It's faster when I submit forms and easier than just using regular email. The visual aspect of seeing the status, like with color coding, makes it easier and quicker to identify what's pending and what's being worked on. Additionally, setting up Smartsheet was pretty easy, to be honest.

**What do you dislike about Smartsheet?**

For example, when there's a box that I can click on, in progress or completed, sometimes when I click on that box, and I click on save, sometimes it's not been saved. And I need to do it, like, multiple times, and keep refreshing until I confirm that has been updated.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet because it's faster and easier than regular emails for submitting forms and tracking them. It gives me a better, more visual understanding of pending items and escalations, saving me time and improving organization.

  ### 37. Improved Data Consistency with Some Limitations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Giff H. | Technical Solutions Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Smartsheet?**

Most things are easy and make sense. We use formulas extensively and they are very similar to how they are structured in Excel, which makes the learning curve much easier. We also use sheet automations extensively for notifications and sheet operations (copying rows to other sheets, changing cell values, etc.). Control Center is a key tool for us - we use API calls and automated tasks to create project workspaces and blueprints 5-10 times per week. We also use Data Shuttle to keep key dropdown lists updated. The key benefits are that our data are now much more consistent, which allows us to build much better management reports. Standard processes in Smartsheet also reinforce the standard workflows within the various teams.

**What do you dislike about Smartsheet?**

There are some functions that we just can't perform in Smartsheet. The program reports are great for looking at the same data set across all projects, but we can't easily look at different data sets within a project. They also can't include relevant data from a common data set except if we add (another) helper column to the underlying report to use as a filter. For example, I have to add a client status column to filter out inactive clients in the P&L reports. Our leaders have to sift through irrelevant data in order to get an accurate picture of what our current client base looks like. In our environment, a project represents a client and we can't easily build a QBR dashboard and have that roll up across the company. We have to create far too many helper columns to accomplish our goals. In some cases, 60% of the columns in a blueprint are helper columns. There is no native way to build an automation that hands off a task from one team to another because each functional area has its own blueprint. We have used RPA and API assets to work around those shortcomings, but they increase the overall maintenance cost and complexity for the product. We have to store the same data in every sheet rather than storing it once and referencing it elsewhere, which means it doesn't scale well. In sheets where we have large numbers of cross sheet references, performance suffers as a result. Smartsheet isn't strongly typed enough to allow us to tightly specify some data types. For example, I can't specify that a column is an integer or a number and I can't enforce values when they enter the data on the sheet rather than using a form. I also can't prevent people from using the sheet instead of the report. The client success and support teams have spotty records for our requests. We usually have to prompt our CSM multiple times to get action on a specific request. Some of our tickets have taken months(!) to resolve. There are some support people who are on the ball, but they are the exception, unfortunately. Because of all those items, our actual ROI isn't nearly as good as we expected.

**What problems is Smartsheet solving and how is that benefiting you?**

The main problems Smartsheet is solving are: 1. reporting, 2. data consistency and governance and 3. process standardization. We migrated from Monday where every user could make whatever changes they wanted. Migrating to Smartsheet allowed us to provide significantly more governance and standardization to our processes. We rolled out standard processes for each team that our experienced leaders had refined and our service providers couldn't modify. It has allowed our people to focus more on supporting our clients rather than tweaking the software they were using. SCC has allowed us to roll out some changes to the entire base in short order and in a controlled manner. Forms allow us to put some governance around incoming data. The data in Smartsheet are significantly more consistent than they were in Monday. Smartsheet provides single-click reporting for those areas where we can use it; something we didn't have in Monday.

  ### 38. Great Collaboration Features, But Pricey and Limited Support

**Rating:** 2.5/5.0 stars

**Reviewed by:** Oleg F. | DCS Technical Lead

**Reviewed Date:** May 14, 2026

**What do you like best about Smartsheet?**

I like Smartsheet's quite flexible configuration, which is quick and usually suitable for my needs, including forms and dynamic views. It allows me to request the information that I need or show different stakeholders only what they need to see. I also appreciate the more collaboration features that Smartsheet provides, especially compared to Microsoft Excel and Project.

**What do you dislike about Smartsheet?**

License pricing is complex: many additional functions require additional license. License price increase making the business to consider alternative products, so as a user, while I am keen to expand utilization of Smartsheet, I am concerned that soon I may need to migrate my sheets somewhere else, which would be a big issue. Support is not so great for the price: I've got a ticket open for 1.5 months and still not resolved. The tool is good, but due to the license price and previous unpredictable change of terms when paid license became mandatory for editors, I would suggest to consider alternatives.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet for collaboration with teams, including sharing files and getting real-time updates.

  ### 39. Intuitive and Powerful But Facing Frustrating Changes

**Rating:** 1.0/5.0 stars

**Reviewed by:** Lou B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Smartsheet?**

I like the simplicity of Smartsheet; it feels like an Excel spreadsheet, which makes things easy to understand and manipulate. The automation features are really helpful for our work, especially with changing project timelines where we need to stay in sync using dependencies and predecessors. The reporting features help break down complex projects into bite-sized pieces so team members aren't overwhelmed. Additionally, I appreciate the capability to view complex data through filters and build out dashboards, which adds value to my work with Smartsheet.

**What do you dislike about Smartsheet?**

I used to be a huge proponent of Smartsheet and have recommended it to a lot of our clients, but with the recent changes, it's become extremely frustrating, especially with the new format of member seats. There's been a lot of confusion on the service side. Also, it seems like there are a lot of glitches in Smartsheet that weren't there before. I think there's a lack of clarity about what's going on with the backend, and we seem to get different responses from different people about what's possible right now and what is not. Our fee to use Smartsheet has increased pretty rapidly because of the new shift with the paid member seats and features. I actually feel pretty frustrated with Smartsheet right now, and we're looking into alternatives.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet for staying organized, communicating team deadlines, and coordinating with external partners. Its automations and reporting features help manage complex projects, and it feels intuitive like Excel for handling data.

  ### 40. Smartsheet Keeps Projects Organized with Flexible Sheets and Dashboards

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about Smartsheet?**

Smartsheet serves as a foundational tool for our project coordination, providing a structured framework for tracking progress and ensuring team accountability. Its primary strength lies in its "cellular" flexibility, allowing for a seamless transition from simple task lists to complex, interconnected project ecosystems. 
The most significant value driver is the ability to link different tables, creating a "Single Source of Truth".  

Regading the Data Consistency, when a date is updated in a granular project sheet, it automatically reflects in high-level leadership dashboards, eliminating manual entry errors.  

It has also improved our Automated Reporting. Instead of manual weekly updates, we use automated reports that aggregate tasks from multiple sheets based on criteria like "Status" or "Assigned To". 
 
The interface allows users to toggle between Grid, Gantt, and Card (Kanban) views without changing the underlying data.  Reliable Speed: Performance remains robust with large datasets and complex formulas, maintaining minimal loading times.  Familiarity: The layout is intuitive for those comfortable with traditional spreadsheets, which aids in team adoption.  Operational EvaluationIntegrations: Smartsheet connects effectively with our communication stack (e.g., Slack or Teams) to push task notifications directly to users.  

Support & Onboarding were challenging but after the initial introduciton shock, the situation improved. While the initial learning curve is shallow, mastering advanced features like "WorkApps" requires more intentional onboarding to unlock full value.  Pricing & ROIMoney’s Worth: The platform provides high value by consolidating project tracking, document storage, and reporting into a single license. 

Lastly, with regards to AI & Intelligence, we are not currently leveraging Smartsheet's AI capabilities, but they represent a strategic opportunity for future growth:  Predictive Analysis: Using AI to identify potential project bottlenecks based on historical data. Utilizing AI to build complex cross-sheet formulas, lowering the technical barrier for new users.  
All in all, the Administrative Savings are significant. ROI is realized through the hours saved in coordination and the increased visibility that prevents costly project delays.

**What do you dislike about Smartsheet?**

One drawback I’ve experienced is that occasionally there are bugs where newly added text disappears, which can be frustrating during active work.
Overall, despite this occasional issue, it remains a reliable solution that enhances organization and helps keep projects on track.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet solves the critical problem of fragmented information by allowing us to link different tables together, which ensures that all project data remains synchronized across the organization. By creating this single source of truth, the platform eliminates the need for manual status updates and the human error often associated with compiling reports from multiple sources. I mostly use it to align timelines and estimate overall project health and performance, along with tracking colleagues’ availability. This level of visibility directly benefits the team by increasing accountability and saving hours of administrative coordination each week through automated notifications and data flows. Furthermore, the flexibility to switch between different views like Gantt charts or Kanban boards allows us to adapt to various project needs while maintaining a clear, structured way to track progress. Ultimately, Smartsheet provides a reliable solution that enhances organization, scales with our growing project complexity, and offers future opportunities for optimization through AI-driven predictive analysis

  ### 41. Clean, Intuitive, and Fast—Smartsheet Keeps Us Productive

**Rating:** 4.5/5.0 stars

**Reviewed by:** kathy L. | Property manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about Smartsheet?**

What I like best about Smartsheet is how easy it is to use, especially compared to more complex project management tools. The interface is clean and intuitive, so it doesn’t take long to understand how to build sheets, set up workflows, or start tracking tasks.

Another strong point is how quickly it responds. Whether I’m updating rows, switching between sheets, or collaborating with others in real time, everything feels smooth and fast. That responsiveness makes it much easier to stay productive without delays or frustration.

**What do you dislike about Smartsheet?**

What I dislike about Smartsheet is that, while it’s very user-friendly at a basic level, some of the more advanced features can feel complicated or unintuitive. Things like building complex automations, formulas, or reports often take time to learn, and the learning curve can be steeper than expected for new users.

**What problems is Smartsheet solving and how is that benefiting you?**

One of the biggest problems it addresses is scattered communication and disconnected tools. Instead of using emails, spreadsheets, and separate apps to manage work, Smartsheet centralizes tasks, deadlines, files, and updates in one place. This makes it much easier to stay organized and reduces the risk of missing important information.

  ### 42. Automation is a Highlight, But Workflow Glitches Need Fixing

**Rating:** 3.5/5.0 stars

**Reviewed by:** Eric L. | Enterprise (> 1000 emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about Smartsheet?**

I like the automation in Smartsheet. So if somebody requests something, I don't have to check manually right away. I can just get an email notification, check, and toggle the status, which I see as automation too. It notifies the request right away, and I like that.

**What do you dislike about Smartsheet?**

Sometimes, I have two Smartsheets linked, and if I approve something, it doesn't always go through to the next Smartsheet. I'll approve it, wait five seconds, and it says, changes have been made, do you wanna refresh? I press refresh, and it's back to the original status. The same issue occurs with denials; it just goes back to the original status. I don't know why that happens. Now I'm putting in notes for the denial reason instead of it moving to the denial sheet. But that needs to be fixed.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet to receive requests, review them, and notify users automatically. The automation means I don't have to check manually, saving time with email notifications and status updates.

  ### 43. User-Friendly for Excel Lovers, Centralized Our Workflow

**Rating:** 5.0/5.0 stars

**Reviewed by:** Janine A. | Adjunct Lecturer, School of Business, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about Smartsheet?**

Smartsheet serves as a centralized hub for data management, project management, and department operations. It operationalized my department by allowing the team to have one platform to communicate about project plans, updates, and workflow. I love the automation features, the forms, and being able to attach documents/URLS/links to the sheets. I also love the toggle between the calendar and grid views! The grid feature is similar to Excel, which made the transition smoother and more intuitive for the team. The initial setup was very easy, thanks to our helpful Smartsheet pro.

**What do you dislike about Smartsheet?**

We have to pay per membership for our team to have full access to use the platform. I wish it was more cost effective.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet to centralize our documents, serving as the hub for data and operations info. It allows us to streamline communication on one platform and manage projects and meetings efficiently with visual dashboards and workflow features.

  ### 44. Highly Effective for Project Management with Dynamic Features

**Rating:** 4.0/5.0 stars

**Reviewed by:** Hashem S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about Smartsheet?**

I like how we are able to track different projects and have insights on deliverables, including visualizations and using AI features. It's more dynamic than Excel spreadsheets. I do like the fact that we can connect multiple work streams and the ability to visualize is helpful.

**What do you dislike about Smartsheet?**

I think that having tabs or the ability to connect work streams more easily would be nice. It might be just that I don't know that feature yet. I also wish it would connect to Copilot. If I had to learn Smartsheet from scratch without someone on the team who was proficient, I believe that it would have been a long learning curve.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet to manage projects and track deliverables from contractors. It organizes competing interests, tracks dates, allows senior leadership to monitor deliverables, and connects work streams. The insights, visualizations, and AI features make it dynamic and more effective than Excel.

  ### 45. Efficient Tracker with Room for Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Shqip O. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about Smartsheet?**

I use Smartsheet primarily as trackers for financial data, projects, and Gantt charts. It lets me stay on top of finances really well and is the easiest way to create timing plans. I appreciate the ease of use and functionality, especially the ability to view timing plans in different views and create dependencies. When one step of the timing plan changes, I can amend it in the spreadsheet, and all consequent steps automatically update, saving me time. The initial setup was very easy with single sign-on.

**What do you dislike about Smartsheet?**

I often find sharing Smartsheet with clients quite difficult, often they're unable to access the sheets I create. I print PNGs but to get it to fit on one page the sheet is too small. Perhaps it's my lack of knowledge on how to scale it so I get a hi-res export.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps me stay on top of finances, create timing plans easily, and update dependencies quickly when plans shift, saving time.

  ### 46. Easy-to-Use, Reliable Smartsheet for Building Data Pipelines

**Rating:** 4.0/5.0 stars

**Reviewed by:** Gilberto C. | Product Support Technician, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about Smartsheet?**

Smartsheet is basically like an advanced Excel where you can store data and build a pipeline. I like that it’s very easy to use and understand, so anybody with some Excel knowledge could quickly set up their database or pipeline in Smartsheet. It’s also convenient that I can create a few different sheets, each set up in its own way depending on what I need. I’ve never seen it go down, and it’s been pretty fast in terms of performance and saving sheets.

**What do you dislike about Smartsheet?**

I dislike that if I forget to save after making a change within my sheet, it won’t save at all. I’d prefer it to save automatically and keep up with the last few changes (unless I missed that function).

Also, the limit on the amount of data you can have per sheet was too low for our company. I was just an admin assistant, so I had no control over what plan we had, but instead of upgrading to a better plan, we would split one sheet into two once we reached the data limit for a single sheet. I also don’t recall AI being integrated to help with anything, but I didn’t mind since there are already so many AI options to choose from.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheets helped keep up with a bunch of Property lists that we would receive, so each sheet was a region of the Uni

  ### 47. Flexible and Transparent Budget Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christina S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about Smartsheet?**

I love how flexible and easy Smartsheet is to tailor our workflows. We use it as a source of trust as it allows us to customize columns, add formulas, and build trackers that everyone has access to. It's made invoicing and budget tracking more organized and transparent for us. Having everything in one place is helpful so we can see where the budget stands, track spend in real time, and catch anything that might need attention. The initial setup for our team was also very easy.

**What do you dislike about Smartsheet?**

User experience for new users. There can be a learning curve when it comes to setting up formulas, workflows or navigation. Sometimes it could be a bit manual as well so setting up automations.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet makes invoicing and budget tracking more organized and transparent for us, with everything in one place to see where our budget stands and track spend in real time.

  ### 48. Effortless Team Management with Clear Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mothiba D. | Flexi@ Plasticland , Mid-Market (51-1000 emp.)

**Reviewed Date:** May 13, 2026

**What do you like best about Smartsheet?**

I love that Smartsheet is the easiest way to use, as it is not complicated. The initial setup was very easy for everyone to work with. I appreciate how it provides good insight about the current assistance and job done daily. It really helps solve conflicts and misunderstandings in the workspace. I find the ability to rate services and track work done extremely useful, which benefits our team by identifying unsatisfied services or giving credits to teams that worked efficiently.

**What do you dislike about Smartsheet?**

Everything is perfect and what could be improved is to use our voice in the comment section for those that are unable to write. I'm also suggesting a Smartsheet review on the last comments which enabled everyone to suggest compliment or complain.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet gives good insight into daily job performance, solves workspace conflicts and misunderstandings, and allows team to track work, address unsatisfied services, and reward efficient teams.

  ### 49. Significantly Boosted Efficiency with Centralized Store Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Benen H. | Operations Coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Smartsheet?**

It has increased the efficiency of the business significantly allowing us to share information with our stores in one location as well as allowing stores to fill in forms to request actions from us at support office.

**What do you dislike about Smartsheet?**

Updates mess with it occasionally. Table view i cannot send a single update request. i need to go back to grid view, send update request and then go back to table view if a store has entered the wrong info.

**What problems is Smartsheet solving and how is that benefiting you?**

Dashboard creation to cover off multiple KPI's for stores including stock management, stocktakes, special orders and stock adjustments.
It reduces emails significantly, keeps all info in one place for anyone relevant to view and there is now a history to go back to.

  ### 50. Effortless Scheduling with Room for AI Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Rahul L. | Hardware Operations Program Manager, Sustaining and Supplier Quality, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 08, 2026

**What do you like best about Smartsheet?**

I like Smartsheet for its ease of use, especially how I can easily create and view schedules. The ability to use predecessors and successors makes it very easy to manage schedules. I also find it very easy to edit anything and see the overall impact on the schedule. Everything, from the Gantt chart to the pre-final dates, is straightforward. It was also very easy to sign up and start using Smartsheet right away. Compared to using Google Sheets and Excel, Smartsheet feels like a step forward.

**What do you dislike about Smartsheet?**

The implementation of AI in Smartsheet could be improved. For instance, it should recognize changes in data, like when connected to my drive, and automatically update dates while asking for permission before making final changes. Also, the process of adding secondary tasks using indentations under a primary task could be more user-friendly.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps me create and maintain schedules effectively with gap charts, making project management easier.


## Smartsheet Discussions
  - [Is smartsheet good?](https://www.g2.com/discussions/is-smartsheet-good) - 8 comments, 5 upvotes
  - [In what ways has Smartsheet transformed project management and team collaboration in your organization?](https://www.g2.com/discussions/in-what-ways-has-smartsheet-transformed-project-management-and-team-collaboration-in-your-organization) - 3 comments, 4 upvotes
  - [How can I best make use of the dashboard feature?](https://www.g2.com/discussions/how-can-i-best-make-use-of-the-dashboard-feature) - 1 comment, 2 upvotes
  - [Any thoughts on linking SmartSheet to BlueBeam Revu? It would be great to be able to track Markup List in SmartSheet without having to export.](https://www.g2.com/discussions/any-thoughts-on-linking-smartsheet-to-bluebeam-revu-it-would-be-great-to-be-able-to-track-markup-list-in-smartsheet-without-having-to-export) - 1 comment, 2 upvotes
  - [Can I use smartsheet for free?](https://www.g2.com/discussions/can-i-use-smartsheet-for-free) - 10 comments, 1 upvote

- [View Smartsheet pricing details and edition comparison](https://www.g2.com/products/smartsheet/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+11%3A21%3A43+-0500&secure%5Bsession_id%5D=3d82ceaa-e34f-47cb-b6d4-e1858ebff6a2&secure%5Btoken%5D=4fa13a89385884839766c21db29e5c4e63b86142678ae7186c41d6e55af8fdef&format=llm_user)
## Smartsheet Integrations
  - [Acquia DAM (Widen)](https://www.g2.com/products/acquia-dam-widen/reviews)
  - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)
  - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews)
  - [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews)
  - [Adobe Photoshop](https://www.g2.com/products/adobe-photoshop/reviews)
  - [Aeries SIS](https://www.g2.com/products/aeries-sis/reviews)
  - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Airtable](https://www.g2.com/products/airtable/reviews)
  - [Alteryx](https://www.g2.com/products/alteryx/reviews)
  - [Asset Vision](https://www.g2.com/products/asset-vision/reviews)
  - [Autodesk Forma (formerly Autodesk Construction Cloud)](https://www.g2.com/products/autodesk-forma-formerly-autodesk-construction-cloud/reviews)
  - [Avoma](https://www.g2.com/products/avoma/reviews)
  - [Azure Boards](https://www.g2.com/products/azure-boards/reviews)
  - [Azure SQL Database](https://www.g2.com/products/azure-sql-database/reviews)
  - [BambooHR](https://www.g2.com/products/bamboohr/reviews)
  - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews)
  - [Box](https://www.g2.com/products/box/reviews)
  - [Brandfolder](https://www.g2.com/products/brandfolder/reviews)
  - [CentralReach](https://www.g2.com/products/centralreach/reviews)
  - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews)
  - [ChatGPT](https://www.g2.com/products/chatgpt/reviews)
  - [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews)
  - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews)
  - [Comply365](https://www.g2.com/products/comply365/reviews)
  - [Confluence](https://www.g2.com/products/confluence/reviews)
  - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews)
  - [Creatio](https://www.g2.com/products/creatio/reviews)
  - [CRM Assistant for Gmail™](https://www.g2.com/products/crm-assistant-for-gmail/reviews)
  - [Databricks](https://www.g2.com/products/databricks/reviews)
  - [Dayforce](https://www.g2.com/products/dayforce/reviews)
  - [Docusign](https://www.g2.com/products/docusign/reviews)
  - [Dropbox](https://www.g2.com/products/dropbox/reviews)
  - [Easy PDF](https://www.g2.com/products/easy-pdf/reviews)
  - [Ellucian Student](https://www.g2.com/products/ellucian-student/reviews)
  - [Excel Chart Animation](https://www.g2.com/products/excel-chart-animation/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [FocalScope](https://www.g2.com/products/focalscope/reviews)
  - [Gnosis Freight](https://www.g2.com/products/gnosis-freight/reviews)
  - [GoDaddy Website Builder](https://www.g2.com/products/godaddy-website-builder/reviews)
  - [Google Drive &amp; Docs for Confluence](https://www.g2.com/products/google-drive-docs-for-confluence/reviews)
  - [Google for Education](https://www.g2.com/products/google-for-education/reviews)
  - [Google Translate](https://www.g2.com/products/google-translate/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews)
  - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews)
  - [Gravity Forms](https://www.g2.com/products/gravity-forms/reviews)
  - [Help Scout](https://www.g2.com/products/help-scout/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Infor LN](https://www.g2.com/products/infor-ln/reviews)
  - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [Kip Enterprise](https://www.g2.com/products/kip-enterprise/reviews)
  - [KNIME](https://www.g2.com/products/knime-analytics-platform/reviews)
  - [LabVIEW](https://www.g2.com/products/labview/reviews)
  - [Lightspeed Retail](https://www.g2.com/products/lightspeed-retail/reviews)
  - [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews)
  - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews)
  - [Mapsly](https://www.g2.com/products/mapsly/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [Microsoft Fabric](https://www.g2.com/products/microsoft-fabric/reviews)
  - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews)
  - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews)
  - [Microsoft OneNote](https://www.g2.com/products/microsoft-onenote/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews)
  - [Microsoft Project &amp; Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews)
  - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews)
  - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews)
  - [Miro](https://www.g2.com/products/miro/reviews)
  - [NetSuite](https://www.g2.com/products/netsuite/reviews)
  - [Notion](https://www.g2.com/products/notion/reviews)
  - [OASIS](https://www.g2.com/products/oasis/reviews)
  - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [OnePager](https://www.g2.com/products/onepager-onepager/reviews)
  - [OpenAsset](https://www.g2.com/products/openasset/reviews)
  - [Oracle Database](https://www.g2.com/products/oracle-database/reviews)
  - [Oracle JD Edwards EnterpriseOne](https://www.g2.com/products/oracle-jd-edwards-enterpriseone/reviews)
  - [Pipedrive](https://www.g2.com/products/pipedrive/reviews)
  - [Planview Portfolios](https://www.g2.com/products/planview-portfolios/reviews)
  - [PowerBI for PureCloud](https://www.g2.com/products/powerbi-for-purecloud/reviews)
  - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews)
  - [PowerSchool SIS](https://www.g2.com/products/powerschool-sis/reviews)
  - [PowerSchool Unified Insights](https://www.g2.com/products/powerschool-unified-insights/reviews)
  - [Process Street](https://www.g2.com/products/process-street/reviews)
  - [Procore](https://www.g2.com/products/procore/reviews)
  - [Python](https://www.g2.com/products/python/reviews)
  - [Qlik Sense](https://www.g2.com/products/qlik-sense/reviews)
  - [QRCG](https://www.g2.com/products/qrcg/reviews)
  - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [Resource Management by Smartsheet](https://www.g2.com/products/resource-management-by-smartsheet/reviews)
  - [Rippling](https://www.g2.com/products/rippling/reviews)
  - [ROLLER Software](https://www.g2.com/products/roller-software/reviews)
  - [SafetyCulture](https://www.g2.com/products/safetyculturehq/reviews)
  - [Sage 300](https://www.g2.com/products/sage-300/reviews)
  - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews)
  - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [Simpro](https://www.g2.com/products/simpro/reviews)
  - [Skedda](https://www.g2.com/products/skedda/reviews)
  - [SKYPAD](https://www.g2.com/products/skypad/reviews)
  - [Skyward Student Management Suite](https://www.g2.com/products/skyward-student-management-suite/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [SlackNotify](https://www.g2.com/products/slacknotify/reviews)
  - [Snowflake](https://www.g2.com/products/snowflake/reviews)
  - [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews)
  - [Tableau](https://www.g2.com/products/tableau/reviews)
  - [Task Manager 20|20](https://www.g2.com/products/task-manager-20-20/reviews)
  - [The Jupyter Notebook](https://www.g2.com/products/the-jupyter-notebook/reviews)
  - [TrackWise](https://www.g2.com/products/honeywell-trackwise/reviews)
  - [TRAX Maintenance](https://www.g2.com/products/trax-maintenance/reviews)
  - [Trello](https://www.g2.com/products/trello/reviews)
  - [Trimble Connect](https://www.g2.com/products/trimble-trimble-connect/reviews)
  - [Tyler Enterprise ERP for Schools](https://www.g2.com/products/tyler-enterprise-erp-for-schools/reviews)
  - [Unanet AE ERP](https://www.g2.com/products/unanet-ae-erp/reviews)
  - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews)
  - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews)
  - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews)
  - [Wrike](https://www.g2.com/products/wrike/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)
  - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews)

## Smartsheet Features
**Tasks**
- Creation & Assignment
- Due Dates
- Task Prioritization
- To-Do Lists
- Dependencies
- Drag & Drop
- Recurring Tasks

**Portfolio Management**
- Portfolio Types
- Planning
- Alignment
- Portfolio Mix

**Setup**
- Activities
- Dependencies
- Notifications

**Platform Basics**
- Drag & Drop Scheduling
- Project and Task Lists Organization
- Project Templates
- Budgeting and Cost Estimation
- Team Member Roles
- Automated Alerts and Notficiations

**Task Creation**
- Creation & Assignment
- Due Dates
- Drag & Drop
- Mass Updates

**Automation**
- Workflows
- Customization
- Data repository

**Communication**
- Chat
- Discussions
- External
- Feedback

**Projects**
- Planning
- Project Map
- GANTT
- Calendar View
- Views
- Project Budgeting
- Issue Tracking
- Templates
- Critical Path
- Time & Expense
- Methodologies

**Project Management**
- Dependencies
- Priorities
- Lean Management

**Management**
- Audit Trail
- Integration

**Content Planning**
- Content Organization
- Task Assignment
- Content Scheduling

**Task Management**
- Task Prioritization
- To-Do Lists
- Dependencies
- Recurring Tasks

**Administration**
- Permissions
- Procedures
- Remote Work

**Content & Documents**
- File Sharing
- Notes
- Search
- Versioning

**Resource Management**
- Resource Definiton
- Capacity
- Scheduling

**Resource Management**
- Definition
- Allocation
- Optimization

**Project management**
- Task Prioritization
- Dependencies
- Planning
- Views
- Scheduling
- Critical Path
- Dashboards

**Controls**
- Custom Views
- Followers
- User Management
- Public Sharing

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation

**Project Monitoring**
- Baselining / KPIs
- Resource Allocation
- Dashboards

**Data & Analytics**
- Data Consolidation
- Visualizations
- Performance
- Risk Analysis

**Workload**
- Resource Allocation
- Workspace
- Configuration
- Insights

**Project Management**
- Task Management
- Planning
- Visibility
- Integration

**Marketing Campaign Performance**
- Performance and ROI Tracking
- Activity Tracking

**Agentic AI - Workflow Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication & Collaboration**
- Communication Channels
- Document Management
- Collaboration

**Remote Collaboration**
- Alignment
- Accountability
- Connectivity

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Strategy - Project and Portfolio Management**
- Simulation
- Tracking
- Planning
- Objectives
- Visiblity
- Alignment
- Risk Management
- Implementation
- Optimization
- Prioritization

**Agentic AI - Marketing Calendar**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Cost Management**
- Project Budgeting
- Time & Expense
- Profitability

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Project Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Integration**
- Front Office
- Back Office
- External data

**Agentic AI - Project Collaboration**
- Multi-step Planning
- Cross-system Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Work Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction

**Other Features**
- Integrations
- Reporting

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