Wrike Reviews & Product Details

The customization. We always say "everything is in pencil, not pen". Makes it easy for us to try out new workflows, make sure it works before transfering everything over. The user interface is easy to understand and does not require a lot of training from my end for the entire team. The support is great, I always get a speedy response from our rep whenever I need clarification or support. Review collected by and hosted on G2.com.

I wish we could be a little more custom in what we do and do not need. For example, I had to jump a tier and pay an extra $30+ per user/month to get one report. I ended up finding ways to make the report myself offline, but this was an issue we figured out after paying that amount for almost 2 years before realizing thats the only added perk we purchased Review collected by and hosted on G2.com.

As part of Cigna, I’ve been using Wrike for the last 8 months. It was a very new software for me at first, but I really like the UI design and find it very easy to navigate.

One improvement I’d suggest is in the Gantt Chart: I’d like dependencies to be easier to create, because sometimes I run into issues when connecting one dependency to another.

I also appreciate that it already offers integrations with multiple enterprise software tools, which reduces a lot of manual work. I’ve found it to be responsive in both the Windows application and the web version.

It’s also much cheaper than other software, for example Smartsheet, which saves a lot of money for the organization. As an admin, I’ve onboarded multiple users and found it very easy to provide KT to new users. From my own experience, I was also new to the application, and it was still easy to utilize the functionality.

Cigna AI has not been enabled yet, but I’ve tried a few functions as a beta tester. Summarizing and automating workflows felt much smoother compared to other competitive applications in the market. Review collected by and hosted on G2.com.

I’d like the Gantt chart UI to be improved. When I create dependencies, sometimes it’s hard to track the dependency path because the lines overlap and get superimposed on each other. Review collected by and hosted on G2.com.

As both a daily user and Wrike administrator, I continue to appreciate the platform's flexibility and scalability. The improvements to dashboards, automated workflows, request forms, and reporting have helped reduce manual administration and improved project visibility. The real-time collaboration features, custom item types, and integrations make it easier to manage complex projects while ensuring teams stay aligned and informed. Review collected by and hosted on G2.com.

While Wrike is a powerful project management platform, there is still room for improvement in advanced calculations and data analysis capabilities. Calculated custom fields remain more limited compared to Excel or dedicated BI tools, making complex reporting challenging. Enhanced dashboard customization, more advanced formula options, and greater flexibility in cross-project reporting would further strengthen Wrike for power users and administrators managing large portfolios. Review collected by and hosted on G2.com.

The ability to collaborate with teams across the globe. The onboarding is quite easy and people figure out how to use it quite quickly. I have my calendar integration turned on which massively helps to not miss deadlines.

The interface is quite straight forward to use, things are usually where I expect them to be, the dashboards in particular are my favourite feature to track all of our projects.

By creating blueprints we have cut down on time when it comes to setting up projects and we have added detailed request forms to make sure we get as much information as possible in advance, which cut down on the time spent on back and forth previously. Review collected by and hosted on G2.com.

Switching between space and account views can be clunky. If things re opened on account level you cannot change space level statuses for example which can be frustrating as our team uses specific statuses. Review collected by and hosted on G2.com.

I really like the Gantt implementation in Wrike; it's one of the best I've used on the web. The dependency configuration is fluid with drag-and-drop, and I love that the critical path recalculates automatically. The Snapshot feature is great for comparing the original baseline against actual execution, helping catch schedule slippages early. The dynamic request forms are also something I'm a fan of; they adapt based on the user's input and can auto-generate tasks or projects from templates. The no-code automation engine drastically cuts down on manual admin work and reduces human error. I also rely heavily on the table view with custom fields and the modular dashboards. These features are incredibly useful for adding formulas, budgets, and risk scores directly into a view that feels like a dynamic spreadsheet but with governance and permissions. Dashboards allow me to build a panel with widgets for specific data, and the scheduled reports by email save a lot of manual data export work. Lastly, Wrike's cross-tagging feature solves the cross-team visibility problem and eliminates the need for manual syncs and status-update emails, which is a huge plus for departments like procurement, operations, and IT. On the integrations side, the native connectors and open API let Wrike sit alongside the tools we already use (Microsoft Teams, Outlook, Google Drive and similar), so tasks and files stay in sync instead of being copied between systems. Performance is solid even with large projects: Gantt charts, table views and dashboards with hundreds of tasks load quickly and stay responsive when I edit dependencies or filter data. Review collected by and hosted on G2.com.

The learning curve is steep. This isn't a tool a team opens and intuitively uses in ten minutes; you need someone acting as a system architect up front to define the folder taxonomy, access rights, and workflows, and without that governance, new users can create a real mess in the structure. The interface is also dense, so for a casual user who just wants a simple task list, it can feel overwhelming and overbuilt. And the licensing model is a real drawback: the features that actually make the platform powerful, like Resource Management, Custom Roles, and Wrike Analyze, are locked behind the Business and Enterprise plans, which pushes up the cost per user pretty quickly. This makes onboarding heavier than it should be: the built-in guidance and support resources help, but a guided setup wizard with ready-made folder and workflow structures, plus a simplified view for occasional users, would cut the time to value considerably. Making a few of the premium features available as add-ons on lower plans would also improve the ROI for smaller teams. Review collected by and hosted on G2.com.

I hate timesheets normally but the timer inside each task is easy enough that I actually use it. Click start when I begin something, click stop when I'm done, and it logs against the right project automatically. That's it, nothing fancy, but it means at the end of the week I'm not trying to remember what I did on Tuesday. Review collected by and hosted on G2.com.

Sometime forget to switch tasks when I move to something new mid-day. Ends up logging an hour to the wrong project and I have to go fix it manually. Small thing but happens more than I'd like. Review collected by and hosted on G2.com.

I do like some of their newer AI features. I think it’s helpful to use their generative AI to help me brainstorm! Review collected by and hosted on G2.com.

I can appreciate that Wrike is adding new features but sometimes it feels overwhelming when they’re sending out so many new feature emails. It’s hard to tell if it’s going to be a helpful new tool for my company or not.

It would be great if they could do a quarterly roundup with quick tidbits of info on each new feature instead of a bunch of one-off emails. Review collected by and hosted on G2.com.

What I like most about Wrike is that everyday decisions no longer get delayed because everyone can clearly see the current status of work. I usually use custom workflows, dashboards, and request forms because they provide enough context before making a decision. The best helpful thing was that fewer discussions were needed just to understand what should happen next. Review collected by and hosted on G2.com.

Some advanced customization options take time to understand, especially during the initial setup. I have also noticed that a few settings require extra navigation before they become easy to locate. More simplified administration would improve the overall experience. Review collected by and hosted on G2.com.

We know what it was like to work within obscurity. That describes our former project management tools perfectly. With Wrike, the team has visibility on all of our projects in motion, including top priorities across our sub-teams. Our design team is quickly handed content necessary as our copywriting team completes documented review rounds—all in the same departmental space. The communications functionality of at-mentioning other team members and instant notifications has pulled conversations from the closed channels of Slack out into the open of the team.

The increased visibility to decisions and ongoing conversations has contributed to a more nimble team response and faster deliverable creation. The Wrike interface does require a higher level of onboarding that our team committed to upfront, but once training is completed, each team member can skillfully navigate around projects. Many of the deliverables we create impact multiple projects, and our team members can easily track which projects the deliverables support through projects. We can easily see where all of our many projects are at with a quick view of the Gantt chart, and we can quickly make changes as milestones shift to align with developing campaigns. Wrike is our go-to for our events management, deliverable creation, request management, and email workflow builds.

Wrike's excellent online, at-your-own-pace learning tracks—these helped get our team up to speed quickly! Review collected by and hosted on G2.com.

We don't have much to complain about when using Wrike. The most challenging situations we've faced is when we need to loop in other partners from our product team or external PR team, and they don't necessarily need the full option of a license. Connecting them into a project seems a bit overwhelming for a team that doesn't use Wrike within the company, and when we add in stakeholders for review items, they do seem to have a limited visibility into the project timeline.

The other challenge we've faced is with reviews. The Wrike review tool is effective and helpful when it comes to high-level ideas, but with detailed feedback from external teams needing a text tool for highlighting, commenting, and documenting changes, we've had to leverage other tools for the depth and speed of feedback we need. Wrike review does not provide tools for quickly hightlighting, updating, or recommending changes at that level. Review collected by and hosted on G2.com.

Wrike offers a customizable platform that integrates well with other tools like Outlook, making it easy to manage tasks and collaborate effectively. The customer service is responsive and values user feedback, fostering a community-driven approach to improvements. Review collected by and hosted on G2.com.

I use Wrike with my team to organize tasks, and I like how customizable Wrike is to suit any kind of workflow. The customer service is fantastic because they actually listen to customer feedback and requests, and they engage their customers with a lively community and rewards for their input. It's easy to set up; I set up the software for my team, and people were quick to learn how to use. Additionally, Wrike keeps all our information in one place so if someone is absent, someone else can pick up their ticket and continue the work. It integrates well with Outlook, allowing me to export emails directly into tasks, which saves time and keeps all the information together. Review collected by and hosted on G2.com.