Workflow management software helps companies define and manage business activities and tasks sequences. This type of software is used to improve employee productivity and optimize resource utilization. It can also increase collaboration between teams and departments. Workflow management software is used mostly by managers to define inter-and intra-departmental business flows.
Workflow management software is a light version of business process management software and is more beneficial for SMBs with a low to medium complexity level of operations. Workflow management software differs from project management software in that it does not manage separate projects or tasks. In addition, workflow management software, as opposed to project management software, allows for the automation of processes through integrations with other software tools, such as CRM software.
To qualify for inclusion in the Workflow Management category, a product must:
Allow for the creation of logical rules and rule management
Provide drag-and-drop features to create workflows
Provide users with the ability to automate tasks external to the workflow management software
Manage dependencies between tasks and workflows
Alert and notify users or managers based on predefined rules
Allow users to create forms