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Best Digital Process Automation (DPA) Software

MM
Researched and written by Matthew Miller

Digital process automation (DPA) software is an emerging market of tools containing features found in many technologies, including a number of process automation and rapid application development software technologies. These tools help companies develop completely automated, end-to-end case and process solutions. DPA platforms provide the tools necessary to build applications, trigger integrations, and manage the processes associated with virtually any digital workflow.

The underlying technology in DPA software is similar to that of low-code development and business process management tools. A key differentiator between DPA and other rapid application development tools is the role of the citizen developer. Users can often, but not always, build workflows and simple business applications using DPA platforms without any coding experience, while developers and designers can fine-tune functionality and appearance. But DPA tools are used as more of a digital transformation tool rather than a workplace innovation solution.

DPA tools provide unified cross-channel experiences for both internal and external purposes by coupling workflow automation and operational intelligence to improve efficiency across the board. Intelligent automation and case management technologies are combined to optimize orchestration and standardize user experience.

To qualify for inclusion in the Digital Process Automation (DPA) category, a product must:

Provide robotic and digital process automation capabilities
Facilitate end-to-end case management features
Incorporate some level of intelligent automation
Provide low-code application and workflow development capabilities

Best Digital Process Automation (DPA) Software At A Glance

Leader:
Laserfiche
Laserfiche
Highest Performer:
Kuali Build
Kuali Build
Best Contender:
NewgenONE Digital Transformation Platform
NewgenONE Digital Transformation Platform
Most Niche:
TrueContext, formerly ProntoForms
TrueContext, formerly ProntoForms
Most Trending:
Retool
Retool
Show LessShow More
Best Contender:
NewgenONE Digital Transformation Platform
NewgenONE Digital Transformation Platform
Most Niche:
TrueContext, formerly ProntoForms
TrueContext, formerly ProntoForms
Most Trending:
Retool
Retool

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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104 Listings in Digital Process Automation (DPA) Available
Laserfiche
(1,153)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
Entry Level Price:$50.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Get work done faster with Laserfiche, the leading SaaS provider of AI-powered document management and process automation. Through powerful workflows, electronic forms, document management and analytic

    Users
    • Business Systems Analyst
    • Deputy City Clerk
    Industries
    • Government Administration
    • Education Management
    Market Segment
    • 59% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Laserfiche Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    196
    Document Management
    102
    Form Creation
    96
    Process Automation
    84
    Features
    81
    Cons
    Missing Features
    69
    Learning Curve
    57
    Lacking Features
    36
    Complexity
    34
    Training Required
    33
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Laserfiche features and usability ratings that predict user satisfaction
    9.2
    Workflow Automation
    Average: 8.9
    8.8
    Data Mapping
    Average: 8.6
    9.1
    Workflow Mapping
    Average: 9.0
    8.8
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • User Sentiment
    How are these determined?Information
    These insights are written by G2's Market Research team, using actual user reviews for Laserfiche, left between July 2021 and September 2022.
    • Reviewers appreciate Laserfiche’s document and record management features for improved workflows.
    • Reviewers enjoy the fluidity and ease of the user interface.
    • Reviewers like the built-in form feature of the product, but some reviewers feel that the forms have limited functionality.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Laserfiche
    Company Website
    Year Founded
    1976
    HQ Location
    Long Beach, California
    Twitter
    @laserfiche
    4,830 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    406 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Get work done faster with Laserfiche, the leading SaaS provider of AI-powered document management and process automation. Through powerful workflows, electronic forms, document management and analytic

Users
  • Business Systems Analyst
  • Deputy City Clerk
Industries
  • Government Administration
  • Education Management
Market Segment
  • 59% Mid-Market
  • 26% Enterprise
Laserfiche Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
196
Document Management
102
Form Creation
96
Process Automation
84
Features
81
Cons
Missing Features
69
Learning Curve
57
Lacking Features
36
Complexity
34
Training Required
33
Laserfiche features and usability ratings that predict user satisfaction
9.2
Workflow Automation
Average: 8.9
8.8
Data Mapping
Average: 8.6
9.1
Workflow Mapping
Average: 9.0
8.8
Ease of Use
Average: 8.9
User Sentiment
How are these determined?Information
These insights are written by G2's Market Research team, using actual user reviews for Laserfiche, left between July 2021 and September 2022.
  • Reviewers appreciate Laserfiche’s document and record management features for improved workflows.
  • Reviewers enjoy the fluidity and ease of the user interface.
  • Reviewers like the built-in form feature of the product, but some reviewers feel that the forms have limited functionality.
Seller Details
Seller
Laserfiche
Company Website
Year Founded
1976
HQ Location
Long Beach, California
Twitter
@laserfiche
4,830 Twitter followers
LinkedIn® Page
www.linkedin.com
406 employees on LinkedIn®
Get a quote
Bizagi
(236)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bizagi is a low-code process automation platform designed to help organizations streamline their operations by connecting people, applications, robots, and information in a cohesive manner. This innov

    Users
    • Business Analyst
    Industries
    • Information Technology and Services
    • Banking
    Market Segment
    • 43% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Bizagi is a business process automation platform that offers low code management system and automating workflow as per user requirements.
    • Reviewers like Bizagi's user-friendly interface, intuitive drag and drop functionality, and its ability to increase productivity and operational efficiency in a short time, along with its seamless integration with other tools.
    • Users mentioned that Bizagi has a steep learning curve, especially for advanced features, and some users faced difficulties in setting up custom notifications and advanced integrations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bizagi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    92
    Intuitive
    38
    Automation
    37
    Integrations
    37
    Easy Integrations
    36
    Cons
    Performance Issues
    23
    Missing Features
    21
    Complexity
    20
    Learning Curve
    20
    Slow Performance
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bizagi features and usability ratings that predict user satisfaction
    8.9
    Workflow Automation
    Average: 8.9
    9.0
    Data Mapping
    Average: 8.6
    9.0
    Workflow Mapping
    Average: 9.0
    9.0
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bizagi
    Company Website
    Year Founded
    1989
    HQ Location
    1775 Tysons Blvd, 5th Floor, Tysons, VA, 22102
    Twitter
    @bizagi
    5,785 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    456 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bizagi is a low-code process automation platform designed to help organizations streamline their operations by connecting people, applications, robots, and information in a cohesive manner. This innov

Users
  • Business Analyst
Industries
  • Information Technology and Services
  • Banking
Market Segment
  • 43% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Bizagi is a business process automation platform that offers low code management system and automating workflow as per user requirements.
  • Reviewers like Bizagi's user-friendly interface, intuitive drag and drop functionality, and its ability to increase productivity and operational efficiency in a short time, along with its seamless integration with other tools.
  • Users mentioned that Bizagi has a steep learning curve, especially for advanced features, and some users faced difficulties in setting up custom notifications and advanced integrations.
Bizagi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
92
Intuitive
38
Automation
37
Integrations
37
Easy Integrations
36
Cons
Performance Issues
23
Missing Features
21
Complexity
20
Learning Curve
20
Slow Performance
18
Bizagi features and usability ratings that predict user satisfaction
8.9
Workflow Automation
Average: 8.9
9.0
Data Mapping
Average: 8.6
9.0
Workflow Mapping
Average: 9.0
9.0
Ease of Use
Average: 8.9
Seller Details
Seller
Bizagi
Company Website
Year Founded
1989
HQ Location
1775 Tysons Blvd, 5th Floor, Tysons, VA, 22102
Twitter
@bizagi
5,785 Twitter followers
LinkedIn® Page
www.linkedin.com
456 employees on LinkedIn®
Get a quote

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Appian
(419)4.5 out of 5
View top Consulting Services for Appian
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

    Users
    • Consultant
    • Manager
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 58% Enterprise
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Appian is a low-code environment that allows users to create and formulate complex business processes.
    • Users like the ease of development, the speed of delivery, and the tool's adaptability to new trends, including AI, as well as its integration capabilities when working with multiple applications.
    • Users reported issues with maintenance during updates due to deprecated plugins, limitations in UI styles, difficulties in tailoring the platform to certain business needs, and struggles with processing large volumes of data.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Appian Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    69
    Fast Development
    33
    Development Speed
    26
    Low Code
    25
    Speed
    24
    Cons
    Limitations
    27
    Lacking Features
    23
    Limited Customization
    22
    Limited Features
    22
    Missing Features
    19
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Appian features and usability ratings that predict user satisfaction
    8.8
    Workflow Automation
    Average: 8.9
    8.5
    Data Mapping
    Average: 8.6
    8.8
    Workflow Mapping
    Average: 9.0
    8.7
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Appian
    Company Website
    Year Founded
    1999
    HQ Location
    McLean, Virginia
    Twitter
    @Appian
    16,501 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,274 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

Users
  • Consultant
  • Manager
Industries
  • Financial Services
  • Banking
Market Segment
  • 58% Enterprise
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Appian is a low-code environment that allows users to create and formulate complex business processes.
  • Users like the ease of development, the speed of delivery, and the tool's adaptability to new trends, including AI, as well as its integration capabilities when working with multiple applications.
  • Users reported issues with maintenance during updates due to deprecated plugins, limitations in UI styles, difficulties in tailoring the platform to certain business needs, and struggles with processing large volumes of data.
Appian Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
Fast Development
33
Development Speed
26
Low Code
25
Speed
24
Cons
Limitations
27
Lacking Features
23
Limited Customization
22
Limited Features
22
Missing Features
19
Appian features and usability ratings that predict user satisfaction
8.8
Workflow Automation
Average: 8.9
8.5
Data Mapping
Average: 8.6
8.8
Workflow Mapping
Average: 9.0
8.7
Ease of Use
Average: 8.9
Seller Details
Seller
Appian
Company Website
Year Founded
1999
HQ Location
McLean, Virginia
Twitter
@Appian
16,501 Twitter followers
LinkedIn® Page
www.linkedin.com
2,274 employees on LinkedIn®
Kissflow
(586)4.3 out of 5
Optimized for quick response
7th Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kissflow enables process owners and IT developers to automate and build middle-office

    Users
    • IT Manager
    • Business Analyst
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 55% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kissflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    43
    Automation
    19
    Customization
    18
    Easy Creation
    18
    Flexibility
    18
    Cons
    Limited Features
    14
    Missing Features
    11
    Limited Customization
    9
    Integration Issues
    7
    Access Control
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kissflow features and usability ratings that predict user satisfaction
    9.2
    Workflow Automation
    Average: 8.9
    8.8
    Data Mapping
    Average: 8.6
    8.8
    Workflow Mapping
    Average: 9.0
    8.8
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    KissFlow
    Company Website
    Year Founded
    2012
    HQ Location
    Delaware, USA
    Twitter
    @kissflow
    6,982 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    563 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kissflow enables process owners and IT developers to automate and build middle-office

Users
  • IT Manager
  • Business Analyst
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 55% Mid-Market
  • 24% Small-Business
Kissflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
43
Automation
19
Customization
18
Easy Creation
18
Flexibility
18
Cons
Limited Features
14
Missing Features
11
Limited Customization
9
Integration Issues
7
Access Control
6
Kissflow features and usability ratings that predict user satisfaction
9.2
Workflow Automation
Average: 8.9
8.8
Data Mapping
Average: 8.6
8.8
Workflow Mapping
Average: 9.0
8.8
Ease of Use
Average: 8.9
Seller Details
Seller
KissFlow
Company Website
Year Founded
2012
HQ Location
Delaware, USA
Twitter
@kissflow
6,982 Twitter followers
LinkedIn® Page
www.linkedin.com
563 employees on LinkedIn®
AuraQuantic
(25)5.0 out of 5
1st Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
Entry Level Price:€28.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AuraQuantic is a no-code digital platform designed to help business users easily and rapidly build unlimited processes and applications for automating end-to-end operations. This innovative solution e

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Enterprise
    • 44% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AuraQuantic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation Efficiency
    1
    Customization Options
    1
    Easy Setup
    1
    No Coding
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AuraQuantic features and usability ratings that predict user satisfaction
    10.0
    Workflow Automation
    Average: 8.9
    10.0
    Data Mapping
    Average: 8.6
    10.0
    Workflow Mapping
    Average: 9.0
    10.0
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AuraQuantic
    Company Website
    Year Founded
    2002
    HQ Location
    Miami, FL
    LinkedIn® Page
    www.linkedin.com
    106 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AuraQuantic is a no-code digital platform designed to help business users easily and rapidly build unlimited processes and applications for automating end-to-end operations. This innovative solution e

Users
No information available
Industries
No information available
Market Segment
  • 56% Enterprise
  • 44% Mid-Market
AuraQuantic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation Efficiency
1
Customization Options
1
Easy Setup
1
No Coding
1
Cons
This product has not yet received any negative sentiments.
AuraQuantic features and usability ratings that predict user satisfaction
10.0
Workflow Automation
Average: 8.9
10.0
Data Mapping
Average: 8.6
10.0
Workflow Mapping
Average: 9.0
10.0
Ease of Use
Average: 8.9
Seller Details
Seller
AuraQuantic
Company Website
Year Founded
2002
HQ Location
Miami, FL
LinkedIn® Page
www.linkedin.com
106 employees on LinkedIn®
Get a quote
Retool
(331)4.6 out of 5
10th Easiest To Use in Digital Process Automation (DPA) software
View top Consulting Services for Retool
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Retool is an application development platform that enables developers to combine the benefits of traditional software development with a drag-and-drop UI editor and AI to build internal tools radicall

    Users
    • Software Engineer
    • CEO
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 53% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Retool Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    144
    Features
    63
    Functionality
    54
    Easy Creation
    53
    Integration
    51
    Cons
    Missing Features
    40
    Learning Curve
    35
    Performance Issues
    30
    Limited Customization
    27
    Learning Difficulty
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Retool features and usability ratings that predict user satisfaction
    8.8
    Workflow Automation
    Average: 8.9
    8.3
    Data Mapping
    Average: 8.6
    8.7
    Workflow Mapping
    Average: 9.0
    8.6
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Retool
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California, United States
    Twitter
    @retool
    16,684 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    427 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Retool is an application development platform that enables developers to combine the benefits of traditional software development with a drag-and-drop UI editor and AI to build internal tools radicall

Users
  • Software Engineer
  • CEO
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 53% Small-Business
  • 40% Mid-Market
Retool Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
144
Features
63
Functionality
54
Easy Creation
53
Integration
51
Cons
Missing Features
40
Learning Curve
35
Performance Issues
30
Limited Customization
27
Learning Difficulty
25
Retool features and usability ratings that predict user satisfaction
8.8
Workflow Automation
Average: 8.9
8.3
Data Mapping
Average: 8.6
8.7
Workflow Mapping
Average: 9.0
8.6
Ease of Use
Average: 8.9
Seller Details
Seller
Retool
Company Website
Year Founded
2017
HQ Location
San Francisco, California, United States
Twitter
@retool
16,684 Twitter followers
LinkedIn® Page
www.linkedin.com
427 employees on LinkedIn®
Creatio
(275)4.7 out of 5
8th Easiest To Use in Digital Process Automation (DPA) software
View top Consulting Services for Creatio
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creatio is a powerful AI-native no-code platform purpose-built for large organizations to automate workflows and CRM across the entire enterprise. Creatio offers one unified platform where sales, mark

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creatio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Customizability
    30
    Features
    26
    Customization
    24
    Automation
    23
    Cons
    Limited Features
    14
    Missing Features
    14
    Learning Curve
    10
    Complexity
    8
    Limited Options
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creatio features and usability ratings that predict user satisfaction
    9.3
    Workflow Automation
    Average: 8.9
    9.2
    Data Mapping
    Average: 8.6
    9.4
    Workflow Mapping
    Average: 9.0
    9.1
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creatio
    Company Website
    Year Founded
    2014
    HQ Location
    Boston, Massachusetts
    Twitter
    @Creatio_Global
    4,018 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    864 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creatio is a powerful AI-native no-code platform purpose-built for large organizations to automate workflows and CRM across the entire enterprise. Creatio offers one unified platform where sales, mark

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 39% Mid-Market
Creatio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Customizability
30
Features
26
Customization
24
Automation
23
Cons
Limited Features
14
Missing Features
14
Learning Curve
10
Complexity
8
Limited Options
8
Creatio features and usability ratings that predict user satisfaction
9.3
Workflow Automation
Average: 8.9
9.2
Data Mapping
Average: 8.6
9.4
Workflow Mapping
Average: 9.0
9.1
Ease of Use
Average: 8.9
Seller Details
Seller
Creatio
Company Website
Year Founded
2014
HQ Location
Boston, Massachusetts
Twitter
@Creatio_Global
4,018 Twitter followers
LinkedIn® Page
www.linkedin.com
864 employees on LinkedIn®
Twixor
(70)4.9 out of 5
4th Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

    Users
    • Conference Producer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Small-Business
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Twixor is a conversational AI platform that assists in building workflows, automating customer conversations, and integrating AI assistants across multiple communication channels.
    • Users frequently mention the ease of use, the ability to build powerful AI workflows without coding knowledge, the efficient billing management system, and the helpful customer service team.
    • Users reported occasional slowdowns when the server is under heavy load, a challenging initial setup process, a lack of beginner-friendly pop-ups, and difficulties in customizing the analytics dashboard.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Twixor Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    46
    Features
    44
    Helpful
    31
    Automation
    30
    Easy Integrations
    30
    Cons
    Learning Curve
    24
    Steep Learning Curve
    14
    Difficult Learning
    11
    Limited Customization
    9
    Difficult Setup
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Twixor features and usability ratings that predict user satisfaction
    9.9
    Workflow Automation
    Average: 8.9
    9.7
    Data Mapping
    Average: 8.6
    9.9
    Workflow Mapping
    Average: 9.0
    9.7
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twixor
    Company Website
    Year Founded
    2019
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    83 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

Users
  • Conference Producer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Small-Business
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Twixor is a conversational AI platform that assists in building workflows, automating customer conversations, and integrating AI assistants across multiple communication channels.
  • Users frequently mention the ease of use, the ability to build powerful AI workflows without coding knowledge, the efficient billing management system, and the helpful customer service team.
  • Users reported occasional slowdowns when the server is under heavy load, a challenging initial setup process, a lack of beginner-friendly pop-ups, and difficulties in customizing the analytics dashboard.
Twixor Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
46
Features
44
Helpful
31
Automation
30
Easy Integrations
30
Cons
Learning Curve
24
Steep Learning Curve
14
Difficult Learning
11
Limited Customization
9
Difficult Setup
7
Twixor features and usability ratings that predict user satisfaction
9.9
Workflow Automation
Average: 8.9
9.7
Data Mapping
Average: 8.6
9.9
Workflow Mapping
Average: 9.0
9.7
Ease of Use
Average: 8.9
Seller Details
Seller
Twixor
Company Website
Year Founded
2019
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
83 employees on LinkedIn®
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Pega Platform
(272)4.2 out of 5
6th Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve the

    Users
    • Senior Software Engineer
    • Consultant
    Industries
    • Information Technology and Services
    • Banking
    Market Segment
    • 68% Enterprise
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pega Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Automation
    6
    Efficiency Improvement
    6
    Efficiency
    5
    Fast Development
    5
    Cons
    Missing Features
    4
    Lack of Knowledge
    3
    Learning Curve
    3
    Poor Support
    3
    Steep Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pega Platform features and usability ratings that predict user satisfaction
    8.9
    Workflow Automation
    Average: 8.9
    7.8
    Data Mapping
    Average: 8.6
    8.8
    Workflow Mapping
    Average: 9.0
    8.3
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pegasystems
    Year Founded
    1983
    HQ Location
    Cambridge, MA
    Twitter
    @pega
    45,827 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,520 employees on LinkedIn®
    Ownership
    NASDAQ:PEGA
Product Description
How are these determined?Information
This description is provided by the seller.

Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve the

Users
  • Senior Software Engineer
  • Consultant
Industries
  • Information Technology and Services
  • Banking
Market Segment
  • 68% Enterprise
  • 20% Mid-Market
Pega Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Automation
6
Efficiency Improvement
6
Efficiency
5
Fast Development
5
Cons
Missing Features
4
Lack of Knowledge
3
Learning Curve
3
Poor Support
3
Steep Learning Curve
3
Pega Platform features and usability ratings that predict user satisfaction
8.9
Workflow Automation
Average: 8.9
7.8
Data Mapping
Average: 8.6
8.8
Workflow Mapping
Average: 9.0
8.3
Ease of Use
Average: 8.9
Seller Details
Seller
Pegasystems
Year Founded
1983
HQ Location
Cambridge, MA
Twitter
@pega
45,827 Twitter followers
LinkedIn® Page
www.linkedin.com
5,520 employees on LinkedIn®
Ownership
NASDAQ:PEGA
Read Pega Platform Reviews
SS&C Blue Prism Intelligent Automation Platform
(399)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SS&C Blue Prism’s intelligent automation platform (IAP) connects a unified workforce of people and digital resources with systems, cognitive tools, applications and technologies, including an ecos

    Users
    • RPA Developer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 55% Enterprise
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SS&C Blue Prism Intelligent Automation Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    85
    Automation
    58
    Automation Ease
    35
    Process Automation
    35
    Efficiency
    34
    Cons
    Missing Features
    32
    Learning Curve
    22
    Limited Features
    21
    Integration Issues
    19
    Complexity
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SS&C Blue Prism Intelligent Automation Platform features and usability ratings that predict user satisfaction
    9.4
    Workflow Automation
    Average: 8.9
    8.9
    Data Mapping
    Average: 8.6
    9.2
    Workflow Mapping
    Average: 9.0
    8.9
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • User Sentiment
    How are these determined?Information
    These insights are written by G2's Market Research team, using actual user reviews for SS&C Blue Prism Intelligent Automation Platform, left between February 2022 and May 2022.
    • Reviewers of SS&C Blue Prism - RPA | Robotic Process Automation enjoy the product's ability to visualize workflows and automation projects.
    • Reviewers of the product have noted that the OCR technology could be improved.
    • Reviewers appreciated the product’s ability to be integrated with a host of other tools.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SS&C Blue Prism
    Year Founded
    2001
    HQ Location
    Windsor, CT
    Twitter
    @SSCTechnologies
    4,825 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,046 employees on LinkedIn®
    Ownership
    NASDAQ: SSNC
Product Description
How are these determined?Information
This description is provided by the seller.

SS&C Blue Prism’s intelligent automation platform (IAP) connects a unified workforce of people and digital resources with systems, cognitive tools, applications and technologies, including an ecos

Users
  • RPA Developer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 55% Enterprise
  • 27% Mid-Market
SS&C Blue Prism Intelligent Automation Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
85
Automation
58
Automation Ease
35
Process Automation
35
Efficiency
34
Cons
Missing Features
32
Learning Curve
22
Limited Features
21
Integration Issues
19
Complexity
17
SS&C Blue Prism Intelligent Automation Platform features and usability ratings that predict user satisfaction
9.4
Workflow Automation
Average: 8.9
8.9
Data Mapping
Average: 8.6
9.2
Workflow Mapping
Average: 9.0
8.9
Ease of Use
Average: 8.9
User Sentiment
How are these determined?Information
These insights are written by G2's Market Research team, using actual user reviews for SS&C Blue Prism Intelligent Automation Platform, left between February 2022 and May 2022.
  • Reviewers of SS&C Blue Prism - RPA | Robotic Process Automation enjoy the product's ability to visualize workflows and automation projects.
  • Reviewers of the product have noted that the OCR technology could be improved.
  • Reviewers appreciated the product’s ability to be integrated with a host of other tools.
Seller Details
Seller
SS&C Blue Prism
Year Founded
2001
HQ Location
Windsor, CT
Twitter
@SSCTechnologies
4,825 Twitter followers
LinkedIn® Page
www.linkedin.com
1,046 employees on LinkedIn®
Ownership
NASDAQ: SSNC
Read SS&C Blue Prism Intelligent Automation Platform Reviews
NewgenONE Digital Transformation Platform
(89)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simplify your complex, content-driven business needs with one comprehensive low-code digital transformation platform. A unified, cloud-based low-code platform for automating end-to-end processes and c

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 58% Enterprise
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NewgenONE Digital Transformation Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Data Management
    18
    Intuitive
    17
    User Interface
    16
    Features
    13
    Cons
    Performance Issues
    15
    Improvement Needed
    14
    Poor Interface
    10
    Poor UI
    10
    Poor Interface Design
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NewgenONE Digital Transformation Platform features and usability ratings that predict user satisfaction
    9.5
    Workflow Automation
    Average: 8.9
    9.0
    Data Mapping
    Average: 8.6
    9.3
    Workflow Mapping
    Average: 9.0
    8.5
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Newgen
    Year Founded
    1992
    HQ Location
    Mclean, VA
    Twitter
    @newgensoftware
    3,317 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,203 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simplify your complex, content-driven business needs with one comprehensive low-code digital transformation platform. A unified, cloud-based low-code platform for automating end-to-end processes and c

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 58% Enterprise
  • 22% Mid-Market
NewgenONE Digital Transformation Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Data Management
18
Intuitive
17
User Interface
16
Features
13
Cons
Performance Issues
15
Improvement Needed
14
Poor Interface
10
Poor UI
10
Poor Interface Design
9
NewgenONE Digital Transformation Platform features and usability ratings that predict user satisfaction
9.5
Workflow Automation
Average: 8.9
9.0
Data Mapping
Average: 8.6
9.3
Workflow Mapping
Average: 9.0
8.5
Ease of Use
Average: 8.9
Seller Details
Seller
Newgen
Year Founded
1992
HQ Location
Mclean, VA
Twitter
@newgensoftware
3,317 Twitter followers
LinkedIn® Page
www.linkedin.com
5,203 employees on LinkedIn®
Read NewgenONE Digital Transformation Platform Reviews
Quixy
(129)5.0 out of 5
5th Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Quixy is a cloud-based, user-friendly platform that empowers users without coding skills to create enterprise-grade applications ten times faster using a simple drag-and-drop design. Built for today’s

    Users
    • Senior Software Engineer
    • Associate Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Quixy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Efficiency
    2
    Efficiency Improvement
    2
    Features
    2
    Intuitive
    2
    Cons
    Missing Features
    2
    Functionality Limitations
    1
    Learning Curve
    1
    Learning Difficulty
    1
    Limited Templates
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Quixy features and usability ratings that predict user satisfaction
    10.0
    Workflow Automation
    Average: 8.9
    9.8
    Data Mapping
    Average: 8.6
    9.9
    Workflow Mapping
    Average: 9.0
    9.9
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • User Sentiment
    How are these determined?Information
    These insights are written by G2's Market Research team, using actual user reviews for Quixy, left between February 2022 and May 2022.
    • Reviewers find Quixy useful for improving internal business processes.
    • Reviewers appreciate this product’s capabilities for building workforce management apps.
    • Reviewers like this product’s out-of-the-box templates.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Quixy
    Year Founded
    2019
    HQ Location
    Hyderabad, Telangana
    Twitter
    @QuixyOfficial
    1,314 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    279 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Quixy is a cloud-based, user-friendly platform that empowers users without coding skills to create enterprise-grade applications ten times faster using a simple drag-and-drop design. Built for today’s

Users
  • Senior Software Engineer
  • Associate Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 23% Small-Business
Quixy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Efficiency
2
Efficiency Improvement
2
Features
2
Intuitive
2
Cons
Missing Features
2
Functionality Limitations
1
Learning Curve
1
Learning Difficulty
1
Limited Templates
1
Quixy features and usability ratings that predict user satisfaction
10.0
Workflow Automation
Average: 8.9
9.8
Data Mapping
Average: 8.6
9.9
Workflow Mapping
Average: 9.0
9.9
Ease of Use
Average: 8.9
User Sentiment
How are these determined?Information
These insights are written by G2's Market Research team, using actual user reviews for Quixy, left between February 2022 and May 2022.
  • Reviewers find Quixy useful for improving internal business processes.
  • Reviewers appreciate this product’s capabilities for building workforce management apps.
  • Reviewers like this product’s out-of-the-box templates.
Seller Details
Seller
Quixy
Year Founded
2019
HQ Location
Hyderabad, Telangana
Twitter
@QuixyOfficial
1,314 Twitter followers
LinkedIn® Page
www.linkedin.com
279 employees on LinkedIn®
Read Quixy Reviews
Nintex
(1,311)4.2 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nintex helps companies unlock the power of endless possibilities. Today more than 8,000 public and private sector organizations across 90 countries turn to the Nintex platform to automate how work get

    Users
    • Business Analyst
    • Salesforce Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 48% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nintex Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Automation
    15
    Customization
    14
    Easy Setup
    13
    Versatility
    13
    Cons
    Limited Features
    13
    Performance Issues
    10
    Expensive
    8
    Learning Curve
    8
    Slow Performance
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nintex features and usability ratings that predict user satisfaction
    8.9
    Workflow Automation
    Average: 8.9
    7.7
    Data Mapping
    Average: 8.6
    8.5
    Workflow Mapping
    Average: 9.0
    8.3
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nintex
    Company Website
    Year Founded
    2006
    HQ Location
    Bellevue, WA
    Twitter
    @Nintex
    8,078 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,234 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nintex helps companies unlock the power of endless possibilities. Today more than 8,000 public and private sector organizations across 90 countries turn to the Nintex platform to automate how work get

Users
  • Business Analyst
  • Salesforce Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 48% Enterprise
  • 40% Mid-Market
Nintex Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Automation
15
Customization
14
Easy Setup
13
Versatility
13
Cons
Limited Features
13
Performance Issues
10
Expensive
8
Learning Curve
8
Slow Performance
8
Nintex features and usability ratings that predict user satisfaction
8.9
Workflow Automation
Average: 8.9
7.7
Data Mapping
Average: 8.6
8.5
Workflow Mapping
Average: 9.0
8.3
Ease of Use
Average: 8.9
Seller Details
Seller
Nintex
Company Website
Year Founded
2006
HQ Location
Bellevue, WA
Twitter
@Nintex
8,078 Twitter followers
LinkedIn® Page
www.linkedin.com
1,234 employees on LinkedIn®
Appsmith
(65)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Appsmith is an open-source low-code application platform that simplifies custom application development for businesses, allowing them to streamline operations, automate processes, quickly integrate mu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 66% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Appsmith Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    56
    Time-saving
    25
    Features
    24
    Easy Integrations
    22
    User Interface
    22
    Cons
    Limited Features
    25
    Missing Features
    16
    Lack of Features
    15
    Poor UI Design
    12
    Poor User Interface
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Appsmith features and usability ratings that predict user satisfaction
    8.0
    Workflow Automation
    Average: 8.9
    9.1
    Data Mapping
    Average: 8.6
    8.0
    Workflow Mapping
    Average: 9.0
    9.1
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Appsmith
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, US
    Twitter
    @theappsmith
    3,578 Twitter followers
    LinkedIn® Page
    in.linkedin.com
    94 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Appsmith is an open-source low-code application platform that simplifies custom application development for businesses, allowing them to streamline operations, automate processes, quickly integrate mu

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 66% Small-Business
  • 25% Mid-Market
Appsmith Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
56
Time-saving
25
Features
24
Easy Integrations
22
User Interface
22
Cons
Limited Features
25
Missing Features
16
Lack of Features
15
Poor UI Design
12
Poor User Interface
10
Appsmith features and usability ratings that predict user satisfaction
8.0
Workflow Automation
Average: 8.9
9.1
Data Mapping
Average: 8.6
8.0
Workflow Mapping
Average: 9.0
9.1
Ease of Use
Average: 8.9
Seller Details
Seller
Appsmith
Company Website
Year Founded
2019
HQ Location
San Francisco, US
Twitter
@theappsmith
3,578 Twitter followers
LinkedIn® Page
in.linkedin.com
94 employees on LinkedIn®
IBM Process Automation Manager Open Edition
(19)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Today's business environment is changing more rapidly than ever. To succeed, your business has to be agile. It must respond quickly as markets, customer needs, and regulations change. But the path to

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Enterprise
    • 32% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IBM Process Automation Manager Open Edition features and usability ratings that predict user satisfaction
    9.2
    Workflow Automation
    Average: 8.9
    7.9
    Data Mapping
    Average: 8.6
    7.5
    Workflow Mapping
    Average: 9.0
    8.3
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IBM
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    709,653 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    317,108 employees on LinkedIn®
    Ownership
    SWX:IBM
Product Description
How are these determined?Information
This description is provided by the seller.

Today's business environment is changing more rapidly than ever. To succeed, your business has to be agile. It must respond quickly as markets, customer needs, and regulations change. But the path to

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Enterprise
  • 32% Mid-Market
IBM Process Automation Manager Open Edition features and usability ratings that predict user satisfaction
9.2
Workflow Automation
Average: 8.9
7.9
Data Mapping
Average: 8.6
7.5
Workflow Mapping
Average: 9.0
8.3
Ease of Use
Average: 8.9
Seller Details
Seller
IBM
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
709,653 Twitter followers
LinkedIn® Page
www.linkedin.com
317,108 employees on LinkedIn®
Ownership
SWX:IBM
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104 Listings in Digital Process Automation (DPA) Available

Digital Process Automation (DPA) Topics

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Learn More About Digital Process Automation (DPA) Software

What is Digital Process Automation (DPA) Software?

Digital process automation (DPA) software is a relative newcomer in the process automation space. In some regards, it is a continuation of, and improvement to, traditional business process management software, as it also helps define, automate, and report on processes that are intended to help optimize businesses to deliver on company goals. A key difference is that DPA involves an aspect of intelligence, or artificial intelligence, inasmuch as it is focused on providing an end-to-end solution to improve workflows and processes. As opposed to robotic process automation (RPA), which focuses on the automation of particular tasks, DPA provides a platform that is used to transform an entire business, providing an end-to-end approach to automation. These tools include the tools necessary to build applications, trigger integrations, and manage the processes associated with virtually any digital workflow. While these types of automation technologies are often perceived as fundamentally back-office solutions, successful companies are leveraging it for managing all aspects of workflow automation, including customer service, recruitment, leave management, and much more.

Key Benefits of DPA Software

  • Increase productivity, to allow workers to focus on higher-level, human-centric tasks
  • Boost efficiency by giving humans the automation tools they need to succeed
  • Improve accuracy through tried-and-tested automation that removes the possibility of human error

Why Use Digital Process Automation (DPA) Software?

Businesses often cite automation being too difficult and complicated to implement as a key concern. Therefore, many tremble in fear and do not even begin on their journey toward automation. However, the landscape provides easy-to-use, drag-and-drop friendly tools such as DPA software, which will quickly help business users get up and running with little to no IT support needed. By leveraging powerful and easy-to-use workflow automation software, one can look at business processes with a bird’s-eye view and streamline the processes that make up the core of a business. Instead of working on automating individual tasks, smart businesses are looking at revamping and transforming processes to change the way they are running their business as a whole.

Revamp business processes — Organizations can get set in their ways, becoming entrenched in how they do things. With DPA, they can intelligently think about and execute their processes in an automated fashion.

Give power to the citizen developer — DPA software allows the citizen developer the ability to iterate and create new business applications with an easy-to-use low-code or no-code interface.

Reduce costs — With this software, businesses can streamline their processes and increase efficiency, thus delivering desired outcomes with speed and precision. This increase in efficiency will often result in the reduction of costs, whether that be labor costs or software expenditure.

Who Uses Digital Process Automation (DPA) Software?

As a software category which is aimed at improving a company’s workflow as a whole, it cuts across organizations and impacts the jobs of a large swath of business professionals, with benefits both internal as well external to the business.

Human resources — HR, or employee success, can use the technology to do everything from employee onboarding to facilitating document retrieval.

Customer service — Customer service agents or representatives can benefit from DPA with its capabilities to provide automated responses to customer queries.

Finance and procurement — Finance and procurement teams can improve their processes with automated invoicing, smarter procurement, payroll, and more.

Sales and marketing — Sales and marketing teams can build dynamic flows to help them with everything from pricing to personalized advertising, and everything in between.

Kinds of Digital Process Automation (DPA) Software

DPA software is easy to use by definition. However, the solutions can differ in terms of the extent to which coding is necessary, or even possible, to use or improve the product.

Low-code digital process automation (DPA) — Allow business users to automate workflows quickly with minimal coding, reducing the need for extensive coding experience.

No-code digital process automation (DPA) — Provide drag-and-drop tools that enable businesses to develop software quickly without coding.

Digital Process Automation (DPA) Software Features

DPA software not only allows citizen developers with minimal to no coding experience to streamline business processes. It also gives the user, or the company as a whole, visibility into the automation at work.

Dashboards and Analytics— Gives the organization the data visualization and analytical capabilities they need to be able to better understand the effectiveness of the solution. Users can also drill down into the effectiveness of particular processes within a broader workflow.

Drag-and-drop interface — Empowers users to build simple or complex workflows with a simple user-friendly interface

Collaboration — Allows individuals or teams to work together to create workflows.

Workflows — Users can build simple or complex workflows, depending on their desired outcome as well as their skill level. Those looking to build more advanced workflows can typically use coding.

Other features of digital process automation software: Workflow Mapping, Document Management, Logic & Conditions, Mobile Friendly Forms, Robotic Process Automation.

Potential Issues with Digital Process Automation (DPA) Software

Job displacement — With any automation tool, there is a risk and concern of the automation leading to job loss. Businesses must be aware of this challenge and have a duty to properly communicate the impact on employees.

Integration — Although by its very nature DPA integrates with a business’ existing systems, not all DPA software solutions can integrate with every other business software on the market, especially legacy ones.

Internal buy-in struggles — As with many forms of technological innovation, it can sometimes be a challenge to convince colleagues that it is necessary to implement a particular solution and that there must be a change to processes as they stand.