WebTMA Pros and Cons

Creating tickets is not complex. Straightforward and easy to track outcomes. I do like many of the features offered by the product. Review collected by and hosted on G2.com.

SLAs are vague. Tickets take anywhere from a few days to months to resolve (specifically post upgrade tickets). Customer View data models are not clearly communicated - you get some API info, but no data models. Reporting within TMA is limited to window content and is not based on the datastores, this adds a layer of complexity and means Report Writer changes will often take longer. Moving TMA data into an onsite data warehouse is tricky, based on the intergation options you have. Tickets escalated to Engineering can take a VERY long time to reach resolution (months not weeks). There is NO testing to speak of before TMA places anything into production on the TMA side unless you consider the analyst or engineering doing a test on their laptop and stating it worked for them acceptable. There is no user testing catalog to leverage either - we asked for one when we upgraded to v7. Review collected by and hosted on G2.com.

Customer support for the product has been excellent over the years. The support team is often able to help resolve the issue in the initial contact. We have also had sales and support create customized features within the platform to meet our ongoing needs and use cases. Overall, the product was easy to initially implement with the assistance of TMASystems support team during the work order conversion process as well as helping with intergration with other interal systems. Review collected by and hosted on G2.com.

The onboarding and familiarizing of new users to the WebTMA interface can be steep for some and it will require more time and training to understand all the features and capabilities. Review collected by and hosted on G2.com.

The work request and work order modules of TMA are in daily use to assist us in supporting work needs for the Chapman community as well as providing management decisions for the running of the physical plant(s) of Chapman University. The PM program assists our supervisors with the maintainance of building equipment systems. The mobileTMA GO app is easily installed on the phones of our techs allowing them to electronically receive/manage work orders and labor while out in the field. The Materials Management module allows us to manage our parts stock room including the use of barcode technology. When needed, TMA customer technical support provides assistance until any interruptions in service are resolved. Review collected by and hosted on G2.com.

We are still in production on WebTMA 5 and are looking forward to moving to WebTMA 7. As a result, we have no dislikes about WebTMA but instead are looking forward to moving to the new WebTMA 7 platform. Review collected by and hosted on G2.com.

WebTMA is intuitive for the end-users, which helps minimize confusion for those who are not technically savvy. The support offered is adequate when needed, and customer support is exceptional. Review collected by and hosted on G2.com.

The one thing about WebTMA which causes me concern is the companies' focus away from on-premise users. I know that hosted data has advantages, but many of us prefer to manage our data on location. They do support on-premise customers but are vocal about the disadvantages - from their perspective. Review collected by and hosted on G2.com.

The modular nature of the software. You only have to buy the parts you need. Easy to use and training new people is a smooth process.

The support people are excellent. Review collected by and hosted on G2.com.

Some of the modules get complex and expensive. This is to be expected with complex solutions though. Review collected by and hosted on G2.com.

Historically, I love how TMA listens to their users and adjusts their software to best meet their needs. Review collected by and hosted on G2.com.

No complaints. All complaints TMA has resolved. Review collected by and hosted on G2.com.

TMA is a great program with advanced reporting. The personalized dashboards make the system user-friendly and a comprehensive data at your fingertips. Review collected by and hosted on G2.com.

The learning curve for new admin users is high. However, they do have a help section for everything Review collected by and hosted on G2.com.

As a customer since 2011, we love using WebTMA. WebTMA is great in that it stores our work order history. The data is easily accessible to pull reports. I like the executive dashboard features that let you customize your views. I have all my shop's work orders displayed under my work control tab. We have our system hosted through TMA and we don't have to worry about data backups because TMA does it all for us. TMA's helpdesk has always been great at responding and solving any issue promptly. Review collected by and hosted on G2.com.

The only dislike I have is some of the report writing is difficult, but we are using WebTMA5 and I am waiting to upgrade to WebTMA 7. All my current issues will be resolved when we upgrade to the latest version. Review collected by and hosted on G2.com.

WebTMA is simple and straight-forward. When I first started using TMA, I had experience on another CMMS, but not TMA. The TMA system was easy to navigate and figure out, even before I completed any of the training. I work for a private university and we do not have a dedicated CMMS support staff. Fortunately, TMA doesn't require one. The system is extremely consistent from screen to screen so that once you learn the basic navigation, you can handle virtually anything in the system. Review collected by and hosted on G2.com.

The least helpful thing about TMA is the way that preventive maintenance tasks stack. I would prefer to be able to stack based on frequency. The way that TMA does it is by task codes, so there have to be task codes that are repetitive for different frequencies. It's not an insurmountable problem; it's just not the way that I prefer it. Review collected by and hosted on G2.com.

TMA is a user-friendly system that is easy for non-technical technicians to understand. Technical support is helpful and takes product suggestions as well as trouble tickets. Dashboards and reporting tools make information easy to view for both operational and analytical purposes. Add-on modules such as fleet management or custodial management are available that greatly enhance the footprint of the application for Facilities Management uses. Review collected by and hosted on G2.com.

The stores module could have more advanced functionality. Review collected by and hosted on G2.com.