I enjoy mostly how intuitive Tock is and navigation. It is easy and usually able to handle even in on-the-spot interactions with guests Review collected by and hosted on G2.com.

As a winery group, we have many walk-ins. When projecting numbers and setting goals, we need accurate visitation counts. With Tock it has been difficult to catch these visits Review collected by and hosted on G2.com.

The customer interface is easy to use and lets us feature ticketed events and routine reservations. Review collected by and hosted on G2.com.

It spite of extensive experience, We find the back office and setup complex and confusing. Review collected by and hosted on G2.com.

Ticketing features and the ability to pre sell events and reservations. collecting the payment upfront helps to minimize no shows and cancellations and helps us to acurately plan our prep needs Review collected by and hosted on G2.com.

Active floor plan management isn't as smooth as I would like it to be, fees are a little higher than ideal. Review collected by and hosted on G2.com.

Tock is extremely flexible and useful - it allows us to plan for a number of different service scenarios and to quickly and easily maintain waitlists and update on the fly over the course of a shift. Review collected by and hosted on G2.com.

Training can take a while for staff who are used to other tools and mistakes can be made a little too easily that don't have an easy way to undo. The cost is a little high. Review collected by and hosted on G2.com.

I like that we are able to offer multiple experiences for guests to book and are not limited to one experience per table. This makes managing reservations much easier. I also like that there is a support chat available at all times. Review collected by and hosted on G2.com.

From a customer perspective, we have gotten a fair amount of feedback that they cannot modify their reservation easily, so there is still some reservation managment we must do. Review collected by and hosted on G2.com.

Tock is great, because it has many features that really help the restaurant streamline the reservation process. Review collected by and hosted on G2.com.

It takes some time getting used to the way Tock works. Also the app could use an update. It's hard to access Tock from smaller devices like a phone. Also since the last update it's hard to see what is someone's occasion when they come to the restaurant. You need to click an extra button which doesn't streamline the process of getting people seated. Review collected by and hosted on G2.com.

Love how the restaurant reservations and event sales are combined into one platform. Makes hosting events and selling tickets a breeze. Also love how you can customize event sales to allow guests to choose dining options online. Review collected by and hosted on G2.com.

Sometimes blocking off days for events is a challenge. Review collected by and hosted on G2.com.

I like the event function of Tock. It's easy to create events and go in from the back end to update as needed. Review collected by and hosted on G2.com.

The reservation setup was a little confusing at first when switching over from OpenTable. However, after familiarizing myself with the platform, I find this to work well for my work functions. Review collected by and hosted on G2.com.

Tock provides an easy and straightforward solution for our guests to make reservations for a myriad of different experiences. Review collected by and hosted on G2.com.

The integration with out in-house software could be more robust. Review collected by and hosted on G2.com.

Tock is beautiful, easy to use, and has great functionality on the back end. Highly recommend. Review collected by and hosted on G2.com.

My only downside is that Tock doesn't integrate with Shopify. Review collected by and hosted on G2.com.