Tock Reviews & Product Details - Page 8

The ability to change the settings and floor plan and the way your run a schedule. Review collected by and hosted on G2.com.

Frequent updates arent as user friendly and take some time to adjust to Review collected by and hosted on G2.com.

Tock is helpful to guests and easy for customers to use and is a known reservation system. Review collected by and hosted on G2.com.

Not user friendly on the backend, clunky interface, when making a reservation it takes the entrie screen so you cannot see the flow or other reservations for the day. Review collected by and hosted on G2.com.

Tock has been great for sharing guest information. Review collected by and hosted on G2.com.

The CRM is limited as is the reporting which limits our ability to run more efficiently. Review collected by and hosted on G2.com.

Event experiences, guest facing experience is nice. Customer support Review collected by and hosted on G2.com.

Expensive (additional fees), Back end isn't as intuative as I would expect Review collected by and hosted on G2.com.

Interface, user-friendly, guest interactions, customer service. Review collected by and hosted on G2.com.

Lack of customization and personalization, better guest notes and tags, more flexibility with events and experiences in different time zones. Review collected by and hosted on G2.com.

easy to use and navigate

easy for our guests to use Review collected by and hosted on G2.com.

The print on the form is to light and small Review collected by and hosted on G2.com.

It is on alert 24/7 and is easy to use. customer friendly Review collected by and hosted on G2.com.

Some times the way it seats tables not considering sections Review collected by and hosted on G2.com.

Tock is user-friendly reservation management sytem, with value-added features that help us offer unique expereinces to our guests. The implemenation process was easy due to great design, but importantly a team of supportive experts every step of the way. Thanks to Tock we have been able to more effectively communicate to guests what options they have, while allowing us to capture more revenue per booking and reduce no-shows by over 95%. The software is easy to understand and use and offers integration with other software we were already using. The data we get from Tock is meaningful and actionable across the organzation from concierge, to marketing and finance. Plus, we can get our data from the system quickly in a few clicks - nothing is locked away with the vendor. We use Tock daily, not only as our reservation platform, but also as a central communication tool so everyone has an overview of what is happening each day. Users can see in real time what is happening where on the property. With two dynamic versions of the software (slot and flex), we are able to use the same software for different busness units (winery and restaurants) within the same business group.

The support from Tock is second-to-none; we get help when we need it from real people who understand our business. Tock delivers exceptional value. Review collected by and hosted on G2.com.

There really are no down-sides to Tock. Even when we can't find a feature, the support team offers solutions to achive what we're looking for, while also taking the feedback for future delveopment. Review collected by and hosted on G2.com.

Ease of Use, the ability to integrate other platforms into reservations. Review collected by and hosted on G2.com.

Lack of flexibility for winery/multi-platform adoption. Review collected by and hosted on G2.com.

easy to train new staff and operational ease Review collected by and hosted on G2.com.

systems cuts in and out during peak times Review collected by and hosted on G2.com.