Tock Reviews & Product Details - Page 3

The open communication with the team has always been the best for me. On more than a few occasions over the years, Tock has adjusted elements to be what I asked for, and it has been much better than my experience with most other POS Review collected by and hosted on G2.com.

A bit more customability from day to day settings would be very nice, but honestly mostly good things from me. I was upset to hear about the Resy purchase, I really hope things remain as they are with Tock and not adjusted to how Resy opperated. Review collected by and hosted on G2.com.

Tock is fantastic for wineries and tasting rooms! The system’s ability to create and manage a variety of experiences, events, and add-ons is unmatched. It’s incredibly versatile and user-friendly, making it a top choice for streamlining reservations and enhancing guest experiences. Review collected by and hosted on G2.com.

Tock's system can be confusing when managing multiple reservations for different offerings at the same time. Training new staff to use the platform is also quite challenging due to its complexity. Additionally, the blueprints could benefit from a more user-friendly design to simplify navigation and improve overall usability. Review collected by and hosted on G2.com.

I like the ease of use and the clear design. Everything is laid out in a way which makes sense and is relatively intuitive. Review collected by and hosted on G2.com.

I don't love how often changes are made. I feel like every few weeks I am reviewing our bookings and thinks have been tweaked ever so slightly. They're small changes but generally sort of pointless and disrupt the flow. Some of the more recent adjustments have actually complicated the visual experiences in my opinion. Review collected by and hosted on G2.com.

Tock is a fantastic platform for managing reservations, keeping clients informed, and handling payments. Its Control Panel is intuitive, and the Support Team is responsive and clear, often providing video guidance when needed. We use Tock daily, and I’m often making reservations with nearly every phone call. Once you get familiar with the platform, it becomes intuitive and easy to navigate. I created a summer event on the platform with ease and easily checked how it appeared on our website. By reviewing it iteratively, I could identify what was working well and what needed adjustments. Review collected by and hosted on G2.com.

Sometimes, what seems like a quick fix can turn into a complex issue, but the support team is exceptional. We've only encountered one problem that our in-house setup couldn't handle, but overall, the platform consistently delivers on its promises. Review collected by and hosted on G2.com.

I found Tock pretty easy to implement and the customer support helpful whenever I got stuck. While it felt like it was lacking features when we first started using it a year ago (credit card holds, being able to assign multiple experiences to tables) it now has those features. Review collected by and hosted on G2.com.

One of the downsides to using Tock is the surcharge. They charge a processing fee to the guest, but then also charge us an additional fee on top of our monthly fee and credit card processessing fees. One of my servers also said the interface feels "cluttered." Review collected by and hosted on G2.com.

I like the ability to sell tickets for events and the customization when it comes to guest questions and tags. Review collected by and hosted on G2.com.

Far too complicated to book a large party even as an administrator in the system. I shouldn't have to book it as a small party, go in to edit, and adjust it up to the party size I need. Still can't figure out how to move a waitlist guest right to the reservation sheet. Reporting could be more in depth, for example, I can't generate a report of guests that have attended a ticketed event. Would also be nice if the feedback emails included the servers name/table number/time/ any information other than just the date they dined. Review collected by and hosted on G2.com.

Tock works fine as a restaurant reservation platform but lacks necessary capabilities to support selling and scheduling of experiences. Review collected by and hosted on G2.com.

I would like to have more opportunity to customize the dashboard and schedule. Also wish there was a POS that could be added so we could sell experience tickets to guest who are onsite and have not booked online. Customization of the followup email would be great specifically the ability to include hyperlinks to other review sites since the Tock reviews are only available internally. Review collected by and hosted on G2.com.

I love being able to quickly help guests reschedule, cancel, or refund their experiences. Review collected by and hosted on G2.com.

I am unable to resend the booking confirmations with all the details a guest needs for arrival. Typically a guest reaches out when they are unable to find the original email and I have to make my message to send out vs being able to resend it in Tock. Also, I am not able to edit the reservation name in Tock. Review collected by and hosted on G2.com.

How user-friendly it is. There is nothing complicated about it & and it is very easy to use. I also enjoy that if you do need help with something the live chat option is available to use so you don't have to be on hold for hours or send a massive email chain for a quick question! Review collected by and hosted on G2.com.

I dislike that you can't delete archived experiences that you are no longer using. Review collected by and hosted on G2.com.

It can accept and take payement for our busiest days like New Years Eve and Fathers Day up to 30 days ahead of time. The order prints automatically to the kitchen 2 hours before it is due. Review collected by and hosted on G2.com.

An order for immediate pickup does not always print and needs to be manually printed. It is easy to miss an order that a customer wants ASAP. Review collected by and hosted on G2.com.