Tock Reviews & Product Details

Accepting reservations on Tock for our small tasting room allows us to be best prepared for our guests and provide them a customized experience. We also appreciate the data insights we gain from the platform and use this to make operational improvements. Review collected by and hosted on G2.com.

It can be cumbersome to set ylup your offerings in an efficient way, for example products or add-ons must be individually created for each experience, rather than created once and added to each experience, if they needs to be edited, it has to be done several times depending on the number of experiences that offer that item. Review collected by and hosted on G2.com.

I enjoy how quickly we get support responses. I have always said that you can tell Tock is a tech company founded by and for Hospitality professionals. I enjoy that Tock is highly customizable and valuse efficiency in terms of duplicating experiences, communication preferences, item pricing, etc. Review collected by and hosted on G2.com.

Gift cards! I would love to be able to offer gift cards through Tock... Review collected by and hosted on G2.com.

I personally really enjoy using Tock. It's quite easy to use. It's very useful for the restaurant I work at since there's omakase and guests' are able to book and pay in advance. I also like how guests are able to pre-pay for add-ons as well. The customer service for Tock is top notch too. Review collected by and hosted on G2.com.

Although Tock is great overall, something that really irks me is that it continues to log me out almost every week. Very minimal, but definitely still an annoying inconvenience. I also don't enjoy the guest profiles on Tock, it's quite complicated and not super simple. We recently transitioned to having both a pre-paid menu and also an ala-carte dining menu. Personally, I don't prefer Tock for the dining room side.. I feel as if it's not super organized compared to other platforms. Also you're not able to block off reservations for certain periods of time. Review collected by and hosted on G2.com.

Very easy to use. The concept and design are very simple but Tock has so many useful features.

The user experience is easy and simple on both the customer and the business side of things. If I owned my own business, then I would definitely use Tock. I has completely revamped and disrupted to entire wine industry.

The company I use it for, is a winery, but its application can be used for many different industries. Review collected by and hosted on G2.com.

One idea that comes to mind, is giving the customer the ability to mark down that they will be late for a reservation. A common encounter with customers is them calling to let me know they are late. If the customer has the ability on their end, it would save our employees an enormous amount of time, not taling on the phone when we could be doing other tasks Review collected by and hosted on G2.com.

Tock's interface is super easy to understand and use. Anyone who has had experienceusing any other interface will be able to easily understand and comprehend Tock. As a business, we can contact guests via text message, which is easier than a phone call on a Friday night. Review collected by and hosted on G2.com.

The only features that need some work are the reassigning of tables/bar seats. When moving reservations, you dont get a warning screen. You have to really pay attention to the status box around the floorplan showing you every time something is moved if its been assigned properly. Kind of easy to miss. Review collected by and hosted on G2.com.

Before using Tock we had to use a second platform to sell tickets for wine dinners and educational events we hold at the restaurant. With Tock, we're able to do it all in one place. There's always a way to accommodate a special reservations floorplan and the personalized support to get there is on point. On the floor we seat over 1000 guests and have multiple iPads running the program at one time so it works for large scale operations. Review collected by and hosted on G2.com.

We've had some issues when the app has made updates, but I think that can be said for all cloud based SAS. Review collected by and hosted on G2.com.

If you have any issues with the system or questions that you need answered, there is always a human that's just a phone call away. We've never had to wait for very long when calling for customer support, and they've always been able to either resolve the issue or talk us through fixing it ourselves in order for us to be able to use the system more efficiently. Review collected by and hosted on G2.com.

The only downside that I've found with Tock is when trying to work with reservations while using the app on my phone versus the website or app on a tablet. The size of the phone makes it more difficult to deal with, but it is doable. Review collected by and hosted on G2.com.

Tock has a ton of upsides such being able to clearly and easily plot your floor plan, seat and move tables, and make pertinent notes visible to hosts or other managers. The waitlist is also very inuitive and the messaging features with both template and custom message options are amazing and super helpful. Customer support is also readily avaialble and has always been wonderful!

Also the ease for guests as well. We always have guests compliment how easy it waas to make a resertvation! Review collected by and hosted on G2.com.

The parts that are the downsides for me is how overly complicated setting a service up can be, especially special hours/services/events. It could be MUCH simpler to set up and do the same thing in the end.

Also the back end is not organized well in term of viewing reports or getting data. Reports for events for example are in a sub menu of "Item Income Summary" instead of the reports area. It can cause a lot of extra leg work getting the infirmation needed. Review collected by and hosted on G2.com.

Customer service was stellar. Every time we needed something the team was there to answer. Review collected by and hosted on G2.com.

The software cannot handle running a festival format event. We had multiple ticket types per event within the festival and keeping track of all attendees was impossible to do in app. In addition to that Tock did not allow us to capture zip code data without a work around. And, people can opt out of sharing their email address with us which made reminders outside of the app impossible. Review collected by and hosted on G2.com.

I like that I can easily book for our customers. I can get suggestions for restaurants when traveling. Lastly, it is easy to make changes. Review collected by and hosted on G2.com.

I'm not too fond of, that as a business it is not easy to integrate with our wine direct and use the customers' credit cards on file. We have to input it again into TOCK. I also do not like that it is not easy to merge a customer's account if we find duplicates because they used another email. These 2 things are my biggest pet peeves. Review collected by and hosted on G2.com.