Textedly Reviews & Product Details

I’ve been using Textedly for my clients, and it has streamlined our communication tremendously. The platform is user-friendly, reliable, and the support team is always responsive. Our client interactions have improved significantly, and the customization options are a game-changer. Highly recommend for any business looking to enhance their messaging capabilities! Review collected by and hosted on G2.com.

At the beginning of my transition to Textedly, I encountered some challenges with message delivery that persisted for several days. However, I reached out to the support team, and they quickly resolved the issue. To make up for the inconvenience, they even provided us with some additional text credits. Their prompt assistance made a significant difference in my experience. Review collected by and hosted on G2.com.

Textedly enables me to schedule in advance all my weekly, or even monthly, texts that we send out to all our members. It allows people to respond, remove themselves, and add new members. I love that I can attach a video link with no issues as well. We have been using Textedly for quite some time and customer services is quick and helpful. Review collected by and hosted on G2.com.

My one complaint is that when a new member joins and I have messages already scheduled, it doesn't include them. I have to delete all my previously scheduled messages in order to add any new members. Review collected by and hosted on G2.com.

It's functionality is great, making sending mass texts easy, with many features that mass texting services don't supply (images, for one). The price is not great in comparison to other services, but these extra features are a plus. Customer support is extremely quick, if not immediate, which is a huge plus. Review collected by and hosted on G2.com.

The biggest downside I had was setting up the service: for a small community, we don't have all the legal lingo and releases in place, we simply collect the phone numbers from our congregants. For a big company, this would probably have been an easy process, but we faced multiple barriers when doing it (I will say, though, that the support staff ended up coming in strong and streamlining the process for us). Review collected by and hosted on G2.com.

I like that Textedly offers a way for our business to communicate with our customers on both a one-to-many basis as well as one-to-one. Textedly creates a fast way to communicate the information our customers need and an easy way to follow up on their orders. The customer service that is provided for our account has always been very helpful and quick to respond to our questions and requests. Review collected by and hosted on G2.com.

We use Textedly to communicate with our customers for a once a year event. This makes it hard for our business to fit in with their subscription model in a natural way as we end up not using the resources year round. Review collected by and hosted on G2.com.

I manage over 10K contacts on a separate CRM so textedly allows me to communicate with our contacts in a clear and concisne manner. I like the bulk message feature and the schedule feature. I love that you can add images but can also keep it very basic. My favorite feature is the bulk contact upload. Usually when you follow a CSV outline the file doesnt import as it shoud lbut this one does! Review collected by and hosted on G2.com.

The software is out of date. We need more search features for the contacts to troubleshoot error messages. For example searhcing for archived contacts, or veiringthe buld contact upload feature of errors right on the spot to fix. Review collected by and hosted on G2.com.

Textedly is a great resource once you get started. Their customer service team was great when I need help fixing an issue. And in general, I love how simply I can send a message to a bunch of my database all at once so I can share any special offers and promotions without utilizing a bunch of man power. Review collected by and hosted on G2.com.

It is very hard for me to stay under the character limit. It can become very expensive when you are trying to send a message. Therefore, I must keep my messages short and sweet so I'm not paying more than my budget. Review collected by and hosted on G2.com.

I just signed up for Textedly yesterday, and so far, I’m really impressed. The platform is super easy to navigate, even for a first-timer like me. It didn’t take long to figure out how to get everything set up, which I really appreciated.

What stood out most was their customer service. Even in this short time, they’ve been incredibly responsive and helpful with any questions I had. It’s refreshing to see a company so dedicated to providing great support right from the start. Looking forward to seeing how this works for my needs! Review collected by and hosted on G2.com.

I do not have anything negative to say about Textedly. I will update my review after a few uses. Review collected by and hosted on G2.com.

I enjoy that I can place tags within each contact so that I can send things out in batches. I enjoy that I can send mass messages and schedule messages. I also enjoy that I can easily contact customer support and they will respond swiftly. It is easy to implement and we use it at least twice a week if not more. We have been able to teach others in our team to use it and incorporate it into our day-to-day. It's easy to receive messages back from residents and text them responses. I most enjoy that the residents are able to send text messages and photo responses and I get email alerts with every message that we recieve. Review collected by and hosted on G2.com.

I wish I could lable when a message needs to be re-read. I wish there was an "Are you sure" message before submission so it helps pause and capture mistakes. I wish it would tell us immediately if a message will not able to be sent because of key words, etc. Review collected by and hosted on G2.com.

Let's face it, SMS marketing can be a bit challenging to understand, at least for a layman like myself. I want to focus on doing what I do best and not have to monkey around with marketing tools. And I find I tend to make a ton of mistakes! Textedly's customer support is always on point and very quickly gets me moving in the right direction again. Very fast response time, every time I've asked for help, and accurate fixes for the errors/problems I have. Overall I find it to be a great value for what I pay. Thanks for the help today, Tess. Review collected by and hosted on G2.com.

There have been a couple times when I was surprised by a rate increase, but that's probably on me for not reading emails thoroughly. And when I've asked questions about fees/rates I get a clear, no BS answer from customer service. Review collected by and hosted on G2.com.

The platforms user-friendly layout makes this ideal for a person at any tech level. Most things are self-explanatory or have a user guide, when I run into random questions the customer service reps are very fast to respond via chat or email.

Our company has different offices, so the ability to have different contact lists/key words for different groups of people is a huge plus, because us admin people can all "partner" on the same account, yet send messages to small or large groups from any office. Review collected by and hosted on G2.com.

I recommend sending yourself a text every so often just to ensure things are running as they should. There was a time when texts said delivered on Textedly, yet the recipient did not receive them. Once we realized, Textedly was quick to solve the issue. Review collected by and hosted on G2.com.