SimpleTexting Reviews & Product Details

The support is excellent. Every time I use the live chat, I get a response within 5 minutes. We primarily use SimpleTexting through their API which we call from our CRM. API response time has improved significantly over the last year or two. The API is well documented and the option to create and manage webhooks through their dashboard is very convenient. Review collected by and hosted on G2.com.

The cost seems to be a bit higher than the competition, particularly for MMS. My biggest issue is that numbers seem to get marked as "Invalid" for no apparent reason. I understand that they need to comply with laws and stop requests, but we have had our own executive staff numbers randomly get marked as invalid. This causes them to miss critical communications and alerts. I have asked support about it a few times but I was never able to get a reasonable explanation. Review collected by and hosted on G2.com.

One of the things I like best about Simple Texting is the different plans available for SMS messaging. Our old SMS messaging provider decided to increase their rates, and unfortunately it turned out to be dealbreaker. We found Simple Texting and so far it has been the perfect solution for our needs. In our field of business demand fluctuates seasonally, for us its important to set up a monthly plan that will cover the average outgoing SMS amount. When we go over our plan, SimpleTexting charges a reasonable amount for extra SMS messages that are sent. Other key aspects of what I like is that set up and teaching my coworkers how to use SimpleTexting was easy. Our transition from one SMS messaging provider to another couldn't have gone any smoother. Simple texting also has many features that are very useful, like setting up templates, sending/receiving media, and shortening links. Customer support is easy to reach which also is a notable contrast from our old provider. Another key aspect that deserves mentioning is that we have not experienced any downtime thus far. We send a considerable amount of SMS messages everyday, and its great to work without any interruptions. Review collected by and hosted on G2.com.

The only issue I've ran into is when we let go of a person, and I was changing passwords to the accounts that person uses I found out that changing loggin credentials does not log the person out of the account. So you would have to deactivate the account to fully prevent them from having access to it. We work from home, and some users are required to have their own PC to work from, it would be great if by changing passwords it could log people out of the account. Review collected by and hosted on G2.com.

The verification process and account setup was a breeze, with great support from the SimpleTexting team. Sales and troubleshooting is always quick and responsive. Delivery of messages is excellent, in over a million messages sent thus far, we've had a single campaign fail to deliver as expected. Pricing is excellent, competitive with going direct with some of the major competitors. 9.5 of 10 Review collected by and hosted on G2.com.

I wish there were more straightforward integrations for reporting instead of having to download CSV files. They do have an API endpoint available, but that means getting our developer involved and honestly, that violates my primary reason for using a tool like this, I need it to be transparently simple for a savvy but non-developer user. Review collected by and hosted on G2.com.

When it works, it works well, which is about 50% of the time. Review collected by and hosted on G2.com.

The alerts are unreliable. Push notifiations work from time to time,

Customer service is SLOW, about 10 minutes between responses when using the "chat" feature Review collected by and hosted on G2.com.

The setup to start sending SMS is really helpful and easy to follow. In less than 5 minutes I'm ready to start my first SMS marketing campaign, which is what I needed. Review collected by and hosted on G2.com.

You have to upgrade your plan to use another toll free number than the one they give to you. I mean it's alright, but I would have liked to see the different area code options before I pay for the month. Review collected by and hosted on G2.com.

It was easy to contact the sales and support team, and their user interface was user-friendly. Review collected by and hosted on G2.com.

We were given a faster turnaround time, but getting set up took a couple of weeks. Review collected by and hosted on G2.com.

User Friendly. All the staff is able to use the program, with little or no training. Which saves time for all. Reaches our Realtors in a timely matter. Very much like they can respond back with questions or acknowledgement. Review collected by and hosted on G2.com.

Having to sign in all the time. It would be nice if there was an app. Review collected by and hosted on G2.com.

Love the features and the layout to get done whatever I need Review collected by and hosted on G2.com.

I wish all the texts went out right on time instead of batches spread out through the night and arriving later that the scheduled time. Review collected by and hosted on G2.com.

I love that it's straight forward to onboard and get started. Also, there isn't much downtime for customer support and business registration. Review collected by and hosted on G2.com.

It was confusing why I couldn't import my contacts, but it was because my business wasn't registered yet. But honestly, it was a great overall onboarding. Review collected by and hosted on G2.com.

SimpleTexting gives us the ability to communicate with our clients quickly and easily, one-on-one or in mass text form. We have real time texting with them from a computer or smart phone. We can see what other users have sent. Texts are categorized by which user interacted with that client last. Simpletexting is used all day, every day by our office staff. Simpletexting was quick and easy to set up. They worked with our phone provider to get the necessary certifications to use our existing landline as a text line through them as well. Review collected by and hosted on G2.com.

There have been some times when there was a delay in receiving texts which can be an issue as our clients are using it to notify us of arrival or cancellation. Review collected by and hosted on G2.com.