EZ Texting Reviews & Product Details

I send out feedback surveys to customers from several different offices. EZTexting makes it simple to send messages with unique surveys to different groups. I also like that links can be tracked to see who clicked on them. We use this service a lot but we don't have the volume to justify one of the monthly packages, so we use the pay-as-you-go credit system which is perfect for us. I've only had to contact customer support a few times but they were very helpful and resolved my issue quickly. Review collected by and hosted on G2.com.

Nothing I can think of right now. EZ Texting does everything we need it to. Review collected by and hosted on G2.com.

EZ Texting makes it easy for our company to communicate urgent information within our company, like weather closures and other safety related issues. We also use this to let our employees know about important company changes. Review collected by and hosted on G2.com.

We lost some of our credits after a change or update to EZ Texting's website. Unused credits don’t roll over, and the annual cost is quite expensive. Since we don’t use this service for marketing and instead only use it sparingly for internal communication with our employees and associates, it ends up being a costly service for us. Previously, there was a low up-front cost and we could estimate how many credits we would need for the year. Now, it requires a much larger up-front payment and follows a “use it or lose it” model. Review collected by and hosted on G2.com.

My team loves EZ Texting. The platform helps the Customer Satisfaction Team to move through their lists efficiently, saving us loads of time. With the help of EZ Texting, we were able to expand from working with 5 offices to 17 offices within the past year. Review collected by and hosted on G2.com.

One issue we run into is that there is no separation of inboxes. Our team contacts customers from different offices across all time zones. With all responses going into the same inbox, organizing the feedback proves to be slightly difficult and time-consuming. Review collected by and hosted on G2.com.

EZ Texting is very easy to use, even for team members who are not very technical. The interface is clean and intuitive, which makes it simple to create campaigns, manage contact lists, and schedule messages quickly. I also appreciate the automation and keyword features, which save time and help us stay consistent with customer communication. Overall, it allows us to reach a large audience efficiently without a steep learning curve. Review collected by and hosted on G2.com.

While EZ Texting is easy to use, some of the more advanced features feel limited unless you move to higher pricing tiers. Reporting and analytics could also be more detailed, especially when trying to measure engagement beyond basic metrics. Occasionally, customization options for messages and workflows feel a bit restrictive compared to more robust platforms. Review collected by and hosted on G2.com.

I like that EZ Texting is very simple to use, making it easy to create texts, add people, and check to make sure someone is included. It's been a great addition to our communication suite. We have been very pleased with how it eliminates a lot of time, simplifying the communication process with our attendees and volunteers. The initial setup was very easy too. Review collected by and hosted on G2.com.

The one thing was our first year, we didn't understand the full benefits that we would get out of it. We lost a lot of credits because we didn't use it enough. It doesn't actually integrate with our CRM, so we have to put things in manually. Review collected by and hosted on G2.com.

I really like that EZ Texting is very well organized, and the user interface is very intuitive. The ability to store our member information in a contacts list and rapidly send out messages to all of them is extremely helpful. By storing the member information in the contact list, we're able to create groups of association members, like those that live on a specific floor or those who are tenants versus owners, enabling us to direct targeted messages to the right audience. Review collected by and hosted on G2.com.

It would be very nice if there were a mobile application dedicated for EZ Texting. Currently, when using mobile phones, I have to open up Google Chrome and then log in to the website as if I am on a computer. I think it could be a better user experience if there were a dedicated app for this purpose. Review collected by and hosted on G2.com.

I use EZ Texting primarily for peer meeting notifications, finding that reminders and notifications are more urgent than easily ignored or missed emails. I like that it's easy to use and I'm pleasantly surprised by the incredible customer service. Additionally, I appreciate that I received personal invitations for training, which I never expected. The initial setup was straightforward, as I managed to import a CSV file and get up and running without prior experience. Review collected by and hosted on G2.com.

I use it for advertising a free peer-to-peer meeting for first responders, and it's expensive to keep sending 200+ texts several times a week for multiple meetings we have going on. Review collected by and hosted on G2.com.

They have a very easy to use dashboard. Even if you're new to SMS it's pretty simple to click through and figure out how to do what. Very easy to segment groups, add notes about the groups so it's easy to identify segments across teams. Review collected by and hosted on G2.com.

There are a couple of features I wish were improved upon. For example, the inbox deletes any messages once a contact is opted out. I would like to keep those there (for future reference) but not be able to message those contacts anymore. We have to keep a separate spreadsheet to track these responses from members who have opted out so we can add it to their file.

The other item, sometimes the system can be slow to send (I assume on high-volume days) but some messages are intended to send at an exact time, so getting those out ~9 mins later, isn't a deal breaker, but not ideal. Review collected by and hosted on G2.com.

I find EZ Texting pretty invaluable and a great service for a great price. It's fantastic for mass contacting, letting me reach a lot of people in a very short time, which saves me a lot of time. The service offers a lot of features, and though I'm still learning some of them, it's fairly easy to use. I mainly use it to contact groups I've signed up, and it's a great reminder tool. I appreciate the ability to send automatic replies based on certain words, and I'm looking forward to using more of the features like feedback and strip campaigns. Importing or adding contacts is pretty simple, which is a big plus for me. Review collected by and hosted on G2.com.

I find the learning curve a bit challenging. You kinda have to play with it for a while to see which way is best for you. I think it could be improved with simpler ease of use, maybe more specific directions on campaigns and understanding bounce backs, which numbers went through, and who opted out. Some specific reports and things get a little hard to use. Review collected by and hosted on G2.com.

I use EZ Texting to communicate with our clients and find it convenient to send messages quickly to a large group of people. It's great that clients can respond quickly, and many of them prefer texting over phone calls. I really like the convenience of use, including the mobile application and the ability to send group messages. This platform makes it easier to communicate with our clients and reduces the time it would normally take to answer the same questions via phone call. Generally, we like the app, and we've been using it for years without trying any other texting app. Review collected by and hosted on G2.com.

We have two phone numbers, and we are unsure how to send group messages from the second number. Review collected by and hosted on G2.com.