Easy to use. Overall the setup was reasonable (a waiting period like most SMS platforms) and for what I use it for, which is prettybasic 1-2x per month texts, without any inbox management or back and forth, it's very easy.
Customer support has always been fast and reasonably helpful, even when policies seem a bit odd they've helped me out. Review collected by and hosted on G2.com.
Billing can be confusing. When you upgrade to a new monthly plan (which is all billed annually) your existing credits don't rollover, so you should wait to the exact day of the month you need.
Also, there is a monthly $8 fee which I wasn't told about when signing up.
No surprise, but I wish it was cheaper :) Review collected by and hosted on G2.com.
Video Reviews
It was great. It served the need we were looking for and when we needed a solution, one was found.
Great way to communicate with all of your employees/team members
Textedly has been great for keeping my clients updated on what’s new!
957 out of 958 Total Reviews for Textedly
Overall Review Sentiment for Textedly
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There aren't any other platforms that compare to Textedly. I like the features and the quick responses from support. It allows my company to reach members directly through SMS campaigns, which in today's world is much more convenient. I like the ease of use with navigating through the dashboard and different plans. I also can appreciate the annual and monthly options with annual options giving you more messages per month. That's just awesome! Review collected by and hosted on G2.com.
There isn't much to dislike about Textedly, it is honestly one of the best platforms to use to get the most out of your plan. Even if you shop around, you won't find another platform that offers all of the features that Textedly does with their prices. The customer support is also amazing which is hard to find. They are transparent about things like character counts and upgrades. Review collected by and hosted on G2.com.
We have used Textedly for 2 years now, and have been thrilled with our experience. It was a bit of a learning curve at first, but each time I needed assistance their customer service team was there to help within hours (sometimes even within minutes!). The platform is, for the most part, user friendly and quick to learn. It has helped our company to integrate clear communication to our clients to make sure they do not miss any important information. Review collected by and hosted on G2.com.
We dislike the fact that the texts we pay for each month expire if we have not used them. We are a travel agency, so we have months where we have to send thousands of messages when a trip is coming up, and other months where we do not send a single message. For the months where we have trips we end up paying extra for extra messages, when we have previously gone several months paying for messages and not using a single one. It would be nice if they could roll over so we could use the messages we have paid for, and not have to pay for additional messages.
The other item that would be helpful would be for there to be an option to text in Spanish without having to use more messages for "Special Characters". About half our clientele is Spanish speaking, and when we text them we have to remove all the accent marks in the messages. They think this is strange when it comes through, but if we don't we have to use quite a few more messages to communicate with them just because of the accent marks. Review collected by and hosted on G2.com.
Fast costumer support. They always answer any questions quickly and find the right solutions. I use Textedly once a week at a minimum but more so 2-3 times a week. We use them to send out important company wide text messages. It is easy to implement as you just update the contacts with your employees and then they are in the system and will receive all company text messages. The keywords are nice as well to create separate groups that you can text. Review collected by and hosted on G2.com.
The only downside I see, is the that we have to leave the "Text STOP to end" sentence at the end of every text we send out. This allows for our employees to opt out of the text notifications and then we have to get them to sign back up. Review collected by and hosted on G2.com.
I use Textedly to communicate with our clients. I've created Templates for communications we do on a regular basis. Uploading new client contacts is a simple process. The whole system is very straightforward. I can see which texts go through, which users have unsubscribed, how many we send, and that has allowed me to make adjustments to our plan. We weren't utilizing what we had paid for, so I contacted customer service to change our plan. They got back to me within 24 hours, changed the plan, and refunded the amount paid. It was all very easy, which I greatly appreciate. Review collected by and hosted on G2.com.
Organization of Contacts can be a little confusing. I was hoping to do this mainly by Company Name, but found it is important to use Tags as well. Review collected by and hosted on G2.com.
We are loving being able to commincate with several different groups associated with our non-profit organization, including volunteers, donors, and recepients. It's so quick and easy to send out a quick text, and also schedule them, to let them know about events and items needed by our non-profit. We use Textedly several times a week. Customer support has been amazing too! Quick and easy to communitcated with them. We had no problems setting up our account and getting started with their support. Review collected by and hosted on G2.com.
I have not found anything that we do not like so far. We have no complaints. Review collected by and hosted on G2.com.
It has become a very important tool in my daily business life. I have to communicate the fluctuations of prices with hundreds of customers and must get the update out there quickly, so has been truly enjoying not to haveany trouble with this function. I just have to put togther my update and press send - easy as that - the service does the rest of the hard work! It saved me hours upon hours by now. I have not had any issues with customer support. Review collected by and hosted on G2.com.
The only thing i can think of is the limited number of characters per message. Review collected by and hosted on G2.com.
I’ve been using Textedly for my clients, and it has streamlined our communication tremendously. The platform is user-friendly, reliable, and the support team is always responsive. Our client interactions have improved significantly, and the customization options are a game-changer. Highly recommend for any business looking to enhance their messaging capabilities! Review collected by and hosted on G2.com.
At the beginning of my transition to Textedly, I encountered some challenges with message delivery that persisted for several days. However, I reached out to the support team, and they quickly resolved the issue. To make up for the inconvenience, they even provided us with some additional text credits. Their prompt assistance made a significant difference in my experience. Review collected by and hosted on G2.com.
Textedly enables me to schedule in advance all my weekly, or even monthly, texts that we send out to all our members. It allows people to respond, remove themselves, and add new members. I love that I can attach a video link with no issues as well. We have been using Textedly for quite some time and customer services is quick and helpful. Review collected by and hosted on G2.com.
My one complaint is that when a new member joins and I have messages already scheduled, it doesn't include them. I have to delete all my previously scheduled messages in order to add any new members. Review collected by and hosted on G2.com.
It's functionality is great, making sending mass texts easy, with many features that mass texting services don't supply (images, for one). The price is not great in comparison to other services, but these extra features are a plus. Customer support is extremely quick, if not immediate, which is a huge plus. Review collected by and hosted on G2.com.
The biggest downside I had was setting up the service: for a small community, we don't have all the legal lingo and releases in place, we simply collect the phone numbers from our congregants. For a big company, this would probably have been an easy process, but we faced multiple barriers when doing it (I will say, though, that the support staff ended up coming in strong and streamlining the process for us). Review collected by and hosted on G2.com.
I like that Textedly offers a way for our business to communicate with our customers on both a one-to-many basis as well as one-to-one. Textedly creates a fast way to communicate the information our customers need and an easy way to follow up on their orders. The customer service that is provided for our account has always been very helpful and quick to respond to our questions and requests. Review collected by and hosted on G2.com.
We use Textedly to communicate with our customers for a once a year event. This makes it hard for our business to fit in with their subscription model in a natural way as we end up not using the resources year round. Review collected by and hosted on G2.com.
