# Text Request Reviews **Vendor:** Text Request **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 954 ## About Text Request Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue. ## Text Request Pros & Cons **What users like:** - Users appreciate the **intuitive and user-friendly design** of Text Request, enhancing client interaction and convenience. (55 reviews) - Users value the **efficient communication** capabilities of Text Request, enhancing customer service and connection with clients. (40 reviews) - Users appreciate the **easy communication** capabilities of Text Request, facilitating seamless interaction with customers and colleagues. (33 reviews) - Users find the **user-friendly interface** of Text Request enhances communication efficiency and client engagement significantly. (26 reviews) - Users value the **intuitive client interaction** capabilities of Text Request, enhancing engagement through bulk messaging and analytics. (25 reviews) - Customer Support (21 reviews) - User-Friendly (16 reviews) - Communication Improvement (14 reviews) - Efficiency (14 reviews) - Scheduling (14 reviews) **What users dislike:** - Users are frustrated by **missing features** like auto-resolving conversations and limitations in viewing client details. (12 reviews) - Users often find the **limited features** of Text Request lacking, especially for video support and pricing transparency. (10 reviews) - Users find the **cost prohibitive** for small to medium companies, especially compared to more affordable alternatives. (9 reviews) - Users experience **lack of notifications** , with inconsistent message alerts causing confusion and delays in communication. (8 reviews) - Users experience **software glitches** that disrupt messaging, impacting usability and causing missed communications. (7 reviews) - Users find the **chat issues** in Text Request problematic, with constant notifications and slow loading times affecting usability. (6 reviews) - Users find the **limited customization** options in Text Request frustrating, wishing for more flexibility in templates and widgets. (6 reviews) - Users face **file sharing issues** with size limitations and notification problems, impacting their overall experience with Text Request. (5 reviews) - Lack of Clarity (5 reviews) - Learning Curve (5 reviews) ## Text Request Reviews ### 1. my experience with text request **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Text Request?** that my team in the office could all see my messages with customers **What do you dislike about Text Request?** that i couldn't see the conversations of all the company **What problems is Text Request solving and how is that benefiting you?** when our company's other platform stopped working text request enabled me to continue serving our clients! **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Please get in touch with success@textrequest.com so they can look into your issue of not seeing the conversations. ### 2. Text Request for simplifiedmarketing **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor W. | Education Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Text Request?** Text Request has been very helpful for my department to streamline our marketing efforts when it comes to texting. It is really easy to create brand segments and send texts to different texting groups based on what events we have coming up. It has made communication with our clients much easier. **What do you dislike about Text Request?** The user interface could be updated to have an easier view of the "sent" texts and which groups they have been sent to. **What problems is Text Request solving and how is that benefiting you?** Before Text Request, we had a difficult time sending mass texts to our clients about upcoming events. Text Request has made it easy to import large amounts of phone numbers, organize groups/segments, and create and send texts accordingly. **Official Response from Ramey Miller:** > Taylor, thank you for leaving us a review. PLease reach out to success@textrequest.com to talk about different views and reports. ### 3. TextRequest saves us time! **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvan o. | Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Text Request?** TextRequest is great because we can quickly reach our clients and they can reach us. We can create groups, have an auto reply, and even schedule when our open and closed auto replies will go out. **What do you dislike about Text Request?** We cannot delete messages on the platform. They have to just get pushed down near the bottom. Sometimes it crashes but it usually comes back quickly. **What problems is Text Request solving and how is that benefiting you?** We can communicate easily with our clients. **Official Response from Ramey Miller:** > Thank you for taking the time to write us a review. Glad you like the groups feature. Please reach out to success@textrequest.com when your messages come back up. ### 4. text request and medical office **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Text Request?** we've had a lot of our staff comply and use this feature, everyone likes it **What do you dislike about Text Request?** Doesn't automatically integrate with our EHR, manually have to import contacts **What problems is Text Request solving and how is that benefiting you?** less of a barrier to text **Official Response from Ramey Miller:** > Thank you for leaving us a review. If you reach out to success@textrequest.com and let them know your EHR, they can let the development team know. ### 5. Keeps getting better and better **Rating:** 5.0/5.0 stars **Reviewed by:** Krystal S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Text Request?** Our entire office has nothing but praise of Text Request. The few times I have had to use customer support they have been prompt and exceeded all expectations. Highly recommend! **What do you dislike about Text Request?** at this time I haven't found much to complain about, still no complaints **What problems is Text Request solving and how is that benefiting you?** Our clients enjoy being able to send pictures, make appointments and order products, and with Zipwip closing down, we needed a company that did exactly what zipwhip did and Text Request stepped in and made it smooth as butter. **Official Response from Ramey Miller:** > Krystal, thank you so much for taking the time to leave us a review. So glad that the transition from your old provider was smooth! ### 6. Makes life easier! **Rating:** 5.0/5.0 stars **Reviewed by:** anette d. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Text Request?** What I like best about Text Request is that as an agency, we can plan ahead and send mass text messages in order to create engagement with our customers. We use it daily at our office and could not imagine what we would do without it! Text Request is a value to our office and extremely easy to use. **What do you dislike about Text Request?** I do not have anything in mind. I enjoy using it. **What problems is Text Request solving and how is that benefiting you?** Sending text messages to various amount of people at once. **Official Response from Ramey Miller:** > Anette, thank you for leaving us this review. So happy to hear that we are helping you make your life easier. ### 7. Great Service for our Garage Door Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Text Request?** We've been using this landline texting service for our garage door business, and it's been fantastic! It makes communication with our customers so much easier and more efficient. We can quickly send updates, schedule appointments, and answer any questions they have. It's definitely a game-changer for our operations. Highly recommend it to any business looking to streamline their customer interactions! **What do you dislike about Text Request?** The cost. It feels a bit steep. That may be because I was used to paying 1/3 as much when I had the service with another company. Just my two cents! **What problems is Text Request solving and how is that benefiting you?** Managing appointment reminders. Before, we had to call each client individually, which was super time-consuming. Now, we can send out text reminders quickly and efficiently, ensuring our clients never miss an appointment. It’s been a game-changer for our scheduling process! **Official Response from Ramey Miller:** > Thank you so much for leaving this review. We love your use case! ### 8. Huge fan of Text Request **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew J. | Guest Experience Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Text Request?** I like the availability to work on texts as a team, our whole team can promptly answer texts and can pick right up where someone else left off. **What do you dislike about Text Request?** Sometimes it does not show when someone else is typing, so two people end up responding to the same message. **What problems is Text Request solving and how is that benefiting you?** Allows us to quickly and effectively communicate with clients. **Official Response from Ramey Miller:** > Matthew, thank you for leaving us a review. Please reach out to support@textrequest.com when the typing doesn't show up. ### 9. Convenient Messaging Application for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela A. | Admin Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Text Request?** What is most helpful is the ability to create a new contact easily. As this is a messaging-only application, the interface provides easy accessibility to all its features. The abilty to easily add and archive new and old contacts is also very convinient. **What do you dislike about Text Request?** I dislike that it marks some messages as spam, and it causes a delay in communication. **What problems is Text Request solving and how is that benefiting you?** Not having to use my phone to text people in a professional context. **Official Response from Ramey Miller:** > Daniela, thank you so much for taking the time to leave us a review. Sorry to hear that some of your messages are being marked as spam. Messages are marked as Spam by the carriers receiving them (AT&T, Verizon, Mint Mobile, Etc.), not by Text Request. Our Success team would love to talk through Spam, so we can ensure your messages are being delivered. ### 10. Best SMS service for your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Brian T. | Staff Member, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Text Request?** I like that is a good option to communicate with customers or notify something important, I also like the way they engage with customers to take advantage of its features **What do you dislike about Text Request?** The user Interface seems difficult to me when I try to search old messages **What problems is Text Request solving and how is that benefiting you?** When a customer is not able to pick up the phone they prefer to receive a text message with information and is easier that way to notify something **Official Response from Ramey Miller:** > Thank you for leaving us this review. Please reach out to success@textrequest.com so they can look into your search issues. ### 11. Awesome and easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Jose O. | DME Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Text Request?** Easy to contact our patients without the hassle of being unable to reach them due to them thinking we are a spam caller. Easy to provide the best customer service when we are able to communitcate to a patient when they might not be avaiable. **What do you dislike about Text Request?** Sometimes members say they do not receive our messages but its one in ton. Other than this nothing else really to dislike. **What problems is Text Request solving and how is that benefiting you?** I work in the DME department so whenever I need to reach a member in regards to orders If they don't answer I send a quick text with my direct number and they usually get back to me faster than a Voicemail **Official Response from Ramey Miller:** > Jose, thank you for taking the time to leave us a review. Please reach out to success@textrequest.com to talk about your delivery. ### 12. Amazing way to contact costumers **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia S. | Billing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Text Request?** I't easy to use, has a quick reply from their customer support, the integration with our systems was perfect, the implementation was quick enough to have our team ready in a few minutes. We use it everyday, for direct messages and for scheduled messages. **What do you dislike about Text Request?** Nothing at all, I have been using it since 2020 and works amazing. **What problems is Text Request solving and how is that benefiting you?** before we needed to have one person just for sending SMS, now that person have more dutties and have grow in our company because of the help of Text request. **Official Response from Ramey Miller:** > Patricia, thank you for this review. So glad the past 4 years with Text Request have been good. ### 13. It is a really nice platform **Rating:** 4.5/5.0 stars **Reviewed by:** arpita s. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2025 **What do you like best about Text Request?** secure communicating platform. We use a lot **What do you dislike about Text Request?** as lots of free platforms available price should cheaper. **What problems is Text Request solving and how is that benefiting you?** instant communication, 24*7 **Official Response from Ramey Miller:** > Arpita, thank you for leaving us this review. ### 14. Very useful **Rating:** 4.5/5.0 stars **Reviewed by:** Jensine J. | Phone CenterSenior Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Text Request?** Helps us reach patients who don't have VM set up or don't listen to their VM. This prevents the patient from having to call in. **What do you dislike about Text Request?** So far I have not ran into anything I dislike. **What problems is Text Request solving and how is that benefiting you?** Inability to reach patients. Reduces call volume, and the amount of patients calling back in. **Official Response from Ramey Miller:** > Jensine, thank you so much for this review. Glad to hear we are reducing your call volume. ### 15. Great Tool to Contact Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Text Request?** We use the templates feature for contacting clients. It saves keystrokes and time. It was very easy to switch from our previous texting system. Text Request has a number of features our previous system did not. Customer support is alway quick to reply to our inquires with more than one solution. We use it multiple times a day. **What do you dislike about Text Request?** I wish the training would allow you to see feature that you don't use. But that's the only thing I dislike. **What problems is Text Request solving and how is that benefiting you?** Ease of contacting clients while they are at work rather than having to leave messages. We can also program responses for when we are closed. **Official Response from Ramey Miller:** > Thank you so much for taking the time to leave us a review. We would love to show you any features you might not currently use. Grab a time here: https://calendly.com/carolinetr/let-s-chat-about-text-request and let them know the questions and features you want to see. ### 16. Useful for parts assistance **Rating:** 5.0/5.0 stars **Reviewed by:** abe w. | Parts Receiving, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Text Request?** We love it because of its ability to send pics in a very timely manner **What do you dislike about Text Request?** Pretty much nothing only thing would be not being able to send files very well at certain times, but otherwise it is terrific!! **What problems is Text Request solving and how is that benefiting you?** It helps solve customer problems every day for us. **Official Response from Ramey Miller:** > Abe, thank you for this review. ### 17. Satisfaction **Rating:** 3.5/5.0 stars **Reviewed by:** Gabriela M. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Text Request?** I use to like the easy way to use. We have had alot of issues. Our patients depend on our text and now our numbers have lowered. **What do you dislike about Text Request?** Now it logs me out evrytime. I cannot send text messages. It shows that they are undeliverable. We did not have this problem before. It has gotten very diffult to reach our patients. **What problems is Text Request solving and how is that benefiting you?** As of now. None **Official Response from Ramey Miller:** > Gabriela, thank you for taking the time to leave us a review. ### 18. A great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Text Request?** Very easy to use. I love the convienent compose message as well as the ability to update contacts while I'm texting them on the desktop app, instead of going into a separate tab. **What do you dislike about Text Request?** The search feature isn't optimized, it does take time to get the contact I'm searching for. **What problems is Text Request solving and how is that benefiting you?** Texting in one location and having a singular source of all my contacts that will not only keep message history, but store it in a location that is not my own. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 19. What Make My Job That Much Easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony C. | People Services Specialist (HR), Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Text Request?** I enjoy being able to reach out to clients or employees without having to call them. It allows them to think about their response before getting back to me as well. **What do you dislike about Text Request?** When texting in general it is hard to express yourself because people can read any way they would like to. **What problems is Text Request solving and how is that benefiting you?** It has solved the issue with having to get ahold of anyone and let them know information. You can now just send a message with all the information in the body and they can reach out with questions they might have, **Official Response from Ramey Miller:** > Anthony, Thank you for leaving us a review. So happy to hear that Text Request helps you with your job! ### 20. Best text service EVER!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** KRISTEN P. | RMA/Front Office Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Text Request?** Very easy to use and navigate thru the site. Has several very helpful tools that make it the best for our needs!!!!! The team at Text Request are very helpful and answer in record speed, always have an answer no matter the problem, they are very nice and easy to talk to!!! **What do you dislike about Text Request?** There is Absolutely Nothing that i dislike about Text Request I wouldn't change anything !!!!!!! **What problems is Text Request solving and how is that benefiting you?** We have no problems, they have been so much better than our previous text service!!!! **Official Response from Ramey Miller:** > Kristen, thank you so much for leaving us a review. ### 21. Text Request helps our firm keep in touch with our clients much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Maria H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Text Request?** What I like the most about Text Request is that our clients can easily send us photos of documents that we need. Also, it allows us to quickly give our clients an update, and keep in touch with them even after hours and on the weekend! **What do you dislike about Text Request?** One thing that I dislike about TextRequest is that in the app/website, you can't easily tell if a message has been responded to or not. **What problems is Text Request solving and how is that benefiting you?** Oftentimes, our firm may need to tell a client something very quickly, or remind them of an upcoming appointment or ask them to send us documents we need. TextRequest allows us to communicate with our clients when we need a rapid response, or if we are just relaying some basic info. However, if we had to call the client everytime, we are much more likely to spend alot more time on the file because once you are on the phone with a client, it is not easy to hang up sometimes. **Official Response from Ramey Miller:** > Maria, thank you for this review. please reach out to success@textrequest.com ### 22. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Text Request?** Allows my company to speak to clients without giving out our personal phone numbers **What do you dislike about Text Request?** Sometimes the system is down when we need it the most during our business hours. This has decreased in frequency. However, we are a veterinary practice and it does sensor out certain words. This is a little less than ideal when trying to explain specific conditions. **What problems is Text Request solving and how is that benefiting you?** Constant communication with o is much better and frees up time needing to be on the phone. They can send photos of patients so they do not have to come in and free up appointment space **Official Response from Ramey Miller:** > Tatiana, thank you for leaving us a review. Sometimes carriers (ATT,VERIZON,TMOBILE,ETC.) have delivery issues which affect our users. Please reach out whenever you run into any issues. ### 23. IT SEEMS TO BE GOING REALLY GOOD. WE ALL LIKE IT **Rating:** 4.0/5.0 stars **Reviewed by:** cindy k. | PSR, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Text Request?** WE CAN TEXT PT INSTEAD OF CALLING AND IT TELLS US WHEN THE TEXT DID NOT GO THOUGH **What do you dislike about Text Request?** IT DOES NOT ALERT YOU WHEN THEY TEXT BACK **What problems is Text Request solving and how is that benefiting you?** WE DONT NEED TO BE ON THE PHONE WE CAN JUST TEXT **Official Response from Ramey Miller:** > Thank you for this review. We love that you are texting patients. We do have alerts and notifications that should alert you. Please reach out to success@textrequst.com ### 24. Quick and easy messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Bethany E. | Spark Program Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Text Request?** I love that I can recieve text messages back from our clients and quickly import hundreds of contacts in few minutes. **What do you dislike about Text Request?** Our biggest issue with Text Request is message organization. When we have an ongoing one on one conversation it can be hard to keep that message at the top of our dashboard when we have 50 other messages that don't need responses in the way. **What problems is Text Request solving and how is that benefiting you?** Text Request allows my organization to send out simple mass communications and recieve follow up questions quickly. This allows us to stay in touch with hundreds of people each day and be readily availble to answer any of their questions and quickly resolve our client's issues. **Official Response from Ramey Miller:** > Bethany, thank you for taking the time to leave us a review. ### 25. PERFECT ADDITION! **Rating:** 5.0/5.0 stars **Reviewed by:** Nitz D. | Administrative Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Text Request?** Text request helps us reach out to nurses and parents of our patients alike. This app makes it easy for us to keep track of important messages as well as reach out via mass text to assure everyone is on the same page! **What do you dislike about Text Request?** Nothing! This app is amazing and has never failed us! **What problems is Text Request solving and how is that benefiting you?** Reaching out to nurses via mass messages has helped so much with system updates or any events we have here in the company. It helps keep track of all our messages while also providing a great way to communucate back and forth with nurses and parents alike! **Official Response from Ramey Miller:** > Nitz, thank you for leaving us a review. So glad that Text Request has never failed you ### 26. Incredibly easy and convenient. **Rating:** 5.0/5.0 stars **Reviewed by:** Grace B. | Client Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2024 **What do you like best about Text Request?** It makes communication with clients easy, quick, and convenient. **What do you dislike about Text Request?** The least helpful thing about text request is the continuous binging lol. I wish it only did it twice for one message instead of binging until you respond. **What problems is Text Request solving and how is that benefiting you?** It helps me stay in communication with clients. It is easy for them and for my team. **Official Response from Ramey Miller:** > Grace, thank you for taking the time to leave us a review. ### 27. I love being able to reach out to my clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan N. | Retail Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Text Request?** I think Text Request is a great tool to use when I need to send out sales promotions, updates, or anything I need to reach out and communicate with customers. Not everyone has a voicemail box that is either empty or set up, and let's face it... some people just don't like to answer the phone, especially from an unknown number. This product helps reach those clients and potential customers and makes all-day cold calling obsolete so that I can get back to work! **What do you dislike about Text Request?** I'm still looking for downsides to this product. **What problems is Text Request solving and how is that benefiting you?** I haven't had any issues that need to be resolved in my experience. **Official Response from Ramey Miller:** > Morgan, thank you for leaving us a review. Happy to know that you are enjoying Text Request. ### 28. Useful Software for Mass Texts **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Text Request?** I like how easy it is to send templated messages to patients! We use it to send out appointment reminders, scheduling texts, and follow-up requests. It's quick and efficient. **What do you dislike about Text Request?** The interface is bright and uneasy on the eyes. I wish I could change the color of the background, size and style font, and have a bit more customization in the screen I use so often. **What problems is Text Request solving and how is that benefiting you?** Text Request enables us to quickly and easily text patients for a variety of reasons: including scheduling appointments, following up for information, appointment reminders, and certainly more! **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. I'll pass your dislike to our product team! ### 29. The answer we've been searching for! **Rating:** 5.0/5.0 stars **Reviewed by:** Allison L. | Brand Manager/Systems Analyst/Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Text Request?** Our office is a relatively new Text Request user, but we are loving it so far! We've been searching for a simple way to send mass texts to our Real Estate clients without having to sell our collective firstborns.😉A colleague recommended Text Request, and we're grateful they did. The system is extremely user-friendly and it's quick to use. Thank you for a great product! **What do you dislike about Text Request?** I have zero complaints or dislikes about Text Request. **What problems is Text Request solving and how is that benefiting you?** Text Request has given us a way to quickly send texts to our database. We often host client events and this has given us a way to collect RSVPs, send event updates, and send general marketing messages. **Official Response from Ramey Miller:** > Allison, thank you for taking the time to leave us a review. ### 30. Text request is very simple and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Erin C. | Staffing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Text Request?** Being able to contact our employees via text message is a major bonus for our company **What do you dislike about Text Request?** I wish I was able to do it out of our database as a shortcut instead of another browser. **What problems is Text Request solving and how is that benefiting you?** Being able to get into contact with our employees more quickly. I love text request **Official Response from Ramey Miller:** > Erin, thank you for leaving us a review. We actually have a Chrome extension feature that allows you to text with Text Request while on another site, or CRM. Here is the info on it: https://www.textrequest.com/product/chrome-extension . You can also contact success@textrequest.com if you have any questions. ### 31. Affordable and great product - not a great experience with implementation team. **Rating:** 2.5/5.0 stars **Reviewed by:** Trent W. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Text Request?** I appreciated how seamless the onboarding process was, how easy it is to use, and the speed/kindness that customer support has shown me through the process. The product is great and easy to use! **What do you dislike about Text Request?** It looks like there are not a ton of Automotive Dealerships using this tool yet, so I am sure that is in-process. However, the integrations team has communicated multiple times with our website team that they are going to send us the code for website widgets, but have failed to do so for nearly 5 months now - resulting in us having to change up vendors. If you can't get us the things needed to properly use the tool, we can't keep paying for it. **What problems is Text Request solving and how is that benefiting you?** Text Request is solving our need for a web/text-based chat tool for customers to interact with when they can't find an immediate answer to their questions on our website. **Official Response from Ramey Miller:** > Trent, thank you for leaving us a review. We would love to know what CRM you are using. Please reach out to success@textrequest.com and let them know. ### 32. Would recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Abe E. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Text Request?** I use it daily at work and one of the things i really like and use for text request are the group messages, they are really helpfull on spreading the word across multiple numbers, I also like how it doesn"t send a repeated text to numbers that already had opted out. It's really easy to use. **What do you dislike about Text Request?** On sending individual text, it's really tiresome on modifying the tags for each message. **What problems is Text Request solving and how is that benefiting you?** It's solving the issue we had with the reach when customers wouldn't answer us and now they at least can read and know who we are. **Official Response from Ramey Miller:** > Thank you for leaving us a review. Please reach out to success@textrequest.com ### 33. easy and direct **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Text Request?** EASE OF IMPLEMMENTARION, TO COMMUNICATE WITH AGENTS DIRECTLY **What do you dislike about Text Request?** IT TAKES A WHILE FOR IT TO REFRESH AND SHOW THE UPDATED CONVERSATION. **What problems is Text Request solving and how is that benefiting you?** SERVES AS A TOOL TO COMMUNICATE WHEN PEOPLE ARE BUSY WITH THEIR DAY TO DAY. **Official Response from Ramey Miller:** > Thank you for leaving us this review. Please reach out to support@textrequest.com so they can look into the refresh rate for you. ### 34. My customer service would be tougher without Text Request **Rating:** 5.0/5.0 stars **Reviewed by:** Rob M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Text Request?** Text Request allows my business to operate 3 seperate business location lines with ease, keeping us in constant contact with our clients and prospects in a way they want to communicate. There are 4 of us that have access to using the platform for texting purposes. The platform makes it easy for us all to see what eachother has done or is doing and gives accountability control to me as the owner needing to make sure my staff is on top of customer communications. The program also easily integrates with our company's contact management system. Onboarding new staff to using the program has also been super easy. We use Text Request every single day in my business. **What do you dislike about Text Request?** There isn't much to dislike. Once in a while there is a delay on the mobile app to see messages my team might be responding to, so making the timimg of how that gets updated would only make my eperience an 11 or 12 out of 10! **What problems is Text Request solving and how is that benefiting you?** Text Request solves the problem of needing to operate multiple business numbers for different locations on one login and platform. It also solves the access issues I have with other companies I've used in the past that made it difficult to track what each individual that works for me is saying and the times that they respond to our customers so I can hold them accountable to the work I'm paying them to do. The benefits are obvious to me, smoother customer service and oversight on these communications helps me elevate our customer service. **Official Response from Ramey Miller:** > Thank you so much for this awesome review. So happy that we are providing your three locations with business texting. ### 35. Very easy, user friendly, and creative to use for businesses. friendly customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina P. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Text Request?** that i can make pre prompts so i dont have to type the same thing over and over again **What do you dislike about Text Request?** that i can't delete some old spam messages **What problems is Text Request solving and how is that benefiting you?** they solved small technical issues for us and it benefits us greatly because now we can text easily and fast **Official Response from Ramey Miller:** > Sabrina, thank you so much for this review. ### 36. Text Request is the BEST **Rating:** 5.0/5.0 stars **Reviewed by:** Katrina M. | Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Text Request?** Text Request is super easy to use and navigate. They make it easy to format to your liking and have lots of great additions that help keep you organized. **What do you dislike about Text Request?** Sometimes the servers can be spotty but its usually fixed quickly **What problems is Text Request solving and how is that benefiting you?** Text request helps our company reach hundreds, even thousands of candidates in one message. We can create targeting groups and send specific messages when needed **Official Response from Ramey Miller:** > Katrina, thank you for leaving us this review. ### 37. Easy Peasy Lemon Squeezy **Rating:** 5.0/5.0 stars **Reviewed by:** Janae G. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Text Request?** Text request is the easiest platform to manage multiple texting users all in one place. We were able to set up over 40 of our team members to be able to text and call clients from the same number with daily use. Even with the high volume communication, the platform was still extremely affordable without any hidden fees or suprises. The platform has built in training so the headache of onboarding and training was as painless as could be. The customer support is extremely responsive and helpful. **What do you dislike about Text Request?** This is super nitpicky but it's kind of annoying how the conversations default to the unresolved messages and not to newest first, but there's an option to change that so it's easy to toggle between the two. I just wish I could save it as newest for the default. **What problems is Text Request solving and how is that benefiting you?** Our care team was texting our clients from various phone numbers and calling them from direct dial phone numbers that did not match the texting numbers. Text request helped us streamline this and make a better customer experience. **Official Response from Ramey Miller:** > Janae, thank you for this awesomely detailed review. You'll be happy to learn that you can actually save your filter as the default, in you profile and preferences. https://help.textrequest.com/profile-preferences Please let us know if you have any questions. ### 38. Great/ user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** JOCELYN P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Text Request?** My favorite feature of Text Request is the ability to send my clients their documents VIA text. A lot of my clients requested this as it was more convenient and some of my client did not even have an email! Now Im able to attach files and send instantly. Another great feature I appriciate is group messages statistics. After sending a group message, it keeps a history and shows you if any recipiants- opted out of recieving text, did not get the message or even shows you how many people responded! I also love that I can insert templates right in the conversation and dont have to worry about copy and pasting from another page. **What do you dislike about Text Request?** A big responsibility I have is to send large groups text messages, while text request does let me schedule group messages, it does not let me edit them after. So if I mess up the message/time/ need to add someone, I cant edit and I have to make an entire new one. **What problems is Text Request solving and how is that benefiting you?** Text request is help to solve the communication between my business clients. **Official Response from Ramey Miller:** > Jocelyn, thank you so much for your review. Happy to hear that you are enjoying our group chat feature. Glad that Text Request is helping you communicate and manage your responsibilities. ### 39. Great Texting service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jerilyn L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Text Request?** Text Request has been very helpful in connecting to our students and prospective students as well as clients. We can set up texts to go out to a whole group of students or just one. We can download the chat if we need to as well. **What do you dislike about Text Request?** We are still learning it, but I feel like the downside is the character # per text is low, but I do not know what the industry standard is for that so it may be within that. **What problems is Text Request solving and how is that benefiting you?** We find that many people do not answer their phone when you call them. Students included. So being able to text a student an update or a quick question is very helpful. They respond quicker to a text instead of waiting for a call back. We also can answer questions for students after hours if the need arises and let them know of unexpected closures, etc. **Official Response from Ramey Miller:** > Thank you so much for leaving us a review, Jerilyn. We love your use case too. ### 40. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Johana C. | Branch Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Text Request?** How fast and efficient is. Everything its perfect. **What do you dislike about Text Request?** Everything its helful. No bad side of txt request. **What problems is Text Request solving and how is that benefiting you?** how to connect and talk with people. **Official Response from Ramey Miller:** > Johana, thank you for leaving us a review. ### 41. Works as intended **Rating:** 4.0/5.0 stars **Reviewed by:** Grant W. | IT Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Text Request?** I like how easy it is to implement and begin using the app, the ease of onboarding new users, and how easy it was to integrate into our existing workflows. We also appreciate its price, and how much time it saves myself and my peers. The programs in my organization use the application on a daily to weekly basis. We use it to offer support to our clients. **What do you dislike about Text Request?** I wish best practices for using the various tagging features were more easily understood. **What problems is Text Request solving and how is that benefiting you?** Reaching clients in the most convenient way for them. Email works great internally, but many of our clients prefer text messages. **Official Response from Ramey Miller:** > Grant, thank you for leaving us a review. Glad to know that you are reaching all of your correct clients. ### 42. Efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Anthony W. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Text Request?** Quickness and efficiency. Able to add photos **What do you dislike about Text Request?** Home screen is a bit disorganized and jumbled. **What problems is Text Request solving and how is that benefiting you?** Communication with customer **Official Response from Ramey Miller:** > Anthony, thank you for leaving us a review. Please reach out to success@textrequeset.com and they can help you with the disorganization. ### 43. Fantastic Texting Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Kate L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Text Request?** I am constantly learning more and more about text request as I use it. It has so many capabilities, from tags to importing mass quantities of contact from an excel document. The mass texting function is used frequently and has worked wonders for my company. I am a huge fan and so glad we decided to use Text Request. The ease of intergration from zipwhip was wonderful. I haven't used their customer support service, but their FAQ section is super helpful. **What do you dislike about Text Request?** I wish we could add more user profiles on our budget. I would also like my display view to save after veiwing a contact. Other than some minor things, I love this platform. **What problems is Text Request solving and how is that benefiting you?** Text request is importing massive amounts of contacts at an efficent rate. I am able to send our mass communications with ease. The mast text and contact tags help me to market to specific populations we are seeking for clinical researcg. **Official Response from Ramey Miller:** > Kate, thank you for leaving us a review. All plan types include unlimited users. The only thing limited is how many dashboards per plan. If you'd like information or any help, please reach out to success@textrequest.com ### 44. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Text Request?** Text Request makes it easy to message between other employees and customers. The groups feature is great to quickly send group messages to necessary contacts. **What do you dislike about Text Request?** Adding display names could be a step easier versus going back in to edit each person. **What problems is Text Request solving and how is that benefiting you?** An easy way to contact other employees and customers. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 45. Simple & Convenient **Rating:** 3.0/5.0 stars **Reviewed by:** sydney a. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Text Request?** very self explanitory, simple sweet and to the point **What do you dislike about Text Request?** Not able to have the company phone number linked to it. **What problems is Text Request solving and how is that benefiting you?** We were able to instantly start using it and communicating with our customers via text since it is 2024 and most people today communicate or will respond quicker to a text message then a phone call or voicemail **Official Response from Ramey Miller:** > Thank you for this review. ### 46. Terrific and user-friendly. Definitely have this open have this open on my tabs and on my phone **Rating:** 4.5/5.0 stars **Reviewed by:** Farah H. | Recruitment Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Text Request?** I like the notification system. I never miss a text message as the system pings whenever we get new messages and pings whenever we need to read an unread message. **What do you dislike about Text Request?** The previous interface for zipwhip was a bit easier in terms of seeing all the texts on one page. Also when we change the view of the messages, we find it hard to set that as a default for each time we login **What problems is Text Request solving and how is that benefiting you?** texting our candidates in a timely manner **Official Response from Ramey Miller:** > Farah, thank you for this review. There are a few different dashboard views that might suit you better, here is the link to the help doc: https://help.textrequest.com/message-views ### 47. I've reviewed a handful of HubSpot eliglble SMS solutions, and Text Request is my winner! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian Del Terzo C. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Text Request?** The Chat to Text feature is perfect for us. I don't know how I'd never seen this before, but it's brilliant! We don't offer support that requires access to our website, so the ability for customers to start a chat on our page and continue it by SMS text is super convenient. **What do you dislike about Text Request?** I initially had concerns about the use of a Chrome extension for implementation. However, after trying out a few competitors and comparing, I discovered that this feature is actually extremely important to the way it is able to notify the correct users to maintain more streamlined communications with our clients. **What problems is Text Request solving and how is that benefiting you?** SMS is a preferred method of communication for our clients and Text Request has awesome features to allow us to serve our customers effectively and efficiently. Most of the SMS services that integrated with HubSpot did not allow users to operate with text messages as you would expect. Message notifications would only prompt a contact owner so if an inbound text was sent to any other HubSpot user, they correct employee would not be notified, and this was a deal breaker. Thankfully TextRequest operates differently by utilizing a chome extension to manage and integrate communications within HubSpot. So regardless of who is assigned to which contact record, if a client or prospect sends you the text, you will be notified. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us this awesome review. ### 48. Fast and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal H. | Certified surgical technologis, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Text Request?** Gives reassurance that patients get messages on time **What do you dislike about Text Request?** There isn't anything I can say that I dislike about text request **What problems is Text Request solving and how is that benefiting you?** It solves the issues of not knowing if patients are receiving the messages we leaving. With text request it sends notice allowing us to see if message was delivered or not **Official Response from Ramey Miller:** > Crystal, thank you for the review. ### 49. Great Messaging Service **Rating:** 5.0/5.0 stars **Reviewed by:** Brennen R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Text Request?** I really like the stop and opt out service, makes it very professional and easy for cleints to ensure they want to be contacted. I also enjoy the group messaging abilities to reach large amounts of people at one time. There are so many more features as well but those 2 are my favorite. **What do you dislike about Text Request?** I believe some of the interface can be difficult to navigate or learn in the beginning, but as with everything, it takes time to adapt. Once understood the interface can be nice to work with but there is just a lot of moving parts compared to other more simple services I have used in the past. **What problems is Text Request solving and how is that benefiting you?** It solves the communication gap between myself and the clients I service. By allowing me to communicate via sms and converse instantly with clients, I can work with more people in a more efficient manner. **Official Response from Ramey Miller:** > Brennen, Thank you for leaving us this review. If you have any questions about the dashboard or would prefer a walk though refresher, please reach out to success@textrequest.com. ### 50. Super easy to use and works quick! **Rating:** 5.0/5.0 stars **Reviewed by:** Paige H. | Sales Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Text Request?** that it is web based and I do not have to switch between and cell phone and monitor! **What do you dislike about Text Request?** There is nothing i dislike as of right now! **What problems is Text Request solving and how is that benefiting you?** Solving being able to quickly tend to customers needs and replies! **Official Response from Ramey Miller:** > Paige, thank you for leaving us this review. ## Text Request Discussions - [What benefits have you had with Text Request?](https://www.g2.com/discussions/26665-what-benefits-have-you-had-with-text-request) - 1 comment, 1 upvote - [How do you use text request?](https://www.g2.com/discussions/how-do-you-use-text-request) - 1 comment - [What is a Request text?](https://www.g2.com/discussions/what-is-a-request-text) - 1 comment - [What are texting features?](https://www.g2.com/discussions/what-are-texting-features) - 1 comment - [View Text Request pricing details and edition comparison](https://www.g2.com/products/text-request/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+11%3A54%3A51+-0500&secure%5Bsession_id%5D=6945d655-f1d3-4c86-8d08-d997cfe1ac2a&secure%5Btoken%5D=eb68303aa6c5e3e54371c26111b4ec0cb7f4380c5c13bdddf0608c52a17c7d37&format=llm_user) ## Text Request Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## Text Request Features **Messenger** - Live Chat **Business Instant Messaging** - File Sharing - Notifications - Search **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Channels** - Website - Text Message (SMS) - Voice Assistants - Other **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Business Instant Messaging** - Mobile Application - Web Application - Integrations **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top Text Request Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,939 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,348 reviews)