TeamViewer provides a reliable and straightforward way to support customers and manage remote systems. Connections are usually established quickly, even across different networks and without complex firewall configuration.

I particularly value the central device management, unattended access and the ability to secure company accounts with multi-factor authentication. It is a useful tool for daily IT support, especially when managing many different customer environments. Review collected by and hosted on G2.com.

The licensing model and pricing can be difficult to understand and comparatively expensive, especially when additional users, channels or management features are required.

The management interface has also become quite complex over time, and some settings are not always located where you would expect them. Occasionally, device assignments or account permissions require more administrative effort than necessary.

I personally prefer the classic interface and usually switch back to it whenever possible, as I find it clearer and more intuitive. Review collected by and hosted on G2.com.

The abillity to support someone from a distance. To transfer files to and from them when needed. Review collected by and hosted on G2.com.

Connection problems, new version feels a lot more complicated and takes up a lot more of the screen. And the fact that there's no "simple" version at a lower price. I only need, remote control, file transfer, and the abillity to keep a few hundred computers in my "phone-book". I don't do meetings, communicatie with the user via Teamviewer, etc. AI featues also don't interest me. A lot of my customers are individuals, not companies. So keep it simple.

Also, getting a meeting with an account manager is really difficult, being a small customer and all. I have been using TV for more than 10 years now, it feels the company has gotten so big, that all personal attention has left the building. Review collected by and hosted on G2.com.

TeamViewer is the best app for remote desktop connections. Just share TeamViewer ID and password of the person you want to take control of pc. That's it. The best part is that it keeps changing your password whenever you close and start the application, so the security is also maintained, or else anyone can connect to your pc any time. Also, in their new update, you can copy and paste data directly from 1 pc to another. Review collected by and hosted on G2.com.

A few security issues were present, but TeamViewer solved them by generating or refreshing passwords at set intervals, so now your password changes at regular intervals. Costs are high after the free plan; the free plan allows only 3 devices to be remotely controlled after logging in. Review collected by and hosted on G2.com.

Good secure remote computer support application. Review collected by and hosted on G2.com.

My licenced TeamViewer software is always installed on the only two laptops I own one with Windows 11 Pro and the other one with Windows 10 Pro. So, I do not understand how I would have exceeded the three devices threshold. And the only time I would have to uninstall the TeamViewer software is if I am rebuilding the laptop or TeamViewer malfunctioned, and I had to do uninstall and re-install the TeamViewer program. Usually, this action will resolve any problem causing the TeamViewer to malfunction. Review collected by and hosted on G2.com.

I like the ability to be on my friend's computer without having to actually be there. I like the remote ability to log in and do what I need to do to help them. Logging in with the ID and password is easy enough. It fast and smooth. I like the ability to turn the desktop background on or off. Have not used the paid subscription, as I only use the free version.

I also have not needed to use the support part of the software either. And as far as I'm aware, there's no AI / Intelligence in TeamViewer. Review collected by and hosted on G2.com.

Transferring files can be tedious, depending on how many and how large the files are. And if you're using a software like Teams, Zoom, or Battlenet to talk to the person on the other end, it causing an echo making it hard to talk. They don't hear it, but you do. Review collected by and hosted on G2.com.

It works and generally does what a remote support tool should. Most of the time at least. Review collected by and hosted on G2.com.

Long load times of the QuickSupport, unreliability across reboots (works most of the time but not always), incredibly slow and horrible new UI that is forced upon the users. Constant price increases and absolute no new features in the last 5 years that have actually improved the product. Review collected by and hosted on G2.com.

I like how quick it is to connect with TeamViewer without needing a complicated setup process. Even nontechnical users can usually join sessions easily, which is great. I find the file transfer and screen sharing features work very smoothly, especially during urgent situations when quick access to reports or systems is needed. The setup has been very smooth, and even nontechnical people can set it up easily without complications. Review collected by and hosted on G2.com.

One thing that could improve is the licensing or the pricing side, which sometimes feels a bit restrictive for smaller teams. There were also a few occasions where the connection lagged on weaker Internet networks. Review collected by and hosted on G2.com.

The company is known for developing cutting-edge remote connectivity solutions, and it fosters a culture of collaboration, continuous learning, and professional growth. I also appreciate its strong focus on technology and employee development, along with its commitment to creating products that make a real impact for customers around the world. Review collected by and hosted on G2.com.

Communication between teams could be more transparent and efficient at times, as it isn’t always as clear or streamlined as it could be. Review collected by and hosted on G2.com.

Team viewer include Ai assistant which suggest fixes for common problems, i can use local camera on remote pc. Review collected by and hosted on G2.com.

Instead of only identifying problems TeamViewer could detect common windows issue automatically, fix printer, service problems with one click. Review collected by and hosted on G2.com.

The best feature of TeamViewer is the ability to access other devices remotely but that’s about it Review collected by and hosted on G2.com.

I dislike the option to use a stealth mode so the user doesn’t know you’re on their machine which helps to not disrupt the user if they’re in the middle of work which other remote access clients offer. They’ve also been trying to push an awful new UI that is very intrusive that no one seems to want. From time to time I cannot connect to a client and receive an error message then try to connect through Atera and can connect fine so something is wrong there. Review collected by and hosted on G2.com.