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TeamViewer Reviews & Product Details - Page 3

TeamViewer Overview

What is TeamViewer?

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

TeamViewer Details
Product Website
Languages Supported
Arabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere.

How do you position yourself against your competitors?

TeamViewer takes remote support to the next level with a wider coverage of mobile devices, operating systems, and OT devices than other competitors.

Leveraging the power of augmented reality, TeamViewer is enabling companies of all sizes to easily utilize its industry-leading AR technology in various scenarios, elevating remote support capabilities way beyond the device screen.

TeamViewer shows several measurable user experience advantages. This includes the fastest time-to-connect (amongst the most prominent connection type, Windows-to-Windows across WAN, read: internet connections), and the quickest file transfer rate.

With a hardened environment, high security standards, dedicated features, such as remote smart card, enforced TFA, and conditional access that help customers achieve compliancy with strict security regulations, as well as product enhancements such as patch management and AI-powered endpoint protection, TeamViewer offers multiple layers of security to help customers to fortify their organization against cyber adversaries and reach enterprise-grade, yet SMB-friendly cyber protection.


Seller Details
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
49,793 Twitter followers
LinkedIn® Page
www.linkedin.com
2,030 employees on LinkedIn®
Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world.


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Overview Provided by:

Recent TeamViewer Reviews

AN
Verified User
5.0 out of 5
"Very impressed"
Easy to remotely control customers computers
Verified User
U
Verified User
5.0 out of 5
"I like using it to transfer files back and forth from the server at work."
It was easy to install and to setup and use.
MA
Mohammed A.Small-Business (50 or fewer emp.)
5.0 out of 5
"Provides a really important tool for remote problem solving"
I like the file sharing feature, it's easily customizable based on the connection. It provides full remote support, making it easy to guide a clien...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
4 people requested security information

TeamViewer Media

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3,434 out of 3,435 Total Reviews for TeamViewer

4.5 out of 5
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3,434 out of 3,435 Total Reviews for TeamViewer
4.5 out of 5
3,434 out of 3,435 Total Reviews for TeamViewer
4.5 out of 5

TeamViewer Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TeamViewerQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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DP
Systems Analyst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

I love being able to remotely access the workstation, it allows me to easily connect with clients. All the features work seamlessly, allowing me to create remote sessions on the fly. Device management is simple. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

It would be helpful to have information about where the connection is failing, reinstalling the software will necessary to resolve it. Sometimes, when a system is restarted, it can take a while to reconnect. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It allows us to connect remotely to many devices, it's been my preferred option for accessing my organization's clients. It eliminates the need for technical assistance, remote control is very efficient. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hi Daniele,

Thank you for your rating and for sharing your experience with us.

We are delighted that you chose TeamViewer as your favorite remote access solution!

We take the opportunity to invite you to click on the following link, where you will find Useful information about our solution:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Lastly, please know that your feedback is immensely valuable, and we will ensure it reaches the appropriate team.

Wish you a great day and all the best.

Valeria/TeamViewer

ES
IT Technician
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

There are different options you can choose from to install, the ease of integration of the features are excellent. It allows you to remotely connect to users' machines, I like the quick and easy way I can connect. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The response can sometimes be difficult to manage, occasionally the service needs to be restarted. I think there could be more integration with accessibility, database setting are a choose. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It gives us all the information we need to manage, it allows me to improve the way I create a support management process. It provides seamless remote access to machines, it make our work much easier. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

Hi Eddie,

Thank you for choosing TeamViewer for your first remote access solution! We would like to invite you to join the TeamViewer Community at https://community.teamviewer.com to discuss about any technical issue, integration and even just to share your TeamViewer experience. Look forward to seeing you in the TeamViewer Community!

Best,

Ying/TeamViewer

FB
Technical Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

I especially like its user interface, it is very easy to use and its excellent business solutions give it an edge over other software available on the market. I love that it allows me to provide technical support and troubleshooting to my clients on-site. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

I like everything about TeamViewer, since I started using it I have never had any problems. For our support service it has been a very helpful tool, because it has allowed us to solve many of our problems remotely. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

TeamViewer has proven to be an excellent solution for our company. It allows us to quickly help employees and customers with technical issues without having to be on-site. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Flynn,

Happy to hear that you like the new TeamViewer interface and consider our software an excellent business solution.

We take the opportunity to invite you to click on the following link, where you will find a guide for the new interface:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Have a nice day!

Valeria/TeamViewer

FG
Customer Success Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

I love the system information it collects, the ability to drag and drop files is amazing. This product has a lot of cool features, the ease of installation is probably the best part about this tool. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Groups are not easy to configure, it would be nice to have an option to improve performance on machines. I wish the info tab provided more information. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It allows us to take control of any of the endpoints, making remote access and control very easy. Its connection speed is excellent, it has excellent integration with other tools. It allows you to easily connect with employees. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Ferragus,

Thank you so much for your rating and for sharing your experience.

It's wonderful to hear you're experiencing such positive results with TeamViewer.

However, regarding the group issue, we need more information to better understand your needs. So, we would like to invite you to visit our TeamViewer Community https://community.teamviewer.com, where you can share more details with us.

All the best,

Valeria/TeamViewer

TM
IT Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

I really like the features available in the toolbar, it's very easy to connect remotely. It has all the features I need to manage my employees, I love the ability to work remotely at any time. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The streaming app doesn't connect properly, sometimes it has some errors when used in no-screen mode. Initial setup for new users ca be a bit tricky. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It has allowed us to remotely access our clients accounts, it has everything I need to support. It allows you to see which clients are available, it has great security features built. I can access mu computers at the office from home. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hi Thomas,

We are happy that you chose us as your favorite remote access solution!

Also, we appreciate your input regarding the streaming and the setup, which is a bit tricky. Please be assured that we will pass this feedback on to the appropriate team.

Wish you a great day!

Best,

Valeria/TeamViewer

RR
Event Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

I like the service it is realible, widely recognized, and secure because it is easy to install and integrates with other tools. We can do video conferences, share screens, provide support, and it allows us to work remotely. That is what I like the most so far. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

I only had some issues with version compatibility, which is something they should improve. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It is a very good and lightweight remote assitance tool. We use it for our event meetings and it is ideal as a communication platform to provide quick assistance and solve problems. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Riccardo,

Thank you for your review and for sharing your experience with us.

We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Have a nice day!

Valeria/TeamViewer

BP
IT Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

I like the tools that streamline interactions like pre-defined responses, offering multiple ways to connect. The number of features are two of its best solutions, I like the functionality of viewing remote team screens. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Sometimes it can take a while to find certain functions, there is a lack of description of what they do, and connections are often not made correctly. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

They software has proven to be incredibly reliable, allowing me to access clients' machines quickly. It is available on all the platform we work with, and is a tool that helps a lot in the day-to-day running of the company. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

Hi Burnell,

We are thrilled to receive fantastic feedback about the TeamViewer journey from you!

In TeamViewer, we have prepared the Knowledge-Based articles about TeamViewers, and they are available here: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/. Hope it also helps you for a better understanding of TeamViewer.

At the same time, we also appreciate your trust and support in choosing TeamViewer as your first and most reliable remote solution.

Wish you a continued seamless and safe remote journey with TeamViewer!

Best,

Ying/TeamViewer

ET
Helpdesk Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

I like how reliable it is for remote desktop support and that ir really doesnt require deep and complete setup to provide secure access to remote desktop, thats why I love TeamViewer because it is the future of remote work. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

It needs to improve performance, especially lag. I dont know if its the Internet connection or the platform. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

They recommended this tool to me as the best way we could work with users remotely, and we found it very useful and easy to use tol solve problems and control other computers seamlessly. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Emon,

Thank you so much for your rating and feedback.

In cases of slow connection, we suggest ensuring both sides have the latest version of TeamViewer available on our website.

If this is the case, resetting the devices and, if possible, resetting the WiFi could solve the issue.

Therefore, we would like to take the opportunity to invite you to click on the following link, where you will find a user´s guide so that you can enjoy the complete TeamViewer experience: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Best regards,

Valeria/TeamViewer

LD
IT Technician
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

The ease of integration of the features is excellent, it has many capabilities that allow me to connect to devices. The software offers a wide range of functionalities, which is essential to keep pace with rapid growth. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Sometimes the shared screen resolution is low, and complexities in the initial setup can be a bit frustrating when using the platform. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It's a simple tool that we can easily use via the web. It allows us to remotely connect to users' machines to troubleshoot problems. It gives us complete control and all the necessary information. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Leroy,

Thank you for your rating!

It´s nice to know you like TeamViewer and its functionalities, especially our web solution. Since it doesn't need to be installed on the computer, you can remotely connect to any computer you want with a simple internet connection.

We take the opportunity to invite you to click on the following link, where you will find a guide so you can have a complete TeamViewer experience:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Have a nice day!

Valeria/TeamViewer

CC
IT Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

All of its advantages combined make it so versatile, offering numerous options for granting user access. I like the combination of fast connections, it allows administrators to easily connect to remote desktops. I like that clients can easily install the software. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Sometimes the login tool is a bit clunky, and there are some issues when different permissions are required. I wish it had a login log. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It helps the end user work faster, allowing me to easily elevate my session to the administrator level. This product includes many high-level features, is easy to use, and works well. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hi Caro,

Thank you for your feedback and for sharing your experience with us.

Security is one of our priorities, and the login and other permissions needed are to increase the security of users in our network,

Please find more info here: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/account/teamviewer-account/

Best Regards,

Valeria/TeamViewer