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TeamViewer Reviews & Product Details

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TeamViewer Overview

What is TeamViewer?

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

TeamViewer Details
Product Website
Languages Supported
Arabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere.

How do you position yourself against your competitors?

TeamViewer takes remote support to the next level with a wider coverage of mobile devices, operating systems, and OT devices than other competitors.

Leveraging the power of augmented reality, TeamViewer is enabling companies of all sizes to easily utilize its industry-leading AR technology in various scenarios, elevating remote support capabilities way beyond the device screen.

TeamViewer shows several measurable user experience advantages. This includes the fastest time-to-connect (amongst the most prominent connection type, Windows-to-Windows across WAN, read: internet connections), and the quickest file transfer rate.

With a hardened environment, high security standards, dedicated features, such as remote smart card, enforced TFA, and conditional access that help customers achieve compliancy with strict security regulations, as well as product enhancements such as patch management and AI-powered endpoint protection, TeamViewer offers multiple layers of security to help customers to fortify their organization against cyber adversaries and reach enterprise-grade, yet SMB-friendly cyber protection.


Seller Details
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
49,828 Twitter followers
LinkedIn® Page
www.linkedin.com
2,030 employees on LinkedIn®
Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world.


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Recent TeamViewer Reviews

NY
Neha Y.Small-Business (50 or fewer emp.)
4.0 out of 5
"One of the best remote access software"
Being in the customer service field I need to resolve client's query on every day basis and that's when Team viewer helps me get my job done witho...
KM
Kate M.Small-Business (50 or fewer emp.)
5.0 out of 5
"The app is far superior to other existing options"
I love being able to access all computers with a single click, you can execute commands remotely. It's fantastic to be able to access all the compa...
CJ
Chapin J.Small-Business (50 or fewer emp.)
5.0 out of 5
"Complete remote access program that allows me to connect my clients quickly"
The ability to hide the client screen is very useful, allowing for fluid communication with your users. It offers a wealth of tools and features, a...
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4 people requested security information

TeamViewer Media

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3,424 TeamViewer Reviews

4.5 out of 5
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3,424 TeamViewer Reviews
4.5 out of 5
3,424 TeamViewer Reviews
4.5 out of 5

TeamViewer Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TeamViewerQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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PB
Devops Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

Teamviewer allows us to quickly and securely connect to another device and take control. We can provide quick remote support to our clients and users. It is very easy to set up and is available for all devices and I can quickly enter my partner's ID and get access to their devices. One of my favorite features is to handle multiple support session requests at once and it is easy to switch. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The only issue I encounter is the connectivity issue as everything depends on our network strength and end-user network strength. if there is a connectivity issue on any end, it makes the session very slow and it starts lagging. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

We are able to provide remote assistance to our clients and customers quickly and efficiently with TeamViewer. We don't need to be physically present to experience the issue that client is facing. We can simply get access to their devices and experience the issue on our end and quickly resolve the issues. I find it highly secure and reliable and it gives a trust that the connections are secure. Review collected by and hosted on G2.com.

AB
Network Security Engineer
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

TeamViewer is the most famous known remote control solution and is being used in our organization. It is easy to set up and I can connect and control the remote system instantly. It has well-integrated security which keeps the connection more secure and reliable. It is available for almost all devices such as mobile, Linux, and Windows. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The connectivity issue and lagging of the screen are the biggest issues I've faced with TeamViewer. Also while working connection loss is another issue. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

TeamViewer acts as an remote support and co-browsing solution for our organization. We require it to provide support to internal teams and clients. We can easily access and control the devices of our team and provide better support by understanding the issue they are facing at their devices. Overall, it gives us complete control of their devices and fix issues quickly, efficiently and securely. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Adarsh,

Thank you for your review and for sharing your experience with TeamViewer! We are thrilled that TeamViewer has become a powerful tool that helps you with your daily tasks!

Regarding the connection issues, we will make sure they reach the right team.

We wish you a pleasant day!

Best,

Valeria/TeamViewer

CK
Design manager
Apparel & Fashion
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

It is a great tool for connecting remotely with my team and working on same board. I like how fats it transfer design files between computers. It allow me to connect to the designer desktop from anywhere and I can easily edit file from virtual access. It is reliable and good in security for protect our data. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Sometime it takes little more time to connect but it is not a big issue I guess and perfectly fit for our organization needs. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It helps me to get the full access of design team desktop and allow me to modify the required changes in design files. We use it everyday for making changes, updating excels, training sessions and many more. It makes our design process better and finish projects quickly without needing to be in same place. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hi Chandan,

Thanks for taking the time to review and share your experience with us.

We are happy that TeamViewer is helping you in your daily job.

I wish you a great day and all the best.

See you soon!

Valeria/TeamViewer

EC
Assistente Administrativo
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Translated Using AI
What do you like best about TeamViewer?

What I like most about it is the speed with which it transfers files between remote machines, the commands sent between them facilitate user interaction. The advantage of using this software is that I can connect with multiple machines simultaneously. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

I have nothing to complain about, I've been using it for a long time and have no complaints about it. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

I use TeamViewer in various support sessions in my company in the area of remote support to clients who encounter some difficulty in their daily use of software to which we provide services. We use all the resources it can offer to help us provide good service, whether by sharing the screen with the user or transferring files to speed up the system implementation process, etc. This has helped us a lot by optimizing our time and adding quality to our services. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

Hello Elisa,

Thank you for choosing TeamViewer as your favourite remote access solution! We are happy that you are enjoying TeamViewer's performance, flexibility, and reliability.

We would like to invite you to join the TeamViewer Community at https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! We hope to see you there in the TeamViewer Community!

Best,

Ying/TeamViewer

LP
Director Of Communications
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

The software offers numerous configuration options and includes all the necessary products for management. It offers integrations with all products. I love how easy it is to remotely manage device. I really like the backup features. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Some things aren't always clear, and the learning curve for setting them up can be steep. Data restoration could be a little more intuitive, it can be extremely complex. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

Its excellent systems help us stay on top of everything, and the platform offers an intuitive dashboard that provides visibility. It may take a little longer to figure things out, but it allows for a host of endpoint management tasks. It gives us the information and visibility we need. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Louis,

Happy to hear that you find TeamViewer intuitive and effective.

We take the opportunity to invite you to click on the following link, where you will find a guide for the new interface so that you can enjoy the complete TeamViewer experience

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Have a nice day!

Valeria/TeamViewer

CJ
IT Help Desk
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

The ability to hide the client screen is very useful, allowing for fluid communication with your users. It offers a wealth of tools and features, allowing for easy management and organization of devices, I like the ease of accessing the system from anywhere. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

It doesn't work with older browsers, and I wish there was a way to export logs. The user guide could be more user-friendly, there are so many options it's overwhelming. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It allows us to assist remote users who need help, the toolbox is a huge time saver. This tool has allowed me to connect with my clients efficiently, thanks to its configuration, I can use it from anywhere. Review collected by and hosted on G2.com.

EV
Web designer
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Translated Using AI
(Original )Information
What do you like best about TeamViewer?

It is an excellent tool for providing online support when someone else has problems with their PC or any installed program.

I also like how easy it is to connect with the remote team and check any issues.

Another feature I really like is that I can transfer system files or any program and check it locally.

And the best part is that it allows me to connect from my phone to other devices, which has been very helpful when I have had to solve a problem and don't have a laptop with me. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

For small businesses that only use this tool to solve specific problems from time to time, paying for a license is a bit expensive.

They should offer a plan where you can pay per connection or by duration. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

The main problem that TeamViewer has helped me solve is saving time and money, thanks to this tool I don't have to physically travel to my clients, which saves me a lot of time and I don't have to spend on fuel.

At times, I have had to explain to some clients how to operate programs I have installed on their PC, and with TeamViewer, this explanation has been made easier without having to travel to the client. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Ederson,

We are glad to know that you consider TeamViewer an excellent and easy tool that helps you solve technical problems on your clients' remote devices, saving you money and time since you don't have to travel physically.

We take this opportunity to invite you to click on the following link where you will find a guide to the new interface so that you can enjoy a more complete experience:

https://www.teamviewer.com/es/global/support/knowledge-base/teamviewer-remote/

Have a good day!

Valeria/TeamViewer

FM
IT Support Technician
Retail
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

Remote access features of this system are absolutely fantastic. These features enable me to reach any device no matter where I am which simplifies the process of addressing client technical problems during my travels. Quick document and software transfers between devices become possible through the file transfer feature. The session recording capability serves as an excellent training resource because it lets me review previous sessions and distribute them to team members. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Free users encounter two major disadvantages because unattended access has a time restriction and the connection speed depends on internet performance. Your internet speed determines the speed of connection when you use TeamViewer. The high cost of premium features becomes a significant expense for both small businesses and individual users even though the features might not be suitable for their needs. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

The process of providing remote support required multiple tools and manual steps before implementing TeamViewer. The platform provides a single interface to handle all operations. The resolution of technical problems now takes less time thus decreasing the turnaround time. Remote device access and control capabilities enhance teamwork and support operations thus enabling clients and team members to receive assistance even when they are not physically present. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Floid,

Thank you for your rating and for sharing your thoughts.

Delighted that TeamViewer supports your daily tasks and enables you to save time by assisting customers remotely, eliminating the need for travel.

We take the opportunity to invite you to click on the following link, where you will find a guide for the new interface:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Please know that your feedback is immensely valuable, and we will ensure it reaches the appropriate team.

Have a nice day!

Valeria/TeamViewer

ZT
Remote Support Specialist
Logistics and Supply Chain
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

Remote access in TeamViewer is very reliable. Being able to access any device from anywhere is a huge timesaver when working on client issue. It’s also seamless when it comes to the file transfer feature too. In a session, file sending and receiving is very quick, making support faster. Multi monitor support is another standout feature of it. All of a sudden all their screens make it much easier for me to work with clients that have a complex setup when I’m helping them set their screens up. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Some of the newer tools feel more up to date than TeamViewer's interface. It is functional, but needs improve on the layout. Moreover, the free version is restricted in some ways. For instance you are able to utilize it solely for possibly non commercial aims, which could be annoying when you require to shift from non commercial and professional usage. The premium features also come with a bit of a steep pricing for small businesses or user. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

Providing remote support in the past was quite a nightmare. I had to use less reliable methods followed by misunderstandings and delays. With TeamViewer, now I can precisely see what the client is seeing and take control when needed. That has also significantly reduced how long it takes to resolve those things. An example of this is that, before, I may spend 30 minutes explaining a fix over the phone. Now, I can resolve the issue in just a few minutes now. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

Hello Zygmunt,

We appreciate your trust and support in choosing TeamViewer as the reliable and powerful remote access solution!

In order to improve efficiency, performance and security, a new version of TeamViewer is now available. For more details about new TeamViewer Remote, please check following announcement posted on our Community: https://community.teamviewer.com/English/discussion/129353/teamviewer-remote-it-s-time-for-a-new-view We would be happy to hear about your feedback in our Forum or via the Feedback button at the bottom left of the interface! Thank you for using TeamViewer and we wish you a nice day.

Best,

Ying/TeamViewer

PU
Quality Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

I like this software because it makes it easy to connect to any device regardless of the operating system as it is available on any platform or through the browser. I also like that it allows me to create virtual rooms, share documents and in the end everything in a few clicks. On top of that, TeamViewer is reliable, fast and free and I have found it useful to use an a personal or professional level. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

It works well but it takes a little longer to hand over control to others while using it. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

Overall, TeamViewer is a good choice because it is easy to use for different needs such as screen sharing, IT asset management support, and everything works smoothly. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hi Prashant,

Thank you for your review. We are happy to hear that you find TeamViewer easy to use and that you can enjoy remote connections to almost any platform, even if it takes a little longer to hand over control to other remotes.

In cases like this, we suggest ensuring that both sides have the latest version of TeamViewer available on our website.

Therefore, we would like to invite you to click on the following link, where you will find a user´s guide:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

All the best!

Valeria/TeamViewer