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TeamViewer Reviews & Product Details

MH
TSU Informática
Internet
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TeamViewer?

It is easy to work with, hoghly intuitive, all you need is the software installed in two PCs, get the code, and you are connected. It is one of my favorite tools to get in tiuch with individuals or companies to give them assistance over the net. Sometimes all you need is to get into someone else PC to solve a problem that he/she sees as a disaster, and it is easy to fix. I use it mostly to give post repair assitance, share software and/or documents easily. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

I have not found anything I may complain about it. Review collected by and hosted on G2.com.

Recommendations to others considering TeamViewer:

Whenever you need a helping hand over the net, TeamViewer wil come forward. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

My relation post repair issues are solved over the net, I don´t have to go to my client´s site. It is the time saver I always looked for. Now, I am able to help my clients, family and friends that are far away. Review collected by and hosted on G2.com.

TeamViewer Overview

What is TeamViewer?

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

TeamViewer Details
Product Website
Languages Supported
Arabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere.

How do you position yourself against your competitors?

TeamViewer takes remote support to the next level with a wider coverage of mobile devices, operating systems, and OT devices than other competitors.

Leveraging the power of augmented reality, TeamViewer is enabling companies of all sizes to easily utilize its industry-leading AR technology in various scenarios, elevating remote support capabilities way beyond the device screen.

TeamViewer shows several measurable user experience advantages. This includes the fastest time-to-connect (amongst the most prominent connection type, Windows-to-Windows across WAN, read: internet connections), and the quickest file transfer rate.

With a hardened environment, high security standards, dedicated features, such as remote smart card, enforced TFA, and conditional access that help customers achieve compliancy with strict security regulations, as well as product enhancements such as patch management and AI-powered endpoint protection, TeamViewer offers multiple layers of security to help customers to fortify their organization against cyber adversaries and reach enterprise-grade, yet SMB-friendly cyber protection.


Seller Details
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
49,713 Twitter followers
LinkedIn® Page
www.linkedin.com
2,030 employees on LinkedIn®
Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world.


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Recent TeamViewer Reviews

Verified User
A
Verified User
4.5 out of 5
"Good assistance to issues"
Security of the aplication and assistance using chat.
Verified User
U
Verified User
4.0 out of 5
"USEFUL"
IT IS A FRIENDLY AND EASY TO USE FOR REMOTE ACCESS
JM
James M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Remote assistance plus more."
TeamViewer has been of great use to me and my colleagues. We use it every day. TeamViewer offers the ability to support remote desktops with users...

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3,460 out of 3,461 Total Reviews for TeamViewer

4.5 out of 5
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3,460 out of 3,461 Total Reviews for TeamViewer
4.5 out of 5
3,460 out of 3,461 Total Reviews for TeamViewer
4.5 out of 5

TeamViewer Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TeamViewerQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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PB
Devops Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

Teamviewer allows us to quickly and securely connect to another device and take control. We can provide quick remote support to our clients and users. It is very easy to set up and is available for all devices and I can quickly enter my partner's ID and get access to their devices. One of my favorite features is to handle multiple support session requests at once and it is easy to switch. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The only issue I encounter is the connectivity issue as everything depends on our network strength and end-user network strength. if there is a connectivity issue on any end, it makes the session very slow and it starts lagging. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

We are able to provide remote assistance to our clients and customers quickly and efficiently with TeamViewer. We don't need to be physically present to experience the issue that client is facing. We can simply get access to their devices and experience the issue on our end and quickly resolve the issues. I find it highly secure and reliable and it gives a trust that the connections are secure. Review collected by and hosted on G2.com.

AB
Network Security Engineer
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

TeamViewer is the most famous known remote control solution and is being used in our organization. It is easy to set up and I can connect and control the remote system instantly. It has well-integrated security which keeps the connection more secure and reliable. It is available for almost all devices such as mobile, Linux, and Windows. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The connectivity issue and lagging of the screen are the biggest issues I've faced with TeamViewer. Also while working connection loss is another issue. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

TeamViewer acts as an remote support and co-browsing solution for our organization. We require it to provide support to internal teams and clients. We can easily access and control the devices of our team and provide better support by understanding the issue they are facing at their devices. Overall, it gives us complete control of their devices and fix issues quickly, efficiently and securely. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Adarsh,

Thank you for your review and for sharing your experience with TeamViewer! We are thrilled that TeamViewer has become a powerful tool that helps you with your daily tasks!

Regarding the connection issues, we will make sure they reach the right team.

We wish you a pleasant day!

Best,

Valeria/TeamViewer

CK
Design manager
Apparel & Fashion
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

It is a great tool for connecting remotely with my team and working on same board. I like how fats it transfer design files between computers. It allow me to connect to the designer desktop from anywhere and I can easily edit file from virtual access. It is reliable and good in security for protect our data. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Sometime it takes little more time to connect but it is not a big issue I guess and perfectly fit for our organization needs. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It helps me to get the full access of design team desktop and allow me to modify the required changes in design files. We use it everyday for making changes, updating excels, training sessions and many more. It makes our design process better and finish projects quickly without needing to be in same place. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hi Chandan,

Thanks for taking the time to review and share your experience with us.

We are happy that TeamViewer is helping you in your daily job.

I wish you a great day and all the best.

See you soon!

Valeria/TeamViewer

EC
Assistente Administrativo
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Translated Using AI
What do you like best about TeamViewer?

What I like most about it is the speed with which it transfers files between remote machines, the commands sent between them facilitate user interaction. The advantage of using this software is that I can connect with multiple machines simultaneously. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

I have nothing to complain about, I've been using it for a long time and have no complaints about it. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

I use TeamViewer in various support sessions in my company in the area of remote support to clients who encounter some difficulty in their daily use of software to which we provide services. We use all the resources it can offer to help us provide good service, whether by sharing the screen with the user or transferring files to speed up the system implementation process, etc. This has helped us a lot by optimizing our time and adding quality to our services. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

Hello Elisa,

Thank you for choosing TeamViewer as your favourite remote access solution! We are happy that you are enjoying TeamViewer's performance, flexibility, and reliability.

We would like to invite you to join the TeamViewer Community at https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! We hope to see you there in the TeamViewer Community!

Best,

Ying/TeamViewer

BS
Project Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

The connections are solid, and I can use it to provide remote support to Windows devices without any problems. We can access the system over the internet, and it offers numerous features. It works from any platform and offers an option for remote access to user machines. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Deploying the app can be tricky for inexperienced users, and the window scaling feature could be improved. The web app sometimes crashes, and creating a new invitation can be a bit tricky. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

A great advantage is that it meets the requirements, allowing me to help users at any time. It allows me to easily access them remotely to provide support, this tool has everything I need for remote management. Review collected by and hosted on G2.com.

DA
Remote work coordinator
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

The best thing about TeamViewer is being able to connect to remote devices and help my clients or working with my team in general. Fast troubleshooting and sharing files is one of the biggest time efficiency benefits in this tipe of processes. I also appreciate the fact that is able to remove geographic barriers allowing me to assist anyone, regardless of where they are, regardless of scheduling an in-person session. It has turned into a core tool for the smooth and quick collaboration on ‘our’ daily tasks. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Teams often complain about Team Viewer not being very stable in connection, especialy when it is in the high traffic time. Which can be frustrating as it can lead to remote sessions being interrupted or slow just trying to resolve urgent issues. Furthermore, I feel the interface is often crowded, and it has a few more steps involved to actually reach my featured functions when I am debugging. That sometimes makes the process slower than it should be and has resulted in inefficiency when working under deadline. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

My main problem with physical distance is solved by TeamViewer. It allows me to remotely access and control other systems so that I can respond and give immediate support in case of technical issues. We no longer need to wait for a problem to solve in person, thanks to it being a game changer for boosting productivity. This solution lets us work as a team in the same office as being in different locations which enhances overall efficiency and responsiveness when something goes wrong. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Davide,

Thank you for the review and for sharing your experience with us.

It's good to know that our remote connection solution helps you with your daily tasks, boosting productivity and saving you travel time.

We want to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions.

Finally, be sure that your feedback is incredibly valuable, and we will make sure it reaches the right team.

All the best,

Valeria/TeamViewer

BG
Staff Accountant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

The user interface is well-designed and has professional security features. I like being able to access system setting on computers, and file transfer were easy. The best part is how easily my clients can connect to the system. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

I'd love to see a more visually appealing admin console, file transfer isn't as intuitive as it could be. The admin controls can be a bit vague at times. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It's the best for remote computer access form anywhere. Its ease of use makes it highly adaptable for our entire team. It allows me to access remotely when no one is present. This has been the best remote access software we've ever used. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Brayden,

Thank you for your review and for sharing your experience with us.

It's wonderful to hear that our remote access solution works so well for you.

We take the opportunity to invite you to click on the following link, where you will find a user´s guide so you can have a complete TeamViewer experience:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Have a nice day!

Valeria/TeamViewer

LP
Director Of Communications
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

The software offers numerous configuration options and includes all the necessary products for management. It offers integrations with all products. I love how easy it is to remotely manage device. I really like the backup features. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Some things aren't always clear, and the learning curve for setting them up can be steep. Data restoration could be a little more intuitive, it can be extremely complex. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

Its excellent systems help us stay on top of everything, and the platform offers an intuitive dashboard that provides visibility. It may take a little longer to figure things out, but it allows for a host of endpoint management tasks. It gives us the information and visibility we need. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Louis,

Happy to hear that you find TeamViewer intuitive and effective.

We take the opportunity to invite you to click on the following link, where you will find a guide for the new interface so that you can enjoy the complete TeamViewer experience

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Have a nice day!

Valeria/TeamViewer

GG
Service Management Analyst
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

I like the ability to create different categories, it offers excellent compatibility with almost any device. It allows me to work remotely with my client securely, it's a really useful tool for accessing other PCs. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

All the functions are fairly easy to understand, and so far I don't see any technical drawbacks. So far, I don't see any drawbacks, there's nothing unpleasant about this product. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

The ability to conduct a remote session is highly feasible, it provides us with exactly what we need. Its flexibility has allowed us to take advantage of additional options, remote support has been a vital tool to support. Review collected by and hosted on G2.com.

CJ
IT Help Desk
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

The ability to hide the client screen is very useful, allowing for fluid communication with your users. It offers a wealth of tools and features, allowing for easy management and organization of devices, I like the ease of accessing the system from anywhere. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

It doesn't work with older browsers, and I wish there was a way to export logs. The user guide could be more user-friendly, there are so many options it's overwhelming. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It allows us to assist remote users who need help, the toolbox is a huge time saver. This tool has allowed me to connect with my clients efficiently, thanks to its configuration, I can use it from anywhere. Review collected by and hosted on G2.com.