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TeamViewer Reviews & Product Details

WK
Business Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

Their web-based control panel offers an excellent overview and integrates with many different programs. I like the tools available during logins, remote access is almost instantaneous. The flexibility of the offerings is unmatched. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

It's stable functional platform, there aren't many features I dislike. It offers a simple interface and efficient connectivity. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

We are very satisfied with its ease of use, the server consumes minimal system resources. It offers numerous options for granting user access, allowing me to easily elevate my session to administrator level. It's a very comprehensive platform. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Walid,

Thank you for your review.

It's great to hear that the features available in our remote solution enhance the quality of your daily activities.

We take the opportunity to invite you to click on the following link, where you will find a guide to make the most of TeamViewer:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Have a nice day!

Valeria/TeamViewer

TeamViewer Overview

What is TeamViewer?

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

TeamViewer Details
Product Website
Languages Supported
Arabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere.

How do you position yourself against your competitors?

TeamViewer takes remote support to the next level with a wider coverage of mobile devices, operating systems, and OT devices than other competitors.

Leveraging the power of augmented reality, TeamViewer is enabling companies of all sizes to easily utilize its industry-leading AR technology in various scenarios, elevating remote support capabilities way beyond the device screen.

TeamViewer shows several measurable user experience advantages. This includes the fastest time-to-connect (amongst the most prominent connection type, Windows-to-Windows across WAN, read: internet connections), and the quickest file transfer rate.

With a hardened environment, high security standards, dedicated features, such as remote smart card, enforced TFA, and conditional access that help customers achieve compliancy with strict security regulations, as well as product enhancements such as patch management and AI-powered endpoint protection, TeamViewer offers multiple layers of security to help customers to fortify their organization against cyber adversaries and reach enterprise-grade, yet SMB-friendly cyber protection.


Seller Details
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
49,755 Twitter followers
LinkedIn® Page
www.linkedin.com
2,030 employees on LinkedIn®
Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world.


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Recent TeamViewer Reviews

Verified User
U
Verified User
5.0 out of 5
"Very good product!"
It's fast and stable! It has many features that speed up the work.
Verified User
C
Verified User
5.0 out of 5
"Easy tu use when working remotely on a client's PC"
Simplicity of connecting to a client's PC
AO
Anis O.Small-Business (50 or fewer emp.)
5.0 out of 5
"Software is ideal for rapid deployment from a large number of devices"
Customization is a very useful, it offers a full set of backup functions. The platform maintains online documentation, this service transfers large...

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3,447 out of 3,448 Total Reviews for TeamViewer

4.5 out of 5
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3,447 out of 3,448 Total Reviews for TeamViewer
4.5 out of 5
3,447 out of 3,448 Total Reviews for TeamViewer
4.5 out of 5

TeamViewer Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TeamViewerQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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PB
Devops Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

Teamviewer allows us to quickly and securely connect to another device and take control. We can provide quick remote support to our clients and users. It is very easy to set up and is available for all devices and I can quickly enter my partner's ID and get access to their devices. One of my favorite features is to handle multiple support session requests at once and it is easy to switch. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The only issue I encounter is the connectivity issue as everything depends on our network strength and end-user network strength. if there is a connectivity issue on any end, it makes the session very slow and it starts lagging. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

We are able to provide remote assistance to our clients and customers quickly and efficiently with TeamViewer. We don't need to be physically present to experience the issue that client is facing. We can simply get access to their devices and experience the issue on our end and quickly resolve the issues. I find it highly secure and reliable and it gives a trust that the connections are secure. Review collected by and hosted on G2.com.

AB
Network Security Engineer
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

TeamViewer is the most famous known remote control solution and is being used in our organization. It is easy to set up and I can connect and control the remote system instantly. It has well-integrated security which keeps the connection more secure and reliable. It is available for almost all devices such as mobile, Linux, and Windows. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The connectivity issue and lagging of the screen are the biggest issues I've faced with TeamViewer. Also while working connection loss is another issue. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

TeamViewer acts as an remote support and co-browsing solution for our organization. We require it to provide support to internal teams and clients. We can easily access and control the devices of our team and provide better support by understanding the issue they are facing at their devices. Overall, it gives us complete control of their devices and fix issues quickly, efficiently and securely. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Adarsh,

Thank you for your review and for sharing your experience with TeamViewer! We are thrilled that TeamViewer has become a powerful tool that helps you with your daily tasks!

Regarding the connection issues, we will make sure they reach the right team.

We wish you a pleasant day!

Best,

Valeria/TeamViewer

CK
Design manager
Apparel & Fashion
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

It is a great tool for connecting remotely with my team and working on same board. I like how fats it transfer design files between computers. It allow me to connect to the designer desktop from anywhere and I can easily edit file from virtual access. It is reliable and good in security for protect our data. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Sometime it takes little more time to connect but it is not a big issue I guess and perfectly fit for our organization needs. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It helps me to get the full access of design team desktop and allow me to modify the required changes in design files. We use it everyday for making changes, updating excels, training sessions and many more. It makes our design process better and finish projects quickly without needing to be in same place. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hi Chandan,

Thanks for taking the time to review and share your experience with us.

We are happy that TeamViewer is helping you in your daily job.

I wish you a great day and all the best.

See you soon!

Valeria/TeamViewer

EC
Assistente Administrativo
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Translated Using AI
What do you like best about TeamViewer?

What I like most about it is the speed with which it transfers files between remote machines, the commands sent between them facilitate user interaction. The advantage of using this software is that I can connect with multiple machines simultaneously. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

I have nothing to complain about, I've been using it for a long time and have no complaints about it. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

I use TeamViewer in various support sessions in my company in the area of remote support to clients who encounter some difficulty in their daily use of software to which we provide services. We use all the resources it can offer to help us provide good service, whether by sharing the screen with the user or transferring files to speed up the system implementation process, etc. This has helped us a lot by optimizing our time and adding quality to our services. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

Hello Elisa,

Thank you for choosing TeamViewer as your favourite remote access solution! We are happy that you are enjoying TeamViewer's performance, flexibility, and reliability.

We would like to invite you to join the TeamViewer Community at https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! We hope to see you there in the TeamViewer Community!

Best,

Ying/TeamViewer

DA
Remote work coordinator
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

The best thing about TeamViewer is being able to connect to remote devices and help my clients or working with my team in general. Fast troubleshooting and sharing files is one of the biggest time efficiency benefits in this tipe of processes. I also appreciate the fact that is able to remove geographic barriers allowing me to assist anyone, regardless of where they are, regardless of scheduling an in-person session. It has turned into a core tool for the smooth and quick collaboration on ‘our’ daily tasks. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Teams often complain about Team Viewer not being very stable in connection, especialy when it is in the high traffic time. Which can be frustrating as it can lead to remote sessions being interrupted or slow just trying to resolve urgent issues. Furthermore, I feel the interface is often crowded, and it has a few more steps involved to actually reach my featured functions when I am debugging. That sometimes makes the process slower than it should be and has resulted in inefficiency when working under deadline. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

My main problem with physical distance is solved by TeamViewer. It allows me to remotely access and control other systems so that I can respond and give immediate support in case of technical issues. We no longer need to wait for a problem to solve in person, thanks to it being a game changer for boosting productivity. This solution lets us work as a team in the same office as being in different locations which enhances overall efficiency and responsiveness when something goes wrong. Review collected by and hosted on G2.com.

BG
Staff Accountant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

The user interface is well-designed and has professional security features. I like being able to access system setting on computers, and file transfer were easy. The best part is how easily my clients can connect to the system. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

I'd love to see a more visually appealing admin console, file transfer isn't as intuitive as it could be. The admin controls can be a bit vague at times. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It's the best for remote computer access form anywhere. Its ease of use makes it highly adaptable for our entire team. It allows me to access remotely when no one is present. This has been the best remote access software we've ever used. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Brayden,

Thank you for your review and for sharing your experience with us.

It's wonderful to hear that our remote access solution works so well for you.

We take the opportunity to invite you to click on the following link, where you will find a user´s guide so you can have a complete TeamViewer experience:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Have a nice day!

Valeria/TeamViewer

LP
Director Of Communications
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

The software offers numerous configuration options and includes all the necessary products for management. It offers integrations with all products. I love how easy it is to remotely manage device. I really like the backup features. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Some things aren't always clear, and the learning curve for setting them up can be steep. Data restoration could be a little more intuitive, it can be extremely complex. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

Its excellent systems help us stay on top of everything, and the platform offers an intuitive dashboard that provides visibility. It may take a little longer to figure things out, but it allows for a host of endpoint management tasks. It gives us the information and visibility we need. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Louis,

Happy to hear that you find TeamViewer intuitive and effective.

We take the opportunity to invite you to click on the following link, where you will find a guide for the new interface so that you can enjoy the complete TeamViewer experience

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Have a nice day!

Valeria/TeamViewer

CJ
IT Help Desk
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

The ability to hide the client screen is very useful, allowing for fluid communication with your users. It offers a wealth of tools and features, allowing for easy management and organization of devices, I like the ease of accessing the system from anywhere. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

It doesn't work with older browsers, and I wish there was a way to export logs. The user guide could be more user-friendly, there are so many options it's overwhelming. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It allows us to assist remote users who need help, the toolbox is a huge time saver. This tool has allowed me to connect with my clients efficiently, thanks to its configuration, I can use it from anywhere. Review collected by and hosted on G2.com.

EV
Web designer
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Translated Using AI
(Original )Information
What do you like best about TeamViewer?

It is an excellent tool for providing online support when someone else has problems with their PC or any installed program.

I also like how easy it is to connect with the remote team and check any issues.

Another feature I really like is that I can transfer system files or any program and check it locally.

And the best part is that it allows me to connect from my phone to other devices, which has been very helpful when I have had to solve a problem and don't have a laptop with me. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

For small businesses that only use this tool to solve specific problems from time to time, paying for a license is a bit expensive.

They should offer a plan where you can pay per connection or by duration. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

The main problem that TeamViewer has helped me solve is saving time and money, thanks to this tool I don't have to physically travel to my clients, which saves me a lot of time and I don't have to spend on fuel.

At times, I have had to explain to some clients how to operate programs I have installed on their PC, and with TeamViewer, this explanation has been made easier without having to travel to the client. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Ederson,

We are glad to know that you consider TeamViewer an excellent and easy tool that helps you solve technical problems on your clients' remote devices, saving you money and time since you don't have to travel physically.

We take this opportunity to invite you to click on the following link where you will find a guide to the new interface so that you can enjoy a more complete experience:

https://www.teamviewer.com/es/global/support/knowledge-base/teamviewer-remote/

Have a good day!

Valeria/TeamViewer

FM
IT Support Technician
Retail
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about TeamViewer?

Remote access features of this system are absolutely fantastic. These features enable me to reach any device no matter where I am which simplifies the process of addressing client technical problems during my travels. Quick document and software transfers between devices become possible through the file transfer feature. The session recording capability serves as an excellent training resource because it lets me review previous sessions and distribute them to team members. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Free users encounter two major disadvantages because unattended access has a time restriction and the connection speed depends on internet performance. Your internet speed determines the speed of connection when you use TeamViewer. The high cost of premium features becomes a significant expense for both small businesses and individual users even though the features might not be suitable for their needs. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

The process of providing remote support required multiple tools and manual steps before implementing TeamViewer. The platform provides a single interface to handle all operations. The resolution of technical problems now takes less time thus decreasing the turnaround time. Remote device access and control capabilities enhance teamwork and support operations thus enabling clients and team members to receive assistance even when they are not physically present. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Floid,

Thank you for your rating and for sharing your thoughts.

Delighted that TeamViewer supports your daily tasks and enables you to save time by assisting customers remotely, eliminating the need for travel.

We take the opportunity to invite you to click on the following link, where you will find a guide for the new interface:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Please know that your feedback is immensely valuable, and we will ensure it reaches the appropriate team.

Have a nice day!

Valeria/TeamViewer