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Tango Reviews & Product Details - Page 24

Tango Overview

What is Tango?

Tango is different from other Digital Adoption Platforms in 3 important ways👇 1. You make training walkthroughs in minutes by doing the process. Tango Click-to-Create AI captures every step and does the work for you. Zero proprietary "no-code" workflow builders to learn and never any jQueary, CSS or HTML. So you make 10 Tango walkthroughs in the time it takes to make 1 in another tool. 2. Your training walkthroughs are integrated into your knowledge base, learning management system, ticketing system, and Teams & Slack, in addition to living inside of your business applications. So your employees get the same exact experience everywhere they find knowledge. 3. You can try Tango free without talking to sales or putting in a credit card. G2 customers rate Tango as the easiest Digital Adoption Platform to setup and use. And you can prove it works on your specific business application right now. Download our free Chrome or Edge extension, use Click-to-Create to make your first walkthrough, and then click the "Guide Me" button to experience your walkthrough in-app the way your employees will.

Tango Details
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Product Description

Tango helps IT, L&D, and Ops pros create software training walkthroughs in minutes by doing the process and embed them everywhere employees work. in-app, knowledge base, learning management system, ticketing system, Teams, and Slack. Employees experience Tango walkthroughs as an overlay on their screen which walks them through what to do, step-by-step.

How do you position yourself against your competitors?

Operations managers, system admins, learning & development specialists and trainers use Tango to enable digital process adoption.

You create software walkthroughs in minutes by clicking through the steps of your process.

Tango AI formats the screenshots, writes the step descriptions and integrates your walkthroughs directly into your software applications, knowledge bases and learning management systems.

Your co-workers get standard operating procedures, pro tips and step-by-step guidance at their fingertips inside the tools where they work.

You and your business stakeholders see analytics dashboards showing usage and adoption broken down by process, department and individual.

Thousands of customers use Tango to ensure adoption of new software, speed up new hire onboarding and standardize operating procedures.


Seller Details
Seller
Tango
Company Website
Year Founded
2020
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
Description

Tango is the easiest Digital Adoption Platform to setup and use. You make software training walkthroughs and tooltips in minutes by just clicking through the process. Your employees get their hand held through the process with guidance embedded inside of your business applications. Tango AI does the work. Tango Software Knowledge Layer is trusted by over
,000,000 people from the best companies including Walmart, Nike, Cox, Roche, Lockheed Martin, SpaceX, Amazon, Salesforce, Slack, and Atlassian.


CE
Overview Provided by:

Recent Tango Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"I enjoy how easy Tango is to use."
Tango is easy to use and to share with others.
OC
Ozark C.Small-Business (50 or fewer emp.)
5.0 out of 5
"Fantastic learning material for the team"
It creates a training material for team members
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Straightforward, friendly tool that gets the job done"
Really easy to pick up and implement. Interface is smooth to use and share out. Easy to collaborate with teammates
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
5 people requested security information

Tango Media

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256 Tango Reviews

4.8 out of 5
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256 Tango Reviews
4.8 out of 5
256 Tango Reviews
4.8 out of 5

Tango Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TangoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Legal Services
UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Tango?

Tango is a software application that provides a user-friendly platform for creating step-by-step instruction guides. It offers a wide range of features, such as customizable templates, drag-and-drop functionality, and the ability to embed images, videos, and links. With Tango, users can create interactive tutorials, training manuals, and knowledge bases with ease, making it an essential tool for businesses and individuals alike who want to create effective instructional content. Review collected by and hosted on G2.com.

What do you dislike about Tango?

Sometimes the screen capture can be a little bit buggy. It also isn't particularly intuitive from a user controls perspective which would be good to see improvements in the future. Review collected by and hosted on G2.com.

What problems is Tango solving and how is that benefiting you?

Tango allows us to create user manuals for new employees as well as existing employees. It has been extremely helpful when onboarding new platforms and tools as we can create a visual instruction sheet quickly and easily. Review collected by and hosted on G2.com.

OB
Founder &amp; Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Tango?

Produce simple step-by-step guides easily. Very easily. Review collected by and hosted on G2.com.

What do you dislike about Tango?

Nothing so far - it's a great tool and does what it says on the tin. Review collected by and hosted on G2.com.

What problems is Tango solving and how is that benefiting you?

We've been rolling out a lot of tools/software internally and had been producing step by step guides quite manually, screenshotting and dropping descriptions into documents. I stumbled upon Tango by happen stance and signed up to an annual subscription within 30 minutes of starting their trial.

It's simple but its fantastic and I'm excited to see where it goes from here. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Tango?

The possibility it could help but it didn't work well enough to be useful. Review collected by and hosted on G2.com.

What do you dislike about Tango?

Creating help especially for desktop was basic and involved a lot of manual work of adding notes about all the steps.

Only works for full desktop view.

The Tango branding is over the top and cannot be removed.

These things made the app useless to me. I let Tango know that I cancelled after 1 day but they weren't willing to refund.

This product is not worth the cost. Review collected by and hosted on G2.com.

What problems is Tango solving and how is that benefiting you?

I was not able to get this app to help. Not recommended. Review collected by and hosted on G2.com.

Verified User in Human Resources
UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Tango?

It is convenient and easy to use. It also saves time. Review collected by and hosted on G2.com.

What do you dislike about Tango?

It is confusing if you go over the limit of characters Review collected by and hosted on G2.com.

What problems is Tango solving and how is that benefiting you?

It helps save time for writing procedures for work tasks. Review collected by and hosted on G2.com.

LM
Lead Software Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Tango?

I love that I can go through my applications easily and have Tango create an automatic step-by-step guide for me that I can send to clients or users. This is helpful when you are sending a step-by-step guide to users trying to log in and use an application or demoing a service to a potential client. Also, being able to use an image editor after you created the step-by-step guide makes it handy to blur out sensitive information that might have been exposed when you were going through your application. Review collected by and hosted on G2.com.

What do you dislike about Tango?

Currently, I wish it was supported on more than just Chrome. Most of the applications I use are on the web so chrome works but there are a couple of applications that can't take advantage of Tango. Review collected by and hosted on G2.com.

What problems is Tango solving and how is that benefiting you?

I am spending way less time in meetings or training with clients and users. Beforehand, I would have to get into hour-long meetings with clients to show them/demo the product when a simple step-by-step guide would've been just fine. Loom was the alternative to this but Tango has saved me even more time and provides a reference that my clients appreciate. Review collected by and hosted on G2.com.

CM
Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Tango?

Dead simple to record, review, and share processes without too much hassle. I've wasted so many hours restarting Looms where I make a mistake, or watching my recording to catch errors -- I use Tango to record, review, edit, and share process steps with coworkers and customers and it's been an amazing productivity boost. Review collected by and hosted on G2.com.

What do you dislike about Tango?

A few months ago, I asked for support for iFrames (I had trouble recording processes in the AWS console), but the team solved that within a few days and I can't think of anything else to dislike right now! Review collected by and hosted on G2.com.

What problems is Tango solving and how is that benefiting you?

Anyone who has worked on codifying/documenting AWS/GCP cloud infrastructure configurations knows the pain of documenting menu and submenu navigation hell. I've been using Tango to step through these configurations once on my own, and letting Tango generate the process steps automatically as soon as I'm done so I can share with teammates and customers. If I had to guess, Tango saves me 2-3 hours of mindnumbing screenshotting/anonymizing/annotating per piece of documentation I create (at least once a week). Review collected by and hosted on G2.com.

KP
Change Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Tango?

I love how clean the website and the screenshots look. I appreciate how simple the app is to use. This helps us streamline and give a higher quality product to the customer. I love how attentive their support team is. Review collected by and hosted on G2.com.

What do you dislike about Tango?

Not being able to add additional client branding or draft control pages. I wouldn't mind being able to give feedback on sections of the screen capture to the person who took them, requesting edits, or asking for clarifications on the wording. Or tagging a section to come back to, to discuss what I'm reviewing. I wouldn't mind seeing some type of multi-version or undo option to ensure if something was changed by accident it can be recovered. I wouldn't mind having more branding options in general like font style, size, and color. Review collected by and hosted on G2.com.

Recommendations to others considering Tango:

Be patient when the screen capture is pulling everything together. Review collected by and hosted on G2.com.

What problems is Tango solving and how is that benefiting you?

It's so quick and easy to use. It's clean and aesthetically pleasing. We are a training team at a consulting firm. We map out processes for companies that have recently upgraded their ERP system. We create E-learning videos, instructor-led, instructional guides, and quick reference guides. We also manage LMS systems for our clients. This helps us efficiently prepare a quality product that we are proud to present. Review collected by and hosted on G2.com.

MT
Sr. Digital Strategist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Tango?

The ease of use and simplicity is perfectly executed, making this one of the best screenshot tools for Windows. (I'm a Windows user of 30 years). The ability to edit the instructions and send the link to another user makes this a fantastically quick and easy screenshot and walk-through tool. I'd typically use a simple screencast video but this approach allows the user to slowly walk through each screen and "get it". Review collected by and hosted on G2.com.

What do you dislike about Tango?

I have not come across anything yet that I dislike. The simplicity wins. Review collected by and hosted on G2.com.

Recommendations to others considering Tango:

If you need to make walk-throughs and take screenshots quickly this is an easy choice. I've used video for 15 years to explain things, but this provides a different user experience for the person who's learning. Also, it forces the user to READ the instructions and walk through the steps slowly as opposed to watching a video. Review collected by and hosted on G2.com.

What problems is Tango solving and how is that benefiting you?

Tango allows me to quickly and easily make a screenshot walk-through presentation in less than 2 minutes and send the team the HOW TO immediately.

This is extremely helpful in digital marketing where there are tiny tasks that need doing and not everyone knows how to execute each task. This tool allows me to show them so they can execute and move on. They can refer to it later as needed if they need a refresh. This saves me HOURS of having to explain the same thing again and again.

Now, I say it ONE TIME and SHOW THEM how to do it and it's their responsibility to read it and execute. If I get asked again, I tell them, "It takes two to Tango"...they laugh and go find the link I sent them. Review collected by and hosted on G2.com.

RJ
Co-Founder and CTO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Tango?

The best part is the awesome convenience that it offers. The automatic capturing of the steps by the tango browser extension is an amazing feature. I just need to do the steps normally in the browser and it is captured automatically. Review collected by and hosted on G2.com.

What do you dislike about Tango?

There is not much that I can dislike about Tango but it allows me to create 25 tutorials in the free plan. If there were more tutorials available in the free plan that would be great. Review collected by and hosted on G2.com.

What problems is Tango solving and how is that benefiting you?

As a SaaS platform founder, I need to create and share tutorials related to different functionalities of the platform. Tango is helping me to create the tutorials with super ease. Review collected by and hosted on G2.com.

EH
Senior Growth Product Marketing Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Tango?

I like how easy it is to create and share a Tango. It is very straightforward. I use it to help onboard my new hires on my team at work and to show coworkers how to learn a specific onboarding workflow or process ASYNC. It has been really helpful to use alongside SmartRecruiters when interviewing new candidates Review collected by and hosted on G2.com.

What do you dislike about Tango?

I haven't found anything that I dislike with the product yet. I need to mess around more with the product to see if there are any areas I could identify for improvement. Review collected by and hosted on G2.com.

What problems is Tango solving and how is that benefiting you?

I am trying to solve the learning and onboarding of new systems while not being in the same location as many of my coworkers. I like the idea of being able to create a workflow, attach it to a document, and then move on to the next learn document. Review collected by and hosted on G2.com.