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Synup Reviews & Product Details - Page 8

Synup Overview

What is Synup?

Synup transforms brands' online presence with a three-pronged approach: local listings, reputation management, and social media management. With Synup, brands can deliver relevant and trustworthy business content across all locations and media channels in one holistic dashboard. Brands can now manage and optimize all of their business locations' listings and content while improving their online reviews, rankings, and engagement. Synup turns any and all online profiles and platforms into marketing channels to drive ROI.

Synup Details
Product Website
Discussions
Synup Community
Languages Supported
English
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Product Description

Synup is a local marketing software that help small business to control digital assets, keep business information in sync, monitor customer feedback, improve online presence and get real-time insights and analytics to run a better business.

How do you position yourself against your competitors?

Synup enables brands to drive their customer acquisition efforts across the 3rd party profile channel on social media, traditional search, mobile marketing, and voice search media. Business listings are critical to a brand's ability to reach and acquire customers in today's always-connected world, and Synup delivers a masterclass in online presence for its partners.

Synup platform provides a complete suite of listings, content, media, reputation, and campaign management with automation capabilities. This helps clients capture and convert purchase intent at the point of consumer discovery through in-store or digital purchase.


Seller Details
Seller
Synup
Company Website
Year Founded
2014
HQ Location
New York, New York
Twitter
@synup
3,126 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
Description

Synup is a location intelligence tool that helps businesses with their local marketing, discovery, and engagement. Businesses and agencies alike can use Synup to get listed online, monitor online reputation, generate business reviews and track search engine analytics. Synup has helped marketers and business owners manage 1,000,000+business locations over the years.


Anitha B.
AB
Overview Provided by:

Recent Synup Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"Helpful Team but Product Has Issues"
I enjoy working with the Team. They take your issues seriously and find solutions to them.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Seamless onboarding, staff knowledgeable and proficient, platform user friendly."
Ease of implementation and onboarding; customer support has been impeccable, always present, responsive and knowledgeable; Platform is easy to use ...
Stacey B.
SB
Stacey B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Manage your online presence in ONE powerful platform"
Synup's platform makes managing the online presence of multiple locations easy. It has powerful reporting that helps you make adjustments to your p...
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Synup Media

Synup Demo - Listings Management
For consumers to choose your business, they have to first find you. With presence management, your profiles are accurately listed, synced, and optimized across traditional search queries and voice channels.
Synup Demo - Content Management
Once your customers find you, they should choose you. From menus to photos, to promotions, give your customers the content need to choose your brand.
Synup Demo - Reputation Management
Synup manages your brand's entire reputation journey. From review generation through analytics and insights, get a single view of your customer's experience, drive insights and take action.
Synup Demo - Analytics
Act on what’s driving customer demand. Customized dashboards make it easy for your brand to create scaleable & predictable growth strategies.
Synup Demo - Campaigns
Supercharge your buyer’s journey by highlighting products and services right in your business profiles. Increase product exposure, reduce clicks to buy, and watch your conversions soar.
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Video Reviews

294 Synup Reviews

4.5 out of 5
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294 Synup Reviews
4.5 out of 5
294 Synup Reviews
4.5 out of 5

Synup Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SynupQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
SS
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Synup?

Upsides of using Synup is that it is a centralized space for our franchisees to log in and respond to their reviews. They are able to see an overview of their reviews, analytics, key words, lots of different features that they have access too. Synup offers automations for review responses, and review template options that we have put in to make it easier for our franchisees to respond and saves time. Our franchisees also get email notifications when a review comes in, which is great as they are able to respond efficiently. Customer support is great at responding quickly and do the best they can to assist. Review collected by and hosted on G2.com.

What do you dislike about Synup?

Lots of connection errors or issues, things that we aren't able to do on our end or have trouble figuring it out. Expired connections is also quite time consuming when it is a lot of locations in one shot. A few franchisees expressed concerns about not always receiving emails for all their reviews. Review collected by and hosted on G2.com.

What problems is Synup solving and how is that benefiting you?

Responding to reviews that come in in a way that is simple and not too time consuming for our franchisees. Addressing all customers from 2 main platforms in 1 spot. Gives our head office an idea of what people are talking about, good and bad. Helps us make business decisions and address situations, see patterns, etc. Review collected by and hosted on G2.com.

Precious A.
PA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Synup?

Synup empowers businesses with a user-friendly platform to manage online reviews, local listings, and enhance their digital presence. Its intuitive tools make monitoring and improving online reputation seamless, while its comprehensive approach ensures businesses can effectively connect with their audience. Review collected by and hosted on G2.com.

What do you dislike about Synup?

I am thoroughly content with Synup. Its user-friendly interface and robust features have streamlined my online presence management. The comprehensive tools make handling reviews and listings a breeze, ensuring my business maintains a stellar digital reputation effortlessly. Review collected by and hosted on G2.com.

What problems is Synup solving and how is that benefiting you?

Synup addresses the challenge of managing and enhancing a business's online presence. It streamlines the process of monitoring and responding to reviews, ensuring a positive digital reputation. Additionally, it simplifies the management of local listings, helping businesses connect more effectively with their audience and maintain a consistent and favorable online image. Essentially, Synup is helping you navigate and optimize your digital presence in the competitive online landscape. Review collected by and hosted on G2.com.

Chad A.
CA
Vice President of Sales
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Synup?

It's a comprehensive, all-in-one tool that can do a multitude of things for businesses. It's easy interface is intuative to learn and figure out. There's a wealth a information available if needed to also walk you through the features of the platform. I have seen other comparable platforms that don't do everything that Synup can do and at such an affordable investment! Review collected by and hosted on G2.com.

What do you dislike about Synup?

Nothing that I can think of. Lots of stuff coming down the pipeline that is adding to the already great value! Review collected by and hosted on G2.com.

What problems is Synup solving and how is that benefiting you?

Finding and identifying directories that businesses are not listed on or have inaccurate information. The review monitoring is amazing and all the tech built into the Social Media Manamegment is is ahead of it's time. Having all these tools in one single platform is super effecient and is a marketer's dream. Review collected by and hosted on G2.com.

Response from Madeleine Johnson of Synup

Hey Chad,

Thank you so much for your kind review! I'm happy to hear you've been loving Synup so far. There are plenty of features to explore (and more in the pipeline, as you mentioned), and it seems like you're taking full advantage!

We're proud to be part of your marketing tech stack. Please let us know if we can help you with anything - we're just a message away.

Cheers,

Madeleine @ Synup

AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Synup?

I love how they were within my budget and offered so much more than basic SEO they offer local listings management social media management and online reputation management as well. Their customer service is top notch and they offer a host of other services all geared towards making sure your company's online presence is preserved and maintained. I also think that their products are easy to use. Review collected by and hosted on G2.com.

What do you dislike about Synup?

I don't have any dislikes about the product. Review collected by and hosted on G2.com.

What problems is Synup solving and how is that benefiting you?

They are handling the social media side of things for my business as I'm most times too busy to do it myself.I have a lot of clients so my social media presence and reputation mean a lot to me and I'm fortunate to have found such a great company who are willing to work with a small business such as mine. Review collected by and hosted on G2.com.

Response from Madeleine Johnson of Synup

Hey Amelia,

Thank you for your review! We love our SMB customers, and I'm happy to hear you've been loving our product so far. If you ever have any issues, don't hesitate to contact us.

Can't wait to see what you do with the power of Synup!

Cheers,

Madeleine

Boyd S.
BS
Marketing and TV Producer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Synup?

Synup is a fantastic tool to help local businesses succeed in the confusing digital marketing space for local buseinesses. Customer support/ Onboarding was great, lots of options and very affordable for agencies. Reputable company based in NYC and 12 years figuring digital marketing / social media posting/ review management. Easy to join the platform. Built in agency tools. My daily tool for social media and analyics for my clients. Review collected by and hosted on G2.com.

What do you dislike about Synup?

Their new social posting platform is EXCELLENT... but could use some more intergrations/ platforms. Review collected by and hosted on G2.com.

What problems is Synup solving and how is that benefiting you?

Making it easy to use AI tools and solving the constant API problem between Google , Facebook and other platforms. This helps me solve time automating processes that used to take hours. Review collected by and hosted on G2.com.

Response from Madeleine Johnson of Synup

Hey Boyd,

Thank you so much for your review! I'm so happy to hear you've been loving both our social and local platforms - hope to have you on board for years to come. Let us know if we can ever do anything to help. We're just a message away!

Cheers,

Madeleine @ Synup

Kashif M.
KM
Director/owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Synup?

We had multiple issues to manage social media posts in the past. Synup has proved to be a great tool for managjng our social media posts on various platforms. We are now generating AI assisted posts with mere clicks which have been a game changer for our business and enhancing our outreach. The cost effect is also comparatively affordable making things very attractive for us. I would highly recommend this software due to ease of use, efficient customer support and affordability. Review collected by and hosted on G2.com.

What do you dislike about Synup?

There is nothing to be mentioned as negative about Synup. It is easy to use, implement and cost effective. Review collected by and hosted on G2.com.

What problems is Synup solving and how is that benefiting you?

For our marketing strategy, Synup has helped a great deal. We are managing social media posts on multiple platforms and have an easy access to all kind of data base. Responding to customers queries and reviews is much easier. Review collected by and hosted on G2.com.

Response from Madeleine Johnson of Synup

Hi Kashif,

Thank you for the kind review! We're happy to hear about your seamless onboarding process and enjoyment of the platform so far. Hope to have you on board for many years to come!

- Madeleine @ Synup

Rachad Alabi A.
RA
Développeur web freelance
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Synup?

I frequently use Synup for its user-friendly design, regular updates, and budget-friendly features. This essential tool streamlines social media tasks, making content creation and scheduling easy, while the centralized dashboard efficiently manages online reviews, fostering positive customer relationships without excessive costs. The listings feature ensures consistent business information online, boosting visibility within our budget, and the responsive support team demonstrates a genuine commitment to user satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Synup?

While I generally appreciate Synup, updating information can be confusing at times. Simplifying that aspect would enhance the website's overall usability. Nonetheless, I find Synup invaluable in ensuring the accuracy of my business details online. Review collected by and hosted on G2.com.

What problems is Synup solving and how is that benefiting you?

Synup effectively manages the complexity of overseeing our business information across online platforms, ensuring accuracy and improving visibility. This streamlined approach enables customers to access the correct details with ease, ultimately saving time and contributing to a positive customer experience. Review collected by and hosted on G2.com.

Haley M.
HM
Inventory Control Technician
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Synup?

This product has changed my daily work schedule. I post similar content across multiple social platforms with one click. I see how our business is viewed in the eyes of multiple types of customers from one screen. I am able to view and edit multiple listings at once with ease. Review collected by and hosted on G2.com.

What do you dislike about Synup?

It takes a good amount of time to get used to the system and to make use of all of the features it offers. Review collected by and hosted on G2.com.

What problems is Synup solving and how is that benefiting you?

Before Synup, the task that took up a good chunk of my day was copying and pasting the same media to multiple social platforms. This has cut down on that process extensively. I now have more time to create different pieces of media to bring more of an audience and customers to my business. Review collected by and hosted on G2.com.

Response from Madeleine Johnson of Synup

Hey Haley,

Thanks for your kind review. It's great to hear how Synup Social has changed your workflow for the better! I can't wait to see what you do with the power of Synup.

Happy posting!

Madeleine @ Synup

Verified User in Mechanical or Industrial Engineering
UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Synup?

Synup boasts a variety of services that have greatly enhanced the ability to manage my business' online presence. We use Synup to manage our social media, reviews, and listings. Their AI-powered tools have augmented my ability to manage posts and increase web visiblity. The benefit Synup's services provided for my business far exceeded the cost. Their interface is easy to use and navigate. Their customer service is professional, courteous, and responsive - they promptly resolved any issues we had or inquiries we posed. Review collected by and hosted on G2.com.

What do you dislike about Synup?

There is not anything I disliked about Synup. Review collected by and hosted on G2.com.

What problems is Synup solving and how is that benefiting you?

Synup is solving the problem of managing posts and listings across multiple platforms. Their services have streamlined our ability to respond to reviews. This has benefited my business by expanding our online presence and increasing interaction with customers. It has saved us a ton of time when it comes to managing our online entities. It has also increased outreach and expanded visbility. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Synup?

I use Synup for my book marketing business, which has helped increase my presence on social media without paying for ads. As a small business owner, I don't have a large budget to spend on marketing tools, but Synup is the most affordable software I came across.

It's easy to use and takes the guessing work out of how well a post does. It has more features than other social media publishing tools out there. The AI to help with trending book memes is easy to implement without me searching for what is trending. Review collected by and hosted on G2.com.

What do you dislike about Synup?

I can't recommend this product enough. The customer support is fantastic, and I use it every day. Review collected by and hosted on G2.com.

What problems is Synup solving and how is that benefiting you?

There is a lot of competition when it comes to marketing books. A lot of marketers will do it for free or charge very little. However, what authors don't understand is you get what you pay for. Synup has helped me two-fold. First, I struggled to drive traffic to my site. The SEO tool helped increase organic web traffic. Then, the social media hashtag generator made my posts rank higher on Twitter and Instagram. I know all of that because Synup has a tool that monitors how well they are doing, and if I get any negative reviews, it alerts me so I can respond appropriately. Review collected by and hosted on G2.com.