I use Syncro for integrated remote access with tools like Splashtop, which allows me to assist customers even if I'm not in their office. I can also create custom script automations for easier ticketing processes. Syncro solves the issue of having too much data spread across various locations by centralizing everything in one place, allowing me to easily switch between tasks like remote access and backend log sorting. I appreciate how non-threatening the interface is, as it strikes a balance between being too detailed and too basic, allowing me to learn quickly just by exploring it. I love utilizing the community for script sharing, workflows, and best practices. The setup process is very simple, thanks to the training guides, and installing the RMM agent is straightforward. I really value the built-in PowerShell feature and found that switching from ConnectWise to Syncro made more financial sense. Review collected by and hosted on G2.com.

The UI for Syncro looks outdated. While I like how simple it is, it could use a little touching up. I feel like I'm on a website from the late 2000s or early 2010s where it seems barely put together. This can lead to a few buttons being missed or tucked under different categories that I wouldn't have thought of. Review collected by and hosted on G2.com.

I really like Syncro's tray icon functionality, which allows customers to easily create tickets and broadcast messages. The ability to have a branded icon in the end-user's PC tray that they can click to submit a ticket is invaluable. I also find that Syncro unifies almost all of our services, management tasks, and ticketing into a single, intuitive platform. Review collected by and hosted on G2.com.

I wish there was a way to launch a screenconnect session in 'Backstage' mode rather than just the normal mode with a current user's session. The current Syncro integration only allows us to use the main user's session when joining, instead of offering a second screenconnect option of the 'backstage' session. Also, while the network discovery option was good, we were unable to actually get the agent to install based on devices discovered. Review collected by and hosted on G2.com.

I really like using Syncro as it serves as a single pane of glass for our daily operations. The ticketing and RMM features with built-in time tracking make managing tasks so much more efficient. Our clients can easily submit tickets via email or through the system tray, and the deep insight into assets allows us to identify potential problems before clients reach out. The integration of time tracking with invoicing in the ticketing system is super convenient. Additionally, the built-in documentation ensures that every tech on our team has access to client information, which is really helpful. Deployment was fairly easy, and while getting the environment ready took some effort, I appreciate the flexibility it offers. Review collected by and hosted on G2.com.

That would mostly be UI stuff but devs are pretty good about accepting input. I honestly can't pinpoint anything specific at the moment. Automatic control of stale assets would be nice. Review collected by and hosted on G2.com.

I like Syncro because it's quite easy to use. The way they have it set up is where it's very easy to understand what you're looking at. It might only take you a day or two to fully be trained in this, for the basics. It's easier to navigate, like when I want to view an asset or RMM, I just click assets and RMM. It's very easy to sort through data, and it's dumbed down in a way where you can make your own custom configurations without feeling overwhelmed. I feel in control the whole time. Syncro also allows me to create my own automations, unlike other places that are very rigid, so I can come up with different scripting codes for specific needs, like invoicing. It integrates well with tools like Gemini and QuickBooks, making tasks like remoting into platforms and sorting data straightforward. Lastly, Syncro is simpler to understand compared to alternatives like Spiceworks and offers great features for its price point. Review collected by and hosted on G2.com.

Syncro, while it is very basic in the layout, there are times when I wish they would have a little bit more features as far as visually. It's very visually plain. Additionally, there are times when you think you are looking at certain features being sorted in a certain way, and then you realize, no, it's technically this terminology they're using. Also, there's different issues I have with the ticketing system. The ticketing system, I feel like, could be greatly improved. We actually use a different program for our tickets. Only because the ticket system that they have on here seems pretty outdated. It's very basic to a fault where it can get the job done but the UI is not that great. Review collected by and hosted on G2.com.

I use Syncro as one of my main control centers as an IT professional. It's easy to use with a minimal learning curve, and the interface has everything where you want it, which reduces friction and makes for an efficient software solution. I love how it allows me to manage tickets, remotely connect to computers, run scripts from a central repository, manage computer policies, and handle event monitoring. The API is well documented, supporting integrations, and there are lots of features which I find valuable. The community forum is active, and there's a strong roadmap. Also, I appreciate that it's a great tool at a competitive price. Review collected by and hosted on G2.com.

There's too much padding on some menus. Lack of customization. Some technicians like a super-compact layout to maximize what they see on the screen and better color scheme. We created custom CSS in-house to remedy all stylistic options. Review collected by and hosted on G2.com.

I love that the Splashtop RMM is integrated into the ticket UI, making remoting in with clients super easy. It allows me to see what devices the client is active on and enables me to remote in with a single push of a button. The backgrounding tools through the Syncro interface make running checks and PowerShell commands very simple without disrupting our clients. It's also great that Syncro takes away the stress of needing to manually organize tickets and does 80% of my billing work for me. The primary integration with Splashtop SOS software makes work for unmanaged clients and residential clients super easy. The setup interface is extremely easy to walk through. Overall, I'd give Syncro a solid 10 out of 10 for recommendations, and I'd rate it even higher if I could. Review collected by and hosted on G2.com.

The only issue I've had with Syncro in the last 3 years is the recent change in the ticket board not automatically refreshing when new tickets come in. It makes missing urgent tickets much more likely. Review collected by and hosted on G2.com.

I like it because everything is in one place. It’s also easy to use and quick to learn. Review collected by and hosted on G2.com.

There are a few things that could be improved in their invoice section. Such as processing credits and issues with customers trying to pay more than 1 invoice at a time. Review collected by and hosted on G2.com.

I use Syncro for IT helpdesk and project ticketing, and I appreciate its ability to keep things organized and visible with real-time updates and notifications. I like that I can see updates to tickets as they happen, which ensures things are getting done on time and helps me keep track of the status of different tickets. The switch to Syncro from Kaseya RMM was great because Syncro is much more extensible and easy to use. Also, the initial setup of Syncro was incredibly straightforward and easy. Review collected by and hosted on G2.com.

The calendar is the biggest pain point, it feels like there just isn't enough ticket information/technician information shown when hovering on calendar events. Additionally, being able to assign multiple resources to a ticket would be a huge plus. Review collected by and hosted on G2.com.

I love how Syncro allows me to create verticals and tickets for specific customers, which we can then use to log the work we've done. After that, we can create invoices through these tickets and send notifications to the client, creating a transparent environment from vendor to customer side. I find the remote session feature amazing because whenever I need to log in to the server, it's just one click away. Also, alert-related issues have been resolved, so we know if the service is down or if something else isn't right. It really helps us a lot. Review collected by and hosted on G2.com.

If you can add some more of our networks in the same group, it would be great. I want to mention that if you can improve the chatting feature in the sync group, it would be great. Review collected by and hosted on G2.com.

I find Syncro to be a one-stop solution for the IT industry, especially with its outstanding ticketing platform. I appreciate how it effectively handles reporting, RMM, invoicing, client management, and automation scripting. I particularly like the RMM asset policy feature, which helps keep everything up-to-date and well-maintained. It's a big help when onboarding new clients since I just need to install the RMM agent, and the policy takes care of everything else. Additionally, the setup process of Syncro was very easy. Review collected by and hosted on G2.com.

Love to see more reports, especially those that can be presented to clients as requested by the team. Review collected by and hosted on G2.com.