I find Syncro really easy to use, which is great for managing my IT Support business. The platform provides fast support for customers and is easy to understand. What I like most is the interface; it is straightforward even for new hires, which means we can get up and running with very minimal training time. The scripting feature is super easy, it executes quickly, and can be scheduled at convenient times. It makes deploying scripts to endpoints easy to build, test, and deploy. Review collected by and hosted on G2.com.

I think Syncro could improve its payment processors because there aren't many affordable options, and it lacks historical performance reports. The reports in general aren't really that useful, and there aren't many ACH options from reliable providers. Review collected by and hosted on G2.com.

Syncro has integrated AI into the system. When I take a look on a ticket with many long conversations back and forth, AI will summarize the content of those conversations for me, so I do not need to scroll down to read it. Review collected by and hosted on G2.com.

When I execute the script, after the script has just finished, the script disappears, and it takes around 30 seconds for the script to appear on the script history, so I do not know if the script is completed or failed. Review collected by and hosted on G2.com.

I love using Syncro for managing our clients' endpoints remotely. It's very nice for installing applications, assigning policies, and running scripts. I appreciate having unified client information where everything is saved in the same source, which makes it easy to check contacts, locations, billing history, and tickets. The RMM alerts are very good for checking the endpoint's status and generating alerts. I also enjoy the integration with tools like Splashtop to connect remotely, plus it was very simple to set up by adding all the client's information. Syncro is a great tool, and I'd definitely rate it a 10! Review collected by and hosted on G2.com.

The RMM alerts need to be more detailed. Some basic messages like 'Bad block on HDD1' should provide more specific information on the hard drives. More integrated apps would be beneficial, including options to add AI. Also, having a dedicated section for documentation would be good. Review collected by and hosted on G2.com.

I find Syncro incredibly easy to use with its friendly GUI and quick setup, which didn't take much of our time. It's been a relief to have it, as it's removed many issues from my shoulders, like updating our devices across various countries and offices. The interface is straightforward, and the support team is great. Also, the installation and configuration were very easy and efficient. Review collected by and hosted on G2.com.

I find updating the drivers a bit of a hassle because Syncro only supports Intel and a few brand names. Also, I can't install Syncro on Linux, which limits its use for our team. Review collected by and hosted on G2.com.

I like being able to sync with Microsoft 365 so that we can easily block access to an account in case there is a potentially compromised account without having to log on to the admin platform of that company. That and the tabs up top that make everything accessible without having to think about where a feature might be. Review collected by and hosted on G2.com.

It’s frustrating that I can’t assign a single asset to two different end users. In a few very specific situations, having that option would have been really helpful. Review collected by and hosted on G2.com.

I find Syncro to be a great tool for managing tickets and providing IT support, as it has everything you could ask for. The ability to manage and track tickets and invoice them all from the same portal is incredibly useful. I also appreciate that Syncro has one of the best RMM tools and a remote support option with lots of automation features that work really great. The scripting feature is incredibly helpful, especially if you know how to use it, allowing for tasks like installing and uninstalling software for all clients with just one script and troubleshooting and managing organizational systems. The initial setup of Syncro was quick, which was a big plus. Review collected by and hosted on G2.com.

I would like to see a better client portal. If they can have a single URL for everyone, that will be best. Review collected by and hosted on G2.com.

I like Syncro because it's an all-in-one platform that helps me eliminate tool sprawl, saving hours every day by keeping all client data, tickets, and monitoring in one place. I appreciate the powerful automation and scripting, which let me automate repetitive tasks like patching and ticket triage, improving efficiency through automation. The per-technician pricing is also a feature I like. Additionally, the initial setup was very easy and took only a few days. Review collected by and hosted on G2.com.

I feel the user interface is outdated, making navigation clunky and giving the platform a dated feel compared to competitors. Review collected by and hosted on G2.com.

I find Syncro superbly designed and packed with all the features I could ask for as an MSP. It helps me manage clients, tickets, inventory, and workstations efficiently. I love Syncro RMM as it provides a lot of information with alerts, and lets me run scripts or deploy software silently. The Syncro platform is fantastic for managing servers and various operating systems like Windows, Mac, and Linux all in one place. The automation, scripting, and policy features, along with the best-in-market remote access tools, ensure everything runs smoothly. The alerts especially help our after-hour techs to fix issues timely, making working hours smooth, and the initial setup was pretty simple. Review collected by and hosted on G2.com.

We would like to see more eye catchy and modern UI. Review collected by and hosted on G2.com.

Synchro is a complete product. With helpful integrations, and although other products maybe more integrated, Synchro definitely gets the job done at a reasonable price. With helpful tech support, and without it being overwhelming. Review collected by and hosted on G2.com.

I think their reporting system could still use improvement. And integration with other products could be more complete. Especially with products such as IT Glue which it only partially integrates with (the PSA side does, but the RMM doesn't). Review collected by and hosted on G2.com.

I use Syncro at work to track clients and their computer and IT assets, run scripts, take payments, and track shop sales. I appreciate how it streamlines the business process and has everything we need in one place, from tracking customers to inventory management and software integrations. I like the scripting modules in the asset management section, which allow me to remediate issues and run diagnostics on one or multiple computers to quickly diagnose or solve customer problems. It reduces the workload by enabling me to schedule or immediately run a script, fixing issues without disrupting the customer's workflow. Additionally, we use Syncro with their bundled remote software, Splashtop, as well as purchasing Bitdefender licenses through their platform, and have begun using their Microsoft 365 integration for user management. Review collected by and hosted on G2.com.

We have been having issues with Syncro on Apple products, but this is more a limitation imposed by Apple's security practices than anything Syncro can do. Otherwise, Syncro has been improving on issues brought to their attention, so I can't think of any others that they haven't at least started on improving. Review collected by and hosted on G2.com.