Sympa Pros and Cons

The only positive thing about Sympa is their fast response on their support portal, which I must have clocked in several hours chatting with... Review collected by and hosted on G2.com.

It is hard to comprehend how unintuitive Sympa is to use. I am no stranger to IT-systems but continuously confronted with issues that are absolutely impossible to trouble shoot. Being a Sympa Admin doesn't mean understanding the system, but rather, remembering sequences of unintuitive clicks and weird and unneccesarry terms. This makes the Sympa admin course a complete waste of time - that is maybe also why the course teacher seems a bit lost... that being if they remember to show up for the scheduled online course in the first place. You cannot make sense of anything, you just need to use the system enough to slowly start REMEMBERING what works and what doesn't. When something doesn't work or causes issues, there are rarely any message indicating an issue. If there is a message it is rarely of ANY use. This became aparent to me, when I had to teach a colleague how to administrate the system. You pretty much need one employee to be dedicated to the system - if you distribute tasks between colleagues, you will all forget how to administrate the system. This also makes you extremely dependant on that one colleague.

Luckily I was not the one deciding on Sympa. However, a big reason for chosing Sympa was for their pre-built integrations. We purchased a few of them from the beginning. One of them took a few months to get up and running. The Sympa consultants pretty much gave up, so i had to solve it myself. Another integration took even longer - i am not even sure if we ever completed it - it turned out to be of aboslutely no use at all. During this process Sympa had some layoffs which left us completely forgotten.

I also managed to find some flaws in the system. I presented this to sympa with a wish to have it fixed and an expectation that they would be pleased with my findings. Turned out they wanted us to pay for a consultant to fix the flaw. I feel truly sorry for the customer service employees at Sympa. Review collected by and hosted on G2.com.

The best part and teh only part is that Sympa is an HR system.nothing else. Review collected by and hosted on G2.com.

the looks are not modern,looks like based on an old technology,

old buttons.

for my org. all fields are in EU format(decimal seperators) Review collected by and hosted on G2.com.