Video Reviews
Functional and fantastic
Social at scale
1,008 Sprinklr Social Reviews
Overall Review Sentiment for Sprinklr Social
Log in to view review sentiment.
I like that it allows us to collaborate with a wide variety of people. Review collected by and hosted on G2.com.
I haven't many qualms with Sprinklr. On account that I haven't used it for a long time. Review collected by and hosted on G2.com.
It was easy to manage social campaigns through this platform Review collected by and hosted on G2.com.
There were no major dislikes. Mainly it would be around customer service and the speediness of getting responses from the team Review collected by and hosted on G2.com.
Lots of customization and ability track a lot of data if you know how to set up and use the platform. Review collected by and hosted on G2.com.
Very complicated process for seemingly easy tasks. Lots of issues and glitches. Review collected by and hosted on G2.com.
I like being able to schedule out posts. Visualizing our social stats and growth has been helping in communicating areas for improvement and opportunities for growth to various teams. Review collected by and hosted on G2.com.
I dislike being able to automatically direct message followers on Twitter when they follow. Review collected by and hosted on G2.com.
Ease of use. I am the Sprinklr system admin for my company and everything I have learned, which is basically everything Sprinklr offers since we have practically every module besides Case Management, is SELF TAUGHT! That's how easy the tool is. Besides ease, it is best in class and the most up-to-date platform with the best customer support helping you every step of the way, from strategy to implementation. Review collected by and hosted on G2.com.
Some things cannot be resolved by our Success Manager, and have to go to support. Instead of taking 2 weeks to resolve things, I'd like to see a better SLA with help desk/IT inquiries. Review collected by and hosted on G2.com.
The analytics platform/visuals are clear and easy to read. It's great for integration on client accounts and I would recommend it to most people. Review collected by and hosted on G2.com.
Not much, honestly. I can't think of anything specifically that I would change about the product. Review collected by and hosted on G2.com.
Sprinklr allows for fairly seamless social media account access across handles and platforms and helps with coordinated content planning. In my experience, this was particularly helpful for organizing a social media team that was spread across the globe. Review collected by and hosted on G2.com.
My specific experience with Sprinklr was used in conjunction with content planning for a global consumer advocacy group. Ideally, these individual users and/or their brand-specific content could be tracked and analyzed within the Sprinklr system. This meant tracking individual users and their posts that included mentions of the brand, specific products, events or marketing campaigns. A tracking and analysis function that supplemented planned content would be ideal. This was not the case and we acquired another analytics tools to fill this gap. Review collected by and hosted on G2.com.
