Sprinklr Social Reviews & Product Details - Page 9

Sprinklr Social is an impressive platform for managing all of our social media marketing activity. It allows us to schedule, post, engage with followers and report across all our social channels. Review collected by and hosted on G2.com.

While Sprinklr offers a range of features suitable for most businesses, the platform is complex, which can lead to a steep learning curve for new users. This is soemthing to consider if you only require basic social media management capabilities. Review collected by and hosted on G2.com.

Sprinklr is a very good tool that provides information in an agile way and facilitates our work so that all deadlines are properly met. Review collected by and hosted on G2.com.

Perhaps the update time when we redo a command could be updated, so that it becomes more dynamic. Review collected by and hosted on G2.com.

I like how i can find important information that can help me troubleshoot certain issues we are having.

I like how all social medias are integrated Review collected by and hosted on G2.com.

I don't really like the APIs sometimes restricts the capabilities of Sprinklr

I don't like how custom field value edits are connected with reporting issues Review collected by and hosted on G2.com.

It does have most tools necessary for managing organic and paid social and is very custom per the needs of your company. Review collected by and hosted on G2.com.

It is not intuitive and is hard to use/navigate. You'll need product support and your reps to set anything up, make any edits/changes just to ensure it is done correctly. It's also very expensive. If you don't have a lot of need for a super custom built management tool, you'd be better off with another tool. Review collected by and hosted on G2.com.

Helpful prompts for completing statements, Smart responces, Paraphasing, intergrations of send and close cases options, and Dark Mode (The best option). Review collected by and hosted on G2.com.

no easier options to move infomation from the wall to the profile details, and No easier way to view the previous chat options. Review collected by and hosted on G2.com.

The features I use most are journey facilitator, rules engine, audience profiles, asset manager, and reporting dashboards. I have been using Sprinklr almost daily for 3 months, and am comfortable with basic/out of the box features, but more complicated use cases often require support. Review collected by and hosted on G2.com.

I dislike that it isn't easy for business users to use, and if there is anything slightly unique about a use case, it requires technical support. Review collected by and hosted on G2.com.

All the modules are integrated. You can take data seamlessly from one module and use it to create an automated report in another section. The uptime is excellent and support if you need it is always there and responds fast 24/7. Sprinklr is updated to include the latest social media industry changes plus upgrading its own functionality.. Review collected by and hosted on G2.com.

Sprinklr is the world leader packed with functionality but that comes with a higher price tag. Review collected by and hosted on G2.com.

Definitely what stands out the most is that you can monitor and implement multiple social platforms in one place. Review collected by and hosted on G2.com.

There are many flaws in the implementation; it's slow, your progress gets deleted several times, the data doesn't come out correctly, and there are often bugs making the platform difficult to understand. Review collected by and hosted on G2.com.

I like the fact that it is very detailed and that we can find all the training, all the interactions, all the changes made by the different interlocutors. Because even if the agent didn't make a note, we can understand how he managed to get his feedback to give the best answer. Review collected by and hosted on G2.com.

The fact that the macro is a little hidden it would be better if it was directly on the first page Review collected by and hosted on G2.com.

The tool is best suited for complex social team offering a greater customisation capability in terms of managing their publishing, customer care & reporting workflows. Best in class governance & access cuontrol features. Lot of great visualisation & integration available to analyse your data better. Review collected by and hosted on G2.com.

Steep learning curve. Not easy to use for a new users. The product can be overwhelming for new users & need expert support and guidance to make sure you are using it right. Product implementation is cumbersome. Review collected by and hosted on G2.com.