Video Reviews
Functional and fantastic
Social at scale
1,008 Sprinklr Social Reviews
Overall Review Sentiment for Sprinklr Social
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The capabilities surrounding social listening, publishing, and engagement are industry leading and enterprise-ready. They help solve numerous important requirements for our organization and do so in an efficient and effective manner. Review collected by and hosted on G2.com.
Would prefer more customizable cost tiers. Review collected by and hosted on G2.com.
I like the fact is shows you the email and phone number all at once. Review collected by and hosted on G2.com.
All the features trying to be added with Smart Assist becuase it's already a lot on one page and sometimes it still gets confusing and the AI articles are never really correct I feel like we could do without them. Review collected by and hosted on G2.com.
The Sprinklr is a tool easy to work and for undertand, is simple and funcional. Review collected by and hosted on G2.com.
We should be able to select favorite tags and products. Review collected by and hosted on G2.com.
The sprinklr platform allows our business to engage with customers on popular social media channels such as Twitter or Facebook and instagram, leading to more impactful marketing insights, better service and stronger relationships. Review collected by and hosted on G2.com.
Splinklr can separate spam messages, to avoid queues we can not respond to. Review collected by and hosted on G2.com.
As a Global Admin, I manage the company's ecosystem, the simplicity of implementing the architecture visible to our users, and the reporting capabilities are highly appreciated. Review collected by and hosted on G2.com.
The development timelines for new features.
The lack of performance of the presentation tool, numerous bugs, and incorrect data. Review collected by and hosted on G2.com.
The ease of finding the data I need and how I can filter it in the best way to make my daily life easier. Review collected by and hosted on G2.com.
Some data differs from the platforms' native data, so I'm not sure why there is this difference. Are the values organic or combined with the sponsored? Review collected by and hosted on G2.com.
How easy it is to manage different social media pages. The amount of different analyses one can make Review collected by and hosted on G2.com.
Sometimes not all functions are not clear but require the help of Sprinklr Support to be set. The Presentations function provides a verly poor UX. Review collected by and hosted on G2.com.
- New interface offers pretty great shortcuts
- User friendly and intuitive
- Comprehensive social listening tool
- Flexibility to adjust the platform to meet the business' needs
- Incredible customer support Review collected by and hosted on G2.com.
- The dark mode becomes a bit funky for the case notes
- Sometimes when we want to highlight a word in a case on the queue it will open the case Review collected by and hosted on G2.com.
In my opinion, the best thing about Sprinklr is its complex system that allows you to navigate between thousands of content easily in everyday usage.
It's easy to schedule posts and especially find them or measure their performance by their tags, it's something that makes my post-posting work much easier. Review collected by and hosted on G2.com.
I don't really like that your system is very locked on my computer. I use a 2013 MacBook and even with its limitations, the only site that causes it to crash or slow it down is sprinkr. Furthermore, the upload speed sometimes leaves a lot to be desired.
Another point is a discrepancy in metrics collected on other platforms versus that of Sprinklr, which are sometimes out of touch with reality. Review collected by and hosted on G2.com.
