Video Reviews
Functional and fantastic
Social at scale
1,008 Sprinklr Social Reviews
Overall Review Sentiment for Sprinklr Social
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All these things are useful for Sprinklr social as they help engage the customers very well the time from the customers posting and uploading the response is too fast. Loved the software. the implementation is too good. Ease to use. The frequency of usage of the app is 9 hours a day 6 days a week and feels very good and easy. Review collected by and hosted on G2.com.
The small glitches of the sprinkler are minimal, but they can be made better for use. Review collected by and hosted on G2.com.
Sprinklr is very easy to learn how to use for the first time, and allows for great customisations and fast updates based on feedback from users. Sprinklr is very convenient and is great for providing quick and easy customer service as a team. Review collected by and hosted on G2.com.
Sprinklr seems to fairly frequently break its own rules when assigning chats, which can lead to confusion and make it hard to process a workload, and can also have negative effects on wait times for customers. Some of the interface elements can also be cluttered or not provide enough space - such as the notes function making previous agent notes disappear due to too many system notes taking up the space. Review collected by and hosted on G2.com.
The team was always willing to hop on a call to discuss challenges we were experiencing Review collected by and hosted on G2.com.
We were not pleased with the amount of challenges our teams had with the platform and seemed to lack some insight that other platforms provided Review collected by and hosted on G2.com.
The dashboard are really easy to read and the speed of usage is incredible Review collected by and hosted on G2.com.
Overall is an incredible tool. Potentially it would be great to let more accounts access the platform Review collected by and hosted on G2.com.
Provide multiple of options, easy to use, user friendly. Review collected by and hosted on G2.com.
Sometimes it takes time to display the cases on sprinkler tool hence effects TAT Review collected by and hosted on G2.com.
Sprinklr allows us to work seamlessly across team members. There are consistantly new functions being rolled out that helps find more efficiencies. Review collected by and hosted on G2.com.
API restrictions limiting some reporting options. Review collected by and hosted on G2.com.
I really enjoy how easy it is to create a social media analytics report that is presentable to peers. The scheduling tool is also easy to use both on the desktop and mobile platforms. Review collected by and hosted on G2.com.
I have had issues with scheduled exports failing to send even though everything is set up correctly. I've reached out to the support team and have yet to receive any explanation.
I also wish you could schedule multiple social media posts but have their respective omniture tags. Currently when you schedule multiple posts at a time, it only allows you to select one omniture tag for all platforms. Review collected by and hosted on G2.com.
The platform's collaborative features make it easy for our team to work together efficiently and resolve our cases Review collected by and hosted on G2.com.
the platform can be complex to learn, especially for those new to the role Review collected by and hosted on G2.com.
Easy interface that's user friendly to navigate, insights and analytics, and great customer service Review collected by and hosted on G2.com.
Wish I could use it to create events and other features within Facebook/other platforms Review collected by and hosted on G2.com.
