Sprinklr Social Reviews & Product Details - Page 5

I like that Sprinklr offers tools for each part of the social media process, from editorial calendar planning and copywriting to scheduling and community management. I also like that you can favorite tabs, making it easy to return to the resources I use most. The platform will remember the tabs I had open last and keeps my filters in place, which makes it even easier. I didn't enjoy Sprinklr at first and felt it was tricky to catch onto in the beginning but now I can say it's been a great tool! Review collected by and hosted on G2.com.

There are a few things I dislike about Sprinklr. First, posts can get stuck in the workflow every once in a while. Due to the response time from support, it's easier to utilize the collaborate function on posts to communicate written approval. Another thing is that my tagging will not always stay when I am adding new messages to the editorial calendar. I will have to go back and manually tag approved posts. Review collected by and hosted on G2.com.

i like how good the software is designed. it's extremely easy to use and move in between sections. sometimes it is difficult to implement documentation but it works. i feel like our customer support improves with sprinklr. it's frequently used by me in the office, usually 5 times a week. the number of features is enough for me, as i mentioned prior, i don't have any experience with social. Review collected by and hosted on G2.com.

i'm coming back here after a few months of daily use of sprinklr to add one feedback! i'd like to have the option to expand the notifications tab and make it an email inbox. A search bar would be benefitial, even create more categorizations in the notification search options we've right now because they're badly separated Review collected by and hosted on G2.com.

Sprinklr Social's has robust capabilities, that allows you to fully customize the platform. Review collected by and hosted on G2.com.

It's complexities require more guidance during the initial setup due to its intricacies. The platform isnt very intuitive which complicates set up. Review collected by and hosted on G2.com.

Sprinklr Social is so easy to use! It saves me so much time being able to schedule posts for multiple pages/platforms. Review collected by and hosted on G2.com.

Tagging capibilities - I wish there was a more accurate way to find/tag people on specific platforms. Review collected by and hosted on G2.com.

The universal platform allows the management of all the social media channels at once and aggregates data from multiple sources: social media, media, and websites.

The number of features is great, as Sprinklr collaborates closely with social media platforms and promptly applies anything new that appears in the network's APIs.

Multi-source listening makes it a vital source of information; this can be expanded even more with data ingestion from any source available/blended within the company. Review collected by and hosted on G2.com.

Applying the new features takes time, and since there are many enterprise customers, the Sprinklr DEV team needs to prioritise the updates. Review collected by and hosted on G2.com.

It is easy to schedule posts for multiple platforms. I also like that you can split the engagement dashboards into as many collums as you want - great to organise messages. I also like that there is an app so I can use it everywhere, as I need to use it daily. Review collected by and hosted on G2.com.

I do not like that I cannot mark multiple comments as spam at the same time. If someone has a fake account and spams a lot of comments I have to mark them as spam one by one. That is annoying. Review collected by and hosted on G2.com.

The best thing about Sprinklr is its UI, and it is really easy to create quick dashboards and analyze the performance. We were able to create monitoring and social listening dashboards, and the default templates were quite helpful in the analytics. Review collected by and hosted on G2.com.

While exporting the data we observed incosistencies which resulted in discrepancies in the results. Review collected by and hosted on G2.com.

To have all the campaigns on a single platform. Review collected by and hosted on G2.com.

It has too many bugs, and you cannot schedule posts on platforms other than Meta because it gives an error. The interests are not updated, the platform lags every minute, and you cannot switch tabs without everything refreshing and having to start over. The platform is very poorly optimized, making it far from intuitive compared to the native social media platforms, etc. Review collected by and hosted on G2.com.

I like the UI, the column based moderation/engagement option, the ability to quickly assign sentiments, assign the comment to someone, profile and comment tagging, the ease to pull assets from the asset library and the ability to see past conversation/conversation thread. Review collected by and hosted on G2.com.

The search feature within Sprinklr. It does not produce accurate results and sometimes finding out past conversations becomes a challenge. Even if I put the sender name correct, the comment/conversation does not come up. Review collected by and hosted on G2.com.

There are lots of features available, these can sometimes be daunting but the account team are always on hand to help. Review collected by and hosted on G2.com.

Sometimes the analytics do not match what is in Meta for Business which concerns me. Review collected by and hosted on G2.com.