Sprinklr Social Reviews & Product Details - Page 3

Sprinklr Social is really easy to use, with a simple design that makes my brand's social media management easy. The detailed analytics and insights help us make informed decisions. Easily customize able platform to fit our exact needs. Their support team is great – they're quick to respond and really knowledgeable, so any questions or problems get sorted out fast. Review collected by and hosted on G2.com.

Not a direct issue with Sprinklr, but rather due to API limitations imposed by respective platforms (such as Meta), which result in reporting constraints. Review collected by and hosted on G2.com.

Sprinklr is thorough, highly customisable, and the UI is easy to get to grips with. I use it daily in my role as social media lead, and have found it easy to implement across my team and agency. Review collected by and hosted on G2.com.

Because it is so complex, it can feel a little overwhelming at first. Thankfully we have a great customer service rep to walk us through any issues. Review collected by and hosted on G2.com.

Easy to track metrics and schedule posts. Easy to view upcoming content via the content calendar. Review collected by and hosted on G2.com.

It would be nice if quarterly reports could be autogenerated. Review collected by and hosted on G2.com.

I think there are many features to be explored, some of them are easy to use. I have the feeling that there are many functionalities and possibilities inside the tool. It's a good tool to use ocasionaly or on a daily basis. Review collected by and hosted on G2.com.

I think the tool could be more intuitive, because I feel like we have many options inside it, but most of them are kind of hard to know how to use them. Sometimes the tool can run very slow too, what makes it a bit incovenient to work with. Review collected by and hosted on G2.com.

It's very helpful to schedule posts and to do community management. It only takes a few minutes to schedule it, so easy to implement. If you have any issue with it, you can also reach out to customer support and they will help you right away.

I always use it at work, so basically every single day.

It has many different features, everything you need, it's there!

And you can also work with sprinklr team to integrate new features i believe. Review collected by and hosted on G2.com.

Sometimes it is buggy and slow. It may take some time to load and sometimes it freezes after scheduling a post Review collected by and hosted on G2.com.

Sprinklr is good for providing insights for most social media platforms, including newer platforms. The best feature is providing KPI data including reach, impressions, engagement and video views which can be combined and sorted by any date/range which we use on a daily basis. It also allows you to schedule and manage social media posts in advance which is very helpful as the system automatically publishes for you, which makes my job easy. The representatives are approachable via email and are always willing to schedule monthly check-ins to go over the creation of reports and new tools. Review collected by and hosted on G2.com.

There are some tools for social media scheduling that need to be updated. For example, when scheduling reels, you aren't able to crop cover images for the grid as Instagram allows. Also, I'm currently unable to update cover photos for YouTube. Review collected by and hosted on G2.com.

In general terms, it is a really easy and intuitive platform and gather the best features of all marketing tools in the market. I use it daily and for thousands of different functions, it greatly streamlines my work and gives me legitimacy when reporting results to my superiors.

The onboarding was easy and simple, the customer support is excellent!

I like the ability to publish content simultaneously on different platforms, or to later decide where else to distribute it with the clone button. Also, the custom dashboards to create tailored reports for different deliverables, and the wide range of rules to measure different KPIs, both quantitative and qualitative (for example, the sentiment of a post).

I'd highlight the social listening, to be able to join the conversations of the moment, and even more to be able to control possible reputational alerts. Review collected by and hosted on G2.com.

Sometimes the editorial calendar, where you schedule and publish content, has bugs related to photo/video formats, and you spend more time adjusting the images. Other times, it took a while for the platform to sync with the latest updates or features of Instagram or X, as was the case with tweet cards or the ability to edit covers in Instagram reels.

Regarding dashboards, doesn't work quite often when i'm connected to the VPN. Review collected by and hosted on G2.com.

Sprinklr allows me to caary out Community Managment for social channels for the company I work for. It brings all the comments from all social channels into once place. This saves me having to go through them on individual platforms. It is also so helpful for scheduling content. Content can be scheduled in advance Review collected by and hosted on G2.com.

not having full training to understand every aspect of sprinklr Review collected by and hosted on G2.com.

Having everything in one place on Sprinklr is a huge time saver. Being able to schedule posts, engage with supporters, develop reports, maintain assets and more makes our jobs much easier. Review collected by and hosted on G2.com.

Sprinklr can be slow to load at times. And our Sprinklr success manager does not always make themself available as much as we would like. Review collected by and hosted on G2.com.

Sprinklr is both user-friendly and incredibly robust! Their team is also amazing when it comes to any questions and ideas. Review collected by and hosted on G2.com.

While we've enjoyed using the tool, we feel there’s room for improvement in optimizing UGC workflows and would love to see better integrations, particularly with Braze. Review collected by and hosted on G2.com.