Sprinklr Social Reviews & Product Details - Page 15

Good interface with beat class AI and automated social media management Review collected by and hosted on G2.com.

Lag with tool sometimes for internet and client site Review collected by and hosted on G2.com.

I like that it can transcribe which is very helpful when you are on a call. Sometimes people talk very fast and it allows me the chance to look before asking them to repeat themselves. Review collected by and hosted on G2.com.

Some features are not usable. If I am trying to review past calls the dashboard does not load. Also a lot of the metrics are not important for my team to use as agents so it can get in the way. Review collected by and hosted on G2.com.

It's fairly intuitive, powerful and functional. Review collected by and hosted on G2.com.

Customer Support (outside of our account Success Manager) is unreliable — I end up having to fix most of my or my team's issues. Review collected by and hosted on G2.com.

I enjoy the ease of use when working via a social media space Review collected by and hosted on G2.com.

The different tabs are sometimes hard to find, better titles or keywords for the page searches would be better. Review collected by and hosted on G2.com.

The platform is easy to navigate, easy to set up, and filled with useful information. Not only is the social listening the best of the best, but the customer support portion of the platform is top tier. We use it everyday between social media management, customer service, and social listening. The customer support is fantastic. We have dedicated members from Sprinklr who meet with us bi-weekly to address any issues or even to teach use new features the platform has to offer. If we do have an issue, it is resolved quickly. Our dedicated Sprinklr team is very responsive and the best of the best. Review collected by and hosted on G2.com.

The only issue I have is when as a smaller company, using the out-of-box solution does not allow us to drill down geographically (this is only in the enterprise package). This doesn't make sense because if you're using the out-of-box solution, your company is most likely only in a few local areas. Review collected by and hosted on G2.com.

The analytics, easy integration, one stop shop. Review collected by and hosted on G2.com.

Limited # of features v.s using the app. Review collected by and hosted on G2.com.

We own/operate 100+ individual brands - each with their own social identity. Sprinklr allows us to manage all those brands in one tool and to pull analytics/publish content in the aggregate, individual or group levels. Review collected by and hosted on G2.com.

Sprinklr is so robust that solutions to do certain tasks can seem daunting or overwhelming. Sometimes, especially when training new users, it is best to show only one way to do a task instead of the multiple ways one can accomplish one thing. Review collected by and hosted on G2.com.

The integrated Ai, able to locate cases and keywords quickly. Review collected by and hosted on G2.com.

When bulk closing, it doesn't do it instantly. Needing to do a workaround by selecting one by one when it is related to my own assigned cases. Review collected by and hosted on G2.com.

All in go one and easy to migrate other social channels into Sprinklr Review collected by and hosted on G2.com.

System itself is not that user friendly, it is not easy to manage by a non-digital guy Review collected by and hosted on G2.com.

This platform has streamlined our soical media management Review collected by and hosted on G2.com.

It can be difficult to navigate when operating. Review collected by and hosted on G2.com.