Video Reviews
Functional and fantastic
Social at scale
1,008 Sprinklr Social Reviews
Overall Review Sentiment for Sprinklr Social
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The platform's publishing capabilities were truly great, and an enormous resource when it came to scheduling, tagging, and sorting content. Our community managers were able to identify influencers, flag spammers, and schedule content reliably across multiple platforms.
Customer service was always prompt and responsive, and willing to meet with our team to discuss questions and feedback. Review collected by and hosted on G2.com.
Sprinklr's data inconsistencies, relative to native platform analytics, were confusing and dangerous to report on. Luckily on our team, we have extremely savvy content managers who were able to identify when something was off with the numbers, which it always was.
It seemed as though the product was in beta testing when we initially started using the tool--extremely clumsy UI, and inaccurate data that was wrong more than it was ever right. We received constant apologies, and customer support repeatedly told my team that they were "greatly improving the tool." At such a high cost, we should not have been subjected to an extraordinarily faulty tool, and then made to listen to customer representatives bombastically extolling product virtues and improvements. We wanted a tool that would holistically encompass both publishing and reliable data collection from the moment we began our relationship, and did not receive that with Sprinklr.
Even to very tech-savvy members of our team, we had immense difficulty gaining fluency with the tool--not an intuitive layout whatsoever.
No efficiencies with Pinterest/Google+/Instagram/Tumblr data collection--had to use native platform analytics and/or other tools to gather this data. Review collected by and hosted on G2.com.
I loved their customer service. Their internal team was so knowledgeable about the software and always willing to help. Review collected by and hosted on G2.com.
That snapchat isn't on there. Not their fault. Review collected by and hosted on G2.com.
Roles for big companies (several hundred from my side)
Multiple SNS supported especially chinese SNS (Weibo, WeChat) Review collected by and hosted on G2.com.
Difficulties to get data from chinese SNS in listening part
Performance of the platform outside of US Review collected by and hosted on G2.com.
Monitoring dashboards and reporting features are highly customizable, easy to set-up and easy to understand. Our account manager was very responsible and very understanding of my team's business needs with quick turn around time for feature/change requests.
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Half the site still runs on V2 and the other half runs on V3. The UI is different in both versions and the constant switching per page can be a bit of an annoyance. Review collected by and hosted on G2.com.
I like how it's incredibly customizable to fit my agency's and client's demands. There are so many ways to monitor and track social data. Review collected by and hosted on G2.com.
It's an incredibly complex platform to use, and not particularly user-friendly. I had to both take an online tutorial and have an in-person meeting with a Sprinklr employee to figure out how to navigate the system properly. Even then, I'm still unclear on how to use many reporting features. Review collected by and hosted on G2.com.
I really liked how easy it is to navigate the interface. Even for beginners, it is easy to use the social monitoring tools and you can get extremely in-depth data to use for your company or project. Review collected by and hosted on G2.com.
I wish there would be more detailed explanations in the FAQ section for when you get lost. Otherwise, everythign is pretty intuitive. Review collected by and hosted on G2.com.
Dashboard, reporting features, and the ease of scheduling content. This is a great tool for managing different social accounts across the client access. Review collected by and hosted on G2.com.
The interface can be a bit challenging to use. Once you get over that hump, it's a great tool to drill deep into the metrics. Review collected by and hosted on G2.com.
Very easy to understand the user interface and workflow. Simple to reschedule posts and also see performance and influencers to engage with. Review collected by and hosted on G2.com.
Analytics features were not as robust as they could be. I sometimes found it challenging to capture the data I needed within a report. Review collected by and hosted on G2.com.
The easy to use dashboards and the modern feel to the website are really what are the most impressive about Sprinklr. I really feel like they are designing with UX in mind. Review collected by and hosted on G2.com.
No demographics data about the followers of our competitors is given. Review collected by and hosted on G2.com.
