Sprinklr Social Reviews & Product Details

The analytics capabilities are awesome, the collaboration abilities are amazing. This tool has tons of potential - if you know what you want and know how to build it, the opportunity is endless especially since it's a tool that we use all day, every day by several teams throughout the company. Review collected by and hosted on G2.com.

The learning curve is steep and you have to really take the time to learn the intricacies of the platform. When onboarding multiple teams into the platform, it helps to have your ways of working defined well before you get into the tool, because there's a lot of wayfinding that end users will need to do once they get into the actual interface if they're not super savvy tech users.

Customer support would be better if there was an online chat feature. Integration was great with a dedicated support team. Review collected by and hosted on G2.com.

I like being able to schedule content for all of the platforms I manage. I also enjoy being able to adjust the copy depending on the platform so I can speak to my audience. I also love the data we get from Sprinklr Social. It helps tell the story behind the scenes. Review collected by and hosted on G2.com.

I don't like that it's supposed to be integrated with Threads but it doesn't work. I don't like that we don't have a dedicated person to support us. Customer support takes a long time to get back. I don't like that I can't get logged in without multiple steps. I don't like the difficulty of creating rules and that I can't do it without help. Review collected by and hosted on G2.com.

Sprinklr is very easy to pick up and manage whether you have experience with a social platform or this is your first time. My favorite part of working with them is my customer success manager, Siddharth. He is always so helpful, quick to reply, and provides great insights into how other top brands are using the platform. We use the platform daily for posting, comms management, and reporting. Review collected by and hosted on G2.com.

There are A LOT of different things you can use Sprinklr for and it can get a bit overwhelming trying to learn how to use them all for your business. Review collected by and hosted on G2.com.

Sprinklr's data analytics and editorial calendar view present a user friendly and easy to understand assessment of your social media performance across multiple platforms and accounts. Our entire team was able to easily learn this platform and implement it across the company. Review collected by and hosted on G2.com.

Based on feedback from my team, small glitches or bugs can take awhile to be addressed by customer support. Review collected by and hosted on G2.com.

Sprinklr has proven to be an invaluable asset for our organization. Its comprehensive suite of tools allows us to efficiently manage our social media presence across multiple platforms. The platform's ability to consolidate data and provide actionable insights has significantly enhanced our decision-making process. Furthermore, Sprinklr's customer support team is exceptional, offering prompt and helpful assistance whenever needed. We wholeheartedly recommend Sprinklr to businesses seeking to streamline their social media operations. Review collected by and hosted on G2.com.

While Sprinklr offers a robust suite of tools for managing social media campaigns, its interface presented a somewhat steep learning curve. The platform's numerous features and intricate functionalities can initially feel overwhelming, requiring a significant time investment to fully grasp. While the customization options are extensive, they can sometimes lead to a cluttered and less intuitive user experience. Despite these minor drawbacks, Sprinklr remains a powerful tool for businesses seeking to consolidate their social media efforts. Review collected by and hosted on G2.com.

The interface is great! The tool is user friendly and easily to train users on. I have been using Sprinklr for years now and the weay you can set up queues to meet your needs- for example by priority. Do you social ads comments you want to hit first? Set up a queue to pull in negative comments first? They have you covered! Their team is also so incredibly helpful and ready to optimize and assist you anyway they can! Review collected by and hosted on G2.com.

It is an expensive tool and that becomes difficult when your MarComm budget is small. The tool is robust and you pay for what you get, but when you want to add on other components on to your tool and have already maxed your budget it's hard. Review collected by and hosted on G2.com.

The number of social channels supported to publish and engage is the best in the industry.

The ease of connecting various social accounts to Sprinklr and setting up workflows is a breeze.

Sprinklr offers a wide range of integrations with third-party software; it takes an expert to have these working.

We have a couple hundred users who rely on Sprinklr to schedule, post, and analyze the engagement of posts via Sprinklr; it has become one of the most popular tools within our organization. Review collected by and hosted on G2.com.

At times, it may get complex due to the various functionalities this tool offers, and since the Sprinklr U courses are not updated regularly with new UI, it makes it harder for beginners.

Lately getting answers to queries has been taking a bit longer, it would be great if Sprinklr can work on their technical support. Review collected by and hosted on G2.com.

Sprinklr Social allows our organization to schedule and publish content fairly seamlessly across our nearly 100 social pages. Review collected by and hosted on G2.com.

The reporting feature has proved somewhat challenging. While the widgets are valuable, it takes a significant amount of training and knowledge to know how to set up new widgets successfully. Review collected by and hosted on G2.com.

Sprinklr Social is incredibly helpful because it is ease of use, and consolidates all social media channels into a single platform, simplifying the process of monitoring, managing, and engaging with audiences across various networks. Its comprehensive moderation tools, including advanced filtering, AI-powered sentiment analysis, and automated moderation rules, enable efficient management of large volumes of interactions, ensuring timely and appropriate responses. Review collected by and hosted on G2.com.

While Sprinklr Social offers many powerful features, there are some aspects that can be less helpful and present downsides. One of the main challenges is the platform's complexity and ease of implementation or integration for new users. Its extensive capabilities can be overwhelming, especially for new users, requiring significant time and effort to master. Review collected by and hosted on G2.com.

I appreciate the option for an approval process, scheduling, selecting content pulled screenshots for video content, the ability to back data behind the post, the analytics are incredible and the ability to categorize the post. It is very user friendly, there are a lot of customizations. Our Rep Akshay is they best and supports us with our questions. I use this all the time. Review collected by and hosted on G2.com.

I wish the tagging was more precise, sometimes I cannot tag the correct people. Review collected by and hosted on G2.com.