As a user of Sprinklr Insights, what I like best is its AI-augmented analytics and the ability to screen activities in real time. The application easily merges information from various sources into a single interface, which makes it very easy to gauge customer sentiment and other trends. The fully customizable dashboards are one such feature – I can adjust them to display metrics that are relevant to my team. Also, the geo-sourced analytics yield essential information necessary for explaining the clientele’s behaviour in various geographical areas. The fact that we are now able to use the Sprinklr Tools has revolutionized the way we make decisions Review collected by and hosted on G2.com.
Although Sprinklr Insights is an innovative platform, new users not acquainted with such a feature-packed tool may find the experience somewhat challenging at first. Certain abilities, such as advanced customization options, may need more user-friendly ways of getting around. Nevertheless, the customer support team is amazing and offers great assistance, which makes dealing with these difficulties a lot easier indeed. Once you manage to figure the tool out, it really is worth your money, delivering the value you expect. Review collected by and hosted on G2.com.
102 out of 103 Total Reviews for Sprinklr Insights
Overall Review Sentiment for Sprinklr Insights
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The dashboard are well designed and show the datas i've been looking for without making me use many filters which reduces the amount of time i spent on work. I'ts easy to implement and use because the insight is allocated to the same software i talk to my customers daily. I use it more or less once in a week . I never needed to reach their customer support because the app just work as intended. It's fully integrated on sprinklr social which is great! Review collected by and hosted on G2.com.
I don't have anything to complain about because everything work as intended Review collected by and hosted on G2.com.
As a user of Sprinklr Insights, what I appreciate most is its powerful social listening and analytics capabilities. The platform excels at gathering and analyzing data across multiple channels simultaneously, which gives us a really comprehensive view of brand sentiment and market trends. The AI-powered analytics are particularly impressive - they help us spot emerging trends and potential issues before they become major concerns. It is also easy to integrate and implement, and the customer support is also excellent. Review collected by and hosted on G2.com.
The learning curve with Sprinklr Insights is pretty steep - it can be overwhelming at first because there are so many features and options. The ease of use of the interface, while powerful, isn't particularly intuitive and sometimes feels like it was designed more for power users than casual team members. I often find myself having to retrain new team members on basic functions. Review collected by and hosted on G2.com.
User-Friendly Interface,
Advanced Analytics,
Customizable Reporting,
AI-Driven Insights
Best Collaboration Tools
The customer support team is very helpful and quick to respond
Sprinklr Insights works well with other tools. It’s easy to connect with social media, websites, and other platforms.
It gives real-time updates and insights.This tool is so helpful that you’ll find yourself using it daily Review collected by and hosted on G2.com.
initial setup is complex
requiring some time and training to fully understand the platform’s capabilities. Review collected by and hosted on G2.com.
Sprinklr Modern Research is a fantastic research tool to perform market research! I like the listening engine that lets me listen to specific conversations across the web. I also love how we can clean noises from our topic, as the tool really helps us in that sense. When creating a topic and a theme in listening, we can either use the simple mode or the advanced! Personally, I use the advanced one since we have more functions to use. Review collected by and hosted on G2.com.
It would be great to have a way to upload all our social handles on Sprinklr without being obligated to add them one by one. Another problem I've been facing was for me to set up a keyword least at least 24h hours before using it. I can also add that if another user tags his topic with the same name, the number of mentions will directly reflect on your dashboard without you noticing. What I can suggest is maybe to send a notification to the owner of the tag to notify him that someone used his tag and that the numbers in our dashboard may be erroned. Review collected by and hosted on G2.com.
Sprinklr has empowered our organization to make strategic decisions based on a wide array of data. From competitor benchmarking and crisis monitoring to deep dives into internal data, we have utitlized Spinklr daily for the past two years to increase engagement, improve brand health, and gain an edge over our competitors. Review collected by and hosted on G2.com.
Sprinklr is extremely customizbale to your needs. This does entail a learning curve, which can be steep for novices, but once mastered, it's a powerful tool, and the team is super helpful at onboarding new users and solving problems in real time. Review collected by and hosted on G2.com.
It's been crucial, especially in monitoring global and regional banking conversations. We use Sprinklr Insights to gauge sentiment and volume on specific topics. Recently, with the spike in conversations about the Fed, ew quickly created talking points based on insights to guide our field teams. Review collected by and hosted on G2.com.
Sounds like it's not just about handling social media but also calculated decision-making. I am intrigued. We'll definitely explore more times Sprinklr's features and customer services for our needs. Review collected by and hosted on G2.com.
During the 2022 event, I noticed a few attendees sharing negative feedback about our company's new product. This opportunity gave us the chance to quickly address these concerns. With the help of Sprinklr's expert team, we were able to understand, listen, solve, and calmly engage with the audience without being harsh. This showcases how adeptly we managed to turn unhappy attendees into satisfied ones, making our event extraordinary. Review collected by and hosted on G2.com.
Need too much hardwork and expert's advise to take complete control on social research tool. after that you will be able to see who made previous comments, which put great insights for tracing down trolls on our accounts with active customer support efficiently. Review collected by and hosted on G2.com.
I can deep dive and slice huge amounts of data in under 5 minutes. I can deep dive by over 50 criteria. Language, country, region, sentiment, emotion, hashtags, phrases, channels, action words, writing style etc etc. This makes my role as a social media manager much easier to do. I can very quickly get to the data I need and download or export or schedule to people within my company or from our project partners. Built in AI highlights the key insights as to why there are peaks or issues of concern. Review collected by and hosted on G2.com.
Some aspects are not possible due to the APIs of the networks e.g. LinkedIn. This means no one can view Sprinklr as the only activity you ever need to do. You also need to cover some aspects in the native channels, but this is rare but you need to be aware of this for any tool. Review collected by and hosted on G2.com.
