24 SpeakUp® Reviews
Overall Review Sentiment for SpeakUp®
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The SpeakUp system with InTouch is a great tool and we are very satisfied customers. However, the best thing is the outstanding and personalised customer service. No question is too silly, no concern is too small. Reactivity and friendly advise, with acknowledgement of a continual process improvement. Shout out to Jesse Oele for an outstanding CRM relationship Review collected by and hosted on G2.com.
There are a couple of points about the online tool that don't fundamentally make sense to a new user (ID number vs Case Number, or the logistics for translations etc.). Once sorted out or explained this is fine, but the 'amateur' user first-time experience does not seem to be the key consideration Review collected by and hosted on G2.com.
The process was straight forward, it was easy to obtain a quote and the paperwork was also easy to complete. The process mapping and system design was completed by the SpeakUp team, which helped take the pressure of our team to do this. Implementing the system was also straight forward. I had the pleasure of speaking to Alexander Broedelet and then Nihal Bellary. The team are lovely and the system is easy to use. Review collected by and hosted on G2.com.
Nothing to dislike about SpeakUp.... :) Review collected by and hosted on G2.com.
SpeakUp is easy and intuitive to navigate for both individuals reporting potential violations and persons involved in handling such reports. The platform also offers the important benefits of anonymity and confidentiality, providing a safe space for individuals to report violations. Additionally, the ability to translate correspondence into multiple languages is incredibly useful for businesses operating in international markets. The platform also allows for the attachment of files, which can be helpful in providing evidence of a violation. The Support Center offers detailed explanations of how the platform works, an FAQ section, and efficient assistance from staff members if needed. Reminder notices for not yet closed applications are also very helpful. The platform also provides useful statistics that summarize the number of reports received during specific periods. Review collected by and hosted on G2.com.
One area for improvement in the platform is the sorting of cases, which could be more clear and intuitive. Review collected by and hosted on G2.com.
The integrity and protection for the reporter
Easy to access for the reporter
Relativly customisable
Strong and prompt customer support
Smooth implementation and integration to our IT environment Review collected by and hosted on G2.com.
Lead time for translations, communication with the reporter Review collected by and hosted on G2.com.
I like that the platform is quite straighforward and its user interfance is quite nice too. I also like that the platform can be easily tailored to the specific needs of the organization.
Also, I find the custoemr support to be quite good, as all of my questions have usually been answered in less than a couple of hours. Review collected by and hosted on G2.com.
So far none. The only issue that I found frustrating is that - at times (although rarely) - my reply to the reporter is not properly registered. So I need to open the report once again and include my reply once again. Review collected by and hosted on G2.com.
It is an easy to use platform. Implementation does not take long. The support given was good enough. Review collected by and hosted on G2.com.
The opening picture of the platform looks very basic and not something you would expect when opening a portal. The workflow for creating a task within an issue is not logical. Review collected by and hosted on G2.com.
I work as an interim freelancer (marketing/communication) and my temporary position often creates situations where I don't feel secure enough about my position in a company to voice my concerns. SpeakUp was easy to use and made me feel safe to write down issues I noticed within a team or project management. I had some small issues during set up but they were quickly resolved by customer support. Review collected by and hosted on G2.com.
Nothing wrong with the product, I just dislike the title font and find it hard to read Review collected by and hosted on G2.com.
Pros: - Integrates Speak Up phone/webservice with Case Management System.- Straightforward/ user-friendly, reliable- Configurable to our company needs- Best in class customer support. People in touch comes highly recommend as future-proof whistleblowing tooling. Review collected by and hosted on G2.com.
Not many to be thought of.. In any; the lack of dashboarding in CMS environment. Review collected by and hosted on G2.com.
SpeakUp offers a unique approach to whistleblowing, one that has significantly better outcomes than other approaches. The implementation is smooth in my experience, and their customer support is outstanding due to being such a responsive team. Review collected by and hosted on G2.com.
I have used the system over many years and do not have negative comments to add here. Review collected by and hosted on G2.com.
